Hiland BURN-2400-BRZ User manual

BURN-2400-BRZ
BURN-2400-BLK
BURN-2650-SS
OUTDOOR COMMERCIAL
PATIO HEATER
1WH17/01
Questions, problems, missing parts? For small parts please call 1-888-775-1330
for assistance , 8 a.m. - 4 p.m., MST, Monday - Friday.. For damaged product, you
may have to return to the retailer.
ATTACH YOUR RECEIPT HERE
Serial Number Purchase Date
ANS Z83.26:2020 Ed.3 • CSA 2.37:2020 Ed.3 Gas-Fired Outdoor Infrared Patio Heaters
Precaution!
The Powder Coating paint process has become the
most common widely used application in the outdoor
furniture category. Unfortunately powder coating is
extremely sensitive to Humidity and Moisture. A
simple process to protect your furniture, especially
flat surfaces is to apply a simple coat of good quality
car wax prior to using. If this process is done every
few months it will protect your furniture for years
to come.
DANGER
If you smell gas:
1. Shut off gas to the appliance.
2. Extinguish any open flame.
3. If odor continues, keep away from the appliance
and immediately call your gas supplier or fire
department.
DANGER CARBON MONOXIDE HAZARD
This appliance can produce
carbon monoxide which has
no odor. Using it in an enclosed
space can kill you. Never use this
appliance in an enclosed space
such as a camper, tent, car or
home.
WARNING
Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any other
appliance. An LP-cylinder not connected for use shall
not be stored in the vicinity of this or any other
appliance.
WARNING
Improper installation, adjustment, alteration, service
or maintenance can cause property damage, injury or
death. Read the installation, operation and
maintenance instructions thoroughly before installing
or servicing this equipment.
WARNING: For Outdoor Use Only

PACKAGE CONTENTS
2
NOITPIRCSEDTRAP QUANTITY
A Reflector Panel 1
B 1
1
C
Burner Head Assembly
D
Support Brackets
E
Regulator
F
G
H
Base with Weighted Plate
3
1
1
1
Gas Hose
Cylinder Housing
F
E
A
B
D
H
I
C
Post
I
Wheel Kit
2
1
G

BB EE
AA GG
8
DD
16
6
FF
CC
16
15
II JJ
HH
M6×12mm

SAFETY INFORMATION
4
DANGER
• CARBON MONOXIDE HAZARD
• This heater is a combustion appliance. All
combustion appliances produce carbon
monoxide (CO) during the combustion
process. This product is designed to
produce extremely minute, non-hazardous
amounts of CO if used and maintained in
accordance with all warnings and
instructions. Do not block air flow into or
out of the heater.
• Carbon Monoxide (CO) poisoning
produces flu-like symptoms, watery eyes,
headaches, dizziness, fatigue and possibly
death. You can't see it and you can't smell
it. It's an invisible killer. If these symptoms
are present during operation of this product
get fresh air immediately!
• For outdoor use only.
• Never use inside house, or other
unventilated or enclosed areas.
• This heater consumes air (oxygen). Do not
use in unventilated or enclosed areas to
avoid endangering your life.
DANGER
• EXPLOSION - FIRE HAZARD
• Keep solid combustibles, such as building
materials, paper or cardboard, a safe distance
away from the heater as recommended by the
instructions.
• Provide adequate clearances around air
openings into the combustion chamber.
• Never use the heater in spaces that do or
may contain volatile or airborne combustibles,
or products such as gasoline, solvents, paint
thinner, dust particles or unknown chemicals.
• During operation, this product can be a
source of ignition. Keep heater area clear and
free from combustible materials, gasoline,
paint thinner, cleaning solvents and other
flammable vapors and liquids. Do not use
heater in areas with high dust content.
Minimum heater clearances from combustible
materials: three (3) feet from the sides and two
(2) feet from the top.
DANGER
• EXPLOSION - FIRE HAZARD
• Never store propane near high heat, open flames, pilot lights, direct sunlight, other
ignition sources or where temperatures exceed 120˚F.
• Propane vapors are heavier than air and can accumulate in low places. If you
smell gas, leave the area immediately.
• Never install or remove propane cylinder while heater is lighted, near flame,
pilot lights, other ignition sources or while heater is hot to touch.
• This heater is red hot during use and can ignite flammables too close to the burner.
Keep flammables at least 3 feet from sides and 2 feet from top. Keep gasoline and
other flammable liquids and vapors well away from heater.
• Store the propane cylinder outdoors in a well ventilated space out of reach of
children. Never store the propane cylinder in an enclosed area (house, garage, etc.).
If heater is to be stored indoors, disconnect the propane cylinder for outdoor storage.

SAFETY INFORMATION
5
WARNING
We cannot foresee every use that may be
made of our heaters.
Check with your local fire safety authority if you
have questions about heater use.
Other standards govern the use of fuel gases
and heat producing products for specific uses.
Your local authorities can advise you about
these.
If no local codes exist, follow National Fuel Gas
Code, ANS Z223.1. In Canada, installation
must conform to local codes. If no local codes
exist, follow the current National standards of
CANADA CAN/CGA-B 149.2.
WARNING
Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any
other appliance.An LP-cylinder not connected
for use shall not be stored in the vicinity of this
or any other appliance.
WARNING
Improper installation, adjustment, alteration,
service or maintenance can cause property
damage, injury or death. Read the installation,
operation and maintenance instructions
thoroughly before installing or servicing this
equipment.
WARNING
California Proposition 65
Combustion by-products produced when using
this product contain chemicals known to the
state of California to cause cancer,
birth defects, and other reproductive harm.
WARNING
BURN HAZARD
• Never leave heater unattended when hot
or in use.
• Keep out of reach of children.
WARNING
Certain materials or items, when stored under
the heater, will be subjected to radiant heat
and could be seriously damaged.

6
PREPARATION
Before beginning assembly of product, make sure all parts are present. Compare parts with
package contents list and hardware contents above. If any part is missing or damaged, do not
attempt to assemble the product. Contact customer service for replacement parts.
Tools Required for Assembly (not included): Phillips Screwdriver and Leak Detection Solution.
Estimated Assembly Time: 60 minutes
WARNING
• This product is fueled by propane gas. Propane
gas is invisible, odorless, and flammable. An
odorant is normally added to help detect leaks
and can be described as a “rotten egg” smell.
The odorant can fade over time so leaking gas is
not always detectable by smell alone.
• Propane gas is heavier than air and leaking
propane will sink to the lowest level possible.
It can ignite by ignition sources including matches,
lighters, sparks or open flames of any kind many
feet away from the original leak.
Use only propane gas set up for vapor withdrawal.
• Store or use propane gas in compliance with local
ordinances and codes or with ANS/NFPA 58.
Turn off propane when not in use.
SAFETY INFORMATION
CAUTION
SERVICE SAFETY
• Keep all connections and fittings clean. Make
sure propane cylinder valve outlet is clean.
• During set up, check all connections and
fittings for leaks using soapy water.
Never use a flame.
• Use as a heating appliance only. Never alter
in any way or use with any device.
WARNING
• Alert children and adults to the hazards of
high surface temperatures. Stay away from
these surfaces to avoid burning skin or
igniting clothing.
• Carefully supervise young children when in
the vicinity of the heater.
• Do not hang clothing or any other flammable
materials from the heater, or place on or near
the heater.
• Replace any guard or protective device
removed for servicing the appliance prior to
placing back in service.
• Installation and repair should be done by a
qualified service person. The heater should be
inspected before use and annually by a
qualified service person.
More frequent cleaning may be required as
necessary.
It is imperative that the control compartment,
burners,and circulating air passageway of the
appliance be kept clean.

BB
Assemble wheel s to the base with 8pcs
bolt ( ) and 8pcs M6 Nut (BB)
Assemble the wheels s
bolt ( and M8 Nut ( ) (see step
2). Assemble the other wheel in the same way.
assembly completed as shown in figure 1
x 16
M6 x 15 mm Bolt
M6 Nut
x 16
II
JJ
BB
II
x 2
M8 x 45 mm Bolt
M8 Nut
x 2
A)
B)
Assembled Base with wheels
4
Slide cylinder housing(C) on post(D)
+3Φ8 washers
15
CC
C

coupler of the burner head assembly(B)
sit the burner head assembly(B) on the post.
Note: The control knob on head assembly (B) should be
above the decal on post (E).
Place 3 washers(EE) on top of the burner reflector
brackets.
Line up the 1piece reflector panel(A) with the 3 burner
reflector brackets and tighten using the 3 winged
bolts(FF)
B
B
B
7FF

WARNING: Use a standard 20 lb. propane cylinder only.
Use this heater only with a propane vapor withdrawal
supply system. See chapter 5 of the standard for storage
and handling of liquefied petroleum gas,
ANS/NFPA 58. Your local library or fire department should
have this book.
A minimum supply pressure of 0.4 P.S.I. is required for
the purpose of input adjustment for propane gas. Storage
of an appliance indoors is permissible only if the cylinder
is disconnected and removed from the appliance. A
cylinder must be stored outdoors in a well-ventilated area
out of the reach of children. A disconnected cylinder must
have dust caps tightly installed and must not be stored in
a building, garage or any other enclosed area. The
minimum permissible gas supply pressure of 10 W.C. is
required for purpose of input adjustment. A minimum of
17,000 BTUs per hour is the required input rating for a
heater with a rating less than full.
The pressure regulator and hose assembly supplied with
the appliance must be used.
The installation must conform with local codes, or in the
absence of local codes,with national fuel gas code, ANS
Z223.1/NFPA54, natural gas and propane Installation
Code, CSA B149.1, or propane storage and handling
code, B149.2.
9
ASSEMBLY INSTRUCTIONS
8
STEP 8
Slide cylinder housing upwards.
Screw gas hose (F) and regulator (G) onto propane
cylinder (not included). Do not cross-thread.
Turn on the propane cylinder tank.
Place the propane cylinder onto the base(H) and slide
the cylinder housing (C) down.
F
J
G
8

ASSEMBLY INSTRUCTIONS

11
OPERATION INSTRUCTIONS
To check for a leak:
1. Make 2-3 oz. leak check solution (one part
liquid dishwashing detergent and three parts
water).
2. Apply several drops of solution where
regulator connects to cylinder and to all hose
and valve connections
3. Make sure all patio heater and light valves
are OFF.
4. Turn cylinder valve ON.
If bubbles appear at any connection, there is a
leak.
1. Turn cylinder valve OFF.
2. If leak is at regulator/cylinder valve connection:
Disconnect, reconnect, and perform another
leak check. Apply the soapy solution to all hose and
valve connections. If you continue to see bubbles
after several attempts, cylinder valve is defective
and should be returned to cylinder’s place of
purchase.
3. If leak is at hose/regulator connection:
This part is defective and you should contact the
customer service department for replacement.
If NO bubbles appear at any connection, the connections are secure.
NOTE: Whenever gas connections are loosened or removed, you must perform a complete leak test.
WARNING
• Perform all leak tests outdoors.
• Extinguish all open flames.
• NEVER leak test when smoking.
• Do not use the heater until all connections have been
leak tested and do not leak.
Regulator / Cylinder
connection

12
OPERATION INSTRUCTIONS
DANGER
• CARBON MONOXIDE HAZARD
• For outdoor use only. Never use inside house, or other
unventilated or enclosed areas. This heater consumes air
(oxygen). Do not use in unventilated or enclosed areas to
avoid endangering your life.
Before Turning Gas Supply ON:
1. Your heater was designed and approved for outdoor use only. Do NOT use it inside a building,
garage, or any other enclosed area.
2. Make sure surrounding areas are free of combustible materials, gasoline, and other flammable
vapors or liquids.
3. Ensure that there is no obstruction to air ventilation. Be sure all gas connections are tight and
there are no leaks.
4. Be sure the cylinder cover is clear of debris. Be sure any component removed during assembly or
servicing is replaced and fastened prior to starting.
Before Lighting:
1. Heater should be thoroughly inspected before each use, and by a qualified service person at least
annually. If relighting a hot heater, always wait at least 5 minutes.
2. Inspect the hose assembly for evidence of excessive abrasion, cuts, or wear. Suspected areas
should be leak tested. If the hose leaks, it must be replaced prior to operation. Only use the
replacement hose assembly specified by manufacturer.
Caution: Do not attempt to operate until you have read and understand all General Safety Information
in this manual and all assembly is complete and leak checks have been performed.
CLEARANCES FROM COMBUSTIBLES:
Respect clearances as shown:
-Sides of reflector : 24 inches
-Above reflector : 18 inches

13
OPERATION INSTRUCTIONS
in.
in.
in.
in.
in.
in.
Abnormal
Nomal
If you experience any ignition problem please consult “Troubleshooting” on page 17.
Caution: Avoid inhaling fumes emitted from the heater’s first use. Smoke and odor from the burning
of oils used in manufacturing will appear. Both smoke and odor will dissipate after approximately
30 minutes. The heater should NOT produce thick black smoke.
Note: The burner may be noisy when initially turned on. Turn the knob to the level of heat desired.
Lighting:
1. Turn on the valve on the gas cylinder.
2. Press and turn the control knob to HIGH (maximum) position (anti-clockwise 90º). (Figure 1)
3. Holding down the control knob, press the igniter button several times until the main flame is ignited.
Release the control knob 10 seconds after the ignition.
4. Turn the control knob to LOW (minimum) and leave it there for 5 minutes or more before turning the
knob to the desired temperature setting. (Figure 2)
5. If the burner flame goes out, turn off the heater and wait at least 5 minutes or more to let the gas
dissipate before re-lighting to avoid gas explosion.
Repeat steps 2 to 4.
Figure 1 Figure 2

14
OPERATION INSTRUCTIONS
OPERATION CHECKLIST
Shut Down:
Turn cylinder valve clockwise to OFF and disconnect regulator when heater is not in use.
Note: After use, some discoloration of the emitter screen is normal.
Perform this check before each use.
Before Operating:
When Heater is ON:
Emitter screen will become bright red due to intense heat. The color is more visible at night. Burner
will display tongues of blue and yellow flame. These flames should not be yellow or produce thick
black smoke, indicating an obstruction of airflow through the burners. The flame should be blue with
straight yellow tops. If excessive yellow flame is detected, turn off heater and consult “Troubleshooting”
on page 17.
Re-lighting:
1. Turn control knob to OFF.
2. Repeat the “Lighting” steps on prior page.
WARNING
FOR YOUR SAFETY
Be careful when attempting to manually ignite this
heater. Holding in the control knob for more than 10
seconds before igniting the gas will cause a ball of
flame upon ignition.
WARNING
FOR YOUR SAFETY
Heater will be hot after use. Handle with extreme care.
I am familiar with entire owner’s manual and understand all precautions noted.
All components are properly assembled, intact and operable.
No alterations have been made.
All gas connections are secure and do not leak.
Wind velocity is below 10 mph.
Unit will operate at reduced efficiency below 40°F.
Heater is outdoors (outside any enclosure).
There is adequate fresh air ventilation.

15
OPERATION INSTRUCTIONS
CARE AND MAINTENANCE
WARNING
FOR YOUR SAFETY:
• Do NOT touch or move heater for at least 45 minutes
after use.
• Reflector is hot to the touch.
• Allow reflector to cool before touching.
To enjoy years of outstanding performance from your heater, make sure you perform the following
maintenance activities on a regular basis:
Keep exterior surfaces clean.
1. Use warm soapy water for cleaning. Never use flammable or corrosive cleaning agents.
2. While cleaning your unit, be sure to keep the area around the burner and pilot assembly dry at all
times. Do not submerge the control valve assembly. If the gas control is submerged in water, do
NOT use it. It must be replaced.
a. Keep the appliance area clear and free from combustible materials, gasoline and other
flammable vapors and liquids.
b. Do not obstruct the flow of combustion and ventilation air.
c. Keep the ventilation opening(s) of the cylinder enclosure free and clear from debris.
3. Air flow must be unobstructed. Keep controls, burner, and circulating air passageways clean.
Signs of possible blockage include:
After Operation
1. Gas control is in OFF position.
2. Gas tank valve is OFF.
3. Disconnect gas line.
Heater is away from gasoline or other flammable liquids or vapors.
Heater is away from windows, air intake openings, sprinklers and other water sources.
Heater is at least 24 in. on top and at least 36 in. on sides from combustible materials.
Heater is on a hard and level surface.
There are no signs of spider or insect nests.
All burner passages are clear.
All air circulation passages are clear.
Children and adults should be alerted to the hazards of high surface temperatures and
should stay away to avoid burns or clothing ignition.
Young children should be carefully supervised when they are in the area of the fire pit.
Clothing or other protective material should not be hung from the fire pit, or placed on or
near the fire pit.
Any guard or other protective device removed for servicing the fire pit must be replaced
prior to operating the fire pit.
Installation and repair should be done by a qualified service person. The fire pit should be
inspected before use and at least annually by a qualified service person.
More frequent cleaning may be required as necessary. It is imperative that control
compartment, burner and circulating air passageways of the fire pit be kept clean.

16
CARE AND MAINTENANCE
Gas odor with extreme yellow tipping of flame.
Heater does NOT reach the desired temperature.
Heater glow is excessively uneven.
Heater makes popping noises.
Spiders and insects can nest in burner or orifices. This dangerous condition can damage heater and
render it unsafe for use. Clean burner holes by using a heavy-duty pipe cleaner. Compressed air may
help clear away smaller particles.
Carbon deposits may create a fire hazard. Clean dome and burner screen with warm soapy water if
any carbon deposits develop.
Note: In a salt-air environment (such as near an ocean), corrosion occurs more quickly than normal.
Frequently check for corroded areas and repair them promptly.
TIP:
Use high-quality automobile wax to help maintain the appearance of
your heater. Apply to exterior surfaces from the pole down. Do not
apply to emitter screen or domes.
Storage
Between uses:
Turn Control Knob OFF.
Disconnect LP source.
Store heater upright in an area sheltered from direct contact with inclement weather (such as rain,
sleet, hail, snow, dust and debris).
If desired, cover heater to protect exterior surfaces and to help prevent build-up in air passages.
Note: Wait until heater is cool before covering.
During periods of extended inactivity or when transporting:
Turn Control Knob OFF.
Disconnect LP source and move to a secure, well-ventilated location outdoors.
Store heater upright in an area sheltered from direct contact with inclement weather (such as rain,
sleet, hail, snow, dust and debris).
If desired, cover heater to protect exterior surfaces and to help prevent build-up in air passages.
Never leave LP cylinder exposed to direct sunlight or excessive heat.
Note: Wait until heater is cool before covering.
Service
Only a qualified service person should repair gas passages and associated components.
Caution: Always allow heater to cool before attempting service.

17
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Burner won’t light
Burner flame is low
Heater makes
popping noises.
Carbon build-up
Heater glow is
excessively uneven.
Thick black smoke
Gas odor with
extreme yellow
tipping of flame.
1. Propane cylinder is frosted over
2. Blockage in orifice
3. Control knob is not in ON position
1. Gas pressure is low
3. Control knob fully ON
4. Spiders and insects nest in burner or
orifices
1. Dirt or film on reflector and burner screen
1. Blockage in burner
1. Spiders and insects nest in burner or
orifices
1. Spiders and insects nest in burner or
orifices
1. Spiders and insects nest in burner or
orifices
1. Remove blockage and clean burner
inside and outside
3. Check burner and orifices for
4. Clean burner and orifices
blockage
1. Clean reflector and burner screen
1. Clean burner and orifices
1. Clean burner and orifices
1. Clean burner and orifices
2. Outdoor temperature is less than 40ºF and
tank is less than 1/4 full
1. Turn cylinder valve OFF and
replacecylinder
2. Use a full cylinder
3. Turn control knob to ON
1. Wait until the propane cylinder
warms up and becomes unfrosted
2. Clear blockage

REPLACEMENT PARTS LIST
19
Printed in Taiwan
For replacement parts, call our customer service department at 1-888-775-1330,
8 a.m. - 4 p.m., MST, Monday - Friday.
DESCRIPTIONPART QUANTITY
A Reflector Panel 1
B 1
1
C
Burner Head Assembly
D
Support Brackets
E
Regulator
F
G
H
Base with Weighted Plate
3
1
1
1
Gas Hose
Cylinder Housing
F
E
A
B
D
H
I
C
Post
I
Wheel Kit
2
1
G