Honeywell SRX2 User manual

Wireless headsets
Product Guide

Disclaimer
WARNING
Honeywell International Inc. (“HII”) reserves the right to make changes in
specifications and other information contained in this document without
prior notice, and the reader should in all cases consult HII to determine
whether any such changes have been made. The information in this
publication does not represent a commitment on the part of HII.
CAUTION
HII shall not be liable for technical or editorial errors or omissions
contained herein; nor for incidental or consequential damages resulting
from the furnishing, performance, or use of this material.
This document contains proprietary information that is protected by copyright.
All rights are reserved. No part of this document may be photocopied,
reproduced, or translated into another language without the prior written
consent of HII.
©2019 Honeywell International Inc. All rights reserved.
Other product names or marks mentioned in this document may be trademarks
or registered trademarks of other companies and are the property of their
respective owners.
Web Address: www.honeywellaidc.com
Other product names or marks mentioned in this document may be trademarks
or registered trademarks of other companies and are the property of their
respective owners.
Patents
For patent information, please refer to www.hsmpats.com.
SRX3 User Guide - Preliminary ii

TABLE OF CONTENTS
Chapter 1 - Customer Support 1
Technical Assistance 1
Honeywell - Vocollect Reseller Services 1
Honeywell - Vocollect Technical Support 1
Honeywell - Vocollect Customer Service 1
Product Service and Repair 4
Limited Warranty 4
Send Feedback 4
Chapter 2 - Introduction 5
Talkman Devices and Headsets 5
A700x, A700, and A500 Series Devices 5
Device Features 5
Speech Recognition Headsets 5
Product Use and Care 6
General Safety Guidelines 6
Statement of Agency Compliance 7
Honeywell Battery Safety 7
Chapter 3 - Wireless Headsets 9
SRX2 and SRX3 Industrial Use Headsets 10
SRX2/SRX3 Modular Design 11
Sharing the SRX3 Headset 12
Operator Profiles and Shared Headsets 12
iii SRX3 User Guide - Preliminary

Attaching the SRX2/SRX3 Electronics Module to a Headband 12
Removing the Electronics Module from a Headband 13
SRX2/SRX3 Headset Compatibility 13
SRX3 13
SRX2 13
SRX2 Headset Battery 14
Charging SRX2/SRX3 Wireless Headset Batteries 15
Inserting a Battery into the SRX2 Wireless Headset 16
Removing a Battery from an SRX2/SRX3 Wireless Headset 17
SRX2/SRX3 Battery Warm-Up Time 17
Wearing an SRX2/SRX3 Wireless Headset 18
Installing the Stability Strap on the SRX2/SRX3 Wireless Headset 18
Replacing an Earpad on the SRX2/SRX3 Headset 20
>Headset Functions and LED Patterns for SRX2/SRX3 21
Headset Function 21
SRX3 Flip To Mute Feature 26
SRX2/SRX3 Hard-Hat Headset 27
Installing the SRX2/SRX3 Hard-Hat Clip 28
Attaching the SRX2/SRX3 to a Hard Hat 30
Wearing the SRX2/SRX3 Hard-Hat Headset 30
Storing the SRX2/SRX3 Hard-Hat Headset 31
Replacing an Earpad on the SRX2/SRX3 Hard-Hat or High-Noise Headset 32
SRX2/SRX3 High-Noise Headset 33
Replacing an Earpad on the SRX2/SRX3 Hard-Hat or High-Noise Headset 34
Options for Hearing Impaired Users 34
About Pairing Wireless Headsets 35
Pairing versus Connecting 36
Pairing-related Configuration Parameters 36
Cross Pairing 36
SRX3 User Guide - Preliminary iv

SRX2/SRX3 Headset Pairing Methods 37
Pairing Methods 37
Pairing an SRX2/SRX3 Headset 39
Pairing an SRX2/SRX3 Headset with an A700/A700x Device Using
TouchConnect™ 39
Auto Pairing an SRX2/SRX3 Headset with an A500, A700, or A700x Talkman
Device 41
Manually Pairing an SRX2/SRX3 Headset with an A500, A700, or A700x
Talkman Device 42
Screen-Based Pairing with a Handheld Device 42
Handheld Device Pairing Status Icons 43
Pairing a Headset by VoiceConsole Pairing 44
More about SRX2/SRX3 Pairing Modes 44
Placing Headsets in Pairing Modes 45
Breaking a Pairing 45
Headset Pairing FAQ 46
Supervisor Audio with SRX2/SRX3 Headsets 47
Enabling Supervisor Audio 47
Headset Parameters 48
Cleaning Procedures for Honeywell Equipment 48
Cleaning Plastics 49
Cleaning Hard Plastics 49
Cleaning Foam and Pliable Plastics 49
Cleaning Contacts 49
Care and Use of Headsets and Microphones 49
Product Use and Care 50
Using Headsets in Freezer Environments 50
Cleaning Windscreens 51
Cleaning Headsets 52
v SRX3 User Guide - Preliminary

Cleaning the Headband Pad 52
Chapter 4 - Chargers 53
SRX2/SRX3 Headset Battery Charger 53
Headset Battery Charger Wall Mount 55
Mounting the SRX2/SRX3 battery chargers 55
About LED Indicators 56
SRX2/SRX3 and A700/A700x Battery Charger LED Indicators 57
Chapter 5 - Troubleshooting Equipment Problems 59
I Can't Hear Anything Through the Headset 59
My Headset Won't Stay On 59
Troubleshooting Problems Indicated by LED 59
Appendix A - Specifications 61
SRX3 Wireless Headset Specifications 61
SRX3 High Noise Headset Specifications 62
SRX3 Hard-Hat Headset Specifications 63
SRX2 Wireless Headset Specifications 64
SRX2 High Noise Headset Specifications 65
SRX2 Hard-Hat Headset Specifications 66
SRX2/SRX3 Battery Specifications 67
Electrical Specifications 68
Mechanical and Environmental Specifications 68
Battery Notifications 68
SRX2/SRX3 Headset Battery Charger Specifications 69
Chapter B - Regulatory Compliance 71
Statement of Agency Compliance 71
SRX3 User Guide - Preliminary vi

CHAPTER
1CUSTOMER SUPPORT
Technical Assistance
If you need assistance installing or troubleshooting your device, please contact
us by using one of the methods below:
Find most Vocollect technical documentation at
https://www.help.honeywellaidc.com.
Honeywell - Vocollect Reseller Services
If you purchased equipment or services through a Vocollect reseller, please
contact your reseller first for support or to purchase a support plan.
Honeywell - Vocollect Technical Support
Submit incidents or questions to http://honeywell.custhelp.com or contact
Honeywell - Vocollect Technical Support Center:
United States:
E-mail: [e-mail]
Phone: [phone]
Americas (outside U.S.), Australia, New Zealand:
E-mail: [e-mail]
Phone: [phone], Option 3, Option 1
Europe, Middle East, and Africa:
E-mail: [e-mail]
Phone: [phone]
Japan and Korea:
E-mail: [e-mail]
Phone: [phone]
Honeywell - Vocollect Customer Service
Contact Honeywell - Vocollect Customer Service for order placement, order
status, returns, Return Material Authorization (RMA) status, or other customer
service issues:
1 SRX3 User Guide - Preliminary

United States:
E-mail: [e-mail]
Phone: [phone], Option 3, Option 2
Americas (outside U.S.), Australia, New Zealand:
E-mail: [e-mail]
Phone: [phone], Option 3, Option 2
Europe, Middle East, and Africa:
E-mail: [e-mail]
Phone: [phone]
Japan and Korea:
Email: [e-mail]
Phone: [phone]
Honeywell - Vocollect RMA
To return equipment for repair contact Honeywell - Vocollect RMA to request
an RMA number.
Email: [e-mail]
Sales and General Inquiries
For sales or any other inquiry, email [e-mail] or call 412
829 8145.
Honeywell
Vocollect Solutions
703 Rodi Road
Pittsburgh, PA 15235 US
Phone: [phone]
Fax: [phone]
Web: http://vocollectvoice.com
Honeywell
Vocollect Solutions Japan
New Pier Takeshiba South Tower 20F
1-16-1 Kaigan Minato-ku,
Tokyo 105-0022 Japan
Phone: [phone]
[e-mail]
Honeywell
Vocollect Solutions Europe
Honeywell House
Skimped Hill Lane
Bracknell, Berkshire
HP10 0HH UK
SRX3 User Guide - Preliminary 2

Phone: [phone]
[e-mail]
Honeywell
Vocollect Solutions Asia-Pacific
21/F Honeywell Tower
Olympia Plaza
255 King's Road
North Point, Hong Kong
Phone (Hong Kong): [phone]
Phone (China): [phone]
Phone (Australia): [phone]
[e-mail]
Honeywell
Vocollect Solutions Singapore
151 Lorong Chuan
#05-02A/03 (Lobby C)
New Tech Park
Singapore 556741
Phone (Singapore): [phone]
[e-mail]
Honeywell
Vocollect Solutions Latin America
Phone (North): [phone] ext. 4915
Phone (South): [phone]
[e-mail]
Knowledge Base: www.hsmknowledgebase.com
Our Knowledge Base provides thousands of immediate solutions. If the
Knowledge Base cannot help, our Technical Support Portal (see below) provides
an easy way to report your problem or ask your question.
Technical Support Portal: www.hsmsupportportal.com
The Technical Support Portal not only allows you to report your problem, but it
also provides immediate solutions to your technical issues by searching our
Knowledge Base. With the Portal, you can submit and track your questions
online and send and receive attachments.
Web form: www.hsmcontactsupport.com
You can contact our technical support team directly by filling out our online
support form. Enter your contact details and the description of the
question/problem.
Telephone: www.honeywellaidc.com/locations
For our latest contact information, please check our website at the link above.
3 SRX3 User Guide - Preliminary

Product Service and Repair
Honeywell International Inc. provides service for all of its products through
service centers throughout the world. To obtain warranty or non-warranty
service, please visit www.honeywellaidc.com and select >Support > Contact
Service and Repair to see your region's instructions on how to obtain a Return
Material Authorization number (RMA #). You should do this prior to returning
the product.
Limited Warranty
Refer to www.honeywellaidc.com/warranty_information for your product’s
warranty information.
Send Feedback
Your feedback is crucial to the continual improvement of our documentation.
To provide feedback about this manual, contact the Honeywell Technical
Communications department at
[e-mail].
SRX3 User Guide - Preliminary 4

CHAPTER
2INTRODUCTION
Talkman Devices and Headsets
Vocollect Talkman™ devices are wearable terminals used with Vocollect
headsets to enable voice-directed work. Operators listen to instructions from
these devices to perform tasks such as warehouse order picking and factory
floor inspection, and then speak simple phrases to enter data.
All Talkman devices leave the operator's hands free to inspect items, pick
products, drive vehicles, or repair defects.
A700x, A700, and A500 Series Devices
Vocollect Talkman™ devices are wearable appliances used with Vocollect
headsets to enable voice-directed work. Operators listen to instructions from
these devices to perform tasks such as warehouse order picking and factory
floor inspection, and then speak simple phrases to enter data. All Talkman
devices leave the operator's hands free to inspect items, pick products, drive
vehicles, or repair defects.
Device Features
A700/A700x and A500 series devices are rugged appliances designed for
industrial use. These devices attach to a customized belt or shoulder harness,
depending on device type, equipped with a specially designed clip.
The Talkman A500 Vehicle Mounted Terminal (VMT ) and A700 VMT are A500
and A700 series devices with battery adapters mounted to a warehouse vehicle,
such as a forklift. After the device is mounted, the battery adapter is placed in
the battery area of the device and connected to the vehicle's power source.
Speech Recognition Headsets
A Vocollect speech recognition headset with an attached microphone allows the
operator to hear the device's instructions or questions. The operator talks to the
device to request information and enters data by responding to the device's
prompts.
5 SRX3 User Guide - Preliminary

Using Vocollect Adaptive Speech Recognition™, the headsets account for
changes in speaking patterns overtime and in different environments in order
to improve voice recognition and system performance.
Product Use and Care
lTalkman devices are assembled under strict Honeywell manufacturing
guidelines. Tampering with a device in any manner will void published
operating specifications and may void the product warranty.
lWhen the Talkman is not in use, it should be placed properly into a charger.
lNever remove the battery from a Talkman device unless it has been properly
powered off.
lTalkman devices are designed to be worn on the right side of the body with
the device's buttons on the top and its connectors toward the operator’s
back.
lAlways use pads and windscreens with Honeywell headsets to protect the
equipment and ensure optimum speech recognition performance.
lHoneywell recommends changing headset windscreens every 90 days to
ensure the best performance.
CAUTION
Use only a solution of 70% isopropyl alcohol and 30% water to clean the
hard plastics on equipment. Other products have not been tested and may
degrade the equipment.
General Safety Guidelines
Follow these guidelines when working with Honeywell electrical equipment:
lGrounded equipment must be plugged into an outlet, properly installed, and
grounded in accordance with all codes and ordinances.
lNever remove the grounding prong or modify the plug in any way.
lDo not use plug adapters.
lCheck with an approved tester or qualified electrician if you believe an outlet
may not be properly grounded.
lKeep all electrical connections dry and off the ground.
lDo not expose electrical equipment to rain or wet conditions.
lDo not touch plugs or tools with wet hands.
lDo not abuse the cords; do not carry equipment by its cord and never pull a
cord to remove its plug from an outlet. Keep the cord away from heat, oil,
sharp edges, or moving parts. Replace damaged cords immediately.
lUse only approved extension cords.
When using a scanning device or imager, do not look directly into the beam.
SRX3 User Guide - Preliminary 6

Statement of Agency Compliance
Honeywell Vocollect Solutions devices and wireless headsets are designed to be
compliant with the rules and regulations in the locations into which they are
sold and are labeled as required. Honeywell devices are type approved and do
not require the user to obtain license or authorization before using them.
Changes or modifications not expressly approved by Honeywell could void the
user's authority to operate the equipment.
Honeywell Battery Safety
Improper use of the battery may cause heat, fire, explosion, damage, or reduced
battery capacity. Read and follow the handling instructions for the battery
before and during use.
The following are general cautions and guidelines only, and as such may not
include every possible usage scenario. The manufacturer will not be liable for
actions taken or accidents caused by any use not documented below.
Important Precautions
lDo not disassemble, open, drop (mechanical abuse), crush, bend, deform,
puncture, or shred a battery.
lDo not modify or remanufacture, attempt to insert foreign objects into a
battery, immerse or expose to water or other liquids, or expose to fire,
excessive heat including soldering irons, or put in a microwave oven.
lOnly use a battery in the device for which it is specified.
lImproper battery use may result in a fire, explosion or other hazard.
lDo not short-circuit the battery or allow metallic or conduction objects to
touch any of the battery contacts simultaneously.
lReplace a battery only with another battery that has been authorized by
Honeywell for the product you are using. Use of an unqualified battery may
present a risk of fire, explosion, leakage, or other hazard.
lAlways replace a battery in a clean, dry environment.
lUnit should be turned off when replacing its battery.
lIn the event of a battery leak, do not allow the liquid to come in contact with
skin or eyes. If contact is made, flush the affected area with large amounts of
water and seek immediate emergency medical advice and care.
lSeek medical advice immediately if a battery is swallowed.
lIf at any time you witness a battery starting to distend or swell, smoke, or
become hot to the touch, discontinue the charging process immediately and
disconnect the battery and charger. Observe it from a safe place, preferably
outside of any building or vehicle for approximately 15 minutes.
lDispose used batteries promptly according to the local, state and/or federal
regulations. Requirements and options vary greatly in different countries
and in different parts of the United States. Many locations have facilities or
companies set up for receipt of old batteries.
lHoneywell batteries should not be used by children.
7 SRX3 User Guide - Preliminary

lHoneywell shall not be held responsible for any damages caused by
equipment malfunction when used with non-Honeywell batteries.
lHoneywell shall not be held responsible for any damages caused by
equipment malfunction when using a non-Honeywell charger.
Powering Off
lWhen a battery is expected not to be used for a long period of time, take it
out the equipment or device and store at room temperature with normal
humidity.
lDo not leave a battery connected to the charger for long periods of time. It
may cause degradation of battery performance, such as a shortening of
battery life. It should be removed from the charger and stored as
recommended above.
lPower off your equipment when not in use.
Handling Used Batteries
lWhen shipping batteries, place tape or insulating material securely over the
battery contacts to avoid accidental contact in transit. Honeywell batteries
can be shipped under Special Provision 188 of 49 CFR 172.102 or IATA
exception A45.
lNever disassemble a battery.
lDo not leave a battery under strong sunshine, or expose a battery to rain or
water.
lStore batteries in a rugged receptacle and cover with a lid.
SRX3 User Guide - Preliminary 8

CHAPTER
3WIRELESS HEADSETS
An operator uses a headset with a microphone to interact with a device by
hearing and responding to instructions. Based on the operator's responses, the
device transmits data messages back to the host computer.
Choosing the Right Headset
In deciding which headset to purchase, it may be beneficial for workers to try
several different models to find the best fit for their jobs and environments.
Usage SRX3
SRX2
SRX3
SRX2
Hard Hat
SRX3
SRX2
High Noise
SRX-SL
General use headset X
Light industrial / customer
facing X
Freezer use X X X
High noise areas X X
Use with hard hat X
Wireless X X X X
Extreme (large/small) head
size X
Extreme (large/small) ear
size X X X
Vocollect Wireless Headset Features
lBidirectional noise canceling microphones for optimal noise cancellation.
lWindscreen to reduce breathing and other background noises that can
make it hard for the device to understand what an operator is saying.
9 SRX3 User Guide - Preliminary

lSealed components to prevent corrosion.
lPadded, lightweight headbands for increased comfort and personalized fit.
lSingle ear cups that pivot vertically and horizontally and can be worn on
either ear.
lFoam ear pads for quick and easy replacement.
lA rotating lever on the outside of the earpiece for moving the microphone
up and down without causing stress on the microphone boom.
lRepeatable microphone position; a groove catches the boom, placing it in
the proper position when the boom is swiveled down for operation.
Care and Use
The headsets and microphones used with the Honeywell Voice system are
delicate pieces of electronic equipment. Proper care will ensure that they work
well for a long time. See Care and Use of Headsets and Microphones for more
information.
The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of
such marks by Honeywell is under license. Other trademarks and trade names are those
of their respective owners.
SRX2 and SRX3 Industrial Use Headsets
The SRX2 and SRX3 share a similar design. The main differences are:
leModule color: The SX2 eModule is blue and black. The SRX3 eModule is
black.
lHeadband color: The SRX2 headband is black. The SRX3 headband is black
with a red accent on the outside of the ear cup.
lVoice software: The SRX2 and SRX3 may require different minimum voice
software versions. Refer to the Voice Software User Guide for details.
The SRX2 and SRX3 share most accessories.
lThe SRX2 and the SRX3 headsets use the same battery.
NOTE
Older batteries may have a Vocollect logo while newer batteries have a
Honeywell logo. The batteries are interchangeable.
lThe SRX battery charger charges both SRX2 and SRX3 batteries.
SRX3 User Guide - Preliminary 10

Honeywell SRX2 Headset
Honeywell SRX3 Headset
SRX2/SRX3 Modular Design
The SRX3 and SRX2 Wireless Headsets feature a modular design. The potential
for shared use of electronics modules across multiple shifts can lower the cost
per user.
To avoid passing germs between operators when sharing headsets, Honeywell
recommends sharing only the electronics module. Assign each operator his or
her own headband, ear pad, and microphone cap.
11 SRX3 User Guide - Preliminary

Sharing the SRX3 Headset
By separating the parts of the modular SRX3headset, operators can share
electronics modules in a multi-shift operation.
lThe electronics module detaches easily from the headband .
lThe microphone cap detaches from the electronics module and docks in the
mic cap pocket on the headband.
lThe electronics module can be disinfected with an alcohol wipe.
Operator Profiles and Shared Headsets
Vocollect Voice Software (VoiceClient and VoiceCatalyst), along with
VoiceConsole provide a feature called Automatic Operator Load. This feature
enables a Honeywell device to recognize and load the profile of the operator
who last used the headset, based on the unique ID of the electronics module.
With automatic operator loading, operators who always use the same headset
can start their shifts faster. When multiple operators share an electronics
module, however, automatic operator loading may not be effective.
Disabling automatic operator loading in the voice software task package
settings:
1. Using VoiceConsole, edit the task package that is being used.
2. Set the parameter AutoOperatorLoadEnable to zero (0).
3. Save your changes and load the modified task package onto the devices. See
VoiceConsole Help for detailed steps.
4. Operators must use the Plus (+) or Minus (—) buttons to scroll through the
list of operators to load their voice profiles.
Attaching the SRX2/SRX3 Electronics Module to a
Headband
1. Position the SRX2 electronics module with the button controls facing away
from the headband.
2. Insert the speaker on the back of the electronics module into the pocket on
the earpiece hub by aligning the notches on the speaker and hub pocket.
3. Push the electronics module into the hub pocket until it is firmly seated.
SRX3 User Guide - Preliminary 12

Removing the Electronics Module from a Headband
IMPORTANT
Do not squeeze the battery latches on the sides of the electronics module
while removing it from the headband. The battery may be inadvertently
released from the electronics module.
Do not remove the electronics module by pulling on the microphone boom
as this may cause damage.
1. Grasp the electronics module with one hand, pressing your thumb and
fingertips into the gap between the electronics module and earpiece hub.
2. With the other hand, hold the headband by the earpiece hub.
3. Pull the electronics module away from the earpiece hub.
SRX2/SRX3 Headset Compatibility
SRX3
Honeywell has tested the SRX3 Wireless Headset with the following devices and Vocol-
lect Voice Software versions. Support and compatibility of the SRX3 headset is not lim-
ited to these products, but the customer assumes risks related to untested
configurations.
Device Vocollect Voice Software
Vocollect Talkman A700x VoiceCatalyst 4.0 and newer
Vocollect Talkman A700 VoiceCatalyst 2.4 and newer
Vocollect Talkman A500 VoiceCatalyst 2.4 and newer
The SRX3 Headset requires Honeywell Accessory Update utility v3.0 or greater.
SRX2
Honeywell has tested the SRX2 Wireless Headset with the following devices and Vocol-
lect Voice Software versions. Support and compatibility of the SRX2 headset is not lim-
ited to these products, but the customer assumes risks related to untested
configurations.
13 SRX3 User Guide - Preliminary

Device Vocollect Voice Software
Vocollect Talkman A700x VoiceCatalyst 4.0 and newer
Vocollect Talkman A700 VoiceClient 3.9 and newer
VoiceCatalyst 2.0 and newer
Vocollect Talkman A500 VoiceClient 3.8 and newer
VoiceCatalyst 1.1 and newer
Windows XP PC and other supported display
terminals
VoiceCatalyst MP for Windows XP 1.0 and
newer
Intermec CK3 VoiceClient MP 2.0 and newer
Intermec CK3X VoiceClient MP 2.1 and newer
Intermec CV41 VoiceCatalyst MP 1.0 and newer
Psion WORKABOUT Pro G2
Psion WORKABOUT Pro (WAP3)
Psion NEO
VoiceClient MP 2.0 and newer
Psion Omnii XT15 VoiceClient MP 2.1 and newer
Motorola® MC9500, MC9190 VoiceClient MP 2.0 and newer
VoiceCatalyst MP 1.0 and newer
Zebra® MC32N0 VoiceCatalyst MP 2.2 and newer
SRX2 Headset Battery
NOTE
The SRX3 and SRX2 headsets use the same battery.
SRX3 User Guide - Preliminary 14