Helmer Scientific i.Series PC100-Pro User manual

360389/A
Platelet Incubator Service Manual
i.Series®-Pro Models
Countertop
PC100-Pro
PC900-Pro
PC1200-Pro

Document Updates
The document is furnished for information use only, is subject to change without notice and should not be construed as a commitment
by Helmer Scientic. Helmer Scientic assumes no responsibility or liability for any errors or inaccuracies that may appear in the
informational content contained in this material. For the purpose of clarity, Helmer Scientic considers only the most recent revision of
this document to be valid.
Notices and Disclaimers
Condential / Proprietary Notices
Use of any portion(s) of this document to copy, translate, disassemble or decompile, or create or attempt to create by reverse
engineering or otherwise the information from Helmer Scientic products is expressly prohibited.
Copyright and Trademark
Helmer®, i.Series®, i.Center®, i.C3®, AgiTrak™, and Rel.i™ are registered trademarks or trademarks of Helmer, Inc. in the United States
of America. Copyright © 2019 Helmer, Inc. All other trademarks and registered trademarks are the property of their respective owners.
Helmer, Inc., doing business as (DBA) Helmer Scientic and Helmer.
Disclaimer
This manual is intended as a guide to provide the operator with necessary instructions on the proper use and maintenance of certain
Helmer Scientic products.
Any failure to follow the instructions as described could result in impaired product function, injury to the operator or others, or void
applicable product warranties. Helmer Scientic accepts no responsibility for liability resulting from improper use or maintenance of
its products.
The screenshots and component images appearing in this guide are provided for illustrative purposes only, and may vary slightly from
the actual software screens and/or product components.
Helmer Scientic
14400 Bergen Boulevard
Noblesville, IN 46060 USA
www.helmerinc.com
Part No. 360389/ Rev A
Document History
Revision Date CO Supersession Revision Description
A 5 JUL 2019 14829 N/A Initial Release
* Date submitted for Change Order review. Actual release date may vary.

Helmer Scientic Platelet Incubator Pro Service Manual
360389/A ii
Contents
1 About this Manual................................................................................................ 3
1.1 Intended Audience ..........................................................................................3
1.2 Model Reference............................................................................................3
1.3 Intended Use...............................................................................................3
1.4 Safety Symbols and Precautions ...............................................................................3
1.5 Avoiding Injury..............................................................................................4
1.6 Product Labels .............................................................................................5
2 InstallationandConguration ...................................................................................... 6
2.1 Location Requirements.......................................................................................6
2.2 Placement and Leveling ......................................................................................6
2.3 Connect Back-Up Power......................................................................................6
2.4 Platelet Agitator and Platelet Incubator Compatibility ................................................................ 7
2.5 Install Pro Series Platelet Agitator (Optional) ...................................................................... 7
2.6 Temperature Probes ......................................................................................... 8
2.7 Chart Recorder .............................................................................................9
2.8 External Monitoring Devices ..................................................................................10
3 Controls ........................................................................................................11
3.1 Home Screen and Screensaver ................................................................................11
3.2 Home Screen Functions ......................................................................................11
3.3 Event Log ................................................................................................12
3.4 Alarm Reference...........................................................................................13
3.5 Settings..................................................................................................14
3.6 Sensor Calibration..........................................................................................17
3.7 AgiTrak™ System ..........................................................................................20
4 Maintenance.................................................................................................... 21
4.1 Alarm Tests ...............................................................................................22
4.2 Test and Replace Back-up Battery ............................................................................. 25
4.4 Upgrade System Firmware ...................................................................................27
4.5 Clean the Platelet Incubator ..................................................................................27
5 Service ........................................................................................................ 28
5.1 Condensate Tray...........................................................................................28
5.2 CSV Download ............................................................................................28
6 Troubleshooting ................................................................................................ 30
6.1 General Operation Problems .................................................................................30
6.2 Chamber Temperature Problems ..............................................................................31
6.3 Alarm Activation Problems ...................................................................................31
7 Parts .......................................................................................................... 32
8 Schematics .................................................................................................... 34
8.1 PC100-Pro, PC900-Pro, PC1200-Pro...........................................................................34
Appendix A: Warranty ............................................................................................... 37

Helmer Scientic Platelet Incubator Pro Service Manual
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1 About this Manual
1.1 Intended Audience
This manual provides information on how to use the platelet incubator Pro. It is intended for use by end users of the platelet
incubator and authorized service technicians.
1.2 Model Reference
This manual covers all Pro Series platelet incubators which may be identied by size or model number.
1.3 Intended Use
Note
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.
Helmer platelet incubators are intended to provide the controlled temperature environment required for the storage of
platelet products.
The devices are intended to be operated by personnel who have procedures in place for meeting FDA, AABB, EU or any other
applicable regulations for the processing and storage of platelet products.
1.4 Safety Symbols and Precautions
Symbols and precautions found in this document
The following symbols are used in this manual to emphasize certain details for the user:
Task Indicates procedures which need to be followed.
Note Provides useful information regarding a procedure or operating technique when using Helmer
Scientic products.
NOTICE Advises the user against initiating an action or creating a situation which could result in damage to
equipment; personal injury is unlikely.
CAUTION Advises the user against initiating an action or creating a situation which could result in damage to
equipment or impair the quality of the products or cause minor injury.
WARNING Advises the user against initiating an action or creating a situation which could result in damage to
equipment and serious personal injury to a patient or the user.
Authorized representative in the European Community
EC REP

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Symbols found on the units
The following symbols may be found on the refrigerator or refrigerator packaging:
0086
CE Mark (European units only) Earth / ground terminal
Caution: Risk of damage to equipment or
danger to operator Protective earth / ground terminal
Caution: Hot surface Product falls under the scope of the WEEE
(Waste Electrical and Electronic Equipment)
directive.
Caution: Shock / electrical hazard
1.5 AvoidingInjury
Review safety instructions before installing, using, or maintaining the equipment.
♦Before moving unit, remove the installed agitator (if applicable).
♦Before moving unit, ensure door is closed.
♦Before moving unit, disconnect the AC power cord and secure the cord.
♦When moving unit, use assistance from a second person.
♦Never physically restrict any moving component.
♦Avoid removing electrical service panels and access panels unless so instructed.
♦Do not store or place objects or liquid containers on top of the incubator.
♦Keep hands away from pinch points when closing the door or when agitation motion is enabled (if applicable).
♦Avoid sharp edges when working inside the electrical compartment.
♦Ensure biological materials are stored at recommended temperatures determined by standards, literature, or good
laboratory practices.
♦Proceed with caution when adding and removing product from the platelet incubator.
♦Use manufacturer supplied power cord only.
♦ Using the equipment in a manner not specied by Helmer Scientic may impair the protection provided by the equipment.
♦ The platelet incubator is not considered to be a storage cabinet for ammable or hazardous materials.
CAUTION
Decontaminate parts prior to sending for service or repair. Contact Helmer Scientic or your distributor for
decontamination instructions and a Return Authorization Number.

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1.6 Product Labels
Note
Service information varies depending on the model and power requirements.
This information appears on the product specication label, on the back of the platelet incubator.
REF
SN
PC100-PRO
i.Series®
1000000
Voltage 100-240V a.c.
HZ 50/60
Power 352W/415W
Fuse 7.0A
Platelet Incubator
Weight 116 lb / 62 kg
Helmer, Inc.
14400 Bergen Boulevard
Noblesville, IN USA
www.helmerinc.com
2019-03-28
Made in USA
(01)00816394020940
(11)190328
(21)2061931
0086
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
CB1095
Certified
UL61010-1/CSA61010-1
U
RC
A
B
Sample Product Specication label.
Label Description
A Model
B Serial number (SN)
C Power requirements

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2 InstallationandConguration
2.1 Location Requirements
Note
Hot ambient temperatures with high humidity may cause condensation on the outside of the unit.
♦Has a sturdy, level surface.
♦Has a grounded outlet meeting national electric code (NEC) and local electrical requirements.
♦Is clear of direct sunlight, high temperature sources, and heating and air conditioning vents.
♦ Meets limits specied for ambient temperature (15 °C to 35 °C) and relative humidity.
♦ Minimum 24” (610 mm) above for ambient temperatures of 28 °C to 35 °C.
♦ Minimum 4” (102 mm) above for ambient temperatures of 15 °C to 28 °C.
♦ Minimum 12” (305 mm) behind for ambient temperatures of 28 °C to 35 °C.
♦ Minimum 4” (102 mm) behind for ambient temperatures of 15 °C to 28 °C.
2.2 PlacementandLeveling
Note
Rear stand-o󰀨 brackets are provided with the unit and should be installed prior to placing the incubator in its location.
1. Align keyhole openings in stand-o󰀨 bracket with screws on back of
incubator and slide down to engage.
2. Tighten screws using a #2 Phillips screwdriver to secure.
3. Place platelet incubator on sturdy surface.
4. Ensure platelet incubator is level.
2.3 Connect Back-Up Power
The monitoring and alarm system, and chart recorder each have a back-up battery, enabling a period of continuous operation if
power is lost.
The PC100-Pro has an optional additional full system back-up battery enabling a period of continuous operation of the incubator
and agitator if power is lost.
Battery life varies by manufacturer as well as voltage level remaining. The battery must have 48 consecutive hours of power to be
fully charged. Providing full power is available and no battery-related alarms are active, back-up power for the monitoring system is
available for up to 18 hours.
The batteries are located on the top of the platelet incubator, under a removable access panel.
The back-up battery switch is OFF for shipping. Turn the back-up battery switch ON to provide the monitoring system with back-up
power in the event of AC power failure.
Notes
• The monitoring system will start on battery power alone. If the platelet incubator was previously not
connected to AC power and the batteries are connected, the monitoring system will begin running on
battery power.
• IfAC power is lost, the monitoring system will continue to collect data until battery power is depleted.
• Use only a 12V 7AHr SLAbattery for the standard monitoring and alarm system battery back-up.
• Use only a 12V 18AHr SLAbattery (quantity 2) for the PC100-Pro integrated full system battery back-up.
CAUTION
Before installing or replacing batteries, switch the main power switch to OFF and the back-up battery switch
to OFF. Disconnect the power cord from the power receptacle.
Rear Stand-o󰀨 Bracket

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2.4 PlateletAgitatorandPlateletIncubatorCompatibility
Pro Series platelet incubators may only be tted with Pro Series platelet agitators. When installed in a Pro Series platelet incubator,
the Pro Series platelet agitator can be monitored by the platelet incubator’sAgiTrak™ system.
The AgiTrak™ system receives alarm information through a direct connection from the platelet agitator’s alarm system to the
platelet incubator’s alarm system.
Note
Only Pro Series platelet incubators can monitor Pro Series platelet agitators.
Platelet Incubator CompatibleHelmerPlateletAgitator
PC100-Pro PF15-Pro
PC900-Pro PF48-Pro
PC1200-Pro PF96-Pro
2.5 InstallProSeriesPlateletAgitator(Optional)
Helmer Pro Series platelet agitators can be installed inside Helmer Pro Series platelet incubators. The agitator can be connected
to the incubator through a data cable. The connection allows the platelet incubator to monitor the platelet agitator motion, and to
sound an alarm when agitation motion stops. Power is supplied to the agitator through the coiled DC power cable.
Connect the data cable and DC power cable supplied with the incubator prior to placing the agitator inside the incubator. The
agitator communication switch must be set to position 1 for use in the incubator. The power cable has a rotating locking feature on
each end to ensure a secure connection. When installing the agitator inside the incubator, nger tighten each rotating lock.
For additional information, refer to the Platelet Agitator Manuals.
Notes
• Only Helmer Pro series platelet agitator may be used with Pro series platelet incubator.
• Use only the manufacturer supplied power cord when installing the Pro series agitator in a Pro series Incubator.
• Retain the agitator AC/DC power supply if shipped with the agitator for potential use in stand-alone conguration.
• Ensure the AC power and back-up battery power switches are turned o󰀨 on the incubator prior to connecting
an agitator.
• Ensure data cable is carefully positioned to the right of the agitator to prevent damage caused by agitation motion.
• The communication switch is fragile, do not use excessive force when changing the setting.
• To ensure continuous operation of linearly shifting loads, the location surface must adequately accommodate the full
weight of the incubator with installed agitator when loaded with product.
• Incubator restraining brackets are included in packaging and recommended when congured with an agitator operating
at a setpoint speed greater than 75 cycles per minute (CPM), or when located on a slick surface.
PC900-Pro with PF48-Pro installed Agitator communication switch
Agitator Power Connection

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2.6 Temperature Probes
Notes
• Temperature probes are fragile; handle with care.
• Remote probes may also be introduced through the rear port.
The temperature monitor and control probes are located on the right side of the unit.
CAUTION
• The incubator power switch and battery back-up switch must be turned OFF and theAC power cord disconnected from
the power receptacle prior to installing an external probe.
• DO NOT attach remote probe wires to the AC Terminal block wires or the AC power supply.
AC Power Supply
Remote probe routing path Mounting clip
Install Remote Probe
1. Switch the AC power switch to OFF; switch the back-up battery switch to OFF; disconnect the
power cord from the power receptacle.
2. Open incubator door and locate the access port plug at the top of the chamber. Use a at blade
screwdriver to pry o󰀨 the access port plug.
3. Use a #2 Phillips screwdriver to remove the screws securing the top cover, and set top cover and
screws aside.
4. Locate the access port on the top of the unit, and peel back the putty.
5. Install the remote probe through the rear panel of the incubator, down through the hole in the top of the unit, and into
the chamber.
6. Attach the remote probe to the plastic mounting clip inside the chamber.
7. Secure the remote probe wires to the wire bundle in the top of the unit using wire ties.
8. Reseal the top access port with putty.
9. Reinstall the top cover and secure with screws using a #2 Phillips screwdriver.
10.Reconnect the power cord to the wall receptacle. Switch the main power switch to ON; switch the
back-up battery switch to ON.
11.Allow the temperature to stabilize at the setpoint before moving inventory back into the incubator.

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2.7 Chart Recorder
Note
For complete information, refer to the Temperature Chart Recorder Operation and Service Manual.
The chart recorder has a battery system, enabling a period of continuous operation if power is lost. Battery life varies by
manufacturer as well as voltage level remaining. Providing full power is available, back-up power for the temperature chart recorder
is available for up to 14 hours.
Prior to use:
♦Install battery.
♦Add paper.
♦Calibrate chart recorder to match upper chamber temperature.
Set up and Operation
Open the door by pressing and releasing.
Chart recorder Chart recorder (door open)
Install Battery
Connect the leads to the battery to provide back-up power to the chart recorder.
Install or Replace Chart Paper
Note
For accurate temperature reading, ensure that current time is aligned with time line groove when chart knob is tightened.
Chart recorder stylus and time line groove
1. Press and hold C button. When stylus begins to move left, release button. The LED ashes to indicate current
temperature range.
2. When stylus stops moving, remove chart knob then move knob up and away.
3. Place chart paper on chart recorder.
4. Gently lift stylus and rotate paper so current time line corresponds to time line groove.
5. Hold chart paper in place while making sure the chart knob is fully tightened. (Failure to fully tighten the knob can result in paper
slipping and losing time.)
6. Conrm temperature range is set to the correct value.
7. Press and hold C button. When stylus begins to move right, release button.
8. Conrm stylus is marking temperature correctly.

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2.8 ExternalMonitoringDevices
The remote alarm interface is a relay switch with three terminals:
♦Common (COM)
♦Normally Open (NO)
♦Normally Closed (NC)
Terminals are dry contacts and do not supply voltage. Interface circuit is either normally open or normally closed, depending on
terminals used.
Requirements for your alarm system determine which alarm wires must connect to terminals.
CAUTION
• The interface on the remote alarm monitoring system is intended for connection to the end user’s central
alarm system(s) that uses normally-open or normally-closed dry contacts.
• If an external power supply exceeding 33V (AC) RMS or 30V (DC) is connected to the remote alarm
monitoring system’s circuit, the remote alarm will not function properly; may be damaged; or may result in
injury to the user.
NOTICE
For any platelet incubator without a platelet agitator installed, a bypass plug (PN 402149-1) is needed for a normally-
closed interface circuit.
The terminals on the remote alarm interface have the following maximum load capacity:
♦1A at 33V (AC) RMS or 30V (DC)
Connect to Remote Alarm Interface
1. Switch the Battery ON/OFF key switch OFF. Switch the AC ON/OFF switch OFF.
2. On the alarm panel, locate the remote alarm terminals.
3. Connect remote alarm wires to appropriate terminals, according to requirements for your
alarm system.
4. Use a cable tie to relieve strain on alarm wires (as necessary).
5. Switch the Battery ON/OFF switch ON. Switch the AC ON/OFF switch ON.
6. Touch MUTE to disable the high temperature alarm while platelet incubator reaches
operating temperature. Remote alarm interface.

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3 Controls
i.Series -Pro platelet incubators are equipped with the i.C3monitoring and control system. The i.C3system combines temperature
control and monitoring into a single user interface.
Note
Please refer to the i.C3User Guide for complete information regarding the i.C3User Interface.
3.1 Home Screen and Screensaver
The Home Screen is the default screen and is displayed when:
♦The Home icon is touched from any other screen
♦There is no interaction for two minutes on any screen other than those used to enter a password.
Home Screen Screensaver
3.2 Home Screen Functions
Note
Refer to the i.C3User Guide for options available on all i.C3screens.
♦View current interior temperature readings
♦View current system time and date
♦ Access any of ve home screen applications (touch i.C³ APPS for additional applications)
♦View information about current alarm events
♦View whether the monitoring system is running on battery power
♦Mute audible alarms
♦View a graph of the interior temperature
♦View unit ID
♦Shortcut to Event Log

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3.3 EventLog
Event Log screen Event Log Detail screen
ViewEventLogDetail
1. From the Home screen, touch the EventLog icon. The Event Log screen appears.
2. Touch an Event. The Event Log Detail screen appears
3. Select the Back arrow to return to the previous screen or the Home icon to return to the Home screen.
AcknowledgeanEvent
1. From the Home screen, touch the EventLog icon. The Event Log screen appears.
2. Touch an Event. The Event Log Detail screen appears
3. Touch the Event Cause button at the bottom of the screen. A possible cause menu appears.
4. Select the appropriate cause for the event or select Other and use the alphanumeric keyboard to make an entry.
5. Touch the Action Taken button at the bottom of the screen. A possible actions menu appears.
6. Select the appropriate action taken or select Other and use the alphanumeric keyboard to make an entry.
7. Touch the Signature button at the bottom of the screen. An alphanumeric keyboard appears.
8. Enter your signature.
9. Touch to save or to cancel.

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3.4 Alarm Reference
If an alarm condition is met, an alarm activates. Some alarms are visual only; others are visual and audible. Some Alarms are
sent through the remote alarm interface. The table below indicates if an alarm is audible (A), visual (V), or sent through the remote
alarm interface (R).
Notes
• Agitator Alarms (shaded) are congured through AgiTrak™ and appear only when a platelet agitator is installed inside a
platelet incubator and the agitator power switch is ON.
• Disconnecting the agitator will not clear active agitator alarms.All active agitator alarms will remain active on the
monitor until disabled in the AgiTrak™ system or the agitator is reconnected and the problem is corrected.
Table 1. i.Series Alarm Reference
Alarm Alarm Type Alarm Alarm Type
Primary Monitor Probe High Temperature A, V, R Internal Fan Failure A, V, R
Primary Monitor Probe Low Temperature A, V, R Heat Pump 1 Failure A, V, R
Heat Pump 1 High Temp A, V, R Heat Pump 1 Connection Error A, V, R
Door Open A, V, R Communication Failure (1,2 or 3) A, V, R
Low Battery V MPB Communication Failure A, V, R
No Battery A, V, R Drive Space is Low A, V, R
Control Probe Failure A, V, R Drive Space is Full A, V, R
Primary Monitor Probe Failure A, V, R Agitator High Speed A, V, R
Power Failure A, V, R Agitator Low Speed A, V, R
Condensate Tray Full A, V, R Agitator Communication Failure A, V, R
External Fan Failure (1 or 2) A, V, R Agitator Maintenance Required A, V, R

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3.5 Settings
>
Through the i.C3monitoring and control system, current settings may be viewed and changed. To view settings, touch i.C3APPS,
Settings. Use a touch-drag motion to scroll up or down to select the desired setting.
Settings screen
Notes
• If the Settings screen is password protected, enter the appropriate password. If viewing settings for the rst time, enter
the factory default password of “1234”.
• Default values for general settings, alarm settings, and display settings are available in the i.C3User Guide.
• Changing temperature settings a󰀨ects operation of the incubator. Do not change settings unless instructed in product
documentation or by Helmer Technical Service.
The i.C3 temperature and controller is programmed at the factory. To change a setting, rst enter the Settings screen, then select
the setting. The method for accessing the Settings mode for each setting varies.
Temperature Setpoint
The setpoint is the temperature at which the incubator operates. The factory default setting for the primary monitor probe
is 22.0 °C.
ChangeTemperatureSetpoint
1. Touch i.C³ APPS, Settings.
2. Enter the Settings password (default password is “1234”).
3. Touch minus (–) or plus (+) on the Temperature Setpoint spin box to select the desired value.

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UserCongurableAlarmSettings
The following alarm settings may be changed by the operator. The setpoint for temperature alarms may be changed (where
applicable), as well as the time delay between when the alarm condition commences and when the visual and audible alarms
are initiated.
Note
Agitator Alarms (shaded) are congured through AgiTrak™ and appear only when a platelet agitator is installed inside a
platelet incubator and the agitator power switch is ON.
Table2.UserCongurableAlarms
Alarm Description DefaultSetting Default Time Delay
Primary Monitor Probe High Temp High temperature at which alarm condition occurs 24 °C 0 minutes
Primary Monitor Probe Low Temp Low temperature at which alarm condition occurs 20 °C 0 minutes
Power Failure Time after power failure occurs until alarm sounds -1 minute
Probe Failure Time after probe failure occurs until alarm sounds - 0 minutes
Door Open (Time) Time door remains open until alarm sounds -3 minutes
Heat Pump 1 High Temp High temperature at which alarm condition occurs 50 °C 1 minute
Agitator High Speed High speed at which alarm condition occurs 75 CPM 1 minute
Agitator Low Speed Low speed at which alarm condition occurs 65 CPM 1 minute
Alarm Settings screens
ChangeAlarmSetting
1. Touch i.C3APPS, Settings.
2. Enter the Settings password (default password is “1234”).
3. Touch AlarmSettings.
4. Touch minus (-) or plus (+) on the spin box corresponding to the alarm setting to be changed.
5. Touch Home to exit the Alarm Settings screen.

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Non-CongurableAlarms
The following alarms indicate operation conditions which require the attention of the operator or a qualied service technician.
Note
Agitator Alarms (shaded) are congured through AgiTrak™ and appear only when a platelet agitator is installed inside a
platelet incubator and the agitator alarm switch is ON.
Table3.UserNon-CongurableAlarms
Alarm Description
Agitator Communication Failure Occurs if AgitatorAlarm Monitoring Enabled is set to YES in the Agitator Setup screen and the Incubator
cannot communicate with that agitator
Agitator Maintenance Required • Occurs if Agitator Alarm Monitoring Enabled is set to YES in theAgitator Setup screen and the
cycle count for that agitator reaches 75,686,400 counts (the approximate number of cycles when operating
at 72 CPM over a 2 year period)
• Resetting the count in the Agitator Status screen clears the alarm
Communication Failure Communication Failure 1
• Triggered if communication is lost between i.C³ display board and control board.
• Unit will continue to run with previously saved settings
• Screen will not display temperature changes or alarm conditions
• i.C³ system will continue to reset until connection is re-established
Communication Failure 2
• Triggered if communication is lost between i.C³ display board and internal system memory
• Unit will continue to run with previously saved settings
Communication Failure 3
• Triggered if the database is corrupted
• The database is archived and a new database is automatically created
• Unit will continue to run with previously saved settings
Condensate Tray Full Triggered when condensate tray is full of water.
Drive Space Low • Triggered if SD card containing downloadable historical date is approaching capacity
• New data will continue to be saved for up to 3 more months
• Data can be downloaded, but doing so will not free up capacity (SD card replacement recommended)
Drive Space Full • Triggered if the SD card containing downloadable historical data has reached its capacity
• No new data will be saved
• Data can be downloaded, but doing so will not free up capacity (SD card replacement required)
External Fan Failure Triggered when an external fan speed drops below the acceptable low speed limit
Internal Fan Failure Triggered when the internal fan has fallen below the acceptable low speed limit
Heat Pump Failure Triggered when electrical reading indicate the heat pump is not heating/cooling properly
Heat Pump Connection Error Triggered when temperature readings indicate the heat pump is not heating/cooling properly
Low Battery Triggered when monitoring system rechargeable battery voltage is low
MPB Communication Failure Triggered when the i.C³ is not able to communicate with the Incubator specic Master Power Board.

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3.6 Sensor Calibration
>
Sensor calibration values are programmed at the factory. Calibration values can be viewed and changed through the i.C³
monitoring and control system. To view calibration settings, touch i.C³ APPS, Settings, and select Sensor Calibration.
Settings screen Sensor Calibration screen
Notes
• If the Settings screen is password protected enter appropriate password. If viewing settings for the rst time, enter factory
default password of “1234”.
• O󰀨set values are adjusted to the tenth of a degree (0.1).
• After one hour of no interaction, the Home screen or Temperature Graph screensaver (if enabled) is displayed.
View Sensor Calibration Values
1. Touch theSettingsicon.
2. Enter the Settings password.
3. Touch Sensor Calibration. Sensor o󰀨set values and their current temperature readings are displayed.
4. Touch Home to return to the Home screen.
Verify primary monitor probe is reading chamber temperature correctly by comparing the probe reading to the temperature measured
by a calibrated reference thermometer. If the probe is not reading correctly, change the value displayed on the monitor.
Notes
• If the variance is within acceptable limits for your organization, changing probe settings is optional.
• Default setting for chamber temperature is 22.0 ºC. Value is factory-preset
• Value can be changed from 20.0 ºC to 35.0 ºC

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Calibrate Primary Monitor Probe
Model Location
PC100-Pro Top right corner
PC900-Pro, PC1200-Pro Bottom right corner
1. Using the table above, place a calibrated independent reference thermometer traceable per national standards in the
specied location.
2. Close the door and allow the chamber temperature to stabilize for 30 minutes.
3. Observe and note the thermometer temperature. If the independent thermometer corresponds to the displayed
temperature, proceed to Step 9.
4. Subtract the displayed temperature reading from the independent thermometer reading to determine the o󰀨set value.
5. Touch, i.C³ APPS, Settings
6. Enter the Settings password (default password is “1234”).
7. Touch Sensor Calibration.
8. Touch minus (-) or plus (+) on the corresponding spin box to increase or decrease the value by the value calculated in
Step 4. The message “New Setting Saved” appears next to the spin box.
9. Remove the thermometer from the chamber and close the door.
Control Probe
The temperature controller senses chamber temperature through the control probe. Chamber temperature will be controlled as
required to match the temperature set point based on the control probe reading.
NOTICE
• Control Probe O󰀨set is factory-preset and should not be changed. Contact Helmer Technical Service for instructions
regarding changing the Control Sensor O󰀨set.
• Monitor temperature must be veried and accurate prior to adjusting the Control Sensor O󰀨set.

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FactoryDefaultSettings
Settings listed below may be simultaneously returned to factory default values.
Note
The factory default settings may not be the same as the settings that were factory-calibrated before the refrigerator
was shipped.
Table4.DefaultSettings
Setting Restored Value
Home Screen Application Icons i.C³ APPS, Settings, Temperature Graph, Temperature Alarm Test, AgiTrak
Display Brightness High (level 3)
Password (for Settings screen) 1234
Sounds On
Alarm Volume 9
Alarm Tone 3
Mute Duration 15
Temperature Calibration Values Not a󰀨ected (values previously entered during setup)
Unit ID Not a󰀨ected (previously selected during setup)
Date Format MM/DD/YY
Day Not a󰀨ected (maintained in real-time clock)
Month
Year
Time Format 12-hour
Minute Not a󰀨ected (maintained in real-time clock)
Hour
AM/PM
Language Not a󰀨ected (Language previously selected during setup)
Temperature Units °C
Password Protection (for Settings screen) On
Temperature Graph Screensaver On
Access Control (optional) as Home Page On (When Access Control is enabled in the Edit Factory Settings screen)
High Temperature Alarm Setpoint 24.0 °C
High TemperatureAlarm Time Delay 0 minutes
Low Temperature Alarm Setpoint 20.0 °C
Low TemperatureAlarm Time Delay 0 minutes
Power Failure Alarm Time Delay 1 minute
Probe Failure Alarm Time Delay 0 minutes
Door Open (Time) Alarm Time Delay 3 minutes
Heat Pump 1 High Temperature Alarm Setpoint 50.0 °C
Chamber Setpoint 22.0 °C
USB Port On
Agitator 1 Speed Setpoint 72
Agitator 1 High Speed Alarm 75
Agitator 1 Low Speed Alarm 65
Agitator Motion Alarm Delay 1 minute
RestoreSettings
1. Touch the Settingsicon.
2. Scroll down and touch the RestoreFactorySettings button. The Restore Factory Settings conrmation box appears.
3. Touch to restore the factory settings or to maintain the current settings and clear the message.