Hewlett Packard Enterprise ProLiant DL20 Gen10 Manual

HPE ProLiant DL20 Gen10 Maintenance and Service
Guide
Part Number: P04758-005
Published: August 2020
Edition: 5
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for
hardware components and software. This guide is for an experienced service technician.

©Copyright 2018–2020 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise
products and services are set forth in the express warranty statements accompanying such products and services.
Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable
for technical or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying.
Consistent with FAR 12211 and 12212, Commercial Computer Software, Computer Software Documentation, and
Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no
control over and is not responsible for information outside the Hewlett Packard Enterprise website.
Acknowledgments
Intel®, Pentium®, Xeon®, Intel Inside®, Intel Core®, and the Intel Inside logo are trademarks of Intel Corporation in the U.S.
and other countries.
Microsoft®, Windows®, and Windows server®are either registered trademarks or trademarks of Microsoft Corporation in
the United States and/or other countries.
Linux®is the registered trademark of Linus Torvalds in the U.S. and other countries.
Red Hat®Enterprise Linux is a registered trademark of Red Hat, Inc. in the United States and other countries.
VMware®ESXi™and VMware vSphere®are registered trademarks or trademarks of VMware, Inc. in the United States
and/or other jurisdictions.
All third-party marks are property of their respective owners.

Contents
Illustrated parts catalog...................................................................................................7
Mechanical components.............................................................................................................................................................................................. 7
Access panel spare part..............................................................................................................................................................................8
DIMM guard and M.2 air guider spare kit........................................................................................................................................ 8
Quick-release latch ear spare part....................................................................................................................................................... 8
Front bezel spare part................................................................................................................................................................................. 8
SFF drive blank spare part........................................................................................................................................................................9
Energy pack holder spare part............................................................................................................................................................... 9
Power supply blank spare part...............................................................................................................................................................9
Serial port blank spare part......................................................................................................................................................................9
Miscellaneous blanks spare kit...............................................................................................................................................................9
System components....................................................................................................................................................................................................10
Flexible Slot power supply spare parts (hot-plug).................................................................................................................. 11
Non-hot-plug power supply spare parts....................................................................................................................................... 11
Riser board spare parts........................................................................................................................................................................... 11
M.2 SSD/dedicated iLO/serial port enablement board spare part.................................................................................12
System board assembly spare parts................................................................................................................................................ 12
Heatsink spare part....................................................................................................................................................................................12
First-generation Intel processor spare parts...............................................................................................................................12
System battery spare part..................................................................................................................................................................... 13
DIMM spare parts........................................................................................................................................................................................13
Fan spare part............................................................................................................................................................................................... 14
Power distribution board spare part................................................................................................................................................14
Server options.................................................................................................................................................................................................................14
Energy pack spare part............................................................................................................................................................................15
HPE Trusted Platform Module 20 spare part...........................................................................................................................15
Drive backplane spare parts................................................................................................................................................................. 16
Drive cable spare parts............................................................................................................................................................................ 16
System cable spare parts........................................................................................................................................................................17
Power cable spare part............................................................................................................................................................................ 17
Customer self repair....................................................................................................... 18
Removal and replacement procedures........................................................................27
Required tools.................................................................................................................................................................................................................27
Safety considerations.................................................................................................................................................................................................27
Preventing electrostatic discharge................................................................................................................................................... 27
Symbols on equipment............................................................................................................................................................................ 27
Server warnings and cautions..............................................................................................................................................................28
Rack warnings and cautions................................................................................................................................................................. 29
Preparation procedures............................................................................................................................................................................................ 31
Remove the front bezel........................................................................................................................................................................... 31
Power down the server............................................................................................................................................................................ 31
Power up the server...................................................................................................................................................................................32
Extend the server from the rack.........................................................................................................................................................32
Remove the server from the rack...................................................................................................................................................... 34
3

Remove the access panel........................................................................................................................................................................34
Remove the rack rails................................................................................................................................................................................36
Remove the inner left rail attached to the chassis.................................................................................................................. 37
Remove the riser cage..............................................................................................................................................................................37
Install the access panel............................................................................................................................................................................ 38
Install the server into the rack.............................................................................................................................................................39
Removing and replacing the front bezel.........................................................................................................................................................42
Removing and replacing the access panel.....................................................................................................................................................43
Removing and replacing the DIMM guard..................................................................................................................................................... 44
Removing and replacing the M.2 air guider.................................................................................................................................................. 46
Removing and replacing the quick-release latch ear...............................................................................................................................47
Removing and replacing an SFF drive blank................................................................................................................................................ 48
Removing and replacing drives............................................................................................................................................................................ 48
Removing and replacing an LFF hot-plug drive........................................................................................................................49
Removing and replacing an SFF hot-plug drive........................................................................................................................49
Removing and replacing an LFF non-hot-plug drive............................................................................................................. 50
Removing and replacing the optical drive from an SFF chassis........................................................................................................51
Removing and replacing the optical drive from an LFF chassis........................................................................................................52
Removing and replacing the media bay blank.............................................................................................................................................53
Removing and replacing the two-bay LFF drive backplane ...............................................................................................................54
Removing and replacing the four-bay SFF drive backplane ..............................................................................................................57
Removing and replacing the two-bay SFF drive backplane ...............................................................................................................59
Removing and replacing the expansion board............................................................................................................................................60
Removing and replacing the type-a Smart Array modular controller (AROC).........................................................................62
Removing and replacing the Smart Array standup storage controller......................................................................................... 63
Removing and replacing a power supply blank.......................................................................................................................................... 64
Removing and replacing a Flexible Slot power supply........................................................................................................................... 65
Removing and replacing the non-hot-plug power supply....................................................................................................................69
Removing and replacing the power distribution board..........................................................................................................................71
Removing and replacing the FlexibleLOM blank....................................................................................................................................... 72
Removing and replacing the iLO dedicated network port blank......................................................................................................73
Removing and replacing the serial port blank.............................................................................................................................................73
Removing and replacing the FlexibleLOM riser board........................................................................................................................... 74
Removing and replacing the PCIe riser board............................................................................................................................................. 75
Removing and replacing the M.2 SSD/dedicated iLO/serial port enablement board.......................................................... 77
Removing and replacing the M.2 SSD.............................................................................................................................................................. 78
Removing and replacing the energy pack......................................................................................................................................................79
Removing and replacing the energy pack holder...................................................................................................................................... 80
Removing and replacing the chassis intrusion detection switch......................................................................................................81
Removing and replacing a fan...............................................................................................................................................................................82
DIMM-processor compatibility..............................................................................................................................................................................83
Removing and replacing a DIMM.......................................................................................................................................................84
Removing and replacing a heatsink...................................................................................................................................................................84
Removing the heatsink............................................................................................................................................................................ 84
Replacing the heatsink.............................................................................................................................................................................86
Removing and replacing a processor................................................................................................................................................................88
Removing the processor......................................................................................................................................................................... 88
Replacing the processor..........................................................................................................................................................................91
Removing and replacing the system board...................................................................................................................................................94
Removing the system board.................................................................................................................................................................94
Replacing the system board................................................................................................................................................................. 99
Re-entering the server serial number and product ID........................................................................................................104
System battery replacement...............................................................................................................................................................................105
System battery information............................................................................................................................................................... 105
Removing and replacing the system battery...........................................................................................................................105
4

HPE Trusted Platform Module 20 Gen10 Option.................................................................................................................................107
Troubleshooting............................................................................................................108
Troubleshooting resources..................................................................................................................................................................................108
Diagnostic tools.............................................................................................................109
Product QuickSpecs................................................................................................................................................................................................. 109
UEFI System Utilities............................................................................................................................................................................................... 109
Selecting the boot mode .....................................................................................................................................................................109
Secure Boot..................................................................................................................................................................................................110
Launching the Embedded UEFI Shell ..........................................................................................................................................110
Intelligent Provisioning.......................................................................................................................................................................................... 111
Intelligent Provisioning operation..................................................................................................................................................111
HPE Insight Remote Support..............................................................................................................................................................................112
HPE InfoSight for servers ....................................................................................................................................................................................112
USB support..................................................................................................................................................................................................................113
External USB functionality..................................................................................................................................................................113
HPE Smart Storage Administrator.................................................................................................................................................................. 113
Component identification............................................................................................114
Front panel components........................................................................................................................................................................................114
Serial number/iLO information pull tab...................................................................................................................................... 115
Front panel LEDs and buttons...........................................................................................................................................................................116
Server UID LED..........................................................................................................................................................................................117
UID button functionality...................................................................................................................................................................... 117
Front panel LED power fault codes...............................................................................................................................................117
Rear panel components......................................................................................................................................................................................... 117
Rear panel LEDs......................................................................................................................................................................................................... 118
System board components.................................................................................................................................................................................. 119
System maintenance switch descriptions..................................................................................................................................120
DIMM slot locations.................................................................................................................................................................................121
DIMM label identification.....................................................................................................................................................................121
PCIe riser slot definitions.....................................................................................................................................................................123
Drive LED definitions...............................................................................................................................................................................................123
Low-profile LFF drive LED definitions.........................................................................................................................................124
Smart Carrier (SC) drive LED definitions................................................................................................................................... 125
Drive bay numbering...............................................................................................................................................................................................126
Fan bay numbering...................................................................................................................................................................................................127
Fan mode behavior..................................................................................................................................................................................127
Cabling............................................................................................................................ 128
Cabling guidelines..................................................................................................................................................................................................... 128
Storage cabling........................................................................................................................................................................................................... 129
Non-hot-plug drive cabling................................................................................................................................................................129
Hot-plug drive cabling.......................................................................................................................................................................... 131
M.2 SATA SSD cabling..........................................................................................................................................................................136
Energy pack cabling.................................................................................................................................................................................................137
Controller backup power cabling......................................................................................................................................................................138
Optical drive cabling................................................................................................................................................................................................ 139
Fan cabling.................................................................................................................................................................................................................... 140
Chassis Intrusion Detection cabling................................................................................................................................................................140
5

Serial port cabling......................................................................................................................................................................................................141
Power supply cabling.............................................................................................................................................................................................. 141
Specifications.................................................................................................................143
Environmental specifications..............................................................................................................................................................................143
Mechanical specifications......................................................................................................................................................................................144
Power supply specifications................................................................................................................................................................................ 144
ATX 290W Non-hot-plug Power Supply (92% eiciency)............................................................................................... 144
ATX 290W Platinum Non-hot-plug Power Supply (94% eiciency)..........................................................................145
HPE 500W Flex Slot Platinum Hot-plug Low Halogen Power Supply..................................................................... 146
HPE 800W Flex Slot -48VDC Hot plug Low Halogen Power Supply........................................................................146
Websites......................................................................................................................... 148
Support and other resources...................................................................................... 149
Accessing Hewlett Packard Enterprise Support..................................................................................................................................... 149
Accessing updates.................................................................................................................................................................................................... 149
Customer self repair.................................................................................................................................................................................................150
Remote support..........................................................................................................................................................................................................150
Warranty information..............................................................................................................................................................................................150
Regulatory information.......................................................................................................................................................................................... 151
Documentation feedback......................................................................................................................................................................................151
Acronyms and abbreviations......................................................................................152
6

Illustrated parts catalog
This chapter lists the hardware spare parts supported by the server.
Mechanical components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare
parts information, see the Hewlett Packard Enterprise PartSurfer website:
https://www.hpe.com/info/partssurfer
Item Description
1FlexibleLOM blank spare part
2iLO dedicated network port blank spare part
3Access panel spare part
4M.2 air guider spare part
5DIMM guard spare part
6Quick-release latch ear spare part
7Front bezel spare part
Table Continued
Illustrated parts catalog 7

Item Description
8SFF drive blank spare part
9Media bay blank spare part
10 Energy pack holder spare part
11 Power supply blank spare part
12 Serial port blank spare part
Access panel spare part
Customer self repair: Mandatory
Description Spare part number
Access panel P07879-001
For more information on the removal and replacement procedures, see Removing and replacing the access panel.
DIMM guard and M.2 air guider spare kit
Customer self repair: Mandatory
Description Spare part number
DIMM guard, M.2 air guider P07880-001
For more information on the removal and replacement procedure of DIMM guard, see Removing and replacing the DIMM
guard.
For more information on the removal and replacement procedure of system air bale, see Removing and replacing the M.
2 air guider.
Quick-release latch ear spare part
Customer self repair: Mandatory
Description Spare part number
Quick-release latch ears P07882-001
For more information on the removal and replacement procedures, see Removing and replacing the quick-release latch
ear.
Front bezel spare part
Customer self repair: mandatory
Description Spare part number
Front bezel 875561-001
For more information on the removal and replacement procedures, see Removing and replacing the front bezel.
Illustrated parts catalog 8

SFF drive blank spare part
Customer self repair: Mandatory
Description Spare part number
SFF drive blank 670033-001
For more information on the removal and replacement procedures of SFF drive blank, see Removing and replacing an
SFF drive blank.
Energy pack holder spare part
Customer self repair: Mandatory
Description Spare part number
Energy pack holder P07881-001
For more information on the removal and replacement procedures, see Removing and replacing the energy pack holder.
Power supply blank spare part
Customer self repair: Mandatory
Description Spare part number
Power supply blank 775423-001
For more information on the removal and replacement procedures of power supply blank, see Removing and replacing a
power supply blank.
Serial port blank spare part
Customer self repair: Mandatory
Description Spare part number
Serial port blank 878510-001
For more information on the removal and replacement procedures of serial port blank, see Removing and replacing the
serial port blank.
Miscellaneous blanks spare kit
Customer self repair: Mandatory
Illustrated parts catalog 9

Description Spare part number
Miscellaneous blanks kit
Includes:
• FlexibleLOM blank
• iLO dedicated network port blank
• Media bay blank
P07883-001
For more information on the removal and replacement procedure of the FlexibleLOM blank, see Removing and replacing
the FlexibleLOM blank.
For more information on the removal and replacement procedure of the dedicated iLO management port blank, see
Removing and replacing the iLO dedicated network port blank.
For more information on the removal and replacement procedure of the media bay blank, see Removing and replacing
the media bay blank.
System components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare
parts information, see the Hewlett Packard Enterprise PartSurfer website:
https://www.hpe.com/info/partssurfer
Item Description
1Flexible Slot power supply spare parts (hot-plug)
2Non-hot-plug power supply spare parts
3Riser board spare parts
Table Continued
Illustrated parts catalog 10

Item Description
4M.2 SSD/dedicated iLO/serial port enablement board spare part
5System board assembly spare parts
6Heatsink spare part
7First-generation Intel processor spare parts
8System battery spare part
9DIMM spare parts
10 Fan spare part
11 Power distribution board spare part
Flexible Slot power supply spare parts (hot-plug)
Customer self repair: Mandatory
Description Spare part number
HPE 800 W Flexible Slot -48VDC Hot-plug Low Halogen
Power Supply
866728-001
HPE 500 W Flexible Slot Platinum Hot-plug Low Halogen
Power Supply
866729-001
For more information on the removal and replacement procedures, see Removing and replacing a Flexible Slot power
supply.
Non-hot-plug power supply spare parts
Customer self repair: mandatory
Description Spare part number
ATX 290W Non-hot-plug Power Supply (92% eiciency) P07898-001
ATX 290W Platinum Non-hot-plug Power Supply (94%
eiciency)
P21834-001
For more information on the removal and replacement procedures, see Removing and replacing the non-hot-plug power
supply.
Riser board spare parts
Customer self repair: Mandatory
Description Spare part number
FlexibleLOM riser board P07886-001
PCIe low profile riser board P07885-001
For more information on the removal and replacement procedures of FlexibleLOM riser board, see Removing and
replacing the FlexibleLOM riser board.
Illustrated parts catalog 11

For more information on the removal and replacement procedures of PCIe low profile riser board, see Removing and
replacing the PCIe riser board.
M.2 SSD/dedicated iLO/serial port enablement board spare part
Customer self repair: Mandatory
Description Spare part number
M.2 SSD/dedicated iLO/serial port enablement board P07480-001
For more information on the removal and replacement procedures, see Removing and replacing the M.2 SSD/dedicated
iLO/serial port enablement board.
System board assembly spare parts
Customer self repair: optional
Description Spare part number
System board assembly P07884-0011
P19256-0012
1 Embedded with HPE 332i 1Gb 2-Port Network Adapter and only supports the Intel Xeon E-2100 Family/Intel Core i3-8300/Intel
Pentium Gold G5400 processor.
2 Embedded with HPE 361i 1Gb 2-Port Network Adapter and only supports the Intel Xeon E-2200 Family/Intel Core i3-9100/Intel
Pentium Gold G5420 processor.
For more information on the removal and replacement procedures, see Removing and replacing the system board.
Heatsink spare part
Customer self repair: Optional
Description Spare part number
Heatsink 687242-001
For more information on the removal and replacement procedure, see Removing the heatsink.
First-generation Intel processor spare parts
Customer self repair: optional
Description Spare part number
Intel Xeon E-2100 Family processors1—
330 GHz Intel Xeon E-2124, 4C, 71 W P07865-001
330 GHz Intel Xeon E-2136, 6C, 80 W P07861-001
330 GHz Intel Xeon E-2126G, 6C, 80 W P07863-001
350 GHz Intel Xeon E-2134, 4C, 71 W P07862-001
Table Continued
Illustrated parts catalog 12

Description Spare part number
360 GHz Intel Xeon E-2144G, 4C, 71 W P07860-001
380 GHz Intel Xeon E-2174G, 4C, 71 W P07858-001
380 GHz Intel Xeon E-2186G, 6C, 95 W P07899-001
Intel Xeon E-2200 Family processors2—
340 GHz Intel Xeon E-2224, 4C, 71 W P19426-001
340 GHz Intel Xeon E-2226G, 6C, 80 W P19112-001
340 GHz Intel Xeon E-2236, 6C, 80 W P19113-001
340 GHz Intel Xeon E-2278G, 8C, 80 W P19108-001
360 GHz Intel Xeon E-2234, 4C, 71 W P19114-001
380 GHz Intel Xeon E-2244G, 4C, 71 W P19111-001
380 GHz Intel Xeon E-2276G, 6C, 80 W P19109-001
400 GHz Intel Xeon E-2274G, 4C, 83 W P19110-001
400 GHz Intel Xeon E-2286G, 6C, 95 W P19107-001
Intel Core i3 Family processors —
360 GHz Intel core i3-9100, 4C, 65 W3P19115-001
370 GHz Intel Core i3-8300, 4C, 62 W4P07866-001
Intel Pentium Gold Family processors —
370 GHz Intel Pentium Gold G5400, 2C, 58 W4P07869-001
380 GHz Intel Pentium Gold G5420, 2C, 54 W3P19425-001
1 These processors are supported on the P07884-001 system board assembly spare.
2 These processors are supported on the P19256-001 system board assembly spare.
3 This processor is supported on the P19256-001 system board assembly spare.
4 This processor is supported on the P07884-001 system board assembly spare.
For more information on the removal and replacement procedure, see Removing the processor.
System battery spare part
Customer self repair: Mandatory
Description Spare part number
System battery 319603-001
For more information on the removal and replacement procedures, see Removing and replacing the system battery.
DIMM spare parts
Customer self repair: Mandatory
Illustrated parts catalog 13

Description Spare part number
8 GB, single-rank x8 PC4-2666V-E P06772-001
16 GB, single-rank x8 PC4-2400T-E P06773-001
For more information on the removal and replacement procedures, see Removing and replacing a DIMM.
Fan spare part
Customer self repair: Mandatory
Description Spare part number
Fan P07202-001
For more information on the removal and replacement procedures, see Removing and replacing a fan.
Power distribution board spare part
Customer self repair: Mandatory
Description Spare part number
Power distribution board P07887-001
For more information on the removal and replacement procedures, see Removing and replacing the power distribution
board.
Server options
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare
parts information, see the Hewlett Packard Enterprise PartSurfer website:
https://www.hpe.com/info/partssurfer
Illustrated parts catalog 14

Item Description
1Energy pack spare part
2HPE Trusted Platform Module 2.0 spare part
3Two-bay LFF drive backplane spare part
4Four-bay SFF drive backplane spare part
5Two-bay SFF drive backplane spare part
6Drive cable spare parts*
7System cable spare parts*
8Power cable spare part*
* Not shown
Energy pack spare part
Customer self repair: Mandatory
Description Spare part number
HPE Smart Storage Battery 12 W, 230 mm cable 878641-001
For more information on the removal and replacement procedures, see Removing and replacing the energy pack.
HPE Trusted Platform Module 2.0 spare part
Customer self repair: No
Illustrated parts catalog 15

Description Spare part number
HPE Trusted Platform Module Gen10, TAA 872159-001
Drive backplane spare parts
Customer self repair: Optional
Description Spare part number
Two-bay LFF drive backplane P07888-001
Four-bay SFF drive backplane P07889-001
Two-bay SFF drive backplane 775401-001
For more information on the removal and replacement procedure of the Two-bay LFF drive backplane, see Removing and
replacing the two-bay LFF drive backplane .
For more information on the removal and replacement procedure of the Four-bay SFF drive backplane, see Removing and
replacing the four-bay SFF drive backplane .
For more information on the removal and replacement procedure of the Two-bay SFF drive backplane, see Removing and
replacing the two-bay SFF drive backplane .
Drive cable spare parts
Customer self repair: Mandatory
Description Spare part number
Two-bay LFF drive backplane cable kit
Includes:
• Two-bay LFF drive backplane power cable
• Two-bay LFF drive backplane Mini-SAS cable
P07891-001
Two-bay SFF drive backplane cable kit
Includes:
• Two-bay SFF drive backplane power cable
• Two-bay SFF drive backplane Mini-SAS cable (for
connection to system board)
• Two-bay SFF drive backplane Mini-SAS cable (for
connection to AROC)
P07892-001
Two-bay LFF non-hot-plug SATA drive cable P07893-001
Optical drive cable P07894-001
Table Continued
Illustrated parts catalog 16

Description Spare part number
Four-bay SFF drive backplane cable kit
Includes:
• Four-bay SFF drive backplane power cable
• Four-bay SFF drive backplane Mini-SAS cable
P07897-001
Drive backplane cables
Include:
• Two-bay LFF/Four-bay SFF drive Mini-SAS cable for
slot 1
• Two-bay SFF drive Mini-SAS cable for slot 1
• Two-bay LFF non-hot-plug SATA drive cable
P08067-001
System cable spare parts
Customer self repair: Mandatory
Description Spare part number
Chassis intrusion detection switch cable 875570-001
Serial port cable to M.2 SSD/dedicated iLO/serial port
enablement board
P07896-001
Slot 1 M.2 SATA Card to system board cables
Include:
• Slot 1 M.2 SATA card to system board cable
• Slot 2 M.2 SATA card to system board cable
• Two bay LFF drive backplane Mini-SAS to Smart Array
Controller (AROC) cable
P07895-001
Power cable spare part
Customer self repair: Mandatory
Description Spare part number
Power distribution board cable kit
Includes:
• Power distribution board power cable
• Power distribution board sideband cable
P07890-001
Illustrated parts catalog 17

Customer self repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time
and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard
Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be
accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement.
There are two categories of CSR parts:
•Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace
these parts, you will be charged for the travel and labor costs of this service.
•Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,
however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the customer
warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These parts are
identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or
four-hour delivery may be oered at an additional charge where geography permits. If assistance is required, you can call
the Hewlett Packard Enterprise Support Center and a technician will help you over the telephone. Hewlett Packard
Enterprise specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to
Hewlett Packard Enterprise. In cases where it is required to return the defective part to Hewlett Packard Enterprise, you
must ship the defective part back to Hewlett Packard Enterprise within a defined period of time, normally five (5) business
days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to
return the defective part may result in Hewlett Packard Enterprise billing you for the replacement. With a customer self
repair, Hewlett Packard Enterprise will pay all shipping and part return costs and determine the courier/carrier to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider.
Parts only warranty service
Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the terms of parts
only warranty service, Hewlett Packard Enterprise will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard Enterprise to replace
these parts, you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le
client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la
période de diagnostic, Hewlett Packard Enterprise (ou ses partenaires ou mainteneurs agréés) détermine que la
réparation peut être eectuée à l'aide d'une pièce CSR, Hewlett Packard Enterprise vous l'envoie directement. Il existe
deux catégories de pièces CSR :
•Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à Hewlett Packard
Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
•Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour
permettre au client d'eectuer lui-même la réparation. Toutefois, si vous demandez à Hewlett Packard Enterprise de
remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre
produit.
Customer self repair 18

REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client d'eectuer lui-
même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige que le remplacement de la
pièce soit eectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation
géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même ou dans les 4
heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre d’assistance Hewlett Packard Enterprise pour
qu’un technicien vous aide au téléphone Dans les documents envoyés avec la pièce de rechange CSR, Hewlett Packard
Enterprise précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai
indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni.
Si vous ne retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve le droit de vous facturer les coûts de
remplacement. Dans le cas d'une pièce CSR, Hewlett Packard Enterprise supporte l'ensemble des frais d'expédition et de
retour, et détermine la société de courses ou le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur Agrée local.
Service de garantie "pièces seules"
Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules". Dans ce cas, les
pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à Hewlett Packard
Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti
Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente
(CSR, Customer Self Repair). Se in fase di diagnostica Hewlett Packard Enterprise (o un centro di servizi o di assistenza
Hewlett Packard Enterprise) identifica il guasto come riparabile mediante un ricambio CSR, Hewlett Packard Enterprise lo
spedirà direttamente al cliente per la sostituzione. Vi sono due categorie di parti CSR:
•Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne aida la riparazione ad
Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera per il servizio.
•Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti progettati per
questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard Enterprise, potrebbe dover
sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del cliente. Per
rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da un centro di assistenza
autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo
seguente. La consegna nel giorno stesso o entro quattro ore è oerta con un supplemento di costo solo in alcune zone. In
caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico Hewlett Packard
Enterprise. Nel materiale fornito con una parte di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve
restituire dei component. Qualora sia richiesta la resa ad Hewlett Packard Enterprise del componente difettoso, lo si deve
spedire ad Hewlett Packard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il
componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione fornito. La
mancata restituzione del componente può comportare la fatturazione del ricambio da parte di Hewlett Packard Enterprise.
Nel caso di riparazione da parte del cliente, Hewlett Packard Enterprise sostiene tutte le spese di spedizione e resa e
sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenza di zona.
Servizio di garanzia per i soli componenti
La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti. Nei termini di
garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà gratuitamente le parti di ricambio.
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Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del
cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le spese di spedizione e
di manodopera per il servizio.
Customer Self Repair
Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren
und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn Hewlett Packard Enterprise (oder ein
Hewlett Packard Enterprise Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert
werden kann, sendet Ihnen Hewlett Packard Enterprise dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei
Kategorien unterteilt:
•Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch
dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für
diesen Service berechnet.
•Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self
Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen
möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche
Kosten anfallen.
HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den
Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt
werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte
Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar. Wenn Sie
Hilfe benötigen, können Sie das Hewlett Packard Enterprise Support Center anrufen und sich von einem Mitarbeiter per
Telefon helfen lassen. Den Materialien von Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden,
können Sie entnehmen, ob das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es
erforderlich ist, das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines
vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der
zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das
defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen das Ersatzteil in Rechnung stellen. Im Falle von
Customer Self Repair kommt Hewlett Packard Enterprise für alle Kosten für die Lieferung und Rücksendung auf und
bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie von Ihrem
Servicepartner vor Ort.
Parts-only Warranty Service (Garantieservice ausschließlich für Teile)
Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieservice
ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt Hewlett Packard Enterprise
Ersatzteile kostenlos zur Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch dieser Teile
von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service
berechnet.
Reparaciones del propio cliente
Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede reemplazar
(Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar
sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, Hewlett Packard Enterprise (o los
proveedores o socios de servicio de Hewlett Packard Enterprise) identifica que una reparación puede llevarse a cabo
mediante el uso de un componente CSR, Hewlett Packard Enterprise le enviará dicho componente directamente para que
realice su sustitución. Los componentes CSR se clasifican en dos categorías:
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