Hibachi HY-12TWN User manual

氣霸牌熱水器使用說明書
Hibachi Water Heater Instruction Manual
型號:
Model:
HY-12TWN(頂出煙道）香港煤氣
HY-12TWN(背出煙道）香港煤氣
HY-12GWN(頂出煙道）香港液化石油氣
HY-12GWN(背出煙道）香港液化石油氣
HY-12TWN(TOP FLUE）HKTG
HY-12TWN(BACK FLUE）HKTG
HY-12GWN(TOP FLUE）HKLPG
HY-12GWN(BACK FLUE）HKLPG

Use approved gas tubing bearing EMSD approval marking (such as : 機電工程署批准EMSD APPROVAL GTXXXX) for connection to
appliance,or other appropriate methods accepted by EMSD.
使用認可印有機電工程署批准標記(例如:機電工程署批准EMSD APPROVAL GTXXXX)的氣體接駁喉管連接爐具,或使用機電工程署接納的其他
恰當方法。
條例
Should be the Gas Safety Ordinance of Hong Kong, any gas installation works including the installation of appliances and connection tubing,
must be undertaken by registered gas installers who are registered for that appropriate classes and be employed by registered gas contractors.

1
10
11 15
16
17 18
19
或
。
10
11 15
16
17 18
19
Address
May we take this opportunity to thank you for purchasing this“TRIUMPHAL”
balance instant gas water heater.
Before the usage, please read the instruction manual carefully, master
the installation and operating method correctly, and take full advantage
of the excellent performance of the water heater. Thank you for your
cooperation!
Special Warning:
The water heater should be installed in well-ventilated places, and the
assorted specified balance flue must be used (it discharges exhaust gas
out of the room and leads in fresh air from outside into the room).
Please properly connect the power and the ground wire before using it.
Do no turn on the water heater when the power is cut off or before the
power is on. If you need to use cold water, please shut off the gas
valve and cut off the power. Please keep the instruction manual in good
condition for future reference.
● Turn off the gas valve.
●Open the windows and doors.
When you find a gas leak, to avoid gas poisoning or fire, please follow
the following:
● Extinguish naked flames.
●Notify the concerned company for help immediately.
The installation must be undertaken by registered gas installers.
The registered gas installer must specify to the user how the appliance
works and how to operate it.
Properly use the water heater complying with the instruction manual
to ensure the well performance of it.
Failure & troubleshooting
此熱水器必須由註冊氣體裝置技工負責安裝。
註冊氣體裝置技工必須向使用者詳細說明使用方法。
必須遵照此說明書內所示正確使用熱水器，以確保熱水器功能良好。
當發覺氣體泄漏時，為避免氣體中毒或引發火災，請按以下處理：
立即向有關單位求助。
●Do not turn on/off the power.
切勿開/關電源
氣霸

用途
“氣霸”牌HY-12TWN和HY-12GWN型燃氣快速熱水器採用煤氣或石油氣爲燃料， 能快速
連續地供應熱水，適合於供應熱水沐浴、洗手、洗衣及其它洗滌之用途。
1. Complete combustion, high efficiency and energy saving;
2. Automatic adjustment of water temperature: advance electricity & gas ratio adjustor
to keep water temperature at the prearranged value automatically (36℃-60℃);
3. Water flow controlled automatic continuous pulse ignition and super low water
pressure ignition;
4. Sensitive control by ion induction of the flame;
5. Force out the exhaust gas by using low-noise and high-speed fan motor;
6. Special water flow stabilization device to avoid the water temperature being too
high or too low caused by irregular water flow;
7. Digital display for outlet water temperature and service time. Outlet water
temperature can be set, which makes the operation easier and more convenient.
Use
“HIBACHI” HY-12TWN and HY-12GWN instant gas water heater use town gas or liquefied
petroleum gas as the fuel. It can instantly and continuously supply hot water for
showering, hand washing, laundry and other cleaning.
1. 燃燒充分，效率高，節約能源；
2. 水溫自動調節：先進的電、氣比例調節裝置，水溫按預定值自動恒定（36℃-60℃）;
3. 採用水控自動連續脈衝點火，操作簡單方便，超低水壓啓動；
4. 採用離子感焰，控制靈敏；
5. 利用低噪音高速風機，強制將燃燒廢氣排出戶外；
6. 特設穩流裝置，避免因水流的波動而造成水溫忽冷忽熱；
7. 帶有出水溫度與使用時間的數位顯示，能設置出水溫度，使用戶的使用更簡單，
更方便。
特點
2
安全裝置
1. 防堵塞、倒風保護裝置（風壓開關）
2. 防過熱保護裝置（溫控器）
3.
4.
熄火保護裝置（火焰感應器）
氣體比例調節裝置（比例閥）
5.漏電保護裝置（漏電開關）
6.水路超壓自動泄壓保護裝置(泄壓閥）
7．防燙傷裝置（旁通管）
8.預清掃保護裝置（風機）
Safety devices
1. Anti-downdraft and anti-clogging
protection device
2. Over heating protection device
3. Flame failure protection device
4.Gas ration adjustor
5.Leakage protection switch
6.Overpressure automatic relief
protection device
7.Anti-scald device
8.Pre-cleaning protection device
3
4
5
6
7
8
3
4
5
6
7
8

式
鐘
深
外形尺寸圖（單位:mm）
Balance forced exhaust type instant gas water heater
K
Pressure relief safety device
Water flow controlled post-break
Balance forced exhaust type（Back Flue/Top Flue）
Water flow controlled automatic continuous pulse
ignition
Flame failure protection device, anti-downdraft and
anti-clogging protection devices
hose
hose
hose
Height 525mm×Width 340mm×Depth 166mm
( )
HY-12TWN HY-12GWN
HY-12TWN HY-12GWN
香港煤氣 香港液化石油氣
HKTG HKLPG
防水等級 IPX4 Waterproof grade IPX4
排煙類型 背出煙道 /頂出煙道
額定熱負荷
Rated Heat input
Flue type Back Flue/Top Flue
（背排/頂排）

1. Hot water joint
2. Pressure relief protection
device
3. Cold water joint
4. Balance flue
5. Front panel
6. Rear panel
7. Parameter label
8. Temperature displayer
9. Temperature up button
10. Temperature down button
11. Power cord
12. Gas joint
13. Grounding device
Special attentions
The installation and operation of the instant gas water heater have a great
influence on the safety, therefore, please pay special attention to the
following matters.
●Only the type of gas marked on the rating label of the water heater should be used.
●The water heater should not be used for other purpose other than hot water supply.
●Install the water heater in well-ventilated places.
●Do not use the water heater until the assorted flue is installed according to the
instruction manual.
●The water heater can not be installed too near combustibles. And there can not be any
combustibles near the exhaust vent.
●Do not install the water heater above burning apparatuses.
●The front panel can not be removed by anybody registered gas installers, so as not to
damage the sealing elements.
4
必須由註冊氣體裝置技工拆卸面殼，以免損傷密封元件
14
14. 開/關按鈕 14. ON/OFF button
14

●請勿將熱水器安裝在危險棚架下面或窗簾及易燃物旁邊。
●請按要求連接地線，勿將地線與氣管相連接。
●請勿安裝在儲藏易燃危險品場所附近。使用熱水器的室內請不要存放或使用
易燃品和易揮發性的物品。
●請勿在灰塵多的地方安裝或使用熱水器。
●熱水器的上部不允許有電力明線、電氣設備。
●熱水器與電器設備的水平距離應大於400mm。
●煙道的安裝如圖所示，煙道防風管表面帶孔部分必須伸出牆外不小於100 mm。
不要堵塞或阻礙煙道的排氣或進氣。
●電源線不得接觸排氣裝置外殼，以免高溫損壞電源線的絕緣層。
●Do not install the water heater under dangerous shelves or near
the curtain or inflammable.
●Please properly earth the water heater according to the relevant
requirements and do not connect the earth lead with the gas pipe.
●Do not install the water heater near where inflammable dangerous
goods are stored. Do not store or use inflammable and volatile
goods in the room where the water heater is used.
●Do not install or use the water heater in dusty places.
●There can not be exposed electric line or electric appliances
above the water heater.
●The horizontal distance between the water heater and electrical
appliance should be more than 400mm.
●The installation of the flue is shown as the drawing. The section
with holes on the windproof pipe of the flue should extent out of
the wall for at least 100mm. Do not block or obstruct the exhaust
or inlet of the flue.
●The power cord shouldn’t contact
the housing of the exhaust device,
so as to prevent the insulation
layer of the power cord from being
damaged due to high temperature.
●Surrounding conditions for the
water heater(as shown in the
drawing):
The distance for installation
is shown in the following
drawing.
●熱水器的周圍條件（如圖示）：
各安裝距離如下圖所示：
5
Maintenance space
More than 600mm
More than 300mm
More than 100mm
Outside of the wall

6
135
A
C
膨脹膠塞
背排安裝方法
Back flue installation method
在牆壁上熱水器頂板下方135毫米處開1個φ160-180毫米的孔，如圖A。
Drill a φ160-180mm hole 135mm under the top plate of the water
heater on the wall as drawing A.
按右圖固定挂板上的4個φ8mm孔的尺寸，在穿牆孔周圍的牆壁上鑽4個
φ8mm的小孔，然後打入膨脹膠塞。
Drill four φ8mm holes on the ambient wall of the through-wall
hole according to the dimension of the four φ8mm holes on the
fastening board as the right drawing and drive the plug into them.
把排氣煙管穿入固定挂板內，用4個M4的螺釘收緊。
Put the flue through the fastening board and fix it with four M4
screws.
把排氣煙管穿入穿牆孔內，用自攻螺釘把掛板收緊在牆壁上。
Install the exhaust pipe into the wall through the hole in
the wall, fix the support plate on the wall with tapping
screw .
熱水爐煙道末端距離A、B、C、D 4個方向300毫米的範圍內不能有障礙物。
There cannot be obstacles within the area of 300mm from direction
A，B，C & D.
Wall Outside the wall
φ
Through-wall hole
Wall Outside the wall
Self-tapping screw
Flue
Plug
Outer wall 外墙
The end of the flue 煙道末端
排氣煙管
特別提醒：
熱水器安裝必須符合香港燃氣安全條例第51章：建築物（規劃）規定相關要求。
Special reminder:
The installation of the water heater must comply with the requirements of the Buildings
(Planning) Regulations, Chapter 51 of the Hong Kong Gas Safety Ordinance.

螺絲
Screw
Through-wall hole
Flue
螺絲
Screw
用防水物料填塞牆孔與排氣管之間的空隙，防止雨水滲入室內。安裝排
氣煙管必須稍微向下傾斜，以防止雨水從排氣管滲入熱水爐。此熱水爐
只適合安裝於厚度小於300mm以下的牆壁。
Fill up the gap between the wall and the flue with waterproofing
material so that the rain cannot permeate into the room. Make
sure that the flue has a downward inclination when installed to
prevent the rain from permeating into the water heater. The water
heater can be installed only on walls with thickness of less than
300mm.
在熱水器頂碼小孔之下565毫米處鉆兩個小孔並打入膠塞，用來固定熱水
器底碼。把熱水器掛在固定掛板的兩個螺絲上，用螺絲收緊。另用螺絲
把底碼收緊在牆壁上。
注意：安裝時必須確保熱水器之排氣口已套入排氣管內。
Drill two holes on the water heater (565mm under the top panel
holes) and drive the plug into them. Hang the water heater on the
two screw stems of the fastening board and fix it with screws.
Besides, fix the back panel with screws on the wall.
Notes: make sure that the exhaust vent of the water heater is
inserted into the flue when installed.
排氣煙管
Sealant
7

頂排安裝方法
1.平衡煙管的安裝
●必須使用本熱水器所配的專用對衡煙管。
●禁止安裝其他形式或規格的煙管，不得對煙管進行自行改造
●在牆或窗適當位置鉆1個大於φ100mm的孔（距離天花板300-430mm的範
圍內），將對衡式煙管由裏向外套入，外露煙管長度不小於100mm。接著
套入裝飾蓋，以封住空隙。然後用吊箍箍緊煙管並調整煙管位置，保持
煙管水準傾斜3-5°，最後將熱水器和平衡煙管連接起來，再用夾箍箍緊。
●如要加長煙管，請選購專用的排煙對衡煙管。但最長不能超過2m（從a點到
c點）及最多只能配置2個彎頭。
●煙道與其穿過的圓孔之間的間隙不得用水泥類東西填充，否則不易維修。
注意：1.排氣口的最低高度不低於熱水器頂部高度。
2.不得將對衡煙管裝入共用煙道內。
用密封材料密封
Top flue installation method
1. The installation of the balance flue
●Must use the assorted specialized balance flue for the water heater.
●Flue of other types or specification shouldn’t be used and the flue
should not be modified by oneself.
●Drill a hole of more than ￠100mm at the suitable position on the wall
or window (within a distance of 300-430mm from the ceiling). Insert the
balance flue from inside, and the length of the flue exposed outside
should be no less than 100mm. And then fill up the gap with the
decoration cover. After that, tighten the flue with the hanging hoop
and adjust it’s position to keep it with a horizontal inclination of
3-5°. Finally, connect the water heater and the balance flue and
tighten them with hoop.
●If the flue needs to be lengthened, please buy the specialized
balance flue. But the maximum of the length must be no more than
2m (from point a to c) and can be equipped with two elbows at most.
●The gap between the flue and the hole should not be filled up with
something like cement, otherwise the repairing would be difficult.
Note: 1. The minimum height of the through-wall hole should not be
lower than that of the top of water heater.
2. The balance flue should not be inserted into the common flue.
Sealing material
不銹鋼彎頭
隔熱層
出口低於室內
8
More than 100mm

2.主體安裝
按圖示尺寸在牆壁上打3個孔,並在孔上固定膨脹螺栓。
然後挂上熱水器，再用膨脹螺釘固定好。
3.冷水管的連接
熱水器冷水接頭規格是G1/2管螺紋。進水管最好用金屬
軟管連接，也可用水管連接閥門（供水主閥）。進水管
前須裝上控制閥門（供水主閥），注意避免冷水接頭中
的過濾網堵塞。
4.熱水管的連接
熱水器出水接頭規格是G1/2管螺紋。供熱水管的長度應
儘量短，儘量減少拐彎，因爲供熱水管長和拐彎多會影響
該熱水器的啓動水壓，樓層高的和水壓偏低的用戶會更明
顯。熱水管可用金屬軟管連接（長度儘量短些），也可用
水管直接連接，如圖所示。如用水管供熱水時，宜用脫氧
銅管或不銹鋼。如需要遠距離供熱水時，最好在熱水管上
裝控制閥門。
2.The installation of the main body
Drill three holes on the wall accordingly to the
dimension as the drawing shows and fix the plugs on
them.And then hang the water heater and fix it with
screws.
The central line of
the water heater
3. Connection of cold water pipe
The cold water joint of the water heater uses G1/2
pipe thread. It’s better to connect the inlet tube
by using metal hose or to connect the valve by
using water tube (main water-supply valve). A
control valve (main water-supply valve) shall be
installed upstream of the inlet tube. Please pay
attention to avoiding clogging of the filter in
the cold water joint.
4. Connection of hot water pipe
The hot water joint of the water heater uses G1/2 pipe thread.
The hot water pipe shall be as short as possible, and shall keep
the number of bends at the minimum, because long hot water pipe
and lots of bends will affect the startup water pressure of the
water heater. This is especially obvious for users living at high
floors or having low water pressure. Hot water pipe can use metal
hose (as short as possible) for connection or water tube for direct
connection as shown in the drawing. It’s better to use deoxidized
copper pipe or stainless steel pipe for hot water supply. If hot water
supply is needed for a long distance, it’s better to install a
control valve on the hot water pipe.
Metal hose
Hot water outlet
Metal hose
Cold water inlet
Water tube
Cold water inlet
金屬軟管 冷水閥
熱水出口
水管
金屬軟管 冷水進口
冷水閥 熱水出口 冷水進口
冷水閥
Cold water valve
Cold water valve
Hot water outer
Cold water valve
9

5. Installation of the gas pipe
●If pipeline gas is used, please use copper joint for connection and
install a gas valve whose inner diameter should be larger than ￠9.5mm.
●After the gas inlet joint is connected, open the gas valve and check
whether there is gas leakage at the joint with suds.
Indication drawing for pipeline is as below
Metal hose or rigid pipe
Rigid inlet pipe
10
剛性進氣管
熱水器進氣接頭為G 1/2管螺紋。安裝時在剛性燃氣管接頭內放入密封圈，
並與熱水器進氣接頭鎖緊。注意：安裝完成後需要用肥皂水檢驗是否漏氣。
inlet pipe
接頭
金屬軟管
或剛性管
熱水出口
剛性進氣管 燃氣入口
燃氣閥
冷水閥 冷水進口
The water heater inlet is G 1/2 pipe thread. Installed in the rigid gas pipe joints into the
ring, and with the water heater inlet connector lock. Note: After installation, use soapy
water to check for leaks.
rubber seal ring
pipe connector
water heater
connector
gas valve

調節旋鈕在進水管接頭處
注意：
冷
■Operating method & attentions
Preparation for ignition
●The water heater uses 220V AC power supply. Please turn on the power,
now the power light is on (red).
●Open the water inlet valve before the ignition.
●Open the gas valve main switch.
●Press the On/Off button on the control panel.
Ignition & water supply
●
Ignition: open the water outlet valve and the exhaust device will
start to work automatically. When there are sounds of ignition, hot
water comes out. If the ignition fails, shut off the hot water valve
immediately and restart it 10-20 seconds later.
Attention: If the water heater is used
for the first time or has been out of
use for a long time, please repeat the
operation mentioned above until all
the air in the gas pipe is exhausted
to ignite the machine.
1.Adjustment of outlet temperature:
●The prearranged temperature range of
water outlet is 36℃-60℃.The default temperature is 42℃. The
prearranged temperature goes up 1℃ by each press on the Up button
and it drops 1℃ by each press on the Down button.
Attention: when the inlet temperature is too low in winter and fails
to reach the prearranged temperature, please adjust the water inflow.
The regulating knob is on the inlet tube joint.
●The prearranged outlet temperature has memory function, but this
function will fail when the power is off.
●The voice alarming function: under normal condition, each time you
press the button on the control panel, there will be a sound lasting
for 0.5 seconds. When the water heater breaks down, press the On/Off
button, there will be no alarming sound and the screen turns off at
the same time, but the power light will remain on (red). The alarming
sound and malfunction code can also be cleared away by cutting off the
water supply.
注意：
Up button
Down button
Hot water valve
Cold water valve
Gas valve
升溫調節鍵
降溫調節鍵
燃氣閥
冷水閥
熱水閥
另外，
11
60
（顯示屏左下角LOGO亮紅色)。
顯示屏
開/關鍵
ON/OFF button
Display screen

拆保
Water discharge (Anti-freezing protection)
As the outdoor temperature is below zero and freezing may occur, the
remained water should be discharged out of the heater after using it.
Discharge the water as follow:
1. Turn off the gas valve①
2.
3. Turn on the hot water supply valve②
4. Remove the drain valve③ and discharge water. Please make sure the
water inside the water heater is completely discharged. Install the
drain valve③ before the reuse.
●Special attentions: do not pour the hot water on the body when reuse
it after temporary stop of use. Because the water temperature will be
quite high after that. So please keep the water outflowing for a few
seconds before the use to avoid being scalded.The water heater can be
activated by low voltage,with automatic thermostat function, and can
be used at any time when the inlet pressure satisfies the minimum
starting pressure.
12
本熱水器具有低壓啟動、自動恒溫功能，在進水壓力能滿足最低啟動壓力的任何時段都可以使用。
Turn off the cold water valve④
（長時間不使用的情況下） 2.Flameout and out of use(for a long time without being operated )
●Turn off the hot water valve②. The water heater stops and the exhaust
fan will stop automatically.
●Turn off the cold water valve④
●Cut off the power⑤
●Turn off the gas valve①
2.

13
●本熱水器設有自動熄火安全保護裝置，當使用過程中安全保護裝置動作時，電磁
閥就會自動切斷氣路從而使得熱水器停止工作。重新啓動後熱水器可繼續工作。
●The water heater is with automatic flameout safety protection device.
When the safety protection device acts during the usage, the solenoid
valve will automatically cut off the gas supply and stop the water
heater. The water heater will resume working after it is restarted.
Operating attention
1. Prevention for leakage
●Be sure to close the gas valve after the usage.
2. Prevention for fire
●Do not put flammable and volatile matters around the water heater.
●Do not go out or go to sleep when the water heater is turned on.
3. Prevention for scald.
If the water heater is used discontinuously, please pay attention to
the temperature of the primary effluent hot water so as to prevent
from getting scalded.
●The body of the water heater can be very hot when it is in use or
after being used, so please don’t touch any part of the heater except
for the buttons.

14
開關
●在使用過程中遇到中途停電或沒有接通電源，請先關閉出水閥門，待來電或接通
電源後再打開熱水閥門。
●多點同時供應熱水時
4. Prevention for the accident
●When smell the odor of gas, please shut off the gas valve immediately,
open the windows, and let the gas be discharged out of the room. At this
time, do not turn on the power, neither the water inlet nor outlet valves.
Find out the cause after that and contact the service center or gas
installation company for solution.
●If the power is cut off during the usage or the power is not turned on,
please turn off the water outlet valve first and turn on the hot water
valve after the power supply is resumed or the power is on.
●If cold water is needed at the water outlet valve, please turn off the
main gas valve, cut off the power supply and then turn on the hot water
valve.
●Do not open the case and remove the parts, so as not to damage the seal.
Need to be dismantled or replaced parts must be carried out by the
registered gas installation technician.
5. Handling method for abnormal combustion and other urgent situations.
●Please don’t panic but shut off the gas valve right away when abnormal
combustion or other urgent situations occur.
●If you smell abnormal odor during the operation, you should stop using
the water heater immediately and contact the registered gas installer for
maintenance.
6. The following phenomena are normal and should not be treated as
malfunctions.
●The minimum water pressure.
The water pressure opens the gas valve of the water heater, as the water
pressure is below the minimum action pressure, the main combustor can not
be ignited. And it is the normal phenomenon.
●Supply hot water for more than one place.
Please try not to use the water heater to supply hot water for more than
one place. Otherwise, as those taps are all opened, the amount of hot
water supply for each tap will be decreased, or there will even be no hot
water.
及時與維修部或煤氣安裝公司聯繫，查明原因，維修
好之後才能使用。
不得隨便打開面殼和拆卸零部件，以免損傷密封件。需要拆殼或更換零部件時必
須由註冊氣體裝置技工執行。
及時聯繫氣體裝置技工處理。

15
讓熱
水
石油
●Turbidity in hot water
If there is white turbidity in the hot water and the water becomes
transparent after a while. It is because small bubbles are generated
under the circumstance that the pressure of the air in the water is
increased after it is heated but the pressure is decreased sharply
when the water is let out.
7. Not suitable for drinking
Since there is accumulated water inside the water heater, the hot
water supplied by the water heater should not be used as drinking
water but sanitary water.
8. When using hard water
The heated water in the water heater can form the scale if hard
water is used. The formed scale can increase the resistance for
flowing water, decrease the performance of the heater and reduce
the thermal efficiency. To reduce the formation of scale, please
handle it according to the following method in the ordinary usage:
turn off the gas valve, let all the hot water out of water heater,
and when the water coming out from the hot water tap is cold, turn
off the cold water tap.
9. Prevention for water leakage
Be sure to close the cold water valve after using the water heater.
10. To ensure the safety of usage, must use the original power cord,
well connect with the ground before using the water heater and use
220V/50Hz AC power supply.
11. For customers using town gas and liquefied petroleum gas please
note that if the pressure of gas supply is not stable, backfire may
occur and thus the normal operation of the water heater can be affected.
Under this circumstance, please temporarily stop using the water heater
and notify the relevant department for settlement before using it again.

16
■Daily maintenance instructions
●Check the gas supply pipe (hose) regularly to see if it is in good
condition, or if there is aging or crack on the hose. Replace the hose
regularly. Please frequently use soap water to check the joints of hose
to see if there is bubble, so as to find out if there is gas leakage on
the joints.
●Please regularly check if there is water leakage so as to make timely
treatment.
●Please regularly clean the surface of water heater body to remove
dirt or dust with wet cloth, and then dry it with dry cloth. For the
dirt that is not easy to remove, please use neutral detergent to wipe
it off.
●All parts of the exhaust pipe should be kept unblocked, it is strictly
prohibited to plug the smoke pipe.
●When cleaning, turn off the power.
■日常保養須知
●經常檢查供氣管道（軟管）是否完好，有無老化，裂紋。注意定期更換軟管，請
經常用肥皂水在軟管接駁處檢查有無氣泡出現，判斷是否不漏氣。
●經常注意有無漏水現象以便及時處理。
●經常用濕布把外表面的髒物，污垢等擦淨，然後用乾布抹乾，不易清除的污物可
用中性洗滌劑擦除。
●排煙管各部位應保持暢通，嚴禁堵塞煙管。
●清潔時，請切斷電源。
注意：需要拆殼或更換管路時必須由註冊氣體裝置技工執行。
Note: Dismantle or replace the piping must be carried out by the registered gas
installation technician.

17
Failure & troubleshooting
Cause of malfunction
Temperature probe
is cut off or short
circuit.
Inform the service department to (1) check
if the connection of the temperature
probe is well.(2) replace the temperature
probe.
(1) Check if the gas, water and power are
well connected and restart the machine again.
(2) Inform the service department to check
the controller.
Unexpected flame
failure
(1) Check the gas pressure or replace the
gas cylinder(by RGI).
(2) Inform the service department to check
the controller.
Overheating of the
water outflow
Inform the service department to check
（1）if the connection of the temperature
controller is well.
(2)if the controller is under good condition.
The wind pressure
switch is cut off
or short circuit.
(1) Check if the exhaust pipe is blocked.
(2) Inform the service department to check
the condition of fan and wind pressure
switch.
Malfunction of
solenoid valve or
temperature relay
Inform the service department to check if
the solenoid or the temperature relay is
under good condition.
Flame can’t be
extinguished even
after the water
heater is off.
Inform the service department to check if
the solenoid valve, the controller or the
flame sensor is under good condition.
、
(由註冊氣體裝置技工檢查或更換)
E7
E7

18
Symptom
Cause
Power connector plug is no
connected well to the electric
t
socket or has been pulled out.
Gas valve not opened
Gas valve half opened
There is air inside the gas pipe
Gas pressure is not
right
Water flow is not
right
Too
Too high
Too small
Too large
Too low
Improper operation
temperatur
for water
temperature adjusting
Air supply and air exhaust pipe is
blocked
Wind pressure is too high
Safety de
Malfunctio heater
Water inlet is blocked
Power cu
Heat exchanger blokced
Combustor blocked
vice starts to work
n of the
Power cut
Open the gas valve
Fully opeFully open the gas valve
Replace the regulator (by RGI)
or contact the gas company
Adjust the water inlet valve or
contact the water supply
company
There is impulsive sound but ignition fails
Flame can’t be extinguished even after
the water inlet valve is turned off
Water is not hot enough even when it
is adjusted at high temperature
Ignition Failure
Yellow flame with smoke
Flame failure during use
Abnormal sound during burning
Water is still too hot when it is adjusted
at low temperature
Remedy
Clean it or ask for repair
Clean it before use it
Wait till the power is supplied.
Contact the registered installer
Contact the registered installer
Contact the registered installer
Contact the registered
installer
Wait till the wind pressure
is suitable to use.
Refer to “Temperature
adjusting ”instruction
電源插頭鬆脫或被撥出
(由註冊氣
體裝置技工更換)
注：以上故障及處理方法用於註冊技工維修，提醒用戶故障原因及處理方法。
聯繫註冊技工維修
聯繫註冊技工維修
聯繫註冊技工維修
聯繫註冊技工維修
進水口堵塞
有
脉
衝
聲
音
但
不
著
火
Please insert the plug
completely into the socket
Repeated several times to
start the ignition,till the
air exhausted