HME ion IQ NDT User manual

Wireless Audio System
Operating Instructions
HME# 400G679 Rev D 4/19/13
HM Electronics, Inc.
14110 Stowe Drive
Poway, CA 92064 USA
Phone: [phone]
Fax: [phone]
Website: www.hme.com

Table of Contents
ion|IQ®NDT EQUIPMENT.................................................................................................................................................1
Base Station................................................................................................................................................................................. 2
Base Station Display Screen................................................................................................................................................... 3
Headsets and Belt-Pacs................................................................................................................................................................ 4
Features and Controls............................................................................................................................................................. 4
How to Wear the Headset....................................................................................................................................................... 4
How to Use the Headset/Belt-Pac Controls............................................................................................................................ 5
Headset/Belt-Pac Registration................................................................................................................................................ 6
Battery Removal and Replacement......................................................................................................................................... 8
Battery Charger ........................................................................................................................................................................... 9
ion|IQ®NDT OPERATION................................................................................................................................................10
Changing Language of Headset/Belt-Pac Cues......................................................................................................................... 10
Obtaining Headset/Belt-Pac Status............................................................................................................................................ 10
Routine Operation ..................................................................................................................................................................... 11
Internal Communication............................................................................................................................................................ 11
Message Center Operation......................................................................................................................................................... 12
Reminder Message Settings.................................................................................................................................................. 14
Alert Message Settings......................................................................................................................................................... 18
Schedule Times ......................................................................................................................................................................... 25
Store Settings............................................................................................................................................................................. 26
Network Settings....................................................................................................................................................................... 31
Basic Network Settings ........................................................................................................................................................ 31
Advanced Network Settings................................................................................................................................................. 33
Email/Texting....................................................................................................................................................................... 36
PC Navigation ........................................................................................................................................................................... 39
EQUIPMENT CARE AND CLEANING .........................................................................................................................41
Handling the Equipment Properly ............................................................................................................................................. 41
Cleaning the Equipment ............................................................................................................................................................ 41
IN CASE OF PROBLEMS ................................................................................................................................................42
Troubleshooting......................................................................................................................................................................... 42
Service Call ............................................................................................................................................................................... 43
Base Station Internal Connectors and Controls ......................................................................................................................... 44
Diagnostics................................................................................................................................................................................ 45
To Set Base Station for Spanish or French Language Operation............................................................................................... 46
EQUIPMENT SPECIFICATIONS...................................................................................................................................47
IMPORTANT NOTICES...................................................................................................................................................48
APPENDIX..........................................................................................................................................................................50
Access Control of ion|IQ®NDT Menus ..................................................................................................................................... 50
Figures and Diagrams
Figure 1. ion|IQ®NDT standard equipment.................................................................................................................................... 1
Figure 2. Base station front panel features..................................................................................................................................... 2
Figure 3. Belt-pac/Headset controls............................................................................................................................................... 4
Figure 4. Correct wearing of the headset ....................................................................................................................................... 4
Figure 5. Belt-pac battery-release button....................................................................................................................................... 8
Figure 6. Headset battery-release button........................................................................................................................................ 8
Figure 7. Batteries in charger......................................................................................................................................................... 9
Figure 8. Base station internal connectors and controls................................................................................................................ 44

The Headset provides basic operating cues in Spanish and French, as follows. Refer
also to the Changing Languages instructions on page 10.
© 2013 HM Electronics, Inc.
The HME logo and product names are registered trademarks of HM Electronics, Inc. All rights reserved.
US Patent 7,920,539 B2
Español
El auricular proporciona información que indica el estado del funcionamiento
del mismo en español como es: ,
, , ,
y .
Para cambiar el idioma de la información que se escucha en la diadema, de ingles
a español, sigua los siguientes pasos: Oprima y mantenga presionado el botón
“A1”, así como el botón para reducir el volumen “▼”y el botón para encender el
comunicador “PWR” al mismo tiempo, hasta que el comunicador se encienda.
Français
Le casque fournit les sélections de fonctionnement fondamentales suivantes en
français:
 
et .
Pour changer les indications de l'anglais au français, appuyer et tenir le “A1” et
le volume en bas “▼” en même temps, tout en appuyant sur le boutton
d’allumage “PWR”.
Illustrations in this publication are approximate representations of
the actual equipment, and may not be exactly as the equipment appears.
HM Electronics, Inc. is not responsible for equipment malfunctions due to erroneous translation of
its installation and / or operating publications from their original English versions.

Important Safety and Usage Information
CAUTION: As would be the case with any audio device, such as headphones or a headset,
that carries amplified sound to the ears, misuse of such a device or use at excessive volume
levels may cause hearing impairment or loss of hearing. The following safety instructions must
be followed when using the all-in-one headset or the belt-pac transceiver with headphones.
Failure to follow these safety instructions could result in injury.
Avoiding Hearing Damage: Permanent hearing loss may occur if the all-in-one headset or
belt-pac transceiver with headphone is used at excessive volume levels. Use only manufacturer
approved headphones with the belt-pac transceiver. Turn on the all-in-one headset / belt-pac
and check the volume prior to use. The audio volume may be adjusted by using the up / down
arrow buttons on the all-in-one headset or belt-pac.
Prolonged use at excessive volume levels over time may sound normal but can be damaging to
hearing. If you experience ringing in the ears or muffled speech sounds, discontinue use and
have your hearing checked. The louder the volume, the less time is required before your
hearing could be affected.
The following precautions should be taken to protect your hearing:
Limit the amount of time you use the all-in-one headset / belt-pac at high volume.
Avoid turning up the volume to block out noisy surroundings.
Turn the volume down if you can’t hear people speaking near you.

1
ion|IQ
®NDT EQUIPMENT
The ion|IQ®NDT is an audio system primarily for use at quick-
service restaurants without drive-thru operations. The
equipment shown below is standard with the ion|IQ®NDT.
Optional equipment can be ordered from your local dealer.
Figure 1. ion|IQ®NDT standard equipment
NOTE:
Equipment
quantities vary,
depending on
individual store
needs at time of
purchase.
Additional
equipment can be
ordered from the
list below.
OPTIONAL EQUIPMENT
Equipment Model Number
ionBP Belt-Pac BP6100
Belt None
Ion AIO All-In-One Headset HS6100
Wireless Headset (listen only) HS6000L
Battery for ionBP or ionAIO BAT51
Headset for ionBP HS12
Headset Earmuff None
Headset Earpiece Cover (disposable) None
Telephone Interface TI6000
Antenna Coverage Extension Kit EC10
Extended Coverage Antenna Kit EC20
Remote Antenna Kit
(with 6 ft / 1.83 meter cable) ANT20-6
Remote Antenna Kit
(with 30 ft / 9.14 meter cable) ANT20-30

2
Display
screen
Menu-select
buttons
Help button
Back button
Activity
indicators
Reset switch
(recessed)
Cabinet latches
(not shown)
Base Station
All functions of the audio system are channeled through the base station. It is
the electronic heart of the ion|IQ®NDT.External base station features are
shown in Figure 2. Internal connectors and controls are shown in Figure 8.
The menu-select buttons are used to make selections from the menu on the
display screen.
The Help button can be pushed to obtain information needed in case of problems
with the ion|IQ®NDT.
The Back button can be pushed to go back to the previous menu display, saving
any setting changes or exiting a display screen when no changes have been made.
The activity indicators light up as follows:
Above the line –Group 1 activity
A1 lights up when the A1 button is pushed on any Group 1 headset/belt-pac.
B1 lights up when the B button is pushed on any Group 1 headset/belt-pac.
Below the line –Group 2 activity
A2 lights up when the A2 button is pushed on any Group 2 headset/belt-pac.
B2 lights up when the B button is pushed on any Group 2 headset/belt-pac.
When both of the cabinet latches, on top of the cabinet are pressed down at the
same time, the cabinet can be opened by pulling forward and down.
The reset switch is used to perform a soft restart of the base station. It is located
in a small hole on the right side of the base station. To press the reset switch,
carefully push a small pointed object, such as an unfolded paper clip, into the hole.
Figure 2. Base station front panel features

3
Base Station Display Screen
The display screen is where all menu selections will be seen for
installer setups and routine operation options.
The display screen will turn off (sleep) if there is no button
activity. Pressing any button will turn it back on (wake it up).
Press the Menu button at the bottom-left of the MESSAGE
STATUS display to view the MAIN MENU, which provides access
to system settings. Press the More button on the MAIN MENU
for additional settings.
Press the More button at the bottom-right of the MESSAGE
STATUS display to view additional system status, and then press
the More button at the bottom-right of any other STATUS display.
The information on each STATUS display shows other base
station information needed to operate the system on a network and
to identify its version data.
The MESSAGE STATUS display
will be shown on the base station
until either the Menu or More
button is pushed.

4
Headsets and Belt-Pacs
Features and Controls
How to Wear the Headset
Wear the headset with the microphone on your right or left side
next to your mouth.
Adjust the headband and microphone boom as needed.
If you are using a belt-pac with headset, clip the belt-pac to your
belt or waistband on either your right or left side. Clip the clothing
clips on the headset cable to the back of your shirt and collar.
Figure 3. Belt-pac/Headset controls
Figure 4. Correct wearing of the headset
Power
button
Volume-down
button
Headset cable
connector socket
Volume-up
button
Channel “A2”
button
Channel “B”
button
Channel “A1”
button
Power
lights
Transmit
light
Channel “A1”
button
Channel “A2”
button
Channel “B”
button
Volume-up
button
Volume-down
button
Power
light
Power
button
Belt-pac headset
All-In-One headset
Hold microphone
boom here to adjust
microphone
position
Clothing
clip

5
How to Use the Headset/Belt-Pac Controls
The control buttons will activate when pressed firmly. Use your
fingertips, not your fingernails, to press the buttons.
Power On/Off
Power On Press and release the power button.
If using an ionIQ®Belt-pac ─A voice message in the headset will
say “belt-pac #, battery full/half/low” and the red power lights next
to the A1 and A2 buttons on the belt-pac will blink. After a short
time, the A2 light will go off and the A1 light will change to green. A
voice message will then say “Lane 1”(Group 1). The green light
indicates the unit is ready to use. A green light next to A1 indicates
ready for Group 1 and a green light next to A2 indicates ready for
Group 2.
If using an ionAIO Headset ─A voice message in the headset will
say “headset #, battery full/half/low” and both the power light and
the transmit light will flash red. After a short time, the power light
will change to steady green for Group 1 and the transmit light will go
off. A voice message in the earpiece will then say “Lane 1 (or 2).”
Power Off —Press and hold the PWR button for about two seconds.
A voice message in the earpiece will say “belt-pac off” or “headset off,”
and the power light will go off.
Volume Up/Down
Volume-Up Adjustment —Press and release the volume-up ▲
button. Each time you press the button you will hear a higher pitch
beep in the earpiece as the volume increases. When you reach
maximum volume, you will hear a high-pitched double beep. If you
press and hold the volume-up ▲button, you will hear repeating
beeps, increasing in pitch until the volume reaches maximum.
Then you will hear high-pitched double beeps repeating until you
release the volume-up ▲button.
Volume-Down Adjustment —Press and release the volume-down
▼button. Each time you press the button you will hear a lower
pitch beep in the earpiece as the volume decreases. When you reach
minimum volume, you will hear a low-pitched double beep. If you
press and hold the volume-down ▼button, you will hear repeating
beeps, decreasing in pitch until the volume reaches minimum. Then
you will hear low-pitched double beeps repeating until you release the
volume-down ▼button.
A1, A2 and B Buttons
Press the A1 button to communicate with Group 1 personnel
wearing headsets/belt-pacs.
Press the A2 button to communicate with Group 2 personnel
wearing headsets/belt-pacs.
The Bbutton function depends on how your system was set up.
If your system was set up for “Split-B” operation;
when you are communicating with Group 1, the Bbutton will
function the same as the A1 button. When you are communicating
with Group 2, the Bbutton will function the same as the A2 button.
If your system was set up for “Combined-B” operation;
when you press the Bbutton, you will communicate with all
personnel wearing headsets/belt-pacs.

6
Headset/Belt-Pac Registration
During installation of the ion|IQ®NDT, each headset/belt-pac was
registered for use with the base station. The base station
recognizes all headsets/belt-pacs registered to it when their
power is on, and will be able to tell the difference between them
and other electronic equipment operating on similar frequencies.
A maximum of 15 headsets/belt-pacs can be registered. If one is
replaced, you must register the new one before you use it. When
a headset/belt-pac is replaced, the old one remains in memory.
If the maximum number of 15 (in memory) is exceeded, the base
station HEADSET REGISTRATION display will tell you that 0 more
can be registered. If this happens, you may either clear all inactive
headsets/belt-pacs (not currently turned on) or clear all registered
headsets/belt-pacs. If you clear all inactive headsets/belt-pacs,
you can initiate the new registration. Each headset/belt-pac is
registered the same way, one at a time.
Register each headset/belt-pac as follows:
Be certain all headsets/belt-pacs to be registered are turned off
and the base station power is on. Others can be on or off.
On the base station MESSAGE STATUS display, press the Menu
button.
On the MAIN MENU, press the Register headsets button.
On the HEADSET REGISTRATION display, if you press the Clear
inactive button, you will unregister only those headsets/belt-
pacs that are turned off.
If you press the Clear all button, you will unregister all
headsets/belt-pacs that are registered to the base station, and
the base station will automatically restart.
NOTE:
Headsets/Belt-pacs must be
within 6 feet (1.83 meters)
of the base station while
being registered.
NOTE:
All registered headsets/
belt-pacs must be turned
on, or they will be
unregistered when you
clear inactive headsets.
If you clear all registrations,
you must re-register all
headsets/belt-pacs.
NOTE:
You will be given a
warning and allowed to
quit or continue before
registrations are cleared.

7
To register headsets/belt-pacs, press the Register headsets
button on the HEADSET REGISTRATION display.
On the TO REGISTER HEADSETS display, follow the
instructions in the box.
If you are registering only one headset/belt-pac, press the Register
single button on the TO REGISTER HEADSETS display.
If you are registering more than one headset/belt-pac, press the
Register multi button on the TO REGISTER HEADSETS display,
and continue registering the remaining ones, one at a time.
When each registration is successfully completed:
The ID number assigned to this headset/belt-pac will be shown.
ID numbers are assigned sequentially as 0 thru 9, A, B, C, D and E.
When you have finished registering headsets/belt-pacs, press the
Back button to exit the registration mode. You can continue
pressing the Back button repeatedly until you return to the MAIN
MENU or MESSAGE STATUS display.
The power light on the headset/belt-pac will remain on steady
green.
If you have any problems registering headsets/belt-pacs:
In the USA, call HME Customer Support at 1-800-848-4468.
Outside the USA, call your local HME representative for assistance.

8
Battery
Battery-release
button
Battery-release
button (blue)
Battery
Battery Removal and Replacement
Belt-pac Batteries —
To change batteries:
If a battery is weak when belt-
pac power is turned on, a
voice in the headset will say
“Battery low.” If a battery
becomes weak during
operation, a voice in the
headset will say “Change
battery.” When this happens,
press the battery-release
button and slide the battery out of
the belt-pac as shown in Figure 5.
To replace batteries:
When replacing a battery in the belt-pac, place the end of the
battery with the metal contacts into the belt-pac, in the same
position as the battery you removed. Press the battery carefully in
until it snaps in place.
All-In-One Headset Batteries —
To change batteries:
When a battery becomes weak, a voice in the headset will say
“Change battery.” When this happens, press the battery-release
button and slide the battery out of the headset as shown in
Figure 6.
To replace batteries:
When replacing a battery in the
headset, place the end of the battery
with the metal contacts into the
headset, in the same position
as the battery you removed.
Press the battery carefully in
until it snaps in place.
Recharge batteries according to the instructions on page 9.
Figure 5.
Belt-pac battery-release button
Figure 6.
Headset battery-release button

9
Battery Charger
Up to four batteries can be charged in the charger at the same time.
Charging time is approximately 2.5 hours. The battery status lights
next to each charging port are explained below. Up to six fully
charged batteries can be stored in the battery storage ports.
Procedure:
Insert batteries in the charging ports for charging. The batteries can
only go into the charging ports one way. If they do not go in easily,
turn them around. DO NOT force them. Push each battery down
into a port until it snaps in place, to be sure it makes full contact.
Battery Status Lights:
A yellow light stays on steady next to each charging port while the
port is empty.
Insert a battery in one of the four charging ports until it clicks
in place.
A red light will stay on next to a battery while it is charging.
A green light will go on next to a battery when it is fully charged.
If a yellow light is on next to a battery in a charging port, it
means the charge failed. If this happens: (1) Be sure the battery is
pushed all the way into the port until it snaps into place to make
contact. (2) Try charging in a different port. If it charges this time,
the first charging port may be defective. If the battery does not
charge in the second port, replace it with another battery.
Store up to four fully charged batteries in the storage ports.
Figure 7. Batteries in charger
Battery status
lights
Battery storage
ports
Battery status
lights
Battery storage
ports
Battery
charging
ports

10
ion|IQ
®
NDT OPERATION
The ion|IQ®NDT can be operated in Hands-Free (HF) or Push-To-
Talk (PTT) modes.
In HF operation, communication can be transmitted and received
at the same time, as in a normal telephone conversation. In the
HF mode, transmission and reception are activated by touching
and releasing the A1 or A2 button on the headset/belt-pac. In the
PTT mode, the A1 or A2 button must be pressed and held while the
operator is talking to the customer.
Changing Language of Headset/Belt-Pac Cues
To change the language of the cues heard in the headset from
English to Spanish/French and back to English, with the
headset/belt-pac power off, press and hold the volume-down ▼
button and the A1 button while you press the power PWR button.
The language of the cues heard in the headset will change when the
power goes on. The headset/belt-pac will remember this setting.
Obtaining Headset/Belt-Pac Status
To obtain headset/belt-pac status, with its power off, press and
hold the volume-down ▼button and the A2 button while you
press the power PWR button. You will hear the status message in
the headset when the power goes on.

11
Routine Operation
Hands-Free (HF) Mode
With the headset/belt-pac power off, press and hold the volume-up
▲and B buttons while you press and release the PWR button to
turn it on in the HF mode. The headset/belt-pac will remember
this setting.
Touch and release the A1 or A2 button to speak and listen.
Touch and release the A1, A2 or B button to end communication.
Touch and release the A1 or A2 button if you want to speak again.
Use the volume-up ▲and down ▼buttons to adjust the voice
level in your headset if necessary.
Push-To-Talk (PTT) Mode
With the headset/belt-pac power off, press and hold the volume-
down ▼and B buttons while you press and release the PWR
button to turn it on in the PTT mode. The headset/belt-pac will
remember this setting.
Touch and hold the A1 or A2 button to speak. Release to stop
speaking.
Use the volume-up ▲and down ▼buttons to adjust the voice
level in your headset if necessary.
Internal Communication
To communicate internally with other headset/belt-pac operators,
press and hold the B button while talking. Release when finished.
Up to three operators can have conference-call type
communication by all pressing the B button. Everyone pressing
the B button will hear each other without interference.
If your system was set up for “Split-B,” internal communication will
be heard only by headset/belt-pac operators in their group. If your
system was set up for “Combined-B”operation, internal
communication will be heard by all operators.

12
Message Center Operation
The Message Center is a central point at which messages can be
set up to be triggered by various events during designated time
periods, to be sent to crew members via headsets or ceiling
speakers.
Some messages are pre-named and pre-recorded. All messages
can be edited and re-recorded to meet your specific requirements.
The three types of messages are described below. The table on
the next page shows the names and contents of factory pre-set
messages. Following the table are detailed instructions of how to
set up your Message Center.
At the back of this manual you will find a Message Center Quick
Start Guide for planning your message settings.
Reminder messages *
Reminder messages are heard by crew members in their headsets
to remind them when routine tasks need to be done. Reminder
messages can also be set to play in the ceiling speaker. There are
12 pre-named and pre-recorded Reminder messages that can be
named and recorded to meet your store needs. There are also 3
“Empty” messages that can be named and recorded as needed.
Reminder messages can be sent to all headsets or targeted only to
designated headsets.
Alert messages *
Alert messages (audio) can be heard by crew members in their
headsets to let them know about something that requires
attention, such as a door being left open or a customer arriving in
the store. Alert messages can be sent to all headsets or only to
designated headsets. Alert messages (audio) can also be set to
play in ceiling speakers. There are 6 Alert messages that can be
triggered by switches in the store that sense conditions such as
open doors, and 14 that can be triggered by PC Network commands.
Alert messages (email/text) can also be sent to designated email
recipients, smart phones and other email/texting devices with text
information to let the manager know about Alert events in the store.
HINT!
Before continuing, it is
important to consider
all the possible time periods
during which any of the
Message Center messages
need to be played in your
store. Up to 12 time periods
can be set up. You can use
the Message Center Settings
Worksheet at the back of this
manual. When you have
determined all the time
periods needed, go to the
Schedule Times section of
these instructions to set up
the time periods for your store
before continuing with the
Message Center settings. The
current time and date, and
store open and close times
should also be set before other
Message Center settings.
NOTE:
Message Center settings are
normally made or changed
only by authorized
personnel such as store
managers. Making changes
to Message Center settings
may require a password.
If a password is needed, see
APPENDIX, Access Control.
*If currently playing, messages will be interrupted when either
of these two events occur during play: Apress, Bpress. After
the interruption has ended, the message will attempt to play
again to completion.

13
MESSAGE CENTER MESSAGES
NAME
CONTENT
REMINDER
Hand Washing
Please wash your hands.
Sanitizer
Please change sanitizer solution.
DR Trash
Please check the dining room trash.
HACCP
Please complete the HACCP shift checklist.
Quality Check
Please complete the shift quality check.
Lot Check
Please complete a parking lot check.
Restroom Check
Please check the restrooms.
Pre-Rush
Please complete the pre-rush tasks for your
workstation.
Post-Rush
Please complete the post-rush tasks for your
workstation.
Headset Status
To check headset status, press and hold A2 and volume
down while turning on the power.
Change Language
To change headset prompt language, press and hold A1
and volume down while turning on the power.
Hands Free ON
To turn headset hands free mode on, press and hold B
and volume up while turning on the power.
Empty 1-3
Not pre-recorded.
ALERT
NAME
EVENT
CONTENT
Freezer Door
SW1
The freezer door has been left open.
Cooler Door
SW2
The cooler door has been left open.
Back Door
SW3
The back door has been left open.
Lobby Door
SW4
A guest has entered the lobby.
Empty
SW5
Not pre-recorded.
Empty
SW6
Not pre-recorded.
Empty
N1 –N14
Not pre-recorded.
Reminder messages are
triggered by time and
day only.
Alert messages are
triggered by input
signals, plus time and
day or Network events.
Under EVENT −
SW# refers to a
switch-triggered alert.
N# refers to a
Network-triggered alert.

14
Reminder Message Settings
To set up the time periods and locations for Reminder Messages
to be played, or to name and/or record Reminder Messages, press
the Menu button on the base station MESSAGE STATUS display
and then, on the MAIN MENU press the Message Center button.
Press the Reminder messages button on the MESSAGE
CENTER MENU.
To select a message on the REMINDER MESSAGES display, press
the ▲(up) or ▼(down) button to scroll up or down to highlight the
desired message. To edit the highlighted message, press the Edit
button.
Rename Message
To change the name of the selected message, press the Rename
button on the EDIT REMINDER MESSAGE display.
On the Rename display, use the Erase button to clear characters
in the current name to change them. Use the ◄, ►, ▲and ▼
buttons to move the highlight to a character you would like to use
in the name. Use the Sel (select) button to enter the highlighted
character in the name. When you are finished, press the Back
button to save the new name.