HME WIRELESS 6000 User manual

HME# 400519
Rev A 9/8/03
Wireless 6000
Wireless Drive-Thru Audio System
Operating Instructions

Table of Contents
I. GENERAL.........................................................................................................................1
II. EQUIPMENT FUNCTIONS AND USE .........................................................................1
A. Base Station.....................................................................................................................................2
B. COM6000BP COMMUNICATOR®...............................................................................................4
C. Battery Charger................................................................................................................................7
III. WIRELESS 6000 OPERATION......................................................................................8
A. Single-Lane Operation.....................................................................................................................8
B. Dual-Lane Operation .......................................................................................................................9
C. Internal Communication ................................................................................................................10
D. Speed-Team Operation..................................................................................................................10
E. Wired Backup System ...................................................................................................................10
F. Message Repeater Operation .........................................................................................................11
IV. EQUIPMENT CARE AND CLEANING......................................................................12
A. Proper Handling.............................................................................................................................12
B. Cleaning ...................................................................................................................................12
V. IN CASE OF PROBLEMS.............................................................................................13
VI. SPECIFICATIONS.........................................................................................................16
VII. OPTIONAL EQUIPMENT............................................................................................17
VIII. FCC NOTICE..................................................................................................................17
List of Figures
Figure Title Page
1 Wireless 6000 equipment........................................................................................................1
2 Wireless 6000 Base Station with front door open...................................................................2
3 COM6000BP COMMUNICATOR®beltpac..........................................................................4
4 Wearing the Communicator headset.......................................................................................4
5 COMMUNICATOR®battery-release latch ............................................................................5
6 Registration buttons and indicators.........................................................................................6
7 Batteries in charger .................................................................................................................7
8 S2 switch on Switcher Board................................................................................................10
9 Base station internal controls and indicators.........................................................................15
The HME logo and the word COMMUNICATOR®are registered trademarks of HM Electronics, Inc.
© Copyright HM Electronics, Inc. - September 2003

1
I. GENERAL
The Wireless 6000 is a wireless audio system primarily for use at quick-service restaurants.
II. EQUIPMENT FUNCTIONS AND USE
Figure 1. Wireless 6000 equipment

2
A. Base Station
The base station is the electronic heart of the Wireless 6000. It contains the circuitry through
which all functions of the drive-thru audio system are channeled.
External base station features are shown in Figure 2, and described on page 3. Its internal
controls and connectors are shown in Figure 8 on page 14.
AC
B
Figure 2. Wireless 6000 Base Station with front door open

3
Base Station External Features
Front — (See Aon Figure 2.)
• Four power supply lights are on when the base station has AC power.
• “A” TALK light is on during channel-A transmission.
• “B” TALK light is on during channel-B transmission.
• VEHICLE PRESENT light is on when a vehicle is present in the drive-thru lane or
when the system is in vehicle-detect override.
• RECORD light is ON RED when the base station is ready to record red message for
the message repeater, and BLINKING RED while a red message is being recorded.
It is ON GREEN when the base station is ready to record green message for the
message repeater, and BLINKING GREEN while a green message is being recorded.
Bottom — (See Bon Figure 2.)
• PUSH FOR RECORD MODE button must be pushed IN AND RELEASED ONCE to
prepare the base station to record red message for the message repeater, or pushed
IN AND RELEASED TWICE to record green message.
Behind Front Door — (See Con Figure 2.)
• GREEN MESSAGE and RED MESSAGE switches must be switched ON to use the
message repeater, OFF when the message repeater is not being used. Instructions
are given inside the front door.
• SPEED TEAM switch must be switched ON for speed-team operation, OFF for normal
drive-thru operation
• VEHICLE DETECTOR switch must be switched to OVERRIDE to disable the vehicle
detector. To reset the vehicle detector, switch to OVERRIDE for 5 seconds, then switch
back to NORMAL and leave for normal vehicle detection operation. If the switch is left
in the OVERRIDE position, the outside microphone will remain on continuously.
• DIP switches at the top are used to control message routing to the outside speaker, grill
speaker or COMMUNICATOR®s. DIP switch settings are shown inside the front door.
• Nine level controls are used to set the following levels:
VAA LEVEL CONTROL adjusts the volume level at which the order taker, speaking
into the headset microphone, will cause the inbound volume of the customer’s voice
to be lowered in the Communicator headset.
VEH. PRES TONE VOL. adjusts the vehicle-present tone volume in the headset.
VEH. PRES. TONE VOL. GRILL adjusts the volume of the vehicle present tone
played through the grill speaker.
SPKR VOL. OUTSIDE adjusts the outside speaker volume.
MSG VOL. OUTSIDE adjusts the volume of the outgoing message-repeater
message to the customer at the speaker post or menu board.
INBOUND VOL GRILL adjusts the volume of the inbound audio from the outside
microphone played through the grill speaker.
A VOL. GRILL adjusts the volume of channel A communication, from Communicator
operators, played through the grill speaker.
B VOL. GRILL adjusts the volume of channel B communication, from Communicator
operators, played through the grill speaker.
MSG VOL. GRILL adjusts the volume of the message-repeater message played
through the grill speaker.

4
Channel “A1”
button
Channel “B”
button
Channel “A2”
button
Power
button
Volume-up
button
Volume-down
button
Headset cable
connector socket
B. COM6000BP COMMUNICATOR®
1. Features and Controls
Figure 3. COM6000BP COMMUNICATOR®beltpac
2. How to Wear the Communicator
• Wear the headset with the microphone on your right or left side next to your mouth.
• Adjust the headband for a comfortable fit.
• Clip the beltpac to your belt or waistband on either your right or left side.
• Run the headset cable up your back and clip it to the back of your shirt and collar with
clothing clips on the cable.
Figure 4. Wearing the Communicator headset

5
3. How to Use the COM6000BP COMMUNICATOR®Controls
The Communicator control buttons have a snap action. They will activate when pressed
firmly. Use your fingertips, not your fingernails, to press the buttons.
a. Power On/Off
• Power On – Press and release the PWR (power) button. A voice message in
the earpiece will say “power on,” and the beltpac number and software version,
and the red power lights next to the A1 and A2 buttons on the beltpac will go on.
After a short time, one light will go off and the other will change to green. The
voice message will then say “Lane 1 (or 2) ready.” The green light indicates the
COMMUNICATOR®is ready to use. In dual-lane operations, a green light next to A1
indicates ready on Lane 1 and a green light next to A2 indicates ready on Lane 2.
• Power Off – Press and hold the PWR button for approximately two seconds. A
voice message in the earpiece will say “power off,” and the power lights will go off.
b. Volume Up/Down
• Volume Up Adjustment – Press and release the volume-up Sbutton. Each time
it is pressed, a beep will be heard in the earpiece as the volume increases one step.
When maximum volume is reached, “maximum” will be heard in the earpiece. If you
press and hold the volume-up button, repeating beeps will be heard as the volume
steps up to maximum. “Maximum” will be heard in the earpiece, and will be
repeated until you release the volume-up button.
• Volume Down Adjustment – Press and release the volume-down Tbutton.
Each time it is pressed, a beep will be heard in the earpiece as the volume
decreases one step. When minimum volume is reached, a double beep will be
heard. If you press and hold the volume-down button, repeating beeps will be
heard as the volume steps down to minimum.
4. Battery Removal and Replacement
TO CHANGE BATTERIES: When a battery becomes weak, a voice in the earpiece will say
“Change battery.” When this happens, take the Communicator out of its pouch and remove
its battery. Slide the battery-release latch in the direction of the arrow shown in Figure 5.
Pull up on the end of the battery near the battery-release latch and lift the battery out of the
Communicator, or turn the Communicator over and catch the battery in your hand.
TO REPLACE BATTERIES: When replacing a battery in the Communicator, place the
end of the battery with the metal contacts into the battery holder on the Communicator, in
the same position as the battery you removed. Press the top of the battery carefully into
the battery holder until it snaps in place under the battery-release latch.
Battery-release
latch
Figure 5. COMMUNICATOR®battery-release latch

6
5. COMMUNICATOR®Registration
During installation of the Wireless 6000 system, each Communicator was registered for
use with a specific base station. The base station thereby recognizes all registered
Communicators when their power is on, differentiating between them and interfering
transmissions from other electronic equipment operating on similar frequencies. If a
Communicator is replaced, the new one must be registered. A maximum of 15
Communicators can be registered.
When a Communicator is replaced, the old one remains in memory. If the maximum
number of 15 is exceeded, all current registrations must be cleared, and all active
Communicators must be re-registered. To clear all current registrations, press the
“Clear All Registration” button and the “Reset” button simultaneously. Refer to Figure 6
below. Continue holding the “Clear All Registration” button after releasing the “Reset”
button, until the clear code “c” (lower case) appears on the Communicator ID display.
All active Communicators can then be registered, one at a time.
Register each Communicator as follows:
• Be certain all Communicators to be registered are powered off and the base station
power is on.
• Open the base station and press the registration button shown in Figure 6.
⎯If no Communicators are powered on, the status light shown in Figure 6 will be blinking
red. If any Communicators are powered on, the status light will be blinking green.
⎯After you press the registration button, the Communicator ID display will show a
small “o” for open.
• Press and hold the Bbutton while pressing and releasing the PWR (power) button to
turn the Communicator on, then release the Bbutton. This will cause the Communicator
to enter the registration mode.
⎯The status light in the base station will be blinking green, and the Communicator ID
display will continue to show a small “o” for open.
⎯The power lights next to the A1 and A2 buttons on the Communicator will be
blinking red then will change to green.
When the registration is successfully completed:
⎯The green status light in the base station will be on steady and the Communicator
ID display, to the left of the status light, will show the ID number assigned to this
Communicator. ID numbers are assigned sequentially as 0 thru 9, A, b, C, d and E.
⎯One of the power lights on the Communicator will remain on steady green.
Figure 6. Registration buttons and indicators
R
e
gi
strat
i
on
b
utton
S
tatus
ligh
t
C
ommun
i
cator
ID
di
sp
l
a
y
Cl
ear
All
Registration button
R
eset
b
utton

7
Battery in
storage port
Battery in
charging port
C. Battery Charger
Up to four batteries can be charged in the charger at the same time. Charging time is
approximately 2.5 hours. The battery status lights next to each charging port are explained
below. Up to six fully charged batteries can be stored in the battery storage ports.
• Insert battery in one of four charging ports until it clicks in place.
• Yellow light next to each battery port stays on while port is empty. When battery is in port,
yellow light flashing next to battery port indicates CHARGE PENDING, which means the
temperature where the charger is located is out of the battery’s operating range (32o-104oF,
0o-40oC). Adjust the room temperature or move the charger to a cooler area. When battery
is in port, yellow light on steady next to battery port means CHARGE FAILED. Follow
diagnostic instructions on side of battery charger.
• Red CHARGING light next to battery port stays on while battery is charging.
• Green READY light next to battery port goes on when battery is fully charged.
• Store fully charged batteries in storage ports.
CAUTION: Do not remove batteries from the charger until the green READY
light is lit, or the charger will reset and the charge cycle will begin again.
Figure 7.
Batteries in charger

8
III. WIRELESS 6000 OPERATION
The COM6000BP can be operated in Hands-Free (HF), Auto-Hands-Free (AHF) or Push-To-Talk (PTT)
modes. If your store does not have HF capability, the Wireless 6000 should be operated according to
section III. A. 3. below in single-lane stores, or section III. B. 3. (page 9) in dual-lane stores.
A full-duplex system supports HF, AHF and PTT operation. Communication can be transmitted and
received at the same time, as in a normal telephone conversation. In the AHF mode, transmission
and reception are activated automatically when a customer drives into the drive-thru lane. In the HF
mode, transmission and reception are activated by touching and releasing one of the Abuttons on
the Communicator. In the PTT mode, one of the Abuttons on the Communicator must be held while
the operator is talking to the customer. A half-duplex system only supports the PTT mode. One of
the Abuttons on the Communicator must be held while the operator speaks to the customer. The
customer’s voice will not be heard while the operator is transmitting.
When a customer arrives in the drive-thru lane, you will hear a single beep in the headset for single
lane operations and for Lane 1 in dual-lane operations, or a double beep for Lane 2 in dual-lane
operations. In dual-lane operation, if you are communicating with a customer when another customer
arrives in the opposite lane, a higher pitch double beep will sound in the headset. When the first
customer leaves the speaker post, the same high pitch double beep will repeat in your headset
every four seconds until you touch the A1 or A2 button to communicate with the second customer.
NOTE: In dual-lane operations, if you have a Mode Switch and it is in the “2 OPERATORS” position,
you will only hear single beeps in your headset when customers arrive in the lane you are operating.
A. Single-Lane Operation (one base station for one speaker post)
1. Hands-Free (HF) Mode:
!With the power off, press and hold the volume-up Sand Bbuttons while pressing and releasing the
PWR button to turn the power on in the HF mode. The Communicator will remember this setting.
!As a customer enters the drive-thru lane, you will hear an alert tone (single beep) in your headset,
and you will be able to hear the customer at the speaker post or menu board.
!Use volume-up Sor down Tbuttons to adjust customer’s voice level in headset if necessary.
!Touch and release A1 or A2 button to speak and listen to customer.
!Touch and release A1, A2 or Bbutton to end communication with customer.
!Touch and release A1 or A2 button if you want to speak to the customer again.
!If customer drives away from speaker post or menu board, the Communicator stops transmitting.
2. Auto Hands-Free (AHF) Mode:
NOTES: Only one Communicator operator at a time can use this feature. If a Communicator is turned
off while in the AHF mode, it will automatically be reset for its previous operating mode.
!With the power off, press and hold the volume-up Sand A1 buttons while pressing and releasing the
PWR button to turn the power on in the AHF mode.
!As a customer enters the drive-thru lane, you will hear an alert tone (single beep) in your headset,
and you will be able to hear the customer at the speaker post or menu board.
!Use volume-up Sor down Tbuttons to adjust customer’s voice level in headset if necessary.
!Speak and listen to customer without pressing any buttons.
!Touch and release A1, A2 or Bbutton to end communication with customer.
!Touch and release A1 or A2 button if you want to speak to the customer again.
!If customer drives away from speaker post or menu board, the Communicator stops transmitting.
3. Push-To-Talk (PTT) Mode:
!With the power off, press and hold the volume-down Tand Bbuttons while pressing and releasing the
PWR button to turn the power on in the PTT mode. The Communicator will remember this setting.
!As a customer enters the drive-thru lane, you will hear an alert tone (single beep) in your headset,
and you will be able to hear the customer at the speaker post or menu board.
!Use volume-up Sor down Tbuttons to adjust customer’s voice level in headset if necessary.
!Touch and hold A1 or A2 button to speak to customer. Release when finished.