HME 6700HD User manual

SYS6700HD
Drive-Up Communication System
Installation Instructions
HME# 400G754
Rev D 4/26/17

TABLE OF CONTENTS
1. INTRODUCTION ..........................................................1
1.1 Full Duplex and Half Duplex Modes ..........................................1
2. STANDARD EQUIPMENT ...................................................2
3. BATTERY CHARGER SETUP.................................................3
3.1 Power Adapter ..........................................................3
3.2 Battery Charging ........................................................3
4. PREPARATION FOR INSTALLATION ...........................................4
4.1 Tools Required..........................................................4
4.2 Interference Prevention ...................................................4
4.3 Radio Options ..........................................................5
5. EQUIPMENT INSTALLATION.................................................10
5.1 Cable Pulling ...........................................................10
5.2 Register Headsets to Base Stations ..........................................12
5.3 Base Station Installation ..................................................14
5.4 Router Installation....................................................... 16
5.5 Remote Display Installation ................................................ 18
5.6 Console Installation ......................................................20
5.7 Console Installation ......................................................22
5.8 Assign/Deassign an Employee to a Base Station (Headset) using Infor POS Software ..... 32
5.9 Optional Vehicle Detector Installation in Drive-Thru Lane ......................... 33
6. SYS6700 BRIDGE INTERFACE ...............................................34
6.1 SYS6700 Status......................................................... 34
6.2 Priority Queue ..........................................................35
6.3 Controller Events........................................................ 35
6.4 Error Report ...........................................................35
6.5 Bridge Status........................................................... 36
6.6 Network Settings ........................................................ 38
6.7 Store Settings .......................................................... 39
6.8 Installer Settings ........................................................ 40
6.9 Devices ...............................................................41
6.10 Diagnostics ............................................................41
7. SONIC SETTINGS .........................................................42
7.1 Enable Order Point ......................................................42
7.2 Drive Thru to Ceiling ..................................................... 42
7.3 Stall to Ceiling ..........................................................42
7.4 Base Address ...........................................................42
7.5 System Learn........................................................... 42
7.6 Copy Audio Settings......................................................42
8. FUNCTIONAL CHECK & SYSTEM SETUP........................................43
8.1 Functional Check........................................................43
9. EQUIPMENT SPECIFICATIONS ...............................................45
10. INTERFACE DESCRIPTION..................................................46
10.1 Base Station ........................................................... 46
10.2 Router ................................................................47
10.3 Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
10.4 Remote Display .........................................................50
10.5 Bridge ................................................................50
11. TROUBLESHOOTING ......................................................51
12. WIRING DIAGRAMS .......................................................54

FIGURES AND DIAGRAMS
Illustrations in this publication are approximate representations of the actual equipment,
and may not be exactly as the equipment appears.
HM Electronics, Inc. is not responsible for equipment malfunctions due to erroneous
translation of its installation and/or operating publications from their original English versions.
Figure 1. Battery charger power adapter connection ....................................3
Figure 2. AC50 features and battery status guide ......................................3
Figure 3. Typical equipment locations ...............................................11
Figure 4. Antenna mounting ......................................................14
Figure 5. Distance between base stations ............................................15
Figure 6. Open base station showing four screw holes ..................................15
Figure 7. Power supply connection to base station .....................................15
Figure 8. Holes on back of Router for mounting the unit on the wall ........................16
Figure 9. Router DIP switch ......................................................17
Figure 10. Mounting the Remote Display Unit..........................................18
Figure 11. Remote Display DIP switch................................................19
Figure 12. Position of Console on counter-top bracket....................................20
Figure 13. Bottom of counter-top bracket .............................................20
Figure 14. Console DIP switch .....................................................21
Figure 15. HME 6700HD Bridge ....................................................22
Figure 16. 6700HD Bridge mounting and cable connections ...............................22
Figure 17. HME 6700HD Bridge wiring diagram ........................................23
Figure 18. System 6700HD Block Diagram ............................................54
Figure 19. RS485 Digital Communications Link ........................................55
Figure 20. Base to Router Speaker and Microphone Wiring in Half-Duplex Systems .............56
Figure 21. Base to Router Speaker and Microphone Wiring in Full-Duplex Systems .............57
Figure 22. Speakers, Microphone and Call Buttons in Drive-Up Stalls........................58
Figure 23. Speaker/Microphone and Vehicle Detector in Drive-Thru Lane. ....................59
Figure 24. Power Supplies.........................................................60

FCC NOTICE
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) This device must accept any interference re-
ceived, including interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in accordance
with the instruction manual, may cause harmful interference to radio communication. Operation of this
equipment in a residential area is likely to cause harmful interference, in which case the user will be
required to correct the interference at his own expense.
Changes or modications not expressly approved by HM Electronics, Inc. could void the user’s authority to
operate this equipment.
The antenna(s) used for the base transmitter must be installed to provide a separation distance of at least
7.87 inches (20 cm) from all persons, and must not be co-located or operating in conjunction with any other
antenna or transmitter.
This device has been designed to operate with an antenna having a maximum gain of 2dBi. Antenna having
a higher gain is strictly prohibited per regulations of Industry Canada. The required antenna impedance is
50 ohms.
The term “IC:” before the certication/registration number only signies that the Industry Canada technical
specications were met.
Hereby, HM Electronics, Inc. declares that the SYS6700HD is in compliance with the essential requirements
and other relevant provisions of the Radio Equipment Directive (RED).
This product operates in the 2400 to 2483.5 MHz frequency range. The use of this frequency range is not
yet harmonized between all countries. Some countries may restrict the use of a portion of this band or
impose other restriction relating to power level or use. You should contact your Spectrum authority to
determine possible restrictions.
REGULATORY

Important Safety and Usage Information
CAUTION: As would be the case with any audio device, such as headphones or a headset, that carries
amplied sound to the ears, misuse of such a device or use at excessive volume levels may cause hearing
impairment or loss of hearing. The following safety instructions must be followed when using the all-in-one
headset transceiver. Failure to follow these safety instructions could result in injury.
Avoiding Hearing Damage: Permanent hearing loss may occur if the all-in-one headset transceiver is
used at excessive volume levels. Turn on the all-in-one headset and check the volume prior to use. The
audio volume may be adjusted by using the up / down arrow buttons on the all-in-one headset.
Prolonged use at excessive volume levels over time may sound normal but can be damaging to hearing.
If you experience ringing in the ears or mufed speech sounds, discontinue use and have your hearing
checked. The louder the volume, the less time is required before your hearing could be affected.
The following precautions should be taken to protect your hearing:
●Limit the amount of time you use the all-in-one headset at high volume.
●Avoid turning up the volume to block out noisy surroundings.
● Turn the volume down if you can’t hear people speaking near you.
SAFETY & USAGE

INTRODUCTION
1
1. INTRODUCTION
The 6700HD Wireless Drive-thru Audio System is designed to deliver a clear drive-thru conversation.
The Push-to-Talk feature is a basic headset operation that allows customer communication by holding a
headset button to talk and listen. The headset button is released to disconnect (see below).
Hands Free headset modes allow Order Takers to communicate with customers as they would in a
phone call by pressing a button once to talk to a customer at the menu. The headset automatically
disconnects when the customer drives away.
1.1 Full Duplex and Half Duplex Modes
1.1.1 Full Duplex:
In most Drive-Thru operations, a Menu board or Speaker Post consists of a Microphone to hear
the customer talk and a Speaker so the customer can listen.
When your Base Station is congured in Full Duplex mode, the Microphone and Speaker
can transmit audio at the same time like a telephone call. This is benecial for increasing the
ability to understand a customer and immediately respond without delay.
1.1.2 Half Duplex:
Half Duplex works like a Walkie Talkie. To speak to the customer, press the headset A button.
To listen to a customer, release the A button.
In this unique conguration, the stall or order point consists of only a single speaker.
This single speaker is used to both speak to and listen to the customer. But because there is
only one speaker, the Order Taker can’t speak and listen simultaneously as performed in Full
Duplex mode.
Sections 1 2 3 4 5 6 7 8 9 10 11 12

STANDARD EQUIPMENT
2
2. STANDARD EQUIPMENT
These instructions are for installation of standard SYS6700HD equipment and most commonly used
optional equipment. Specic instructions may also be enclosed with optional equipment.
IMPORTANT! If you haven’t already done so, before proceeding with the installation, set up the battery
charger and plug it into an AC electrical outlet, and charge all the batteries in it while other equipment is
being installed. Refer to Section 3.
Standard installation of the SYS6700HD consists of installing Routers, Bridge, Base Stations and Consoles
inside the building. Ceiling Speakers may also require installation. Outside in the drive-thru area,
speakers/microphones must be connected via cables to Routers inside the building. Cables may already
be in place, but may need to be pulled in some cases.
A vehicle detector may need to be installed in a drive-thru lane. Wiring of all units, various adjustments
and DIP switch settings, as well as equipment setups will be required.
After all the equipment is installed and set up, an operational check must be done. Last, and of utmost
importance, a SYS6700HD training/orientation session will be required for store personnel.
Approximately three nights are standard with two people for installation of the SYS6700HD.
Before installing the system, coordinate the time of installation with the store owner/manager to minimize
disruption of business.
As you unpack the SYS6700HD, check the packing list for each item to verify receipt of all equipment
listed.
Sections 1 2 3 4 5 6 7 8 9 10 11 12

BATTERY CHARGER SETUP
3
3. BATTERY CHARGER SETUP
3.1 Power Adapter
Plug the cord from the provided +5VDC power adapter into the top of the battery charger as
shown in Figure 1, and then plug the power adapter into an electrical outlet. Be certain to use
the power adapter that was packaged with the battery charger.
3.2 Battery Charging
Charge all the headset batteries while you are installing the other equipment. Charging time is
about 2.5 hours for each 4 batteries. When the batteries are fully charged, install them into all
headsets.
Procedure:
Insert batteries in the charging ports for charging. The batteries can only go into the charging
ports one way. If they do not go in easily, turn them around. DO NOT force them. Push each
battery down into a port until it snaps in place, to be sure it makes full contact.
Battery Status Lights:
The battery status lights indicate the charging status, as shown on the battery status guide at
the bottom of the battery charger front panel.
●A YELLOW LIGHT stays on steady next to each charging port while the port is empty.
●Insert a battery in one of the four charging ports until it clicks in place.
●A RED LIGHT will stay on next to a battery while it is charging.
●A GREEN LIGHT will go on next to a battery when it is fully charged.
●If a YELLOW LIGHT is on next to a battery in a charging port, it means the charge failed.
If this happens: (1) Be sure the battery is pushed all the way into the port until it snaps
into place to make contact. (2) Try charging it in a different port. If it charges this time,
the rst charging port may be defective. If the battery does not charge in the second port,
replace it with another battery.
●Store up to four fully charged batteries in the storage ports.
Figure 1. Battery charger power adapter connection
Figure 2. AC50 features and battery status guide
Sections 1 2 3 4 5 6 7 8 9 10 11 12