HAVERTYS Skye Base 300 User manual

REV: 2022-09-23
Manual Part No. MMA08SFA3
Copyright © 2018. All Rights Reserved.
Ascion LLC.
Please take a moment to follow the below steps to ensure the correct set-up (or pairing) of your remote.
Step 1: Install batteries in your remote before use.
Step 2: Contact our customer service at 1-800-973-8374 or [email protected] if you need any additional
assistance.
Your base comes with a 20 Year Limited Warranty. For a Full Owners Manual, Warranty, and Troubleshooting information,
please visit our website at: https://reverie.com/support
*Image may not represent the product you purchased
Adjustable Power Base
Skye Base 300
CONGRATULATIONS ON YOUR PURCHASE OF AN ADJUSTABLE POWER BASE!

2
Safety Precautions
WARNING! IMPORTANT SAFETY
INSTRUCTIONS. PLEASE READ THESE
INSTRUCTIONS THOROUGHLY BEFORE
USING THIS PRODUCT. SAVE THESE
INSTRUCTIONS!
When using an electrical furnishing basic
precautions should always be followed,
including the following:
READ ALL INSTRUCTIONS BEFORE
USING (THIS FURNISHING)
DANGER: To reduce the risk of electric
shock: Always unplug this furnishing from the
electrical outlet before cleaning.
WARNING:
To reduce the risk of burns, re, electric
shock, or injury to persons:
• Unplug from outlet before putting on or
taking off parts.
• Close supervision is necessary when
this furnishing is used by or near
children, invalids or disabled persons.
• Use this furnishing only for its
intended use as described in these
instructions. Do not use attachments not
recommended by the manufacturer.
• Never operate this furnishing if it has
a damaged cord or plug, or if it is not
working properly, dropped or damaged,
or dropped into the water, call Reverie
customer service.
• Keep the cord away from heated
surfaces.
• Never drop or insert any object into any
opening.
• Do not use outdoors.
• Do not operate where aerosol (spray)
products are being used or where
oxygen is being administered.
• To disconnect, turn all controls to the off
position, then remove plug from outlet.
WARNING: Risk of Injury: Keep children
away from under the head and foot of the
base when moving.
WARNING: Risk of electric shock:
Connect this furnishing to a properly
grounded outlet only.
GROUNDING INSTRUCTIONS:
This product must be grounded. If it should
malfunction or breakdown, grounding
provides a path of least resistance for electric
current to reduce the risk of electric shock.
This product is equipped with a cord having
an equipment-grounding conductor and a
grounding plug. The plug must be plugged
into an appropriate outlet that is properly
installed and grounded in accordance with all
local codes and ordinances.
Do not modify the plug provided with the
product. If it will not t the outlet, have
a proper outlet installed by a qualied
electrician.
DANGER:
Improper connection of the equipment-
grounding conductor can result in a risk
of electric shock. Check with a qualied
electrician or serviceman if you are in
doubt as to whether the product is properly
grounded.
FOR BEST RESULTS, YOUR POWER BASE
SHOULD BE PLUGGED INTO A SURGE
PROTECTOR (not included).
USER-SERVICEABLE PARTS:
This product is specically designed to have
no maintenance by you, the user. Therefore,
you are encouraged not to open any motors,
alter the wiring, adjust, modify or change the
structure of the product, as it will void the
warranty.
IMPORTANT SAFETY FEATURES:
Use this furnishing only for its intended use
as described in these instructions. Do not
use attachments not recommended by the
manufacturer. If there is an overload weight
condition on the head or foot mechanism, the
control unit will automatically stop all functions.
Once the excess weight is removed the control
unit will automatically allow all functions to
resume operation after 30 seconds. As with any
product that produces a vibrating motion, it is
possible that some pacemakers may interpret
this motion as a false sense of movement and
or exercise. This may or may not affect your
pacemaker. If you have any concerns, please
consult your physician. For more information
please contact customer service by calling 800-
973-8374.
WARNING!
DO NOT USE NEAR PEOPLE USING
OR WEARING MEDICAL DEVICES. FOR
HOUSEHOLD / RESIDENTIAL USE ONLY. DO
NOT USE OUTDOORS. This product conforms
to UL STD 962
SMALL CHILDREN AND PETS WARNING:
After your Power Base has been unboxed,
immediately dispose of packaging as it can
smother small children and pets. To avoid
injury, children and pets should not be
allowed to play on or under the power base.
Children should not operate this product
without adult supervision. Close supervision
is necessary when this furnishing is used
by, or near children, invalids, or disabled
persons.
SAVE THESE INSTRUCTIONS:
Your Power Base has been designed to
provide you with the reliable operation and
durability you expect. This product has been
inspected and tested prior to shipment.
PRODUCT RATINGS
The lift motor in your Power Base is NOT
designed for continuous use. Reliable
operation and full life expectancy will be
attained as long as the lift motor does not
operate more than two (2) minutes over an
eighteen (18) minute period, or approximately
10% duty cycle. Any attempt to circumvent
or exceed this rating will shorten the life
expectancy of this product and may void
the warranty. The recommended weight
restrictions for your Power Base is up to 850
lbs. total weight, including people and the
mattress for all sizes of power bases. Lift
speed will vary due to weight and mattress
conguration, as well as the mattress type.
The weight must be evenly distributed across
the power base. This Product is not designed
to support or lift 850 lbs of total weight in the
head or foot sections of your Power Base
alone, or in any unevenly distributed fashion.
Some mattresses are not designed for Power
Bases because they do not bend or ex well
when adjusted. When using such a mattress
with your Power Base the weight limits set
forth herein do not apply, as the bending of
the mattress requires signicant force and
puts signicant strain on the motors and the
Power Base itself.
For best performance, you should enter and
exit the Power Base while it is in the at or
fully lowered position.
DO NOT SIT ON THE HEAD OR FOOT
SECTIONS WHILE IN THE RAISED
POSITION.
INTENDED USAGE
The electric power base should be
installed with the head board brackets
and/or the head of the frame positioned
close to a wall.
IN-HOME USE AND HOSPITAL DISCLAIMER:
Your power base is strictly designed for in-home
use only. It is NOT designed for hospital use and
is NOT designed to meet hospital standards.
Do not use this base with TENT TYPE oxygen
therapy equipment or near explosive gases.
WARRANTY PRECAUTION:
Do not open control box, motors or wireless
remote controls (with the exception of the
battery compartment if equipped). The
warranty is void if these units are tampered
with. Any repair or replacement of power
base parts must be performed by an
authorized technician.
Note: Exceeding the recommended weight
restrictions could damage your power
base and void your warranty and using a
mattress on top of your power base that
is not designed for adjustability may also
void your warranty.
WARNING: PINCH POINT! Do not reach under
the base during operation.
This product is for use on a circuit having a
standard rating of 120 volts and is factory
equipped with a specic electric cord and plug
to permit connection to a proper electric circuit.
Make sure that the product is connected to an
outlet having the same conguration as the plug.
No adapter should be used with this product. If
the product must be reconnected for use on a
different type of electric circuit, the reconnection
should be made by qualied service personnel.
Unauthorized modications could void the
electrical portion of your warranty. Failure to
use a properly grounded outlet for this product
or modication of the plug will compromise this
important grounding safety feature and may
result in electrical shock, electrical re, or faulty
operation of the product.
POWER RATINGS:
INPUT: AC 100-240V - 50/60Hz, 1.5 Amp
OUTPUT: DC 29V-2.24A
WARNING: DO NOT USE RECHARGEABLE
BATTERIES IN THE CONTROL BOX OR
POWER SUPPLY FOR THE EMERGENCY
POWER DOWN FEATURE.

3
Package contents:
Remote Control
Mattress Retainer Bar
Power Adapter
Base Legs
Y-cable (optional for Tandem control)
IMPORTANT UNPACKING
INSTRUCTIONS
To avoid damage to the power
base, always open the carton
while the power base is laying in
the FLAT position on the oor.
OPEN FLAT
STEP 7A
Manufactured by Reverie®
For Warranty and Service:
1-800-973-8374
[email protected]
Please have your receipt ready and
available.
Thank you and enjoy your power base.
www.reverie.com
Register Online. For easy registration
of your warranty visit
https://reverie.com/register-your-
warranty
Please prepare a digital copy of your
proof of purchase (invoice or sales
receipt) when registering online. You
may be required to provide the Serial
Number for registration, you can nd it
on the Law Tags attached to the base.
If you have a tool free retainer bar,
Insert it into the two mount holes
located at the foot end of the power
base.
STEP 1
STEP 3
STEP 2
STEP 4
STEP 8
STEP 5
STEP 6
Assemble the power base legs.
Screw them in a clockwise direction
into the threaded holes in the frame.
Remove the securing fasteners on
the accessory components, and set
them aside from the undercarriage
of the base.
Remove the zip ties securing the
excess cord from the motors of the
power base.
Carefully ip the power base over with
2 people, to the topside-up position.
Plug the power cord into a grounded
electrical outlet.
NOTE: An electrical surge
protection unit is recommended
(not included)
WARNING: POWER CORDS
MUST NOT INTERFERE
WITH ANY POWER BASE
MECHANISMS.
ATTENTION!
Improper handling
DO NOT
lean the power
base against the
installed legs to
ip it over.
WARNING: PACKAGING
MATERIAL MAY SMOTHER
SMALL CHILDREN AND PETS
If you are installing a headboard,
proceed to follow the Headboard
Bracket Assembly Guide on our
website. If not, place your mattress
on top of the power base. Power
base assembly is now complete.
Carefully pull the folded power
base unit out of the shipping carton.
Remove and discard the plastic bag.
Unfold the base keeping the unit top
side down. For safety reasons, this
should be performed by 2 people.
Frame Assembly Instructions
STEP 7B
If you have a retainer bar that
requires hardware, use the retainer
bolts and retainer bar plates to
fasten the Retainer Bar to the
power base. DO NOT use a power
screwdriver to tighten the bolts.

4
Remote Pairing
Your remote is already paired
with your power base. Follow
the below instructions for
replacement remote pairing.
IF YOU HAVE A WIRELESS
REMOTE
How To Unpair a Remote
IF YOU HAVE A WIRED REMOTE
Your power base has an emergency
lowering feature in the event that
your power base is in the raised
position and has lost power due to a
power outage.
Emergency Power Down
Feature
Locate and remove the cover for the
9 volt batteries on the control box or
power supply box.
Press the “FLAT” button or the
individual lowering buttons.
Once the bed returns to the at
position, remove the batteries from
the Control box.
Install the two (2) alkaline 9 volt
batteries and reinstall the battery
cover.
Press any button on the remote
control. When the control box light
turns solid, the remote should be
successfully paired.
Test and verify the remote is
correctly paried by activating
functions of the power base. You
have now completed the pairing
process.
To unpair a remote, simply pair
another remote twice, to unpair the
previously paired remote.
Place batteries into the remote
control (3 x AAA batteries).
Ensure the power base is plugged
into a functioning outlet.
NOTE: DO NOT raise the base
when powered with only backup
batteries. The batteries are only
intended to lower the base in
case of emergency.
Press and hold the pairing button on
the control box until the indication
light blinks.
STEP 1 STEP 1
STEP 2
STEP 2
STEP 3
STEP 3
STEP 4
STEP 4
STEP 5
STEP 1
STEP 2
STEP 3
STEP 4
STEP 5
STEP 6
STEP 7
Plug in the “A” output of the Y-Cable
into Base A control port.
Unplug both wired remote
controls from their lift motors and set
aside.
Plug in the “B” output of the Y-Cable
into Base B control port.
Remove and extend one of the
provided Y-Cables.
Plug one of the provided hardwired
remote controls into the “Control Input”
side of the Y-Cable.
Route the control cable to your
preferred side of the bed.
Make sure both Base A and Base B
are set up and positioned closely
side-by-side together. (Ignore this step
for Split Top Queen setup. For the
following steps, Base A/B will refer to
Side A/B).
BControl
Input
A
If you have a wired remote and want
to connect to 2 power bases that will
move in tandem as a single unit, follow
the below instructions. For reference,
bases will be refered to as “Base A”
and “Base B”, but are not acutally
label as such in person.
WARNING: DO NOT USE
RECHARGEABLE BATTERIES
IN THE CONTROL BOX OR
POWER SUPPLY FOR THE
EMERGENCY POWER DOWN
FEATURE.

HEAD AND FOOT
ADJUSTMENTS (A,E)
Adjusts the head and foot sections
to the desired positions.
ANTI SNORE (B)
Raises the HEAD slightly for easier
breathing.
FLAT (C)
Returns both head and foot to the
at position.
ZERO GRAVITY (D)
Allows your legs to be lifted to a
position slightly above the chest,
which enables blood ow to easily
circulate back to the heart, thus
reducing stress and fatigue.
MEMORY POSITION PRESETS
(F)
You can store 2 personalized
memory positions. Press and hold
the Memory button for 5 seconds
until the LED light ashes 3 times to
store the setting. To recall a Memory
Position, press the corresponding
button.
NOTE: Any control button on the
remote will interrupt and stop the
FLAT, ZERO-G, Anti-Snore and
Memory Position presets.
NOTE: Do not hold the memory
position for more than 5 seconds
or the setting will overwrite.
Remote Control Operation Guide
A. RAISE & LOWER HEAD SECTION
B. ANTI - SNORE
C. FLAT
D. ZERO GRAVITY
E. RAISE & LOWER FOOT SECTION
F.MEMORY POSITION 1-3
REMOTE LOCKOUT FEATURE
(A,C)
We created the remote lockout feature
to help owners prevent unintended use
of the base.
Activating Remote Lockout
At the same time, press and hold
the HEAD UP and FLAT buttons for
3 seconds. The LED will ash twice
to indicate activation. Pressing any
buttons on the remote while in lockout
mode will result in no movement from
the power base.
Deactivating Remote Lockout
Repeat the same process, press and
hold the HEAD UP and FLAT buttons
at the same time for 3 seconds.
The LED will ash twice to indicate
deactivation. The remote and power
base will work normally.

ADDITIONAL REMOTE
FEATURES:
• The buttons are back-lit when
a button is pressed, to aid the
visibility of the remote in low
light environments.
• This Base uses a RF (Radio
Frequency) remote control
system.
• The included remote is already
paired with your power base,
so should be operational right
out of the box. Please test
some of the features to ensure
functionality.
• Only replacement remote
controls require pairing
instruction on following pages.
If you find that your remote is
not paired with the bed, please
follow those Bluetooth pairing
instructions.
NOTE: This power base
may have minor intermittent
performance due to RF
Interference. This is a normal
operation of the power base and
is not a defect.
NOTE: Please remember to
recycle all electronics.
NOTICE: Changes or
modications not expressly
approved by the party responsible
for compliance could void the
user’s authority to operate the
equipment.
IMPORTANT NOTE:
To comply with the FCC RF exposure
compliance requirements, no change
to the antenna or the device is
permitted. Any change to the antenna
or the device could result in the
device exceeding the RF exposure
requirements and void user’s authority
to operate the device.
NOTE: This device complies with
part 15 of the fcc rules. Operation
is subject to the following two
conditions: (1) This device may
not cause harmful interference
(2) This device must accept any
interference received, including
interference that may cause
undesired operation.

How to Download the App
Software
Use your iOS mobile device to log
into the APP STORE.
Type “Reverie Nightstand” in the
search column.
Select the Reverie Nighstand app.
Click install to download the app.
NOTE: Once the App is installed,
when you open the app the
Bluetooth module will connect to
your device automatically.
NOTE: Make sure the Reverie
Nightstand App is the last app
open on your phone before locking
(putting your phone in sleep mode)
Reverie Nightstand
iOS App User Guide
Dashboard/Home Screen
• Condensed versions of key
features, functions and settings
are accessible and controllable
from the Dashboard - Nightlight,
Bluetooth status, Reverie Presets,
Position control, Massage control,
Comfort Settings, Routines,
Memory Positions, Alarms
• The Dashboard and each Preset
Section is customizable to display
your favorite and most used
settings.
• Expandable Toolbar gives access
to all app features - Dashboard,
Position, Massage, Presets,
Alarms, and Settings
• Nighttime Mode - Change the
color scheme of the app to better
suit nighttime use.
Position Control
• Control your head and foot
elevation.
• Adjust your base using the Slider
or press/hold the plus or minus
symbols for micro adjustments.
• Switch between each adjustment
(Head, Foot, Other) and view all
settings above each button.
• Save your current position and/
or massage setting as a new
Comfort Setting.
Massage
• Control your massage intensity
using the Slider or press/hold the
plus or minus symbols for micro
adjustments.
• Full body - Turns on the full body
function.
• Wave - Select one of 4 different
wave funtions
• Timer - Select your desired
massage duration.
• Stop - Turns the massage off.
STEP 3
STEP 4
STEP 2
STEP 1

iOS App User Guide
Presets
• Reverie Presets - Zero Gravity,
Anti-Snore, and Flat.
• Comfort Setting - Press “+” to
program a unique head, foot and/
or massage combination.
• Routines - Press “+” to program a
set of saved comfort settings into
a series of timed positions.
• Memory Positions - Access
and overwrite previously saved
Memory Positions from your
remote control.
• View details of each setting with
the expand arrow as well as Edit
and Delete.
Settings
• Customize your app in settings.
•User Prole - Dene your user
prole to - The “Power Base” eld
is required and is important to
allow the app to best represent
youe specic power base.
• Bluetooth - Shows the bed your
app is connected to. Shows
nearby beds that you can connect
to in order of proximity.
• Reverie Connect - If your base
is compatible with our Reverie
Connect technology you can
follow the setup to control your
base with 9 voice activated
commands
• Set Start Screen - Set what
screen you want the app to open
up to.
•Mattress Congurations -
Recongure your Reverie Dream
Supreme mattress with these
rmness guides.
• Login/Logout - Log in to your
account
• Help - Contact info for technical
support.
• Update Bed - Update the software
on your control box
• Factory Reset - Reset your app to
original settings.
Routines
• Select which Comfort Settings
you want to use to create a new
Routine.
• Set the order of these Comfort
Settings and the duration of each.
• Save your new Routine.
Alarm
• Create an alarm setting to raise
and/or massage you awake.
• Press “+” to create a new alarm
setting.
• Set time - Scroll to select the
hour, minute and day.
• Repeat - Select the days of the
week you would like the alarm to
activate.
• Assign - Select a comfort setting
or routine to assignt the alarm to.

How to Download the
App Software
STEP 1
Use your Android mobile device to
log into the GOOGLE PLAY STORE.
STEP 2
Type “Reverie Nightstand” in the
search column.
STEP 3
Select the Reverie Nighstand app.
STEP 4
Click install to download the app.
NOTE: When you open the app
the Bluetooth module will connect
to your device automatically.
NOTE: Make sure the Reverie
Nightstand App is the last app
open on your phone before locking
(putting your phone in sleep mode)
Reverie Nightstand
Android App User Guide
Home Screen
• Key features, functions and settings are
accessible from the home screen.
- Settings, Preset List, Comfort
Settings, Routines, Bluetooth,
Nightlight, Home Tab, Position Tab,
Massage Tab, and Alarm Tab.
• Reverie Presets - Zero Gravity,
Anti-Snore, and Flat are right at your
ngertips.
• Comfort Setting - Press “New +” to
program a unique head, foot and/or
massage combination.
• Routines - Press “New +” to program
a set of saved or new comfort settings
into a series of timed positions.
Position Control
• Control your head and foot elevation.
• Select the part of the bed you would
like to elevate or lower (head or foot).
- Use your nger to slide the blue dot
along the curve to your desired
elevation or press and hold the plus
or minus symbol to adjust elevation.
• Your position on a scale of 1-100 will
appear at the top of the screen and
next to the head or foot position.
Massage
• Control your massage intensity and
duration.
• Full body - Turns on the full body
function.
• Wave - Select number of alternating
pulses at the head and foot of the bed.
• Head and Foot control - Select
massage intensity in the head and foot
sections of the bed.
- Use your nger to slide the blue
button to your desired intensity or
press and hold the plus or minus
symbol to adjust intensity.
• Timer - Select your desired massage
duration.
• Stop - Turns the massage off.

Android App User Guide
Alarm
• Create an alarm setting to raise
and/or massage you awake.
• Press “New +” to create a new
alarm setting.
- Set time - Scroll to select
the hour, minute and day.
- Repeat - Select the days of
the week you would
like the alarm to activate.
- Bed control - Select nothing
or select a new or existing
comfort setting or routine.
- Snooze - Enable snooze.
Settings
• Customize your app in settings.
•User Prole - Dene your user
prole to get recommendations
on custom settings for you.
• Bluetooth - Shows the bed you
are connected to and shows
nearby beds that you can
connect to in order of proximity.
• Help - Contact info for technical
support.
•Mattress Congurator -
Recongure your Reverie
Dream Supreme mattress with
these rmness guides.
• Factory Reset - Reset your app
to original settings.
• Logout - Logout or create a
new user.

Headboard Bracket Assembly
PARTS LIST
A. Inner Headboard Brackets (2)
B. Outer Headboard Brackets (2)
C. Headboard Bracket Bolts (12)
D. Washers (24)
E. Lock Nuts (12)
F. Wrench (1)
G. Allen Key (1)
Place the open side of the Outer
Headboard Bracket (B) onto the
exposed square tube of the Inner
Headboard Bracket (A). This will
create a tight t between (A) and (B).
Place 2 Headboard Bracket Bolts (C)
with a Washer (D) through the Outer
Headboard Bracket (B) and into the
Inner Headboard Bracket (A). Thread
a Lock Nut (E) with a Washer (D) onto
the bolts. Do not tighten the bolts to
allow for adjustment later.
Bolt an Inner Headboard Bracket (A)
to the headboard mount tube (located
on the steel frame crossbar) using
2 Headboard Bracket Bolts (C), 4
Washers (D), and 2 Lock Nuts (E).
Do not tighten the bolts to allow for
adjustment later.
Use the remote control to raise the
head of the base in order to gain
access to the power base frame.
STEP 1
STEP 2
STEP 3
STEP 4
STEP 5
On the Outer Headboard Brackets
(B), measure the distance between
the center of each bracket’s
mounting holes. Write down this
measurement.
The measurement from the Outer
Headboard Bracket (B) holes must
be equal to the measurement from
the headboard’s leg mounting holes.
If needed, adjust the position of the
Outer Headboard Brackets (B) so
that the mounting holes are equal to
the legs. Now tighten the bolts from
step 3.
On your headboard’s legs, measure
the distance between the center of
each leg’s mounting holes. Write
down this measurement.
Through the mounting holes in
your headboard, fasten your
headboard to the Outer Headboard
Brackets (B) using the Headboard
Bracket Bolts (C). Assembly is now
complete.
Lower the head section of your power
base. Check that there is sufcient
distance between the edge of the
power base and the Outer Headboard
Brackets (B).
Repeat steps 2-4 for the opposing
side’s brackets, making the distance
equal to the one above.
Prepare the headboard brackets for
installation onto your power base by
placing one set of brackets on the
left-hand side of the base, and one
set of brackets on the right-hand side
of the base.
STEP 6
B.
D.
C.
A.
E. F.
G.
E
DA
C
D
B
A
D
D
C
E
C
B
If the distance needs to be adjusted,
make an adjustment to the position
of the Inner Headboard Bracket (A).
Now tighten the bolts from step 2,
attaching it to the frame.

Troubleshooting
In the event the Power Base fails to operate, investigate the symptoms and possible solutions provided in the chart below:
SYMPTOM SOLUTION
No features of the Power Base will activate.
• Make sure your remote is paired or plugged into
the bed.
• Your electrical circuit breaker may be tripped.
• Verify the power cord is plugged into a working,
grounded electrical outlet. A grounded, electrical
surge protection device is recommended. Test the
outlet by plugging in another working appliance.
• This may be due to overload condition, remove the
load and put the bed into the at position and then
move it all the way to maximum position to test that
the functions are fully operational.
Head or foot section will elevate but will not return to
the horizontal (at) position.
• The power base mechanism may be obstructed.
Elevate the power base and check for an
obstruction. Remove the obstruction.
• The head section may be too close to the wall. The
headboard may be too close to the edge of the
mattress. Adjust if required.
Lift function has minor interference during operation.
• There may be an overload of weight on your bed.
• Press the lift buttons squarely & accurately.
• The power base mechanism may be obstructed.
Elevate the power base and check for an
obstruction. Remove the obstruction.
Excessive massage motor noise.
• Make sure the massage motor cable is not loose
and hitting the base structures.
• Verify that the bed is not positioned against a wall,
nightstand, or other object that may cause the
vibration or noise.
• If this base is installed over a bed frame, verify the
massage motors are not causing the bed frame (or
bed frame components) to vibrate.
• Verify that the headboard attachment hardware is
rmly tightened.
Noise when operating the bed.
• Check for obstructions under the bed.
• The actuators make a light noise during operation,
this does not indicate any defect.
• Squeaking noise could be caused by a loose bolt.
Identify and tighten the bolt.
• If no solution can be found please call Customer
Service.

Troubleshooting
Remotes only
SYMPTOM SOLUTION
Remote Lockout Feature not working.
•Make sure you are correctly pressing both specied
buttons at the same time.
• Verify that the remote has battery power.
• Make sure there are no other devices causing RF
interference with the remote.
• If cannot determine then please call customer
service.
Remote readout doesn’t match actual bed position.
• Recalibrate by pressing FLAT on the remote, then
lift all sections to maximum position until it shows
100 on the remote screen.
Remote states “No Bed Paired”.
• Allow the remote to go back to sleep by setting
down, check if its connected after 3 minutes.
• If not resolved, go through the pairing process
again.
Distorted image on the remote screen.
• Let the remote go back to sleep and wake it up
again. Repeat this multiple times. If problem
persists, contact customer service.
Remote states PLC battery error. • Please call Customer Service.
Remote states other remote connected.
• Either your phone is connected to the bed via
the Reverie Nightstand app or another remote is
connected. Disconnect from bluetooth in the app
and make sure the other remote is asleep.