Snom Vodafone 821 User manual

Telephone Service User Guide SNOM821 20110415.001.doc 1 4/21/2011
Hastingwood Securities
Docklands Business Centre, Tiller Road, LONDON
USER GUIDE
Hastingwood Telephony
Service and Features
PV SNOM 821
Description User Guide - Hastingwood Telephony Service and Features
PV SNOM 821
Version ISSUE 1
Date 15
th
April 2011
Status UNRESTRICTED
Author Simon Hall

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Handset Layout SNOM 821

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Telephony Functions SNOM 821 - FAQ’s
QHow do I answer a call?
AJust pick up the receiver when your phone is ringing or,
if you are using a headset press or the blinking Line Key,
alternatively, press to activate the speakerphone.
Q How do I make a call?
A Simply lift the receiver, dial the desired number and press .
Alternatively, you can enter the desired number via the keypad first and then
press with the receiver lifted. Please note that the full area dial code is
required for all numbers dialled, even local numbers within your area code.
Note: you do not need to dial ‘9’ before your number.
QHow do I use the speaker-phone?
APress the button. You can do this in place of lifting the receiver to initiate
or answer a call, or you can press the speaker button at any time during a call
to switch from receiver to loud-speaker mode. When the speaker-phone has
been activated you may replace the receiver and remain in call. Pressing the
speaker button with the receiver replaced or pressing X will end the call.
QHow do I use a headset?
AConnect your headset to the dedicated headset port on the underside of the
phone.
Press the button to turn the headset on or off. With the headset button
lit, enter the desired number via the keypad first and then press to initiate
a call.
Again, with the headset button lit, simply press to pick up and answer a
call through your headset.
Press X to end a call.
Q How do I check for Voicemail messages?
A You can access your Voicemail box by pressing or by dialing 1571 from
your handset. Enter your password when prompted to do so, followed by #
(default 1234). Verbal instructions accompany each selection to help you
manage your Voicemail. The button will light when you have unread
messages. This is also accompanied by a stuttered dial-tone.
QHow do I mute the-phone?
ATo disconnect the microphone on your handset temporarily whilst you are in a
call, if you want an aside with someone at your end for example, press .
To re-activate the microphone press this button once again.

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QHow do I change the volume when I am in a call?
AWhen you are in a call press the left or right end of the button to
lower or raise the volume of the phone.
QHow do I change the ringer volume?
AWith the receiver on the hook, press the left or right end of the
button to lower or raise the volume of the phone.
QHow do I put a call on hold?
ASimply press to place a call on hold. Press again to retrieve the
call. If you have more than one call on hold, use the up and down arrows on
the navigation button to select the call you wish to retrieve, then press .
Q Can I transfer a call to another number?
A To perform an attended transfer, first press to place a call on hold .
Dial the number of the party you wish to transfer the call to and press to
make the call. When you have introduced the call to the third party, press
once again and then to connect the call and complete the transfer.
You may then replace the receiver on the hook.
If you don’t need to announce the transfer to the receiving party, begin the
transfer process by pressing . , then dial the number of the party you
wish to transfer the call to and just press . The call will be ‘blind’
transferred anyway provided the number you are transferring to is ringing.
Q Can I make a conference call?
A To make a conference call, press the button whilst you are in a normal
call to place this call on hold. Dial the number of the next party you wish to
connect in and press to make the call. Place this second call on hold
when you have introduced the conference. You can repeat this process with
up to five parties. When all parties that you wish to conference are on hold,
press the button to connect the calls and begin the conference.
Pressing when you are in conference will place all parties on hold –
press once more to resume the conference.
If any of the other parties hang up, you will stay connected to the remaining
party until the call is ended normally by hanging up. If you wish to exit the
conference, but leave the other parties connected, simply hang up by pressing
X . The other parties will remain in call until they hang up.

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QWhat if I do not want to be disturbed by incoming calls for a while?
ASimply press the button and incoming calls will be diverted straight to
your voicemail. When you wish to receive calls once more, press once
more.

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OFFICE SET-UP – with Multiple Phones
QCan I pick up an incoming call to another phone?
AIf your phone is one of a number of extensions, such as in a business, the
phones can be configured into groups so that you can pick up an incoming call
to any other phone in the same group as yours. This saves time and effort
running across the room to take a call when someone is absent. When you
hear the other phone ringing, pick up your receiver and dial *52# to answer the
call. Note: the phone you want to answer must be in the same pick-up group
as your phone for this to work. You will need to advise us of group
membership for us to set up and enable this feature.

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QWhat does it mean when the red light on the top of my handset flashes, the
line button flashes red and I hear an intermittent tone when I am in a call?
AThis indicates that you have another incoming call waiting for your attention.
Now you have some choices:
1. To ignore the incoming call and continue your first call, do nothing. The
new incoming call will be routed to your voicemail.
2. To answer the incoming call and place your existing call on hold, press
the flashing red line button on the right side of your handset. To toggle
between calls just press the flashing red line button once each time you
want to swap calls. The other caller will be placed on hold each time.
3. To conference in the new caller for a three-way discussion with your
exiting call, press the flashing red line button on the right side of your
handset to answer the new call and place your existing call on hold. Then
press the button under ‘confLx’ on your display. The three way call will
now be in progress.
4. To step out of all calls and connect the first and third parties, press the
flashing red line button on the right side of your handset to answer the
new call and place your existing call on hold. Then press the button under
‘xferLx’. The other two parties will now be connected and you will be out
of the call.
QHow can I find out who has called me recently or which numbers I have
dialled?
AFirst press the set-up button on the handset, the one that looks like a page
with the corner turned down. Then scroll down to option 3 – ‘Call History’ and
press the button under ‘Select’ on the LCD display. Here you can choose from
further menu options for dialled, answered or missed calls. You can use the
navigation button (with four-way arrows) to highlight a call of interest. To dial that
number simply lift the receiver or press the speaker button.