Heatline CaprizPlus 24a User manual

28a
24a
High Efficiency Condensing
Combination Boilers
G.C. No. 47-157-23
G.C. No. 47-157-24
CaprizPlus
www.heatline.co.uk
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mode
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Instructions for Use
To be left with the user
Service Call 0844 736 9138, Technical Help (Chargeable) Call 0844 736 0053

- 2 -
READ CAREFULLY BEFORE USING
1 Read me..................................................................................................... 3
2 Introducing your appliance ......................................................................... 5
3 Product documentation .............................................................................. 5
4 Safety ......................................................................................................... 6
4.1 What to do if you smell gas? ............................................................ 6
4.2 Safety recommendations.................................................................. 6
4.3 Safety regulations............................................................................. 7
5 Guarantee / Responsibility ......................................................................... 8
6 Recycling.................................................................................................... 9
7 Clearances ............................................................................................... 10
HOW TO OPERATE YOUR APPLIANCE
8 Overview .................................................................................................. 11
ANY ASSISTANCE?
9 Fault Finding............................................................................................. 14
10 Appliance safety devices.......................................................................... 15
10.1 Boiler Shutdown ............................................................................. 15
10.2 Protecting against frost................................................................... 15
10.3 Condensate Drain Blockage........................................................... 15
10.4 Safety Discharge Valve .................................................................. 16
11 Appliance maintenance and servicing...................................................... 16
11.1 Cleaning ......................................................................................... 16
11.2 Regular servicing............................................................................ 16
11.3 Spare Parts..................................................................................... 16
11.4 Sealed Water Systems ................................................................... 17
12 Tips for saving energy .............................................................................. 17
13 Contact your after-sales organisation....................................................... 17
Service Call 0844 736 9138, Technical Help (Chargeable) Call 0844 736 0053

- 3 -
Service Call 0844 736 9138, Technical Help (Chargeable) Call 0844 736 0053
READ CAREFULLY BEFORE USING
1 Read me
These instructions are an integral part
of the boiler and must, to comply with
the current issue of the Gas Safety
(Installation and Use) Regulations, be left
with the user.
Please ensure that the installer has fully
completed the Benchmark Checklist
at the rear of the installation instructions.
supplied with the product and
that you have signed it to say that you
have received a full and clear explanation
of its operation. The installer is legally
required to complete a commissioning
checklist as a means of complying with the
appropriate Building Regulations (England
and Wales).
All installations must be notied to the
Local Area Building Control. This should
be done by your installer, which will result
in the issue of a Building Regulations
Compliance Certicate being issued. The
Notication Number of this certicate
should be written into the Benchmark log
book.
 Please read these instructions and
follow them carefully for the safe and
economical use of your boiler.
Do not forget for your safety
and piece of mind, to read
the chapters “Safety” and
“Guarantee” where you will nd
important information for your
safety.
Guarantee Pack
The pack contains the letter of
introduction, the guarantee and the
extended guarantee, all of which we
recommend you to read. From time to time
other promotional literature may be added.
 Complete and return your guarantee
registration as soon as possible. Should
you require further piece of mind also
apply for your extended guarantee.
If your guarantee registration card is
missing you can obtain a copy or record
your registration by telephoning
the Heatline Customer Service number
0844 736 9138.
Servicing
This product should be serviced regularly
to optimise its safety, efciency and
performance. The service engineer should
complete the relevant Service Record
on the Benchmark Checklist after each
service. The Benchmark Checklist may
be required in the event of any warranty
work and as supporting documentation
relating to home improvements in the
optional documents section of the Home
Information Pack.
To ensure the continued efcient and safe
operation of the boiler it is recommended
that it is checked and serviced at regular
intervals. The frequency of servicing will
depend upon the site conditions and
usage, but in general, once a year should
be sufcient.

- 4 - Service Call 0844 736 9138, Technical Help (Chargeable) Call 0844 736 0053
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Benchmark
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Service Call 0844 736 9138, Technical Help (Chargeable) Call 0844 736 0053
2 Introducing your appliance
Appliance description
The CaprizPlus range of boilers are
designed for use as part of a sealed water
central heating system with fully pumped
circulation. The pump, expansion vessel
and associated safety devices are all tted
within the boiler.
Domestic hot water is delivered directly
from the boiler without the need for
storage.
Contact your Installer or Heatline sales for
further information.
The CaprizPlus boiler is an appliance that
uses condensing technology therefore
consuming less gas and reducing your
household CO2emissions.
This appliance is a room-sealed type
equipped with a ue system for air supply
and the removal of combustion products.
This ue system offers the possibility to
install the appliance in any room without
the need for additional ventilation.
Installation and commissioning of the
appliance should only be carried out by a
competent person. They are responsible
for the installation and the commissioning
in accordance with the current rules in
force.
You should also consult a competent
person for maintenance, repair or
conversion to LPG.
Accessories
The CaprizPlus is compatible with most
high (230V) and low (24V) thermostats.
The function of the connections is
switching only and therefore no voltage
should be applied to the terminals.
3 Product documentation
Document storage
 Make sure that this manual is stored
close to your appliance for future
reference. Should you move home
ensure that this manual is left with the
appliance.
 Read these instructions and follow
them carefully for the safe and efcient
use of your appliance.
No responsibility or liability can be
accepted for damage caused by failure to
follow the instructions in this manual.

- 6 - Service Call 0844 736 9138, Technical Help (Chargeable) Call 0844 736 0053
Explanation of symbols
DANGER: Risk of injury.
ATTENTION: Risk of damage
to the appliance or to its
surroundings.
IMPORTANT INFORMATION
4 Safety
4.1 What to do if you smell gas?
- isolate your gas supply at the gas
emergency control valve.
- Eliminate all sources of ignition, i.e.
smoking, blowlamps, hot air guns etc.
- do not operate electrical lights or
switches, either on or off. Open all
doors and windows, ventilate the area.
- immediately open windows and doors
in order to ventilate the property.
- do not search for gas leaks with a
naked ame.
- call the gas suppliers emergency phone
number.
- alert other building occupants.
4.2 Safety recommendations
You must comply with the following
recommendations and safety instructions:
 Never perform any maintenance or
repair of the appliance yourself.
Only competent persons are allowed to
work on the appliance.
 Never tamper with safety devices.
 Do not attempt to modify the appliance
or its immediate surroundings as
this may affect the safe use of the
appliance.
 Under no circumstances must the user
interfere with or adjust sealed parts.
 Do not allow children to operate the
appliance.
 Do not obstruct the ue system, should
trees or shrubs grow near the ue
outlet regularly check that they do not
obstruct the terminal, trim them as
required.
Certain home improvements may
adversely affect the operation of your
appliance – you should consult your
installer for advice before carrying out any
work.
 Do not expose the appliance to high
humidity.
 Do not use or store explosive or
inammable materials (e.g. petrol,
aerosols, solvents, chlorine based
detergents, paint, glue etc.) in the same
cupboard as the appliance. Under
certain conditions, these substances
can prove to be corrosive.
 Do not touch the hot surfaces of
the appliance, such as outlet duct,
hydraulic connections, even after the

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Service Call 0844 736 9138, Technical Help (Chargeable) Call 0844 736 0053
appliance has shut down as these
surfaces may still be hot and any
contact with them may cause injury.
 The hot water delivered by the
appliance may initially be very hot,
particularly if the heating is operating.
Operating temperature can be adjusted
and should be set to suit the household
noting that the very young and old have
much more sensitive skin or are less
able to react quickly if the water is too
hot. In such cases lower distribution
temperatures should be used or the
system protected by a tempering valve.
This appliance contains metal parts
(components) and care should be
taken when handling and cleaning, with
particular regard to edges.
 In the case of any leakage from the
boiler, switch off the electrical supply to
the boiler and close the isolation valves
beneath the boiler.
 Do not store or place articles on the
appliance.
4.3 Safety regulations
Servicing/maintenance should be carried
out by a competent person approved
at the time by the Health and Safety
Executive, in accordance with the rules in
force in the Countries of installation.
If this boiler is installed in a rented property
in the UK there is a duty of care imposed
on the owner of the property by the current
issue of the Gas Safety (Installation and
Use) Regulations, Section 35.
Gas Safety (Installation and Use)
Regulations
In your own interest and that of safety, it
is the Law that ALL gas appliances have
been installed by a competent person
approved at the time by the Health and
Safety Executive, in accordance with the
current issue of these regulations.
Gas Category
This boiler is for use only on G20 natural
gas but can be converted for use on G31
propane.
Electrical Connection
The boiler MUST be earthed.
The boiler MUST be permanently
connected to a fused (3 amp) spur
supplying 230V ac at 50Hz.
Connection of the whole electrical system
of the boiler, including any heating
controls, to the electrical supply must be
through one common isolator.
The colours of three core exible cable
are, blue - neutral, brown - live, green and
yellow - earth.
Testing and Certication
This boiler is certicated to the current
issue of EN 483 for performance and
safety.
It is important that no alteration is made to
the boiler unless approved, in writing, by
Heatline.

- 8 - Service Call 0844 736 9138, Technical Help (Chargeable) Call 0844 736 0053
Any alteration not approved by Heatline,
could invalidate the certication, boiler
warranty and may also infringe the current
issue of the statutory requirements.
CE Mark
This boiler meets the requirements
of Statutory Instrument, No.3083 of
the Boiler (Efciency Regulations,
and therefore is deemed to meet the
requirements of Directive 92/42/EEC
on the efciency requirements for new
hot water boilers re with liquid or gaseous
fuels.
Type test for purposes of Regulation 5
certied by: Notied body IMQ 51CL3979
CE Directives 2009/142/EEC.
51CL3980DR CE Directives 92/42/EEC.
Product/production certied by:
Notied body IMQ 51CL3979 CE
Directives 2009/142/EEC.
51CL3980DR CE Directives 92/42/EEC.
The CE mark on this appliance shows
compliance with:
- Directive 2009/142 EEC on the
approximation of the laws of the
Member States relating to appliances
burning gaseous fuels.
- Directive 2006/95/EEC on the
harmonisation of the Laws of the
Member States relating to electrical
equipment designed for use within
certain voltage limits.
- Directive 2004/108/EEC
on the approximation of the Laws
of the Member States relating to
electromagnetic compatibility.
The CE mark shows that this
appliance has been designed
according to the safety
techniques and rules in force.
The compliance of this
appliance with the relevant
standards has been certied.
5 Guarantee / Responsibility
Detailed guarantee
Thank you for installing a new Heatline
appliance in your home.
Heatline appliances are manufactured
to the very highest standard so we
are pleased to offer our customers a
Comprehensive Guarantee.
This product is guaranteed for 12 months
from the date of installation or 18 months
from the date of manufacture, whichever is
the shorter, for parts and labour.
The second year of the parts guarantee,
should this have been purchased, starts
from the beginning of the 13th month
onwards after installation or manufacture,
is conditional upon the boiler having
been serviced by a competent person
approved at the time by the Health and
Safety Executive, in accordance with the
manufacturer’s recommendations. We
strongly recommend regular servicing
of your gas appliance, but where the
condition is not met, any chargeable spare
parts or components issued within the
applicable guarantee period still benet
from a 12 month warranty from the date of
issue by the manufacturer.

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Service Call 0844 736 9138, Technical Help (Chargeable) Call 0844 736 0053
Appliance use / manufacturer
responsibility
Servicing/maintenance should be carried
out by a competent person approved
at the time by the Health and Safety
Executive, in accordance with the rules in
force in the Countries of installation.
The guarantee is applicable on the
condition that:
- The appliance is installed by a
competent person in accordance with
installation instructions.
- The appliance is used for normal
domestic purposes and in accordance
with the manufacturer’s operating and
maintenance instructions.
- The appliance is serviced, maintained
and converted, where applicable, by a
competent person.
- The repair or replacement of parts
during the guarantee period does
not have the effect of extending the
guarantee period of the appliance.
The manufacturer has no responsibility
whatsoever for any damage resulting
from:
- Any defects or damage resulting
from incorrect or poor installation,
inadequate servicing, or maladjustment
of the gas or water used.
- Any defects in the system to which the
appliance is connected.
- Any defects caused by inadequate frost
protection.
- Any deterioration or maladjustment
following changes in the nature or
pressure of the gas or the water used,
or a change to, or the wrong application
of, the characteristics of the electrical
supply voltage.
 For further details, refer to your Terms
and Conditions.
This appliance is intended
to be installed only within
the designated Countries
displayed on the data plate.
 It is the responsibility of parents,
guardians and carers, that the persons
under their care should not tamper with
this appliance.
6 Recycling
This appliance, its components and its
packaging are recyclable and should
be disposed of, when necessary in
accordance with current regulations.

- 10 - Service Call 0844 736 9138, Technical Help (Chargeable) Call 0844 736 0053
Appliance
This symbol indicates that
this appliance must not be
disposed of with household
waste, that it should be
selectively collected for
energy recovery, reuse or
recycling.
 T

By complying with this
directive, you will contribute
to the preservation of natural
resources and the protection of
human health.
Packaging
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7 Clearances
600*
min.
5
min.
5
min.
300
min.
200
min.
NOTE:
* A removable compartment door can
be placed a minimum 5 mm in front of
appliance. A clearance of 600 mm is
required from a xed surface.

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Service Call 0844 736 9138, Technical Help (Chargeable) Call 0844 736 0053
HOW TO OPERATE YOUR
APPLIANCE
8 Overview
Display
bar
1
2
3
4
0
22
21
20
19
18
17
16
15
14
13
12
11
10
9
8
7
6
5
4
3
2
1
24
23
mode
reset
1 2 3 54
6
43
Key
1 System pressure gauge
2 ON/OFF and Mode selection button
3 Display
4 Temperature adjustment
5 Anologue clock
6 Reset button (When required) (Do not use
a sharp object to depress this button)
6
5
4
2
1
3
Key
1 Heating
2 OFF
3 Domestic hot water
4 DHW/CH water temperature/CH
pressure
5 Symbol indicates temperature or
pressure
6 Symbol indicates burner ON

- 12 - Service Call 0844 736 9138, Technical Help (Chargeable) Call 0844 736 0053
Switching On
Check that all isolating valves and the gas
service cock below the appliance are open
and that water ows from the hot water
taps, close the taps.
Do not operate the boiler
without water.
 Make sure that:
- The appliance has electrical power
- The gas service cock is open
- The mains water supply is turned on
- Check that the clock/external controls
are calling for heat.
If you are in any doubt about
the boiler being lled with
water contact your installer
or Heatline's own service
organisation using the
telephone number shown.
- Press the ON / OFF button (2)
The control-panel display switches on
after a short initiatial test cycle that may
last a few seconds.
Turning off
Press the ON / OFF button (2) until
the display screen goes blank.
If you intend to leave your
property empty for a prolonged
period, please refer to the
Appliance Safety Devices
section.
User Controls
Selection of operating mode(s)
To change the operating mode:
 Select the function mode by pressing
.
Pictogram mode
Heating + domestic hot
water
Heating only
Domestic hot water only
IMPORTANT: When neither of
the 2 pictograms are displayed
and there is electrical power to
the appliance, the boiler is in
frost-protection mode.
Adjusting the domestic hot water
temperature:
 When function is displayed, adjust
the temperature using or to set
the temperature required.

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Temperature of the water
°C
Minimum 38
Maximum 60
TIMER
Setting the time
Rotate the outside of the clock face (2)
clockwise to indicate the current time (4)
at the black arrow (5).
Setting the programme “ON and OFF”
times.
Refer to diagram.
 Select the ON times by pushing the
black tappets to the outside (3).
 Select the OFF times by pushing the
black tappets to the inside (4).
 Position the selector switch (1) to the
timed position .
 The heating will now operate your
chosen programme.
Operate the boiler using the timer.
 Set switch (1) to the central (timed)
position.
 Move the selector switch (1) to the I
position and the heating will operate
continuously.
 Move the selector switch (1) to the 0
position to switch the heating OFF,
noting that the DHW will still operate.
12
3
5
4

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ANY ASSISTANCE?
9 Fault Finding
This section covers the faults that can be
rectied by the User in order to restore the
boiler operation. Should other fault codes
be displayed please contact the Service
department, your service engineer or your
installer.
Like all condensing boilers
it will produce a plume of
condensation from the ue
terminal in cool weather.
This is due to the high
efciency and hence low ue
gas temperature of the boiler.
It is normal and not a fault
indication.
 If after carrying out this basic advice
and your appliance still does not work,
leave it turned off and contact your
Service Agent or Heatline Service
Department.
Fault code Possible causes Solution
The
appliance
stops
working
Electrical circuit
interrupted
Check there has not been a power cut or a fuse has
tripped. Should the power have been lost but the boiler
left switched on it will automatically commence operation
when the power has been restored.
Fault
Press on the "reset" button. see chapter "Quick reference
guide". If the fault persists and the symbol xx
appears, contact your Installation/Servicing engineer or
Heatline Service.
Lack of water in the
installation
(< 0.5 bars)
Your system is short of water and requires topping up via
your lling loop as your installer demonstrated. Should
this fault persist contact your installer or service agent.
This is not necessarily a fault of the boiler and should be
investigated before contacting Heatline Service.
Excess water in the
installation
Your system is over-pressurised, ensure the two valves on
your lling loop are fully closed before venting a little water
from your radiator vent. Vent until the pressure drops to
1.0bar. Should this fault persist contact your installer or
service agent. This is not necessarily a fault of the boiler
and should be investigated before contacting Heatline
Service.
xx Fault Contact your Installation/Servicing engineer or Heatline
Service.

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Service Call 0844 736 9138, Technical Help (Chargeable) Call 0844 736 0053
10 Appliance safety devices
10.1 Boiler Shutdown
The boiler software is designed to
recognise the potential for an overheat
lockout and will shutdown before this
happens.
 To restart the boiler, press the reset
button with a blunt object, see chapter
"Quick reference guide".
If the boiler fails to resume normal
operation and all external controls are
calling for heat, then call your Installation/
Servicing engineer or Heatline service.
10.2 Protecting against frost
Appliance Protecion
In case of the risk of frost:
 Make sure that the electrical and gas
supply to the appliance is turned on.
 The frost protection device will operate
the pump when the temperature of
the boiler water falls below 8OC. A
timer is used so that the temperature
can be checked periodically. After 10
minutes the pump will be stopped if the
temperature is higher than 10OC or has
already reached 35OC. The burner will
activate if the boiler temperature does
not reach 10OC after 30 minutes or at
any time if the temperature drops to
5OC. The burner will switch off when the
temperature reaches 35OC.
If the boiler is in "Domestic Hot Water"
mode only, the frost-protection system is
still active.
System Protection
The boiler alone cannot ensure that the
installation is protected against frost.
NOTE: Any exposed pipe work should be
lagged and an external frost thermostat
tted, noting that condensate drainage
pipes are particularly vulnerable to frost.
In case of prolonged absence, where the
power to the dwelling is switched off and
low temperatures are expected then it is
recommended that the entire system is
drained. Consult your installer or service
engineer if required.
CAUTION: Your domestic
water circuit (hot and cold) is
not protected by the boiler.
10.3 Condensate Drain Blockage
As a safety feature the boiler will stop
working if the condensate drain becomes
blocked. During freezing conditions this
may be due to the forming of ice in the
condense drain external to the house
or in an unheated area such as a loft,
basement or garage.
 
hot cloths to the pipe in the vicinity
of the blockage. Do not use boiling
water. Once the blockage is removed
the appliance will again operate after
depressing the re-set button with a
blunt object.
 
company or Heatline service if the fault
persists.

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10.4 Safety Discharge Valve
The safety discharge valve and discharge
pipe is tted to the boiler.
 If there is any discharge from the pipe,
switch off the boiler's electrical supply,
then call your Installation/Servicing
company or Heatline service.
11 Appliance maintenance and
servicing
11.1 Cleaning
aBefore cleaning turn the
appliance off.
The appliance casing can be cleaned
using a mild liquid detergent with a damp
cloth, then a dry cloth to polish.
Do not use any form of
abrasive or solvent cleaner
as you may damage the
paintwork.
11.2 Regular servicing
Regular servicing of the appliance is
important to the prolonged, safe and
efcient use of your appliance.
aIncorrect or inadequate
servicing can severely affect
the safety of the appliance
and can lead to injury.
We recommend that your appliance is
serviced annually.
 Only a competent person should
service or repair this appliance.
The service engineer should complete
the relevant Service Record on the
Benchmark Checklist after each service.
The Benchmark Checklist may be
required in the event of any warranty
work and as supporting documentation
relating to home improvements in the
optional documents section of the Home
Information Pack.
To obtain service, please call your installer
or Heatline’s own service organisation.
11.3 Spare Parts
In order to guarantee the safe and
prolonged life of the product, insist that
only the manufacturer’s genuine spare
parts are used.
Further information is available on the
Heatline website, www.Heatline.co.uk –
Boiler Information/Bulletins.

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Service Call 0844 736 9138, Technical Help (Chargeable) Call 0844 736 0053
or for approved stockist, visit www.
heatline.co.uk.
 Please quote the name and model
number of the appliance as shown on
the boiler badge and the Serial number,
(S.N. adhered to the outer case) or
registered in your Benchmark log book.
The name and model badge is on the front
case.
 If in doubt seek advice from the local
gas engineer or Heatline’s own service
organisation using the telephone
number below.
Tel: [phone]
11.4 Sealed Water Systems
The draining, relling and pressurising
MUST be carried out by a competent
person approved at the time by the Health
and Safety Executive and in accordance
with the current issue of the Gas Safety
(Insatallation and Use) Regulations.
 Contact Heatline’s own service
organisation using the telephone
number below.
Tel: [phone]
12 Tips for saving energy
Your installer will be able to give energy
saving advice about your system and its
controls.
For energy saving advice you can contact
the Energy Savings Trust for advice or
visit www.energysaving trust.org.uk who
offer simple effective advice about saving
energy.
Regular servicing of your boiler will help
maintain its efciency - servicing once a
year is recommended.
Turn your thermostat down. Reducing your
room temperature by 1°C could cut your
heating bills by up to 10 percent. Set your
heating on the time controller to ensure it
only operates when required.
13 Contact your after-sales
organisation
Customer service call
Tel: [phone]
Technical helpline (Chargeable)
Tel: [phone]
 Do not use reconditioned or copy parts
that have not been clearly authorised
by Heatline.
 If replacement parts are required
contact Heatline’s own service
organisation for advice using the
telephone number below.
Tel: [phone]
Calls cost 4p per minute from a BT
landline. Cost from mobiles and other
sources may vary. Prices are correct at
the time of printing.

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Service Call 0844 736 9138, Technical Help (Chargeable) Call 0844 736 0053

0020112890-02 08/12
Because of our constant endeavour for improvement, details may vary slightly from those shown in these instructions.