HME NEXEO HDX RT7000 User manual

Quick Reference Installation Guide
HM ELECTRONICS, INC.
2848 Whiptail Loop, Carlsbad, CA 92010 USA
Phone: [phone] Fax: [phone]
Website: www.hme.com Email: [email protected]
HME# PUB - 00074
Rev C 02/07/22
NEXEO | HDX™ RT7000 REMOTE TRANSCEIVER
The RT7000 (Fig. 1) is a transceiver used to facilitate communication
with the NEXEO | HDX™system. It uses a wired connection to the
base station but is wireless for headset communication. Up to four
RT7000s can be connected to the base station for greater coverage.
TOOLS/EQUIPMENT REQUIRED
• Drill and drill bit set
• Screwdriver (Phillips #2), tape measure, pencil/maker
• Cable Pull Equipment (fish stick/tape, pull string, cable ties, etc.)
• Safety glasses, ladder
INSTALLATION, SETUP, AND OPERATION
1. Survey the premises to determine a good location to mount the
RT7000 (see "RT7000 Notes" on page 3 and Fig. 12 on page 4).
2. Route the Ethernet cable from the base station to the RT7000
location.
3. Loosely mount the RT7000 (until range tested with the Installa-
tion Wizard in step 7.
4. Connect the Ethernet cable to the RJ45 port on the rear of the
RT7000 (see Fig. 2) and the other end to one of the available
ports on the base station (see Fig. 3, Fig. 11, and Table 2). The
base station provides power for the RT7000. The center LED on
the front of the RT7000 is the power indicator. It turns on solid
green once power is connected (see Fig. 9 on page 3).
5. One of the outer LEDs (numbered 1 to 4) also turns on and
initially flashes a different color as the RT7000 completes a scan
of the environment to find an available channel (see Table 1).
Once the scan is finished, this outer LED also turns solid green
(see Fig. 9 on page 3). During this time, the base station HOME
screen also provides a color-coded status for the RT7000 (it is
labeled as "Transceivers," see Fig. 4). The indicator
initially turns (yellow) while scanning for a channel before
turning (green) when one is found. This can take a few
minutes.
Fig. 4
6. At the base station, go to SYSTEM, log in, then tap the TROUBLE-
SHOOTING tab and select “Installation Wizard” from the drop-
down list. Tap the “Start Installation Wizard” button. This opens
the Installation Wizard, as shown in Fig. 5.
Fig. 1
Rear View
Fig. 2
Fig. 3
1 2
3 4
RT7000 TRANSCEIVER
Front View
RT7000 TRANSCEIVER
Rear View
THIS SIDE UP
Mounting Holes
RJ45 Port
for Ethernet cable
NEXEO BASE STATION
PCBA (Partial)
Remote
XCVR 1
Remote
XCVR 2
Remote
XCVR 3
Remote
XCVR 4
Ethernet/
Network
Telephone
Interface
Timer Greet
Veh Detect 1
Timer Greet
Veh Detect 2
Veh Detect
Inputs
Alert
Inputs
Remote
Switches
Early
Warnings
Power
In
DC +
DC -
GND
Micro
USB
J200
J600
J201 J800 J801 J802
J805
J804
J803
J2003
J3000
J4500 J4501
J1400
J3200
J3400
J3600
J3800
1
1
1
1
1 1 1
1
1
1
1
Serial
Debug
USB
J?301
J?300
J1
PCBA
Side View Detail
Ethernet
(Network)
Remote
Module 1
Remote
Module 2
Remote
Module 3
Remote
Module 4
Power
Transceiver (x4)
1 2
3 4
Vertical Mount Only
(this way up)
REMOTE TRANSCEIVER
(RT7000)

©2022 HM Electronics, Inc. All rights reserved.
2
Fig. 5
7. Critical Step: At the Configure stage of the Instal-
lation Wizard, the Transceiver Installation Step 2
screen (see Fig. 6) prompts you to pair a headset,
which switches it to Reception Location Mode once
paired (see Fig. 7). The Reception Location Mode
indicator turns from OFF to ON (Fig. 7). Tap
“Continue” to move to Transceiver Installation Step
3. You will need to walk all areas of the store where
the headset will be used to ensure a good signal.
The Boom LED at the tip of the Headset micro-
phone flashes different colors to indicate areas
with strong or weak reception (The NEXEO screen
displays this color-coded range which is also shown
here in Fig. 8). Depending on the results, you may
have to reposition the Remote Transceiver before
finding the optimal location.
Note: Depending on the size and layout of the
store, some stores may require more than one Re-
mote Transceiver to provide adequate coverage.
8. However, if the mounting location is not a good
one, move the RT7000 to another location and
repeat steps 1 through 7 until a good location is
found.
CAUTION: If the RT7000 needs to be
relocated, wait at least 5 seconds after
unplugging it before reconnecting the
cable to the same base station port. This
allows time for the system to turn off
power to the port, connecting to a live
port can damage the circuitry. Or, you
can reconnect it to a different port.
10. Mark the wall through the two mounting keyholes
and drill two holes (avoid electrical or plumbing
obstructions).
11. Install the provided hardware but do not tighten.
Leave a gap (~ ¹/8th inch (3.2 mm)) between the
screw heads and wall.
12. Align the RT7000 mounting holes with the two
screws (Fig. 2). Mount the RT7000 over the screw
heads until flush against the wall, then slide it down
onto the screws to secure it in place and tighten
hardware.
RT7000 LED Colors with Functional Description
Color (LEDs 1-4) Functional Description
Green (Solid)
Magenta (Blinking)
Yellow (Blinking)
Yellow (Solid)
Blue (Blinking)
Cyan (Blinking)
Red (Solid)
Ready for use. RT7000 is broadcasting,
and Headsets can connect.
WiFi Scan.
Radar Scan.
RT7000 is in Test Mode.
Main radio or Radar1 radio is updating.
Radar2 radio is updating.
RT7000 has reset and is starting initial-
ization.
Table 1
Reception Location Mode
Signal Strength
NEXEO Headset
GOOD SIGNAL
WEAK or NO SIGNAL
Pair the Headset again if there
are no colors on the Boom LED.
Green LED
STRONG SIGNAL
Blue LED
Red LED
Boom LED
Fig. 6
Fig. 7
Fig. 8

©2022 HM Electronics, Inc. All rights reserved. 3
1 2
3 4
Fig. 9
Fig. 10
RT7000 Notes:
• The RT7000 is omnidirectional so mount the
RT7000 high in a central location where the head-
sets are typically used.
• Maximize line of sight between the RT7000 and
headsets in an area free from obstructions and
equipment/materials that can interfere with signal
propagation. These include walls, large metal ap-
pliances, hoods, and backsplashes, etc.
• Mount the RT7000 vertically on a wall in the upright
position (see arrow on RT7000 rear). Do NOT
mount horizontally, such as on a ceiling. This will
reduce the RT7000’s range.
• The RT7000 uses an Ethernet (Cat5 or Cat6) cable.
Do not exceed 500’ (152 m).
• Large or multilevel premises may require more than
one RT7000. Up to four RT7000s are supported by
one base station.
• Once connected to the base sta-
tion, the center LED on the RT7000
front illuminates to indicate it is
turned on. One of the outer LEDs
(numbered 1 to 4) also turns on
depending on what base station
port it is connected to (1 is used in
this example, see Fig. 9 and Table
2). This outer LED will initially flash a different color
(see Table 1) as the RT7000 scans for available
channels before turning solid green once a channel
is found.
Remote
XCVR 4
Remote
XCVR 3
Remote
XCVR 2
Remote
XCVR 1
Ethernet
DC +
DC -
GND
Micro
USB
J200
J600
J201 J800 J801 J802
J805
J804
J803
J2003
J3000
J4501 J4500
J1400
J3200
J3400
J3600
J3800
1
1
1
1 1 1
1
1
1
1
Serial
Debug
USB
J?301
J?300
J1
1 2 3 4 5
BK SPKR + BK SPKR - GND I.D. N.C.
HME
SS7000
SPEAKER REAR VIEW
RELAY | DM5 MIC | SPKR
LOOPPLC/BASE
1
1
1
BCKP
SPKR
1 2 3 1 2
1 2 3 4 5
1 2 3 4 5 6 7
1 2 3 4 5 6
BK SPKR (+) - 5 BK SPKR (-) - 4 NO - 3 COM - 2 NC -1
POS - 1 NEG - 2
IN 1 - 1 IN 2 - 2 GND- 3
HME
SPKR (+) - 7 SPKR (-) - 6 GND - 5 I.D. - 4 GND - 3 MIC (-) - 2 MIC (+) - 1
DM5
MIC
Insulate and ground
exposed shield wires
NOTE: Shield
must be
terminated
to GND and
insulated or
sleeved
DC+
GND
DC-
1 2
3 4
Base Station
opened
PCBA
To NETWORK ROUTER
For CLOUD CONNECTION
48 V
BASE STATION
POWER SUPPLY
To REMOTE
TRANSCEIVER REAR
To REMOTE
TRANSCEIVER REAR
IB7000
REAR VIEW
LOOP
CONNECTION
RT7000 TRANSCEIVER
Front View
Note: If using an
SP10 speaker,
only 2 speaker
wires are used
This way
up on
vertical wall
Fig. 11
Base Station opened with partial PCBA detail
Base Station RT7000 Ports
Connector #Label To LED #
J3200
J3400
J3600
J3800
Remote XCVR 1
Remote XCVR 2
Remote XCVR 3
Remote XCVR 4
First RT7000*
Second RT7000*
Third RT7000*
Fouth RT7000*
1
2
3
4
Table 2
*RT7000s can be connected to any port in any order.
• If the RT7000 is mounted outside on an exterior
wall, a lightning arrestor must be used, see Fig. 10.
Contact HME if one or more are required.

A copy of this guide and additional information including Regulatory, Compliance, and Safety information can be found
under NEXEO | HDX by scanning this QR code or going to: https://www.hme.com/qsr/drive-thru-user-manuals/
The HME logo and product names are registered trademarks or trademarks of HM Electronics, Inc.
Present
Window
Appliances and
Food Preparation
Pay
Window
Oce
KITCHEN
Storage
Counter
Sidewalk
Parking Lot
Mobile Orders
1 2
Menu &
Order
Point
Drive-Thru
Lane
Entrance
Dining/Seating Area
BASE
STATION
Typical Single-Lane Drive-Thru QSR
Aerial/Plan View The blue circle indicates the RT7000’s
omnidirectional range. This range will vary
based on store layout and obstructions.
RT7000 Front
RT7000
Mounted
= Personnel with headsets
Fig. 12
RT7000 Technical Specications
Dimensions 6.705” H x 7.157” W x 1.56” D (170.31 x 181.79 x 39.62 mm)
Weight 13.95 oz (395.6 g)
Power Supply Voltage: 48 VDC (powered from BS7000). Current: 60 mA pk-pk @ 48V
LAN Ethernet wired connection to base station - AES/EBU interface
Frequency Range Main Radio: 5.180 GHz – 5.8525 GHz. Secondary Radio: 2.402 GHz - 2.480 GHz
Power 2.88 W
Front Panel LED type: 5 x RGB, one for power and 4 for port indication
Rear Panel RJ45 port
Temperature Operating Temperature range: -25°C (-13°F) to +60°C (+140°F).
Compliance See NEXEO | HDX - Regulatory, Compliance, and Safety Guide online