
Section 2
7MLSM2003-01-03
Parts & Warranty
How To Obtain Parts:
•Contact an authorized
Heartland dealer or Heartland
Appliances direct.
•When ordering replacement
parts (warranty or not) always
provide the following
information:
Serial Number
Model Number
Component Description
Part number
•Commonly replaced parts are
listed in Section 7 at the end of
this book and at the back of the
owner’s manual.
•To obtain replacement parts
directly from Heartland, contact
the following departments:
Heartland Appliances Inc.
1050 Fountain St. N.
Cambridge, Ontario
N3H 4R7
ph: 877-650-5775
fx: 800-327-5609
Non Warranty Replacement
Parts: Order Desk Ext. 2226 &
2227
Warranty Replacement Parts:
Service Dept. Ext. 2241, 2264 &
2244
Note: PleasecontactHeartland
AppliancesServiceDepartmentprior
toperforming service workinorder
to assist in the diagnosis of the
problem,thisshouldresult in having
to go to the customer’s home only
once.
How To Set Up Warranty Service:
•Contactoneof the manufactur-
er’s service technicians to
obtaina CSF referencenumber.
CSF numberwillserveas
authorizationtoproceed with
warranty work and will be
referenced for any future
warranty work. Contact
Heartland Appliances Service
Department at:
Heartland Appliances Inc.
1050 Fountain St. N.
Cambridge, Ontario
N3H 4R7
ph: 877-650-5775
fx: 800-327-5609
Service Department:
Extensions2241, 2264 &
2244
•CSF number to be referenced
in all warranty claims
•ContactingHeartland
Appliances prior to performing
service work, will assist in the
diagnosis of the problem, this
should result in having to go to
the customer’s home only
once.
How To Submit Warranty Claims:
•Forpromptwarranty claim
processing, submit your
standard service form (i.e.
Narda style) completely filled
out to:
Heartland Appliances Inc.
Service Department
1050 Fountain St. N.
Cambridge, Ontario
N3H 4R7
fx: 800-327-5609
•Warranty Claim forms to in-
clude, but not limited to, the
followinginformation:
•CustomerName,Address and
Phone Number
•Serial Number
•Model Number
•Date of Service
•Work Performed
••
••
•Full Description of Work
Performed
••
••
•CSF Reference number (see
“How To Set Up Warranty
Service” section above for
details).
How to Return Merchandise:
•Contact Heartland Appliances’
Service Department to obtain
authorization for any
merchandise returns at:
Heartland Appliances Inc.
1050 Fountain St. N.
Cambridge, Ontario; N3H
4R7
ph: 877-650-5775
fx: 800-327-5609
Service Department:
Extensions2241, 2264 &
2244
•Depending on the nature of the
merchandise to be returned, an
RGA number (Return Goods
Authorization) may be issued.
A comprehensive RGA Kit
package will be expedited with
instructions and back up
paperwork for the prompt and
safe return of the goods.