6
TROUBLESHOOTING
Item Symptom Cause and Remedy
1 No power •Check if power plug is properly connected.
•Check if there is power at the AC outlet by plugging in another
appliance.
2 No picture •Check if the TV is connected and switched on.
•Select the correct AV input on the TV.
•Check the video connection.
•Check channel selector is set to AV on the TV (See your TV
manual for instructions).
3 Distorted picture •Check the disc for fingerprints and clean with soft cloth, wiping
from centre to edge.
•Sometimes a small amount of picture distortion may appear.
This is not a malfunction.
4 Completely Distorted
picture
•The disc is not formatted to the TV-set used (PAL/NTSC).
5 No color in picture (when
connects to TV)
•The disc is not formatted to the TV-set used (PAL/NTSC).
•Ensure DVD Player is not connected through VCR.
6 Disc can’t be played •Ensure the disc is label side up.
•Clean the disc.
•Check if the disc is defective by trying another disc.
7 No sound •Check audio connections.
•Make sure the sound setup of DVD disc is correct.
8 No return to start-up screen
when disc is removed
•Check to see if the program requires another disc to be loaded.
•Reset by unplugging the player from the power supply, the
connect the power supply again.
9 The player does not
respond to the remote
control
•Aim the remote control directly at the sensor on the front of the
player.
•Avoid all obstacles which may interfere with the signal path.
•Inspect or replace the batteries.
10 No audio at digital output •Check the digital connections.
•Check the digital out menu to make sure that the digital output is
correctly set.
•Check if the audio format of the selected audio language
matches your receiver capabilities.
11 Buttons do not work •Unplug the player from power outlet and reconnect after a few
seconds.
12 You have forgotten the
password
•The defaulted password is 6789.
ex.denom.com
