Honeywell SRX3 User manual

SRX3 Headset
User Guide

Disclaimer
WARNING
Honeywell International Inc. (“HII”) reserves the right to make changes in
specifications and other information contained in this document without
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whether any such changes have been made. The information in this
publication does not represent a commitment on the part of HII.
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©2019 Honeywell International Inc. All rights reserved.
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Web Address: www.honeywellaidc.com
Other product names or marks mentioned in this document may be trademarks
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For patent information, please refer to www.hsmpats.com.
SRX3 User Guide - Preliminary ii

TABLE OF CONTENTS
Chapter 1 - Customer Support 1
Technical Assistance 1
Honeywell - Vocollect Reseller Services 1
Honeywell - Vocollect Technical Support 1
Honeywell - Vocollect Customer Service 1
Product Service and Repair 4
Limited Warranty 4
Send Feedback 4
Chapter 2 - Introduction 5
Audience 5
Talkman Devices and Headsets 5
A700, A700x and A500 Series Devices 5
Speech Recognition Headsets 5
Product Use and Care 6
General Safety Guidelines 6
Statement of Agency Compliance 6
Honeywell Battery Safety 7
Chapter 3 - Honeywell Wireless Headsets 9
SRX3 Wireless Headset 10
SRX3 Modular Design 11
Sharing the SRX3 Headset 12
Operator Profiles and Shared Headsets 12
Attaching the SRX3Electronics Module to a Headband 13
iii SRX3 User Guide - Preliminary

Removing the SRX3 Electronics Module from a Headband 13
SRX3 Compatibility 13
Charging the SRX3 Headset 14
Charging SRX3 Wireless Headset Batteries 14
Inserting a Battery into the SRX3 Wireless Headset 15
Removing a Battery from an SRX3 Wireless Headset 16
SRX3 Battery Warm-Up Time 16
Wearing an SRX3 Wireless Headset 17
Installing the Stability Strap on the SRX3 Wireless Headset 17
Replacing an Earpad on the SRX3 Headset 19
Headset Functions and LED Patterns for SRX3 20
SRX3 Hard-Hat Headset 23
Installing the SRX3 Hard-Hat Clip 24
Attaching the SRX3 to a Hard Hat 25
Wearing the SRX3 Hard-Hat Headset 26
Storing the SRX3 Hard-Hat Headset 27
Replacing an Earpad on the SRX3 Hard-Hat or High-Noise Headset 27
SRX3 High-Noise Headset 28
Replacing an Earpad on the SRX3 Hard-Hat or High-Noise Headset 29
Options for Hearing Impaired Users 30
About Pairing Wireless Headsets 31
Pairing versus Connecting 31
Pairing-related Configuration Parameters 31
Cross Pairing 32
SRX3 Headset Pairing Methods 32
Pairing an SRX3 Headset 34
Pairing an SRX3 Headset with an A700 Device Using TouchConnect™ 34
Auto Pairing an SRX3 Headset with an A500, A700, or A700x Talkman Device 36
SRX3 User Guide - Preliminary iv

Manually Pairing an SRX3 Headset with an A500, A700, or A700x Talkman
Device 37
Screen-Based Pairing with a Handheld Device 37
Handheld Device Pairing Status Icons 38
Pairing a Headset by VoiceConsole Pairing 39
More about SRX3 Pairing Modes 39
Placing Headsets in Pairing Modes 40
Breaking a Pairing 40
Headset Pairing FAQ 41
Supervisor Audio with SRX3 Headsets 42
Enabling Supervisor Audio 42
Headset Parameters 43
Care and Use of Headsets and Microphones 43
Product Use and Care 43
Chapter 4 - Chargers 45
Headset Battery Charger 46
Headset Battery Charger Wall Mount 46
Mounting the Headset Battery Chargers 46
About LED Indicators 48
Headset Battery Charger LED Indicators 48
Chapter 5 - Troubleshooting Equipment Problems 51
I Can't Hear Anything Through the Headset 51
My Headset Won't Stay On 51
Troubleshooting Problems Indicated by LED 51
About Sending Equipment Back for Repairs 52
Packaging Items for Return to Honeywell 53
Sending Equipment Back for Repairs: Return Material Authorization (RMA)
Procedures 53
v SRX3 User Guide - Preliminary

Appendix A - Specifications 55
SRX3 Wireless Headset Specifications 55
SRX3 High Noise Headset Specifications 55
SRX3 Hard-Hat Headset Specifications 56
SRX3 Battery Specifications 57
Electrical Specifications 57
Mechanical and Environmental Specifications 57
Battery Notifications 57
SRX3 Headset Battery Charger Specifications 58
Appendix B - Honeywell Regulatory Compliance 59
Statement of Agency Compliance 59
Federal Communications Commission Compliance 59
Canadian Compliance 61
CE Marking & European Compliance 62
Regulatory Approvals for Bluetooth® Radio Devices 62
Declaration of Conformity: RoHS 63
SRX3 User Guide - Preliminary vi

CHAPTER
1CUSTOMER SUPPORT
Technical Assistance
If you need assistance installing or troubleshooting your device, please contact
us by using one of the methods below:
Find most Vocollect technical documentation at
https://www.help.honeywellaidc.com.
Honeywell - Vocollect Reseller Services
If you purchased equipment or services through a Vocollect reseller, please
contact your reseller first for support or to purchase a support plan.
Honeywell - Vocollect Technical Support
Submit incidents or questions to http://honeywell.custhelp.com or contact
Honeywell - Vocollect Technical Support Center:
United States:
E-mail: [e-mail]
Phone: [phone]
Americas (outside U.S.), Australia, New Zealand:
E-mail: [e-mail]
Phone: [phone], Option 3, Option 1
Europe, Middle East, and Africa:
E-mail: [e-mail]
Phone: [phone]
Japan and Korea:
E-mail: [e-mail]
Phone: [phone]
Honeywell - Vocollect Customer Service
Contact Honeywell - Vocollect Customer Service for order placement, order
status, returns, Return Material Authorization (RMA) status, or other customer
service issues:
1 SRX3 User Guide - Preliminary

United States:
E-mail: [e-mail]
Phone: [phone], Option 3, Option 2
Americas (outside U.S.), Australia, New Zealand:
E-mail: [e-mail]
Phone: [phone], Option 3, Option 2
Europe, Middle East, and Africa:
E-mail: [e-mail]
Phone: [phone]
Japan and Korea:
Email: [e-mail]
Phone: [phone]
Honeywell - Vocollect RMA
To return equipment for repair contact Honeywell - Vocollect RMA to request
an RMA number.
Email: [e-mail]
Sales and General Inquiries
For sales or any other inquiry, email [e-mail] or call 412
829 8145.
Honeywell
Vocollect Solutions
703 Rodi Road
Pittsburgh, PA 15235 US
Phone: [phone]
Fax: [phone]
Web: http://vocollectvoice.com
Honeywell
Vocollect Solutions Japan
New Pier Takeshiba South Tower 20F
1-16-1 Kaigan Minato-ku,
Tokyo 105-0022 Japan
Phone: [phone]
[e-mail]
Honeywell
Vocollect Solutions Europe
Honeywell House
Skimped Hill Lane
Bracknell, Berkshire
HP10 0HH UK
SRX3 User Guide - Preliminary 2

Phone: [phone]
[e-mail]
Honeywell
Vocollect Solutions Asia-Pacific
21/F Honeywell Tower
Olympia Plaza
255 King's Road
North Point, Hong Kong
Phone (Hong Kong): [phone]
Phone (China): [phone]
Phone (Australia): [phone]
[e-mail]
Honeywell
Vocollect Solutions Singapore
151 Lorong Chuan
#05-02A/03 (Lobby C)
New Tech Park
Singapore 556741
Phone (Singapore): [phone]
[e-mail]
Honeywell
Vocollect Solutions Latin America
Phone (North): [phone] ext. 4915
Phone (South): [phone]
[e-mail]
Knowledge Base: www.hsmknowledgebase.com
Our Knowledge Base provides thousands of immediate solutions. If the
Knowledge Base cannot help, our Technical Support Portal (see below) provides
an easy way to report your problem or ask your question.
Technical Support Portal: www.hsmsupportportal.com
The Technical Support Portal not only allows you to report your problem, but it
also provides immediate solutions to your technical issues by searching our
Knowledge Base. With the Portal, you can submit and track your questions
online and send and receive attachments.
Web form: www.hsmcontactsupport.com
You can contact our technical support team directly by filling out our online
support form. Enter your contact details and the description of the
question/problem.
Telephone: www.honeywellaidc.com/locations
For our latest contact information, please check our website at the link above.
3 SRX3 User Guide - Preliminary

Product Service and Repair
Honeywell International Inc. provides service for all of its products through
service centers throughout the world. To obtain warranty or non-warranty
service, please visit www.honeywellaidc.com and select Support > Contact
Service and Repair to see your region's instructions on how to obtain a Return
Material Authorization number (RMA #). You should do this prior to returning
the product.
Limited Warranty
Refer to www.honeywellaidc.com/warranty_information for your product’s
warranty information.
Send Feedback
Your feedback is crucial to the continual improvement of our documentation.
To provide feedback about this manual, contact the Honeywell Technical
Communications department at
[e-mail].
SRX3 User Guide - Preliminary 4

CHAPTER
2INTRODUCTION
The Honeywell Hardware Documentation and Product Guides contain
comprehensive information about hardware products and peripherals.
This document includes the following information:
lSafety information
lHardware specifications
lInstallation procedures, and basic operating instructions for Honeywell
hardware and/or third party devices that are compatible with Honeywell
software
lPart numbers
lRegulatory and compliance statements
lTroubleshooting guidance
Audience
This document is intended to be used as a reference resource by authorized
resellers, sales representatives, customers, and users of the hardware.
Talkman Devices and Headsets
A700, A700x and A500 Series Devices
Vocollect Talkman™ devices are wearable appliances used with Vocollect
headsets to enable voice-directed work. Operators listen to instructions from
these devices to perform tasks such as warehouse order picking and factory
floor inspection, and then speak simple phrases to enter data. All Talkman
devices leave the operator's hands free to inspect items, pick products, drive
vehicles, or repair defects.
Speech Recognition Headsets
A Vocollect speech recognition headset with an attached microphone allows the
operator to hear the device's instructions or questions. The operator talks to the
device to request information and enters data by responding to the device's
prompts.
5 SRX3 User Guide - Preliminary

Using Vocollect Adaptive Speech Recognition™, the headsets account for
changes in speaking patterns over time and in different environments in order
to improve voice recognition and system performance.
This guide is specific to the SRX3 Wireless Headset.
Product Use and Care
The headsets and microphones used with the Honeywell Voice system are
delicate pieces of electronic equipment. Proper care will ensure that they work
well for a long time. See Cleaning Procedures for Honeywell Equipment for
more information.
General Safety Guidelines
Follow these guidelines when working with Honeywell electrical equipment:
lGrounded equipment must be plugged into an outlet, properly installed, and
grounded in accordance with all codes and ordinances.
lNever remove the grounding prong or modify the plug in any way.
lDo not use plug adapters.
lCheck with an approved tester or qualified electrician if you believe an outlet
may not be properly grounded.
lKeep all electrical connections dry and off the ground.
lDo not expose electrical equipment to rain or wet conditions.
lDo not touch plugs or tools with wet hands.
lDo not abuse the cords; do not carry equipment by its cord and never pull a
cord to remove its plug from an outlet. Keep the cord away from heat, oil,
sharp edges, or moving parts. Replace damaged cords immediately.
lUse only approved extension cords.
When using a scanning device or imager, do not look directly into the beam.
Statement of Agency Compliance
Honeywell Vocollect Solutions devices and wireless headsets are designed to be
compliant with the rules and regulations in the locations into which they are
sold and are labeled as required. Honeywell devices are type approved and do
not require the user to obtain license or authorization before using them.
Changes or modifications not expressly approved by Honeywell could void the
user's authority to operate the equipment.
SRX3 User Guide - Preliminary 6

Honeywell Battery Safety
Improper use of the battery may cause heat, fire, explosion, damage, or reduced
battery capacity. Read and follow the handling instructions for the battery
before and during use.
The following are general cautions and guidelines only, and as such may not
include every possible usage scenario. The manufacturer will not be liable for
actions taken or accidents caused by any use not documented below.
Important Precautions
lDo not disassemble, open, drop (mechanical abuse), crush, bend, deform,
puncture, or shred a battery.
lDo not modify or remanufacture, attempt to insert foreign objects into a
battery, immerse or expose to water or other liquids, or expose to fire,
excessive heat including soldering irons, or put in a microwave oven.
lOnly use a battery in the device for which it is specified.
lImproper battery use may result in a fire, explosion or other hazard.
lDo not short-circuit the battery or allow metallic or conduction objects to
touch any of the battery contacts simultaneously.
lReplace a battery only with another battery that has been authorized by
Honeywell for the product you are using. Use of an unqualified battery may
present a risk of fire, explosion, leakage, or other hazard.
lAlways replace a battery in a clean, dry environment.
lUnit should be turned off when replacing its battery.
lIn the event of a battery leak, do not allow the liquid to come in contact with
skin or eyes. If contact is made, flush the affected area with large amounts of
water and seek immediate emergency medical advice and care.
lSeek medical advice immediately if a battery is swallowed.
lIf at any time you witness a battery starting to distend or swell, smoke, or
become hot to the touch, discontinue the charging process immediately and
disconnect the battery and charger. Observe it from a safe place, preferably
outside of any building or vehicle for approximately 15 minutes.
lDispose used batteries promptly according to the local, state and/or federal
regulations. Requirements and options vary greatly in different countries
and in different parts of the United States. Many locations have facilities or
companies set up for receipt of old batteries.
lHoneywell batteries should not be used by children.
lHoneywell shall not be held responsible for any damages caused by
equipment malfunction when used with non-Honeywell batteries.
lHoneywell shall not be held responsible for any damages caused by
equipment malfunction when using a non-Honeywell charger.
Powering Off
lWhen a battery is expected not to be used for a long period of time, take it
out the equipment or device and store at room temperature with normal
humidity.
7 SRX3 User Guide - Preliminary

lDo not leave a battery connected to the charger for long periods of time. It
may cause degradation of battery performance, such as a shortening of
battery life. It should be removed from the charger and stored as
recommended above.
lPower off your equipment when not in use.
Handling Used Batteries
lWhen shipping batteries, place tape or insulating material securely over the
battery contacts to avoid accidental contact in transit. Honeywell batteries
can be shipped under Special Provision 188 of 49 CFR 172.102 or IATA
exception A45.
lNever disassemble a battery.
lDo not leave a battery under strong sunshine, or expose a battery to rain or
water.
lStore batteries in a rugged receptacle and cover with a lid.
SRX3 User Guide - Preliminary 8

CHAPTER
3HONEYWELL WIRELESS
HEADSETS
An operator uses a headset with a microphone to interact with a device by
hearing and responding to instructions. Based on the operator's responses, the
device transmits data messages back to the host computer.
Choosing the Right Headset
In deciding which headset to purchase, it may be beneficial for workers to try
several different models to find the best fit for their jobs and environments.
Usage SRX3 SRX3
Hard Hat
SRX3
High Noise
General use headset X
Light industrial / customer facing
Freezer use X X X
High noise areas X X
Use with hard hat X
Wireless X X X
Extreme (large/small) head size X
Extreme (large/small) ear size X X X
Vocollect Wireless Headset Features
lBidirectional noise canceling microphones for optimal noise cancellation.
lWindscreen to reduce breathing and other background noises that can
make it hard for the device to understand what an operator is saying.
lSealed components to prevent corrosion.
lPadded, lightweight headbands for increased comfort and personalized fit.
lSingle ear cups that pivot vertically and horizontally and can be worn on
either ear.
9 SRX3 User Guide - Preliminary

lFoam ear pads for quick and easy replacement.
lA rotating lever on the outside of the earpiece for moving the microphone
up and down without causing stress on the microphone boom.
lRepeatable microphone position; a groove catches the boom, placing it in
the proper position when the boom is swiveled down for operation.
Care and Use
The headsets and microphones used with the Honeywell Voice system are
delicate pieces of electronic equipment. Proper care will ensure that they work
well for a long time. See Care and Use of Headsets and Microphones for more
information.
The Bluetooth word mark and logos are owned by the Bluetooth SIG,
Inc. and any use of such marks by Honeywell is under license. Other
trademarks and trade names are those of their respective owners.
SRX3 Wireless Headset
The Honeywell SRX3 Wireless Headset is the third generation wireless headset
from Honeywell that has been designed to provide better recognition accuracy,
work across all environments and create a more comfortable experience for the
users.
When used with Vocollect VoiceCatalyst and VoiceCatalyst MP software, the
SRX3 headset with Vocollect SoundSense™ Technology provides significant
voice recognition benefits. This technology can increase speed and accuracy,
especially in noisy or fast-paced environments.
SRX3 User Guide - Preliminary 10

The highlights of the product are:
lBetter recognition with Vocollect SoundSense™ Technology (50% reduced
insertions with multi-array microphones) when used with VoiceCatalyst
software
lFreezer certified with full shift battery life
lSeparate headband and electronics modules to enable headset sharing
lEnhanced comfort and ergonomics for long hours of use
lIntuitive flip-to-mute microphone boom
lBackward compatibility with SRX2 batteries and changers
In addition, the modular design of the headset enablesa much lower cost per
user through the shared use of headset electronic modules across multiple
shifts.
Other features include:
lFaster, easier pairing with Vocollect TouchConnect™ Technology (with RFID
reader equipped Voice-enabled devices)
lBluetooth Version 4.2
lHeadset tracking and management with VoiceConsole 4.2
lSimple and intuitive interaction indicators
lHeadset battery management and life prediction with VoiceConsole 4.2
lField upgradeable headset software for future proofing
lEnhanced audio quality and response times
lIncreased adjustability for larger variety of head sizes and shapes
lBackward compatibility in SRX2 mode for VoiceClient and older versions of
VoiceCatalyst software
NOTE
Many of these new features are available only with VoiceCatalyst 1.2 and
VoiceConsole 4.2 and newer.
SRX3 Modular Design
The SRX3 Wireless Headsets feature a modular design. The potential for shared
use of electronics modules across multiple shifts can lower the cost per user.
To avoid passing germs between operators when sharing headsets, Honeywell
recommends sharing only the electronics module. Assign each operator his or
her own headband, ear pad, and microphone cap.
11 SRX3 User Guide - Preliminary

Sharing the SRX3 Headset
By separating the parts of the modular SRX3headset, operators can share
electronics modules in a multi-shift operation.
lThe electronics module detaches easily from the headband .
lThe microphone cap detaches from the electronics module and docks in the
mic cap pocket on the headband.
lThe electronics module can be disinfected with an alcohol wipe.
Operator Profiles and Shared Headsets
Vocollect Voice Software (VoiceClient and VoiceCatalyst), along with
VoiceConsole provide a feature called Automatic Operator Load. This feature
enables a Honeywell device to recognize and load the profile of the operator
who last used the headset, based on the unique ID of the electronics module.
With automatic operator loading, operators who always use the same headset
can start their shifts faster. When multiple operators share an electronics
module, however, automatic operator loading may not be effective.
Disabling automatic operator loading in the voice software task package
settings:
1. Using VoiceConsole, edit the task package that is being used.
2. Set the parameter AutoOperatorLoadEnable to zero (0).
3. Save your changes and load the modified task package onto the devices. See
VoiceConsole Help for detailed steps.
4. Operators must use the Plus (+) or Minus (—) buttons to scroll through the
list of operators to load their voice profiles.
SRX3 User Guide - Preliminary 12

Attaching the SRX3Electronics Module to a
Headband
1. Position the electronics module with the button controls facing away from
the headband.
2. Insert the speaker on the back of the electronics module into the pocket on
the earpiece hub by aligning the notches on the speaker and hub pocket.
3. Push the electronics module into the hub pocket until it is firmly seated.
Removing the SRX3 Electronics Module from
a Headband
IMPORTANT
Do not squeeze the battery latches on the sides of the electronics module
while removing it from the headband. The battery may be inadvertently
released from the electronics module.
1. Grasp the electronics module with one hand, pressing your thumb and
fingertips into the gap between the electronics module and earpiece hub.
2. With the other hand, hold the headband by the earpiece hub.
3. Pull the electronics module away from the earpiece hub.
SRX3 Compatibility
Honeywell has tested the SRX3 Wireless Headset with the following devices and Vocol-
lect Voice Software versions. Support and compatibility of the SRX3 headset is not lim-
ited to these products, but the customer assumes risks related to untested
configurations.
Device Vocollect Voice Software
Vocollect Talkman A700/A700x VoiceClient® 3.9 and newer
VoiceCatalyst® 2.0 and newer
Vocollect Talkman A500 and Talkman A500 VMT VoiceClient® 3.8 and newer
VoiceCatalyst® 1.1 and newer
13 SRX3 User Guide - Preliminary

Charging the SRX3 Headset
The SRX3 Wireless Headset is powered by a rechargeable lithium ion battery
pack.
A fully depleted SRX3 Wireless Headset battery will be fully recharged in less
than 6 hours. The headset user will hear the following warnings when the
battery charge is low.
Battery Condition Audio Warning
When battery voltage is low "Headset battery is getting low."
When battery voltage is critically low and about
to turn off
“Headset battery is getting low. Change headset
battery now.”
Charging SRX3 Wireless Headset Batteries
WARNING
Once an SRX3 battery is placed on a port in the charger, it must remain in
the charger for a minimum of five seconds. This allows the charger
sufficient time to analyze the state of the battery. Removing the battery
during this five second interval may cause the LED indicator on the charger
to display an incorrect battery status.
TIP
lA battery is fully charged and can be removed from the charger when
SRX3 User Guide - Preliminary 14