HME ION IQ User manual

Wireless Drive-Thru Audio System
Operating Instructions
HME# 400G660 Rev B 1/6/12
HM Electronics, Inc.
14110 Stowe Drive
Poway, CA 92064 USA
Phone: [phone]
Fax: [phone]

Table of Contents
ion|IQTM EQUIPMENT..............................................................................................................................1
Base Station..............................................................................................................................................................2
Front Panel...........................................................................................................................................................2
Rear and Side Panels............................................................................................................................................3
HEADSET................................................................................................................................................................4
Features and Controls ..........................................................................................................................................4
How to Wear the Headset ....................................................................................................................................4
How to Use the Headset Controls........................................................................................................................5
Headset Registration............................................................................................................................................5
Battery Removal and Replacement......................................................................................................................8
Battery Charger.........................................................................................................................................................9
ion|IQTM OPERATION.............................................................................................................................10
Changing Language of Headset Cues.....................................................................................................................10
Obtaining Headset Status........................................................................................................................................10
Single-Lane Operation............................................................................................................................................11
Dual-Lane Operation ..............................................................................................................................................12
Tandem Operation ..................................................................................................................................................13
Internal Communication.........................................................................................................................................13
Operator Mode........................................................................................................................................................14
Message Center Operation......................................................................................................................................15
Customer Greeter Settings .................................................................................................................................17
Reminder Message Settings...............................................................................................................................21
Alert Message Settings ......................................................................................................................................25
Schedule Times.......................................................................................................................................................30
Volume Adjustments ..............................................................................................................................................31
Wired Backup System Operation ...........................................................................................................................32
Vehicle Detection ...................................................................................................................................................33
Store Settings..........................................................................................................................................................34
PC Navigation.........................................................................................................................................................42
PC Reports..............................................................................................................................................................43
EQUIPMENT CARE AND CLEANING................................................................................................44
Handling the Equipment Properly ..........................................................................................................................44
Cleaning the Equipment .........................................................................................................................................44
IN CASE OF PROBLEMS.......................................................................................................................45
Troubleshooting......................................................................................................................................................45
Service Call.............................................................................................................................................................46
Base Station Internal Controls and Indicators.........................................................................................................47
Diagnostics .............................................................................................................................................................48
To Set Base Station for Spanish or French Language Operation............................................................................49
EQUIPMENT SPECIFICATIONS .........................................................................................................50
IMPORTANT NOTICES.........................................................................................................................51
Figures and Diagrams
Figure 1. ion|IQTM standard equipment ......................................................................................................................1
Figure 2. Base station front panel features .................................................................................................................2
Figure 3. Base station rear panel features...................................................................................................................3
Figure 4. Headset controls..........................................................................................................................................4
Figure 5. Correct wearing of the headset....................................................................................................................4
Figure 6. Belt-pac battery-release latch......................................................................................................................8
Figure 7. Headset battery-release latch.......................................................................................................................8
Figure 8. Batteries in charger .....................................................................................................................................9
Figure 9. Typical tandem drive-thru.........................................................................................................................13
Figure 10. Wired backup switches on bottom of base station ...................................................................................32
Figure 11. Base station internal features....................................................................................................................47

The Headset provides basic operating cues in Spanish and French, as follows. Refer
also to the Changing Languages instructions on page 10.
© 2012 HM Electronics, Inc.
The HME logo and product names are registered trademarks of HM Electronics, Inc. All rights reserved.
HM Electronics, Inc. is not responsible for equipment malfunctions due to erroneous translation of
its installation and / or operating publications from their original English versions.
Español
El COM6000BP proporciona información que indica el estado del
funcionamiento del mismo en español como es: ,
, , ,
y .
Para cambiar el idioma de la información que se escucha en la diadema, de ingles
a español, sigua los siguientes pasos: Oprima y mantenga presionado el botón
“A1”, así como el botón para reducir el volumen “▼”y el botón para encender el
comunicador “PWR” al mismo tiempo, hasta que el comunicador se encienda.
Français
COM6000BP fournit les sélections de fonctionnement fondamentales suivantes
en français:
 
et .
Pour changer les indications de l'anglais au français, appuyer et tenir le “A1” et
le volume en bas “▼” en même temps, tout en appuyant sur le boutton
d’allumage “PWR”.
Illustrations in this publication are approximate representations of
the actual equipment, and may not be exactly as the equipment appears.

1
ion|IQTM EQUIPMENT
The ion|IQTM is an audio system primarily for use at quick-service
restaurants. The equipment shown below is standard with the
ion|IQTM. Optional equipment can be ordered from your local
dealer.
Figure 1. ion|IQTM standard equipment
NOTE:
Equipment
quantities vary,
depending on
individual store
needs at time of
purchase.
Additional
equipment can be
ordered from the
list below.
OPTIONAL EQUIPMENT
Equipment Model Number
Belt-Pac COM6000BP
Belt None
Odyssey IQ All-In-One Headset HS6000
Wireless Headset (listen only) HS6000L
Battery for Odyssey IQ BAT41
Headset HS12
Headset, Over-the-Ear M220
Headset Earmuff None
Headset Earpiece Cover (disposable) None
Headset Interface HSI6000
Telephone Interface TI6000
Vehicle Detector Board VDB102
Vehicle Detector Board (with relay) VDB102R
Vehicle Detector Loop (underground) VDL100
Low-Profile Speaker SP2500LP
Ceiling Speaker MM100
Microphone DM4
Mode Switch (dual lane) MS10
Remote Speed Team Switch SW2
Switcher Circuit Board None
Antenna Coverage Extension Kit EC10
Extended Coverage Antenna Kit EC20
Remote Antenna Kit
(with 6 ft / 1.83 meter cable) ANT20-6
Remote Antenna Kit
(with 30 ft / 9.14 meter cable) ANT20-30

2
Display screen
Menu-select
buttons
Help button
Back button
Activity
indicators
Base Station
All functions of the drive-thru audio system are channeled through
the base station. It is the electronic heart of the ion|IQTM.
External base station features are shown in Figures 2 and 3.
Internal features are shown in Figure 11.
Front Panel
The display screen is where all menu selections will be seen for installer
setups and routine operation options. The STATUS display will be shown on
the base station until you press any of the buttons to select another display.
Figure 2. Base station front panel features
NOTE:
The STATUS
display will turn
off (sleep) if there
is no button
activity. Pressing
any button will
turn it back on
(wake it up).

3
The menu-select buttons are used to make selections from the menu on the
display screen.
The Help button can be pushed to obtain information needed in case of problems
with the ion|IQTM.
The Back button can be pushed to go back to the previous menu display.
The activity indicators light up as follows:
Above the line - Lane 1 activity (single or dual-lane operations)
A1 lights up when the A button is pushed on any headset in single-lane
operations, or on any Lane 1 headset in dual-lane operations.
B1 lights up when the B button is pushed on any headset in single-lane
operations, or on any Lane 1 headset in dual-lane operations.
The car above the line lights up when a car is present at the menu board in
single-lane operations, or at the Lane 1 menu board in dual-lane operations.
Below the line - Lane 2 activity (dual lane operations only)
A2 lights up when the A button is pushed on any Lane 2 headset.
B2 lights up when the B button is pushed on any Lane 2 headset.
The car below the line lights up when a car is present at the Lane 2 menu board.
Rear and Side Panels
When both of the cabinet latches, on top of the cabinet are pressed down at
the same time, the cabinet can be opened by pulling forward and down.
The antenna connectors are for screw-mounting the enclosed antennas.
The four screwholes are used to mount the base station on the wall.
The reset switch is used to perform a soft restart of the base station. It is
located in a small hole on the right side of the base station. To press the
reset switch, push a small pointed object, such as an unfolded paper clip,
into the hole.
Figure 3. Base station rear panel features
Cabinet
latches
Antenna
connectors
Screw
holes for
mounting
on wall
Reset switch
(recessed)

4
HEADSET
Features and Controls
How to Wear the Headset
Wear the headset with the microphone on your right or left side
next to your mouth.
Adjust the headband and microphone boom as needed.
If you are using a belt-pac with headset, clip the belt-pac to your
belt or waistband on either your right or left side. Clip the clothing
clips on the headset cable to the back of your shirt and collar.
If you are using an Odyssey IQ All-In-One Headset, put the
headset on your head with the headset band behind your neck.
Figure 4. Headset controls
Figure 5. Correct wearing of the headset
Headset band
Hold microphone
boom here to adjust
microphone
position
Clothing clip
Channel “A1”
button
Channel “B”
button
Channel “A2”
button
Power
button
Volume-up
button
Volume-down
button
Power
light
Transmit
light
Channel “A1”
button
Channel “B”
button
Channel “A2”
button
Power
button
Volume-up
button
Volume-down
button
Headset cable
connector socket
Power
lights

5
How to Use the Headset Controls
The headset control buttons will activate when pressed firmly. Use
your fingertips, not your fingernails, to press the buttons.
Power On/Off
Power On Press and release the power button.
If using a Belt-pac ─A voice message in the earpiece will say “belt-
pac #, battery full/half/low” and the red power lights next to the A1
and A2 buttons on the belt-pac will go on. After a short time, one
light will go off and the other will change to green. A voice message
will then say “Lane 1 (or 2) ready.” The green light indicates the unit
is ready to use. In dual-lane operations, a green light next to A1
indicates ready on Lane 1 and a green light next to A2 indicates
ready on Lane 2.
If using an Odyssey IQ ─A voice message in the earpiece will say
“headset #, battery full/half/low” and both the power light and the
transmit light will be flashing red. After a short time, the power light
will change to steady green for Lane 1 or steady red for Lane 2, and
the transmit light will go off. A voice message in the earpiece will
then say “Lane 1 (or 2).”
Power Off —Press and hold the PWR button for about two seconds.
A voice message in the earpiece will say “belt-pac off” or “headset off,”
and the power light will go off.
Volume Up/Down
Volume Up Adjustment —Press and release the volume-up ▲
button. Each time you press the button you will hear a higher pitch
beep in the earpiece as the volume increases. When you reach
maximum volume, you will hear a high-pitched double beep. If you
press and hold the volume-up ▲button, you will hear repeating
beeps, increasing in pitch until the volume reaches maximum.
Then you will hear high-pitched double beeps repeating until you
release the volume-up ▲button.
Volume Down Adjustment —Press and release the volume-
down ▼button. Each time you press the button you will hear a
lower pitch beep in the earpiece as the volume decreases. When
you reach minimum volume, you will hear a low-pitched double
beep. If you press and hold the volume-down ▼button, you will
hear repeating beeps, decreasing in pitch until the volume
reaches minimum. Then you will hear low-pitched double beeps
repeating until you release the volume-down ▼button.
Headset Registration
During installation of the ion|IQTM, each headset was registered for
use with the base station. The base station thereby recognizes all
headsets registered to it when their power is on, and will be able
to tell the difference between them and other electronic
equipment operating on similar frequencies.
A maximum of 15 headsets can be registered. If one is replaced,
you must register the new one before you use it. When a headset
is replaced, the old one remains in memory. If the maximum
number of 15 (in memory) is exceeded, the base station HEADSET
REGISTRATION display will tell you that 0 more headsets can be
registered. If this happens, you may either clear all inactive
headsets or clear all current registrations. If you clear all inactive
headsets, you can initiate the new registration. If you clear all
current registrations, you must re-register all active headsets.
Each active headset is registered the same way, one at a time.
NOTE:
All currently registered
headsets must be turned
on, or they will be
unregistered when you
clear inactive headsets.

6
Register each headset as follows:
Be certain all headsets to be registered are turned off and the
base station power is on. Other headsets can be on or off.
On the base station STATUS display, press the Menu button.
On the MAIN MENU, press the Register headsets button.
On the HEADSET REGISTRATION display, if you press the Clear
inactive button, you will unregister any headsets that are not
turned on.
If you press the Clear all button, you will unregister all headsets
that are registered to the base station, and the base station will
automatically restart.
To register headsets, press the Register headsets button on the
HEADSET REGISTRATION display.
NOTE:
Headsets must be within
6 feet (1.83 meters)
of the base station while
being registered.
NOTE:
You will be given a
warning and allowed to
quit or continue before
registrations are cleared.