HKBN Cisco 9971 User manual

Cloud Voice S Service
Remote Extension S (Video)
Cisco 9971 IP Phone User Guide
(Version 5.0)
HKBN Enterprise Solutions is the brand / trading name of HKBN Enterprise Solutions Limited
and/or HKBN Enterprise Solutions HK Limited

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Table of Content
1Phone Set Features and Functions......................................................................3
1.1 Operation for IP Phone 9971 ......................................................................................... 3
1.2 Location of Control........................................................................................................ 4
2Quick Installation Procedures ..............................................................................7
3Preference Setup.................................................................................................10
3.1 Adjust Brightness......................................................................................................... 10
3.2 Adjust Ringtone ........................................................................................................... 10
3.2.1 Change Volume .................................................................................................... 10
3.2.2 Change Ringtone .................................................................................................. 10
3.3 Adjust Wallpaper ......................................................................................................... 11
4Basic Features.....................................................................................................12
4.1 Placing a Call............................................................................................................... 12
4.2 Answering a Call.......................................................................................................... 12
4.3 Ending a Call................................................................................................................ 12
4.4 Muting a Call ............................................................................................................... 13
5Call Management Features .................................................................................13
5.1 Putting a Call on Hold.................................................................................................. 13
5.2 Using Call Waiting....................................................................................................... 13
5.3 Transferring a Call to another Party............................................................................. 13
5.4 Redialing the Last Number Dialed............................................................................... 14
5.5 Forwarding Calls to another Phone.............................................................................. 14
5.5.1 Setting up Call Forwarding from your IP Phone .................................................. 14
5.5.2 Setting up Call Forwarding from your mobile...................................................... 14
5.5.3 Setting up Call Forwarding via Internet ............................................................... 15
5.6 Placing a Conference Call............................................................................................ 15
5.7 Call Pickup................................................................................................................... 16
5.7.1 Call Pickup within your Group............................................................................. 16
5.7.2 Directed Call Pickup (Specific Group Member) .................................................. 16
6. VoiceMail Service (iVoiceMail Plus).....................................................................17
6.1 Activating VoiceMail....................................................................................................... 17
6.1.1 Activating VoiceMail on your IP Phone................................................................ 17
6.1.2 Remote Activation of VoiceMail........................................................................... 17
6.2 Accessing VoiceMail...................................................................................................... 17
6.3 Remote Access to VoiceMail.......................................................................................... 18
6.4 Retrieval of VoiceMail via Outlook 2000/ 2003/ 2007/ 2010/ 2013.............................. 18
7VoiceMail Service (eVoiceMail)...........................................................................19
7.1 Activating VoiceMail................................................................................................... 19
7.11 Activating VoiceMail on your IP Phone................................................................. 19
7.12 Remote Activation of VoiceMail............................................................................ 19
7.2 Accessing VoiceMail...................................................................................................... 19
7.3 Remote Access to VoiceMail.......................................................................................... 20
8Using Phone Log.................................................................................................22
8.1 Viewing and Dialing from the Phone Log................................................................... 22
8.2 Deleting Call Record from Phone Log......................................................................... 22
9Password Management.......................................................................................23
9.1 Change The Cloud Voice S Password ......................................................................... 23
9.2 Change The IP Phone PIN........................................................................................... 24

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The Remote Extension service enabled by Cisco Unified IP Phone 9971 include a
higher-resolution, fully backlit (VGA) color and touch-screen display, a USB port for
peripherals, Gigabit Ethernet network and pc switch ports, and High-definition (HD) voice
support, creating a more productive user experience for multimedia application
engagement.
1 Phone Set Features and Functions
1.1 Operation for IP Phone 9971
Item
Description
1
DC adaptor port (DC48V).
2
AC-to-DC power supply.
3
AC power wall plug.
4
Network port (10/100/1000 SW) with IEEE 802.3af
and 802.3at power enabled.
5
Computer port (10/100/1000 PC) connection
6
Headset connection (optional).
7
Analog headset connection
8
USB port
9
Anti-theft security lock connector
10
Camera pin holes (for Cisco Unified Video
Camera)
11
Secure Digital I/O (SDIO) slot (not used for this
release)
Notes: IP Phone 9971 cannot function properly when there is a failure in power supply.

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1.2 Location of Control
Item
Description
1
Phone screen
Shows information about your phone, including directory number, call
information (for example caller ID, icons for an active call or call on hold)
and available softkeys.
Phone screen items, such as menu options and softkeys, are touch-
sensitive.
2
Session buttons
Each corresponds with an active call or a call function. Pressing the
button takes the default action:
• Active calls—Pressing the button takes the default action for an active
call. For example, pressing the session button for a ringing call
answers the call and pressing the button on a held call resumes the
call. Session information, such as caller ID and call duration, appears
on the phone screen next to the session button.
• Call functions—When a session button is not being used for an active
call, it can be used to initiate functions on the phone, as indicated by
the adjacent phone screen icons. For example, pressing the session
button can display missed calls, take the phone off hook, or dial your
voice-messaging system (with a Voicemail icon). Color LEDs reflect
the call state. LEDs can flash (blink on and off rapidly), pulse
(alternately dim and brighten), or appear solid (glow without
interruption).
• Flashing amber —Ringing call. Pressing this button answers

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the call.
• Solid green —May be a connected call or an outgoing call that
is not yet connected. If the call is connected, pressing this button
displays the call details or the participants of a conference call. If the
call is not yet connected, pressing this button ends the call.
• Pulsing green —Held call. Pressing this button resumes the
held call.
• Solid red —Shared line in-use remotely. Pressing this button
allows you to barge in on the call (if Barge is enabled).
• Pulsing red —Shared line call put on hold remotely. Pressing
this button resumes the held call. (The positions of the session
buttons and feature buttons can be reversed on phones that use a
locale with a right-to-left reading orientation, such as Hebrew and
Arabic.)
3
Back button
Returns to the previous screen or menu.
4
Release button
Ends a connected call or session.
5
Navigation pad and
Select button
The four-way Navigation pad allows you to scroll through menus,
highlight items, and move within a text input field. The Select button
(center of the Navigation pad) allows you to select a highlighted item.
The Select button is lit (white) when the phone is in power-save mode.
6
Conference button
Creates a conference call.
7
Hold button
Places a connected call on hold.
8
Transfer button
Transfers a call.
9
Keypad
Allows you to dial phone numbers, enter letters, and choose menu items
(by entering the item number).
10
Speakerphone
button
Selects the speakerphone as the default audio path and initiates a new
call, picks up an incoming call, or ends a call. During a call, the button is
lit green. The speakerphone audio path does not change until a new
default audio path is selected (for example, by picking up the handset). If
external speakers are connected, the Speakerphone button selects
them as the default audio path.
11
Mute button
Toggles the microphone on or off during a call. When the microphone is
muted, the button is lit red.
12
Headset button
Selects the headset as the default audio path and initiates a new call,
picks up an incoming call, or ends a call. During a call, the button is lit
green. A headset icon in the phone screen header line indicates the
headset is the default audio path. This audio path does not change until
a new default audio path is selected (for example, by picking up the
handset).
13
Volume button
Controls the handset, headset, and speakerphone volume (off hook) and
the ringer volume (on hook). Silences the ringer on the phone if an

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incoming call is ringing.
14
Messages button
Dials to retrieve your Voicemail messages.
15
Applications button
Opens/closes the Applications menu. Depending on how your system
administrator sets up the phone, use it to access applications such as
call history, preferences, and phone information.
16
Contacts button
Opens/closes the Contacts menu. Depending on how your system
administrator sets up the phone, use it to access personal directory,
corporate directory, or call history.
17
Phone display
Can be positioned to your preferred viewing angle.
18
Programmable
feature buttons
(also called feature
buttons)
Each corresponds with a phone line, speed dial, and calling feature.
Pressing a button for a phone line displays the active calls for that line. If
you have multiple lines, you may have an All Calls button that displays a
consolidated list of all calls from all lines (oldest at the top). Then it is
recommended that you keep your phone in the All Calls view. Color
LEDs indicate the line state:
• Amber —Ringing call on this line
• Green —Active or held call on this line
• Red —Shared line in-use remotely
(The positions of the session buttons and feature buttons can be
reversed on phones that use a locale with a right-to-left reading
orientation, such as Hebrew and Arabic.)
19
Handset with light
strip
The handset light strip lights up to indicate a ringing call (flashing red) or
a new voice message (steady red).

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2 Quick Installation Procedures
Remote Extension offers an IP Phone for you to setting up in non-coverage
remote offices or homes. Follow below steps to connect the IP Phone to a
DHCP (Dynamic Host Configuration Protocol) broadband.
A. Footstand Installation
1. Insert the curved connectors into the lower slots.
2. Lift the footstand until the connectors snap into the upper slots.
B. Physical Network Connection Setup
1. Connect the IP Phone to Power Adaptor with the power supply.
2. Connect the LAN Cable to the Network port of the IP Phone and the
Internet router.
3. Connect the Handset to the IP Phone.
4. Remove the protective plastic from the camera lens and body.

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5. Remove the small plastic cover located on the topside of the phone
display.
6. With your phone idle, slide the camera‟s USB connector into the phone‟s
USB port (back of phone display).
7. After the phone confirms installation.
Note: IP Phone 9971 cannot be functioned when there is a failure in power supply
C. VPN Setup
1. Press the Application button
2. Select the VPN application
3. Turn on the VPN

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4. Enter your User ID (cv + your Cloud Voice S Number, e.g. your Cloud
Voice S Number is 31234567, your User ID is cv31234567)
5. Enter your Password (your Cloud Voice S Number)
6. Press Sign In soft key

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3 Preference Setup
3.1 Adjust Brightness
1. Press the Applications button .
2. Select Preferences. (Use the Navigation bar and button to scroll and
select.)
3. Select Brightness.
To increase brightness, press the Right arrow on the Navigation bar
To decrease brightness, press the Left arrow on Navigation bar
4. Press the Save soft key to confirm the brightness level, or just press the
Cancel soft key to exit without changing the setting.
3.2 Adjust Ringtone
3.2.1 Change Volume
1. Press the Volume button to adjust the loudness of the
ringtone.
3.2.2 Change Ringtone
1. Press the Applications button .
2. Select Preferences. (Use the Navigation bar and button to scroll and
select.)
3. Select Ringtone and different types of ringing tone are displayed.
4. Press the Play soft key to play a sample.
5. Press the Set soft key to select the ringtone.
6. Press the Apply soft key to confirm your selection, or press the Cancel
soft key to go back to the Ringtone screen.