HIK VISION DS-2CD2443G0-IW Series User manual

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Network Cube Camera
Quick Start Guide
( DS-2CD2443G0-IWseries )

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Quick Start Guide
COPYRIGHT © 2017 Hangzhou Hikvision Digital Technology Co., Ltd.
ALL RIGHTS RESERVED.
Any and all information, including, among others, wordings, pictures,
graphs are the properties of Hangzhou Hikvision Digital Technology
Co., Ltd. or its subsidiaries (hereinafter referred to be “Hikvision”).
This user manual (hereinafter referred to be “the Manual”) cannot
be reproduced, changed, translated, or distributed, partially or
wholly, by any means, without the prior written permission of
Hikvision. Unless otherwise stipulated, Hikvision does not make any
warranties, guarantees or representations, express or implied,
regarding to the Manual.
About this Manual
This Manual is applicable to 24xx Network Camera.
The Manual includes instructions for using and managing the
product. Pictures, charts, images and all other information
hereinafter are for description and explanation only. The
information contained in the Manual is subject to change, without
notice, due to firmware updates or other reasons. Please find the
latest version in the company website
(http://overseas.hikvision.com/en/).
Please use this user manual under the guidance of professionals.
Trademarks Acknowledgement
and other Hikvision’s trademarks and logos are the
properties of Hikvision in various jurisdictions. Other trademarks and
logos mentioned below are the properties of their respective
owners.

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Legal Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE
PRODUCT DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND
FIRMWARE, IS PROVIDED “AS IS”, WITH ALL FAULTS AND ERRORS,
AND HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION, MERCHANTABILITY,
SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND
NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL
HIKVISION, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE
LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR
INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF
DATA OR DOCUMENTATION, IN CONNECTION WITH THE USE OF
THIS PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF
PRODUCT SHALL BE WHOLLY AT YOUR OWN RISKS. HIKVISION SHALL
NOT TAKE ANY RESPONSIBILITES FOR ABNORMAL OPERATION,
PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER
ATTACK, HACKER ATTACK, VIRUS INSPECTION, OR OTHER INTERNET
SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY
TECHNICAL SUPPORT IF REQUIRED.
SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL
RELEVANT LAWS IN YOUR JURISDICTION BEFORE USING THIS
PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS THE
APPLICABLE LAW. HIKVISION SHALL NOT BE LIABLE IN THE EVENT
THAT THIS PRODUCT IS USED WITH ILLEGITIMATE PURPOSES.

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IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE
APPLICABLE LAW, THE LATER PREVAILS.
Regulatory Information
FCC Information
Please take attention that changes or modification not expressly
approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
FCC compliance: This equipment has been tested and found to
comply with the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
This equipment should be installed and operated with a minimum
distance 20cm between the radiator and your body.

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FCC Conditions
This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including
interference that may cause undesired operation.
EU Conformity Statement
This product and - if applicable - the supplied
accessories too are marked with "CE" and comply
therefore with the applicable harmonized European
standards listed under the EMC Directive 2014/30/EU, the RoHS
Directive 2011/65/EU, RE Directive 2014/53/EU.
2012/19/EU (WEEE directive): Products marked
with this symbol cannot be disposed of as unsorted
municipal waste in the European Union. For proper
recycling, return this product to your local supplier
upon the purchase of equivalent new equipment, or dispose of it at
designated collection points. For more information see:
www.recyclethis.info
2006/66/EC (battery directive): This product
contains a battery that cannot be disposed of as
unsorted municipal waste in the European Union.
See the product documentation for specific battery
information. The battery is marked with this symbol,
which may include lettering to indicate cadmium (Cd), lead (Pb), or
mercury (Hg). For proper recycling, return the battery to your

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supplier or to a designated collection point. For more information
see:www.recyclethis.info
Industry Canada ICES-003 Compliance
This device meets the CAN ICES-3 (B)/NMB-3(B) standards
requirements.
This device complies with Industry Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference
that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada
applicables aux appareils radioexempts de licence. L'exploitation est
autorisée aux deux conditions suivantes :
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible d'en
compromettre le fonctionnement.
Under Industry Canada regulations, this radio transmitter may only
operate using an antenna of a type and maximum (or lesser) gain
approved for the transmitter by Industry Canada. To reduce potential
radio interference to other users, the antenna type and its gain
should be so chosen that the equivalent isotropically radiated power
(e.i.r.p.) is not more than that necessary for successful
communication.
Conformément à la réglementation d'Industrie Canada, le présent
émetteur radio peut fonctionner avec une antenne d'un type et d'un

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gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie
Canada. Dans le but de réduire les risques de brouillage
radioélectrique à l'intention des autres utilisateurs, il faut choisir le
type d'antenne et son gain de sorte que la puissance isotrope
rayonnée équivalente (p.i.r.e.) ne dépasse pas l'intensité nécessaire à
l'établissement d'une communication satisfaisante.
This equipment should be installed and operated with a minimum
distance 20cm between the radiator and your body.
Cet équipement doit être installé et utilisé à une distance minimale
de 20 cm entre le radiateur et votre corps.
Safety Instruction
These instructions are intended to ensure that user can use the
product correctly to avoid danger or property loss.
The precaution measure is divided into “Warnings” and “Cautions”
Warnings: Serious injury or death may occur if any of the warnings
are neglected.
Cautions: Injury or equipment damage may occur if any of the
cautions are neglected.
Warnings Follow these
safeguards to prevent serious
injury or death.
Cautions Follow these
precautions to prevent potential
injury or material damage.

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Warnings
●Proper configuration of all passwords and other security
settings is the responsibility of the installer and/or end-user.
●In the use of the product, you must be in strict compliance with
the electrical safety regulations of the nation and region. Please
refer to technical specifications for detailed information.
●Input voltage should meet both the SELV (Safety Extra Low
Voltage) and the Limited Power Source with 12 VDC according
to the IEC60950-1 standard. Please refer to technical
specifications for detailed information.
●Do not connect several devices to one power adapter as
adapter overload may cause over-heating or a fire hazard.
●Please make sure that the plug is firmly connected to the power
socket. When the product is mounted on wall or ceiling, the
device shall be firmly fixed.
●If smoke, odor or noise rise from the device, turn off the power
at once and unplug the power cable, and then please contact
the service center.
Cautions
●Make sure the power supply voltage is correct before using the
camera.
●Do not drop the camera or subject it to physical shock.

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●Do not touch sensor modules with fingers. If cleaning is
necessary, use clean cloth with a bit of ethanol and wipe it
gently. If the camera will not be used for an extended period,
please replace the lens cap to protect the sensor from dirt.
●Do not aim the camera at the sun or extra bright places.
Blooming or smearing may occur otherwise (which is not a
malfunction), and affect the endurance of sensor at the same
time.
●The sensor may be burned out by a laser beam, so when any
laser equipment is in using, make sure that the surface of
sensor will not be exposed to the laser beam.
●Do not place the camera in extremely hot, cold (the operating
temperature shall be -10°C to +40°C (14°F to 104°F)), dusty or
damp locations, and do not expose it to high electromagnetic
radiation.
●To avoid heat accumulation, good ventilation is required for
operating environment.
●Keep the camera away from liquid while in use.
●While in delivery, the camera shall be packed in its original
packing, or packing of the same texture.
●Regular part replacement: a few parts (e.g. electrolytic
capacitor) of the equipment shall be replaced regularly
according to their average enduring time. The average time
varies because of differences between operating environment
and using history, so regular checking is recommended for all
the users. Please contact with your dealer for more details.

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●Improper use or replacement of the battery may result in
hazard of explosion. Replace with the same or equivalent type
only. Dispose of used batteries according to the instructions
provided by the battery manufacturer.
●If the product does not work properly, please contact your
dealer or the nearest service center. Never attempt to
disassemble the camera yourself. (We shall not assume any
responsibility for problems caused by unauthorized repair or
maintenance.) 0505031071023

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Table of Contents
1 Appearance Description ............................................................... 11
1.1 Type I, II......................................................................... 11
1.2 Type III .......................................................................... 14
2 Notice ........................................................................................... 18
3 Installation.................................................................................... 20
3.1 Memory Card Installation.............................................. 20
3.1.1 Type I, II.............................................................. 21
3.1.2 Type III................................................................ 21
3.2 Type I, II Camera Mounting ........................................... 22
3.2.1 Stand Mounting.................................................. 22
3.2.2 Ceiling Mounting ................................................ 23
3.3 Type III Camera Mounting ............................................. 26
4 Setting the Network Camera over the LAN .................................. 29
Wiring ........................................................................... 294.1
Activating the Camera................................................... 304.2
Activation via Web Browser................................ 304.2.1
Activation via SADP Software ............................. 314.2.2
Modifying the IP Address .............................................. 334.3
5 Accessing via Web Browser .......................................................... 36
6 Operating via Hik-Connect App .................................................... 38
6.1 Enable Hik-Connect Service on Camera......................... 38
Enable Hik-Connect Service via SADP Software .. 386.1.1
Enable Hik-Connect Service via Web Browser .... 396.1.2
6.2 Hik-Connect Setup ........................................................ 41
6.3 Adding Camera to Hik-Connect ..................................... 41
6.4 Initializing the Memory Card ......................................... 43

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1Appearance Description
There are three types of appearances for 24 series camera. Please
refer to the figure below. And one appearance will be taken as an
example in the chapter below.
1.1 Type I, II
Type I AppearanceFigure 1-1
Type II AppearanceFigure 1-2

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2
1
3
4
6
5
7
8
14
15
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10
12
13
11
OverviewFigure 1-3

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DescriptionTable 1-1
No.
Description
1
Lens
2
Microphone
3
IR LED
4
Indicator
Alarm: Solid red when the camera is
armed; Solid blue when the camera is
unarmed
Status: Solid blue when the camera is
added to the Hik-Connect
Link: Flashing amber when network is
connected; Unlit when network is
disconnected
5
PIR(Passive Infrared) sensor
6
Light Sensing
7
Memory Card Slot
8
3-axis Bracket
9
10M/100M self-adaptive Ethernet interface & PoE
10
WPS (Wi-Fi Protected Setup)/Reset Button
11
I: Alarm Input Interface
12
G: Grounding

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No.
Description
13
O: Alarm Output Interface
14
Power supply interface (12 VDC)
15
Speaker
1.2 Type III
Type III AppearanceFigure 1-4

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1
2
3
45
6
7
8
9
10
Type III OverviewFigure 1-5
DescriptionTable 1-2
No.
Description
1
Memory Card Slot
2
RESET/WPS

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No.
Description
3
1 RJ45 10M/100M self-adaptive Ethernet port & PoE
4
Power Interface (12 VDC)
5
Speaker
6
Microphone
7
Lens
8
Indicator
●Solid red: the camera is starting
●Solid blue: the camera is connected
to the network successfully and
works properly
●Flashing red: the network is
abnormal
●Flashing blue: the camera starts
successfully and is communicating
9
PIR(Passive Infrared) sensor
10
IR LED
Note:
Press RESET about 10s when the camera is power on or
rebooting to restore the default settings, including the user
name, password, IP address, port No., etc.
A wireless router with the WPS function is required to enable
the WPS function of the camera. Refer the steps below.

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Steps:
Press the WPS button on the router.1.
Press the WPS button (about 2s) on the camera within 120s2.
you enable the WPS of the router to join in the wireless
network.
Note:
The WPS button works as a reset button only when you
press it when the camera is powering on.
Press the WPS button on the camera, and then press the
WPS button on the router will work as well, and the expire
time of WPS connection on the camera is 120s.
The link indicator blinks if the wireless connection
succeeded.

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2Notice
Do not install the camera
in the extreme whether
condition.
Do not touch the lens with
your finger.
Do not install the camera
towards the strong light or
in the unstable lightening
condition.
Do not subject the camera
to vibration, shock or
heavy pressure.

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High humidity may
damage the camera
hardware; put it in dry and
well-ventilated place.
Under no circumstances
should you submerge the
camera in any type of
liquid.
Electromagnetic radiation may affect the video data
transmission and the image quality. Do not install the camera
near electromagnetic radiation source.