Hix DM Series User manual

OPERATOR'S
MANUAL
DM
Series
dough
Xpress.
DM-18 & DM-18NH Manual Dough Presses
HIX®
CORPORATION
COMMERCIAL
FOOO
OIVISON
DM-18
DM-18NH
For
Customer Service:
Call 1-800-835-0606
or
Visit
hixcorp.com
#11--
~CORPORATION

Receiving & Setup
........................
3
Power
..................................
4
UserAdjustable Settings
..................
5
Machine Presets
.........................
6
Pressing Dough.
.........................
7
Facts & Questions.
.......................
9
Troubleshooting
........................
10
Cleaning & Maintenance.
.................
11
Parts
List
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12
Warranty.
..............................
16
iNl~
CDRPDRATIDN
lntertek lntertek

PLATEN SURFACE
Slight
surface
imperfections
are
a
normal
part
of
the
aluminum
casting
process
for
the
platens
on
your
press.
These
are
not
considered
a
defect
and
do
not
affect
the
functionality
of
the
machine
in
any
way.
SHIPPING OR RETURNS
*NOTE*
Save all
of
your
shipping/packing material. Do not risk costly shipping damage, ship
only in original box.
1.
Fasten machine to plywood shipping base with bolts provided.
2.
Tie or tape handle securely to base.
3.
Place
in
original box, and put side liner and top liner
in
place. Fold flaps and seal the box.
(Additional bottom boards, box and liners may be obtained from your supplier for a normal
cost.)
UNPACKING
Remember to save all packing material -including box, liner and board.
You
may need these
for shipping your machine or if a repair
is
necessary
in
the future.
INSPECTION
Inspect your machine for hidden shipping damage. Contact the delivery company immediately,
should you find damage.
INSTALLATION
1.
Lift press from skid and place
on
cart, if you purchased one with the press. Align legs with
holes
on
top of cart and bolts (supplied) fasten to cart.
You
will need a 9/16 wrench.
CAUTION:
Heavy lifting can cause injury. We recommend two person lifting or use of a mechanical
aid when handling this press. Remember to always maintain natural curves of back and bend knees
to lift.
2.
Plug the cord of the press into a correctly grounded electrical outlet. The correct voltage
is
indicated
on
the identification tag of the press.
NOTE:
Upon receiving your new equipment, some debris or residue may be present
on
the
aluminum platen(s). Clean the platens per the instructions provided prior
to
first use.
3.
Remove wrap from handle and platens
WARNING:
Do
not use an extension cord to supply power to your press.
This machine
is
designed
in
accordance with the NSF-8 sanitations standard to
be
sealed to the
counter top to prevent the harborage of vermin and the accumulation of dirt and debris.
To
comply
with this standard the end customer must seal around the perimeter of the base of the machine to the
counter top with a food grade RTV silicone sealant that
is
certified
to
the NSF/ANSI
51
standard such
as Dow Corning #732 Multipurpose Sealant.
3

TURNING THE POWER "ON" (DM-18 ONLY)
4
1.
Once the machine
is
plugged into power, the display will show a "Red Icon" as shown
below.
To
turn the power
on
to the machine, simply press the Red Icon.
2.
The display will then come
on
and look similar to what
is
shown below.
To
turn the Power "OFF" to the machine, simply press the Green "Power" Icon
in
the upper
right corner of the display and the machine will turn "OFF."
To
adjust the temperature or time settings, simply press the "UP" or "DOWN" arrows to
change the values.
As the temperature
is
warming up from a cold start, the temperature digits will be RED
when the heat platen temperature
is
more than 10 degrees away from desired set point
temperature.
When the platen temperature
is
less than 10 degrees, but more than 5 degrees from the
desired set point the temperature displayed will be YELLOW.
When the platen temperature displayed
is
within 5 degrees of the desired set point, the
temperature digits will be GREEN.
When the actual platen temperature reaches the set point, the controller will
BEEP.
3.
A little "Red Dot" shown above
in
the lower left corner of the temperature display window
represents the "Heat Light." This indicator will be
on
when the controller
is
applying power
to the heating element.
It
is
normal for this indicator to flash
on
and off as heat
is
required.

USER ADJUSTABLE SETTINGS
Pressing the "GEAR" Icon m
in
the upper left corner of the Home Screen will switch the
screen to the user settings menu, shown below.
Pressing the "BackArrow" Icon
in
the upper left corner of the display will take you to the previ-
ous screen.
Pressing the "Home" Icon
in
the upper right corner of the display will take you to the "HOME"
Screen.
Pressing any of the USER SETTINGS buttons will take you to one of the screens shown below
where you can adjust the machine settings to your preferences.
Once you have made the desired adjustments, press the "BackArrow" or "Home" Icon.
Any changes
in
any of the settings or values you have made will be automatically stored as
you leave that screen.
5

PRESETS FOR
TIME
& TEMPERATURE SETTINGS
The controller has several Time and Temperature Preset options (No Presets, Two Presets,
Four Presets, Toggle Two Presets) which are selectable
in
the "UserAdjustable Settings" as
outlined
on
the previous page.
ON THE HOME SCREEN
If one of the buttons
is
"GREEN" then that button
is
the ACTIVE time and temperature preset
on
the controller. See below:
2 presets option 4 presets option
0[~
]llB
PRESETS
If you wish to make an adjustment to the time or temperature, simply press the UP/DOWN
arrows next to the Time or Temperature values to change the number to the new setting
desired.
NOTE:
You
will notice when you change either the Time or the Temperature away from the preset
values, all the preset buttons will turn "Gray."
6
To
store the new Time or Temperature value(s)
in
a preset button location, simply press and
HOLD
on
the desired preset button for 2 seconds. Once the new values are stored, the button
will turn GREEN and the controller will BEEP to acknowledge the new values are stored.
To
"recall" a preset, simply touch
on
the desired preset button and the Time and Temperature
setting stored
in
that location will
be
recalled and displayed
in
the Time and Temperature
values.

PRESSING DOUGH
Your dough press
is
designed for easy use and operation to reliably press dough balls. Thickness,
shape, and size are directly related to your dough ball, its shape, the temperature of the dough, the
recipe of your dough, the type of lubricating food oil, as well as the settings of your machine.
You
should experiment with the following for the results you want.
CAUTION:
Excessive pressure can cause structural damage, voiding the machine warranty!
1. Touch the power button located
on
the front of the control panel.
2.
Set the desired temperature
on
the time/temperature control panel as instructed
in
this
manual. Generally 110°-130°F for room temperature dough and 140°-150°F when using
refrigerated dough. When the actual platen temperature reaches the set point, the controller
will
BEEP.
WARNING:
Never attempt to press frozen dough. Personal injury and damage to your
machine could result!
A._
NOTE:
This symbol represents "Hot Surfaces"
~
3.
With the press
in
the open position, adjust the press to the desired thickness by turning the
thickness control knob located at the top of the press. Thickness
is
reduced by turning the
knob clockwise. Thickness
is
increased by turning
it
counterclockwise.
NOTE:
The numerical thickness setting are for reference only and have no specific value to the
thickness of a pressed or finished product.
NOTE:
Adjustments may be required from one product
to
another and will vary
to
achieve the
desired result.
WARNING:
Make all adjustments while press
is
open. Adjusting the thickness while under pressure
will result
in
damage to the press.
Thickness
knob
7

4.
Lightly lubricate the lower platen with olive oil, food/cooking oil or other food release
lubricant when pressing pizza dough. Place corn tortilla dough balls between sheets of
parchment paper.
TIP:
Dough balls at room temperature give you the best results.
5.
Place your dough ball
in
the center of the lower platen and add a small amount of your food
lubricant to the top of the dough ball.
Do
not
add
flour
or
dust
with
flour.
6.
Pull down the handle all the way applying pressure, until
it
stops.
7.
After the designated time has elapsed (generally, 3-10 seconds for room temperature
dough) raise the handle all the way up to the open position.
CAUTION:
Excessive pressure can cause structural damage, voiding the machine warranty!
8
8.
Remove your flattened dough and place
on
a screen or pan with the top side face down.
You
are now ready for final shaping, edging, and toppings. Tortillas can be moved to a
tortilla warmer or skillet for finishing.
9.
Touch the power button when finished using the press for the
day.
This will turn the power
off to the entire machine.
6"
8"
10"
12"
14"
16"
18"
5-8 OZ.
6"
6-10 OZ.
8"
8-12 OZ. 10"
16-18 OZ. 12"
18-20 OZ. 14"
20-22 OZ. 16"
22-24 OZ.
DOUGH
SHRINKAGE
Ways
of
Overcoming this Problem:
a
1.5-2.5 OZ.
2.5-3.25 OZ.
3.25-3.75 OZ.
4-4.5 OZ.
4.5-5 OZ.
-----------
1.
Recipe
-What
is
the percentage ofwater content in the dough? What
is
the percentage of oil content
in
the dough?
2.
Mixing
-Mixing procedure, such as water temperature and mixing speed.
3.
Dough
Preparation
-What
is
the time between mixing and pressing? How
is
the dough being stored?
4.
Pressing -What is the temperature
of
the dough when pressing? What is the temperature of the press
when pressing? How long
is
the dough being pressed?

PIZZA
DOUGH
Q:
Why
won't
my
dough
press
to
size?
• Weight
of
the dough ball -not enough dough
• Temperature
of
the dough ball might be cold -higher
temp/longer press time
• Set to thick -change thickness setting
Q:
When
I
press
my
dough
it
gets
sticky?
Why?
• Very wet dough -turn up temperature
• Platens are not clean -possible flour build up
Q:
Why
won't
my
dough
press
out
even?
• Unlevel platens
Q:
Why
is
my
dough
tearing
when
I
press?
• Usually this is caused by under mixing the dough
in
the
mixer -mix
on
slow speed for a minimum
of
10 minutes
• Cold or frozen particles
in
the dough
Q:
What
temperature
should
I
be
pressing
the
dough?
• Cold dough could vary from 130°F to 170°F
• Warm dough or room temperature dough 100°-110°F
Q:
How
long
should
I
be
pressing
the
dough?
• Warm dough 2-7 seconds
• Cold dough 5-10 seconds
Q:
Will
the
heat
kill
the
yeast?
•
NO
-yeast dies at 180°F for 2-minutes -The temperature
we are pressing could range from 100°-170°F for a
maximum pressing time
of
10 seconds. This will not affect
the yeast
in
the dough.
Q:
Is
18"
the
only
size
crust
I
can
get
with
this
press?
• No -The weight
of
the dough ball and your thick & thin
setting will determine the size
of
your crust. Different dough
ball weights will determine the size
of
your crust.
Q:
How
do
I
get
an
edge
with
the
press?
• Press out dough normally -(2) ways you can get
an
edge...
a.
After pressing crust, form edge by hand
b.
When saucing crust leave a 1/4" to 1/2" ring from the
edge to let your oven bake the edge naturally for a nice
handmade look.
TORTILLA
DOUGH
Q:
Why
won't
my
dough
press
to
size?
• Weight
of
the dough ball -not enough dough
• Set to thick -change thickness setting
• Dirty
or
unclean platens
Q:
Why
won't
my
dough
press
out
even?
• Dough ball placement
• Unlevel platens
Q:
Why
is
my
dough
coming
apart
when
I
press
it?
• Pressing too long with too much heat
• Not enough oil
on
dough ball
• Build up
on
platens
Q:
What
temperature
should
I
be
pressing
at?
• 275° -325°F
Q:
How
long
should
I
be
pressing
the
dough?
• 2
-3
seconds
Q:
Can
I
press
corn
tortillas?
• Yes -but you need to use either parchment
or
baking
paper
...
a.
Place paper down
on
the platen
b.
Place dough ball(s)
on
paper
c.
Place another sheet
of
paper
on
top
of
dough ball(s)
d.
Press
Q:
Can
I
cook
the
tortillas
on
the
press?
• Yes -cooking the tortillas
on
the press can
be
done
in
the
following
manner
a.
Set press temperature 275° -325°
b.
Press dough ball(s) 2-3 second press
c.
Lift handle and leave tortillas
on
lower platen for 1 - 1:30
min.
d.
Turn tortillas over and leave
on
lower platen for 1 - 1:30
min.
on
second side.
e.
Remove
NOTE:
For faster production and a better finished product,
it
is
recommend to use a two step process using a tortilla
press and tortilla warmer.
9

TIMER
WON'T
COUNT
DOWN
YES
i---------1
Remove
the
rear
cover.
Does
the
lower
micro
switch
"click"
when
the
machine
handle
is
closed?
i------
■
1
NO
Take
an
Ohm
meter
and
verify
that
the
switch
contacts
are
opening
and
closing
when
the
switch
lever
is
depressed.
Are
they
opening/closing?
Check
the
adjustment
of
the
switch
so
you
can
hear
the
switch
"click"
when
the
machine
is
closed.
Replace
the
Temp/Time
Controller
Replace
the
Micro
switch
PRESS
IS
NOT
PRESSING
DOUGH
ENOUGH
Are
you
pressing
the
dough
YES
t
■
-------i
into
the
area(s)
as
outlined
i-------
■
1
NO
in
the
owner's
manual?
With
no
dough
in
the
machine,
adjust
the
thickness
adjustment
so
that
with
the
handle
closed
the
platens
are
just
touching
each
other.
Does
the
alignment
between
the
u
er
and
lower
latens
look
even?
Review
the
instructions
on
how
to
properly
press
dough
in
the
owner's
manual
for
your
machine.
NO
10
Take
a
folded
rag
or
towel
and
place
between
the
upper
and
lower
platens
where
they
are
touching
each
other
first.
Lower
the
upper
platen
and
apply
some
handle
pressure
to
attempt
to
bend
the
platens
back
into
alignment.
Remove
the
towel,
close
the
handle
1
■
---""'1
and
see
if
the
alignment
has
improved.
Repeat
as
necessary
until
proper
alignment
is
restored.

WARNING:
Before cleaning, performing maintenance or repairs make sure the machine
is
turned off
and the machine
is
unplugged.
***This
appliance
is
not
waterproof.
Never
spray
or
pour
water
or
any
other
cleaning
solution
onto
this
appliance.***
CLEANING
ALUMINUM
UNCOATED
HEAT
PLATEN(S)
1.
Unplug the machine and allow
it
to cool.
2.
Open the heat platen for easier access.
3.
Dampen a nonmetallic scrubbing sponge with a mild soap or detergent to remove any
excess material from the heat platen(s
).
4.
Wipe clean with a dry cloth.
CLEANING
PTFE
(XYLON)
COATED
PLATEN(S)
(OPTIONAL
FEATURE)
1.
Unplug the machine and allow
it
to cool.
2.
Open the heat platen for easier access.
3.
Clean the PTFE coated platen with a mild soap and warm water applied with a soft cloth or
sponge.
Do
not use steel wool, scrub sponges, kitchen or oven cleaners or any other kind of
abrasive material. This will damage the coating.
4.
Wipe clean and dry with a cloth.
CLEANING
OUTSIDE
SURFACES
OF
THE
MACHINE
Use a mild soap and warm water applied with a soft cloth or sponge.
Do
not use steel wool, scrub
sponges, kitchen or oven cleaners or other abrasives that will damage the painted surface.
LUBRICATION
Your press requires lubrication every 15,000 cycles or every 6 months. Use NSF/NLGl2 rated food
grade grease (such
as
Bel-Rey No-Tax #2 or equivalent). Lubrigate all moving or hinged points.
CIRCUIT
BREAKER
RESETTING
Should the circuit breaker trip, simply allow the machine to cool for 2 minutes and then reset the
circuit breaker by pressing the button back
in
to allow the machine to come back
on.
If the circuit breaker continues to trip, have an electrician diagnose the cause of the
fault.
11

12
REPLACEMENT PARTS LIST
(DM-18 MODEL)
WIDE
BORDER
TOWARDS
OUTSIDE

ITEM#I
PART#
1 89078
2 87619
3* 8640502
4* 8611808
5 8611807
6 8611805
7 8611802
8 8611801
9 8611470
10 8611009
11
8610901
12 8610700
13 8607003
14 74609
15 72223
16 71011
17 70861
18 70268
19 69949
20 68594
21
64203
22 63746
23 62731
24 6105034
25 6105005
26 6101014
27 6101013
28 6100101
29 6001027
30
6001006W
31
6000140
32 59886
33 50181
34 47452
35 3801120
36 3801119
37 35408
38 33605
39 31823
40 28010
41
25434
42 25151
43 25143
44 21482
45 20214
46 16683
47 15834
48 15297
49 14910
50 14621
51
13250
52 13103
53 12378
54 12229
REPLACEMENT PARTS LIST
(DM-18 MODEL)
TITLE
ITEM#I
PART#
TITLE
NUT 1/2-20 JAM NYLON INSERT ZPS 55 11434 DECAL, FOR SERVICE 2 X
.5
NUT 5/16-18 JAM 56* 11431 DECAL, DOUGHXPRESS DOMED 3 X 1
TXM-20 I HT-400 E / DM-18 PACKAGING 57* 11092 MANUAL DM-18 4.3" LCD
DM-18 PIN 3 58 10963 DECAL, QR CODE DXP
DM-18 PIN MAIN ARM 59* 10957 WIRE KIT DM-18 120V 4.3" COLOR LCD
BOTTOM COVER ETL DP 60* 10917 CABLE, CAT5E ETHERNET
FLAT,
1 FT
DM-18 PIN 2
61
10916 DECAL, 4.3" COLOR LCD DISPLAY
DM-18 PIN 1 62 10914 SPACER .140 X .250 X .125 NYLON
DM18 CONDUIT
LT
8-7/8 63 10911 CONTROL DISPLAY
BO
4.3" COLOR
DM18 SPACER LOWER PLATEN 64 10910 1/0 BOARD ANTRONICS
ASSY DM-18 PLATEN 120V 4.3" COLOR LCD 65 10903 POWER SUPPLY
15W
5VDC
3A
DM-18 BASE
WELDMENT
66 10850 BOLT 3/8-16 X 1.000
CASTING DP 18" ROUND 67 10823 RETAINING RING EXT 0.500 E SS
CORDSET
120v 16/3
SJOW
5-15P 68 10793 BOLT 5/16-18x1.750
TERM
BO
601-2-KT37, 38,39 69 10664 DECAL MADE
IN
USA
M-DECAL DOUGHXPRESS 70 10550 DECAL
THICK
THIN
NUT 6-32 NYLON INSERT ZPS
71
10502 400/600 ROCKER LINK
DECAL HIX I.D.
3"
X
3"
SILVER 72 10347 CIRCUIT BKR 1-POLE PTR 15AST
WASHER FLT .343x0.750x.050 SS 73 0101010 M-400/600/DM MOUNTING BOARD
NUT 5/16-18 NYLON INSERT ZPS 74 0100001 M-HT400
ADJUSTMENT
BLOCK
WASHER FLT .515x0.875x.032 SS 75 10909
SCREW
MCH M3-0.5X3 PHP ZPS
SCREW
SET 3/8-16x1 .750
RELAY SS
25A
3-32VDC INPUT
LINKASSEMBLY WHITE
HT400 PRESSURE ADJ ROD
OM
18 HANDLE CENTER
OM
18 HANDLE OUTER
DM-18 MAIN ARM WELDMENT
DM18ENCLOSURE4.3"COLORLCD
BACK COVER DM18 WHITE
DM-18 HANDLE
WELDMENT
SCREW
TAP 10-32x0.500
WHHX
SCREW
TAP 1/4-20x0.500
WHHX
FTG LTIGHT CONDUIT 3/8 90 DEG
DM18 PRESSURE ADJ SLEEVE TOP
DM18PRESSUREADJSLEEVEBOT
BUMPER 1/8X1/2 SQ BLK RUBBER
DECAL, UNPLUG MACHINE
SWITCH MICRO SMALL SEMI-HOOK
BUMPON BLACK .81"x.30"
SCREW
SET 5/16-18x3.000
NUT 1/2-20 JAM
KNOB PHENOLIC 1/2-20 4 ARM
SCREW
TAP 8x0.500 PHPH
NUT PUSH 1/2 PW500015 EZ
WASHER FLT .375x0.875x.078 ZPS
SPRING
HIX#105
SCREW
MCH 6-32x0.500 PHPH
DECAL
HOT
SURFACE SYMBOL
NUT 6-32 ZPS
CORD GRIP HEYCO 1557 RDD201
SCREW
MCH 4-40x0.750 RHSL
WASHER SPG STL .375x.750x.028
WASHER FLT .500x1 .250x.078 ZPS
13

14
REPLACEMENT PARTS LIST
(DM-18NH MODEL)
I
I
! §3)
~

ITEM#I
PART#
1 0100001
2 0101010
3 10345
4 10502
5 10550
6 10664
7 10793
8 10823
9 10850
10 10963
11
11431
12 11434
13 12229
14 12378
15 15834
16 16683
17 21482
18 25143
19 25151
20 25434
21
28010
22 35408
23 3801119
24 3801120
25 50181
26 6000140
27 6001006
28 6001050
29 6100101
30 6101013
31
6101014
32 6105005
33 6105034
34 63746
35 64203
36 68594
37 69949
38 70268
39* 70600
40
71011
41
8607003
42 8610700
43 8610925
44 8611009
45 8611801
46 8611802
47 8611805
48 8611807
49 8611808
50* 8640502
51
87619
52 89078
REPLACEMENT PARTS LIST
(DM-18NH MODEL)
TITLE
ITEM#I
PART#
M-HT400 ADJUSTMENT BLOCK
M-400/600/DM MOUNTING BOARD
NUT PUSH 1/2 PS500016-598
400/600 ROCKER LINK
DECAL THICK THIN
DECAL MADE
IN
USA
BOLT 5/16-18x1.750
RETAINING RING EXT 0.500 E SS
BOLT 3/8-16 X 1.000
DECAL, QR CODE DXP
DECAL, DOUGHXPRESS DOMED 3 X 1
DECAL, FOR SERVICE 2 X
.5
WASHER FLT .500x1 .250x.078 ZPS
WASHER SPG STL .375x.750x.028
SPRING
HIX#105
WASHER FLT .375x0.875x.078 ZPS
SCREWTAP 8x0.500 PHPH
KNOB PHENOLIC 1/2-20 4 ARM
NUT 1/2-20 JAM
SCREW SET 5/16-18x3.000
BUMPON BLACK .81"x.30"
BUMPER 1/8X1/2 SQ BLK RUBBER
DM18PRESSUREADJSLEEVEBOT
DM18 PRESSURE ADJ SLEEVE TOP
SCREWTAP 1/4-20x0.500 WHHX
DM-18 HANDLE WELDMENT
BACK COVER DM18 WHITE
ASSY DM-18NH ENCLOSURE
DM-18 MAIN ARM WELDMENT
OM
18 HANDLE OUTER
OM
18 HANDLE CENTER
HT400 PRESSURE ADJ ROD
LINKASSEMBLY WHITE
SCREW SET 3/8-16x1 .750
WASHER FLT .515x0.875x.032 SS
NUT 5/16-18 NYLON INSERT ZPS
WASHER FLT .343x0.750x.050 SS
DECAL HIX I.D.
3"
X
3"
SILVER
MANUAL DM-18 NH
M-DECAL DOUGHXPRESS
CASTING
DP
18" ROUND
DM-18 BASE WELDMENT
ASSY DM-18NH PLATEN
DM18 SPACER LOWER PLATEN
DM-18 PIN 1
DM-18 PIN 2
BOTTOM COVER ETL
DP
DM-18 PIN MAIN ARM
DM-18 PIN 3
TXM-20 I HT-400 E / DM-18 PACKAGING
NUT 5/16-18 JAM
NUT 1/2-20 JAM NYLON INSERT ZPS
TITLE
15

BEFORE warranty repair you MUST get PriorAuthorization: Call 1-800-835-0606 Warranty will be voided otherwise.
doughXpress® will automatically register the equipment
on
the date
it
was shipped to you or your distributor. Ifthe
equipment was not purchased directly from HIX, but through a distributor (either domestic or foreign), please keep a copy
of
their sales invoice showing the serial number and date
it
was sold/shipped to you with this warranty.
In
this case, we will use the distributor's invoice date
as
the beginning warranty date. STAPLE A COPY OF YOUR
RECEIPT
TO
THIS WARRANTY and keep
in
a safe place to provide verification
of
your warranty should a problem occur.
Thank you.
Please fill
in
the following information and attach a copy
of
your receipt for your records.
Date Purchased:
________________
From:
___________________
_
Model#:
__________________
Serial#:
_________________
_
This warranty applies to equipment manufactured by the HIX Corporation (HIX), Pittsburg, Kansas, U.S.A. HIX warrants
to the original purchaser, the full line
of
doughXpress® product against defects
in
workmanship and material, except for
wear and tear for a period
of
one year parts and labor limited warranty
on
most items, there are selected items which may
carry a two year warranty (refer to owners manual.) All dough press carts, compressors, and accessories are warranted
for
90
days from the date
of
purchase. Repairs include parts and labor only, excluding
is
the following:
1.
Overtime Labor Rates
2.
Expedited Freight for Parts
3.
doughXpress® assumes
no
responsibility for down time or loss
of
product. All defective parts must
be
returned to
doughXpress® for credit. Repairs must
be
pre-authorized by doughXpress® prior to work commencing.
4.
Travel time
is
not covered by doughXpress®, unless pre-authorized by doughXpress®.
In
the event
of
a defect,
doughXpress®, at its option, will repair, replace or substitute the defective item at
no
cost during this period subject
to the limitations
of
insurance and shipping costs stated below.
This warranty does not cover normal wear and tear, damages due to accident, misuse/abuse, alterations or damage
due to neglect, or lack
of
proper lubrication or maintenance. doughXpress® shall not
be
responsible for repairs or alter-
ations made by any person without the prior written authorization by doughXpress®. This warranty
is
the sole and exclu-
sive warranty
of
doughXpress® and
no
person, agent, distributor, or dealer
of
doughXpress®
is
authorized to change,
amend or modify the terms set forth herein,
in
whole or
in
part.
In
the case
of
a problem with the equipment identified herein, doughXpress® should
be
contacted during regular busi-
ness hours to discuss the problem and verify
an
existing warranty. doughXpress® personnel will assist the customer to
correct any problems which can
be
corrected through operation or maintenance instructions, simple mechanical adjust-
ments, or replacement
of
parts.
In
the event the problem cannot
be
corrected by phone, and upon the issuance
of
a return
authorization by doughXpress®, the equipment shall
be
returned to doughXpress® or
an
authorized service representa-
tive. All insurance, packaging and shipment/freight costs are solely the responsibility
of
the customer, and doughXpress®
shall not
be
responsible for improper handling or damage
in
transit.
doughXpress® customer service personnel may
be
contacted for complete return authorization and reconditioning infor-
mation. This expressed warranty
is
given
in
lieu
of
any and all other warranties, whether expressed or implied, including
but not limited to those
of
merchantability and fitness for a particular purpose, and constitutes the only warranty made by
doughXpress®.
In
no
event shall doughXpress®' liability for breach
of
warranty extend beyond the obligation to repair or
replace the nonconforming goods. doughXpress® shall not
be
liable for any other damages, either incidental or conse-
quential, or the action
as
brought
in
contract, negligence or otherwise.
This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
©2021
CORPORATION
1201
E.
27th Terrace• Pittsburg,
KS
66762 • U.S.A.
Phone: (800) 835-0606 • Fax: 620-231-1598
Web site: hixcorp.com • E-Mail: [email protected] 11092 rev H
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2
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