HP Chromebook Enterprise x360 14E G1 Manual

Maintenance and Service Guide
HP Chromebook Enterprise x360 14E G1
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2019 HP Development Company,
L.P.
Chrome and Google Cloud Print are trademarks
of Google LLC. Intel Core is a trademark of Intel
Corporation or its subsidiaries in the U.S. and
other countries. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: October 2019
Document Part Number: L60583-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on the computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time for
updates. Go to http://www.microsoft.com for
details.
To access the latest user guides, go to
http://www.hp.com/support, and follow
the instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or otherwise
using any software product preinstalled on this
computer, you agree to be bound by the terms
of the HP End User License Agreement (EULA). If
you do not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a full
refund subject to the refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC
60950-1).
iii

iv Safety warning notice

Table of contents
1 Product description .................................................................................................................................................................................. 1
2 Getting to know your computer ............................................................................................................................................................. 3
Right side ................................................................................................................................................................................... 3
Left side ..................................................................................................................................................................................... 4
Display ........................................................................................................................................................................................ 6
Speakers .................................................................................................................................................................................... 7
Keyboard area ........................................................................................................................................................................... 7
Touchpad ............................................................................................................................................................... 7
Special keys .......................................................................................................................................................... 9
Bottom ..................................................................................................................................................................................... 10
Labels ....................................................................................................................................................................................... 11
3 Illustrated parts catalog ........................................................................................................................................................................ 12
Computer major components .............................................................................................................................................. 13
Miscellaneous parts ............................................................................................................................................................... 16
4 Removal and replacement procedures preliminary requirements ................................................................................................ 17
Tools required ......................................................................................................................................................................... 17
Service considerations .......................................................................................................................................................... 17
Plastic parts ........................................................................................................................................................ 17
Cables and connectors ..................................................................................................................................... 17
Drive handling .................................................................................................................................................... 18
Electrostatic discharge damage .......................................................................................................................................... 18
Packaging and transporting guidelines .............................................................................................................................. 19
Workstation guidelines .......................................................................................................................................................... 20
Equipment guidelines ............................................................................................................................................................ 20
5 Removal and replacement procedures .............................................................................................................................................. 22
Component replacement procedures ................................................................................................................................. 22
Bottom cover ...................................................................................................................................................... 22
Battery ................................................................................................................................................................. 24
WLAN module .................................................................................................................................................... 25
Fan ....................................................................................................................................................................... 27
Heat sink ............................................................................................................................................................. 28
Touchpad ............................................................................................................................................................ 30
v

Display assembly ............................................................................................................................................... 32
I/O board ............................................................................................................................................................. 34
USB bracket, I/O board ...................................................................................................................................... 36
Security cable lock bracket .............................................................................................................................. 37
System board ..................................................................................................................................................... 38
USB bracket, system board ............................................................................................................................. 41
Speakers ............................................................................................................................................................. 42
6 Backing up, resetting, and recovering ................................................................................................................................................. 44
Backing up ............................................................................................................................................................................... 44
Resetting ................................................................................................................................................................................. 44
Recovering ............................................................................................................................................................................... 45
Installing the Chromebook Recovery Utility .................................................................................................. 45
Creating recovery media .................................................................................................................................. 45
Recovering the Chrome operating system .................................................................................................... 46
Setting up the computer after a reset or recovery ........................................................................................................... 46
Erase and format the recovery media ................................................................................................................................ 46
7 Specications .......................................................................................................................................................................................... 47
8 Power cord set requirements ............................................................................................................................................................... 48
Requirements for all countries ............................................................................................................................................ 48
Requirements for specic countries and regions ............................................................................................................. 49
9 Recycling .................................................................................................................................................................................................. 51
Index ............................................................................................................................................................................................................. 52
vi

1 Product description
Table 1-1 Product description
Category Description
Product Name HP Chromebook™ Enterprise x360 14E G1
Model number: 14-da0xxx
CTO Model: 14t-da000
Processor ●Intel® Core™ i7-8650U 1.90 GHz (SC turbo up to 4.20 GHz) quad core processor (8.0 MB L3
cache, 2400 MHz FSB, 15 W)
●Intel Core i5-8350U 1.70 GHz (SC turbo up to 3.60 GHz) quad core processor (6.0 MB L3 cache,
2400 MHz FSB, 15 W)
●Intel Core i3-8130U 2.20 GHz dual core processor (4.0-MB L3 cache, 2400 MHz FSB, 15 W)
●Intel Pentium™ 4417U 2.30-GHz dual core processor (2.0 MB L3 cache, 2400 MHz FSB, 15 W)
●Intel Pentium 4415U 2.30-GHz dual core processor (2.0-MB L3 cache, 2400-MHz FSB, 15 W)
Graphics Internal Graphics:
Intel HD Graphics 620
Intel HD Graphics 610
Panel 14.0-inch, full high-denition (FHD) (1920×1080), BrightView, UWVA 45, WLED, eDP, slim; typical
brightness: 220 nits
Memory Supports DDR4-2133, non-upgradeable, on-board system memory in the following congurations:
8 GB
4 GB
Storage Embedded Multimedia Controller (eMMC) v 5.0:
64 GB
32 GB
Audio and video Fixed (no tilt) integrated HP TrueVision HD camera
1280×720 by 30 frames per second with LED
Dual microphones with appropriate echo-cancellation, noise-suppression software
Dual speakers
Audio by B&O Play
Security Nano Security Slot
Wireless Integrated wireless local area network (WLAN) with two built-in antennas
Supports the Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth® 4.2 WLAN module
(non-vPro)
Media card reader Supports SD/SDHC/SDXC
Push-push insertion/removal
1

Table 1-1 Product description (continued)
Category Description
Ports (2) USB 3.1 Gen1 Type-C ports (delivery, video, data)
HDMI v1.4b supporting up to 1920×1080 @ 60Hz via USB Type-C
USB 3.1 Gen1 Type-A port
Headphone/microphone combo jack
Internal:
USB 2.0 allocation; 1 for WLAN combo, 1 for camera
M.2 NGFF connector
Keyboard/pointing devices Google® Assistant Keyboard:
Full-sized, textured, island-style, backlit keyboard
Touchpad:
Multitouch gestures enabled
Taps enabled as default
Power requirements Supports a 3-cell, 60-WHr, 5.275-AHr, Li-Ion battery
Supports a 45 W nPFC, USB Type-C Straight Type AC adapter
1 meter power cord (C5)
Operating system Preinstalled: Google Chrome64® operating system
Serviceability End user replaceable parts: AC adapter
2 Chapter 1 Product description

2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Table 2-1 Right-side components
Component Description
(1) Volume button Controls speaker volume on the computer.
(2) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it
may not prevent the computer from being mishandled or stolen.
(3) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and,
even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
(4) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully
charged.
●Amber: The AC adapter is connected and the battery is
charging.
●Blinking amber: The battery has an error.
●O: The battery is not charging.
(5) USB Type-C power connector and port Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connects a USB device that has a Type-C connector, such as a cell
phone, camera, activity tracker, or smartwatch, and provides data
transfer.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may be
required.
Right side 3

Left side
Table 2-2 Left-side components
Component Description
(1) USB Type-C power connector and port Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connects a USB device that has a Type-C connector, such as a cell
phone, camera, activity tracker, or smartwatch, and provides data
transfer.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may be
required.
(2) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully
charged.
●Amber: The AC adapter is connected and the battery is
charging.
●Blinking amber: The battery has an error.
●O: The battery is not charging.
(3) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For
additional safety information, refer to the Regulatory, Safety, and
Environmental Notices.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(4) MicroSD memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then press
in on the card until it is rmly seated.
4 Chapter 2 Getting to know your computer

Table 2-2 Left-side components (continued)
Component Description
To remove a card:
▲Press in on the card, and then remove it from the memory
card reader.
(5) Power button ●When the computer is o, press the button to turn on the
computer.
●When the computer is in the Sleep state, press the button
briey to exit Sleep.
●When the computer is on and you want to turn it o, press
and hold the button to lock the screen, and then continue to
press the button until the computer turns o.
(6) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power saving
state. The computer shuts o power to the display and
other unneeded components.
●O: The computer is o.
Left side 5

Display
Table 2-3 Display components
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
(2) Internal microphones (2) Record sound.
(3) Camera light On: The camera is in use.
(4) Camera Allows you to video chat, record video, and record still images.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide, go to http://www.hp.com/support, and follow the instructions to nd your product. Then select User Guides.
6 Chapter 2 Getting to know your computer

Speakers
Table 2-4 Speaker components
Components Description
Speakers (2) Produce sound.
Keyboard area
Touchpad
Table 2-5 Touchpad components
Component Description
(1) Touchpad zone Reads nger gestures to move the pointer or activate items on
the screen.
Speakers 7

Table 2-5 Touchpad components (continued)
Component Description
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Right touchpad button Functions like the right button on an external mouse.
8 Chapter 2 Getting to know your computer

Special keys
Table 2-6 Special key components
Component Description
(1) esc key Activates certain computer functions when pressed in combination
with other keys, such as tab or shift.
(2) Search key Searches your apps and the Web from your apps list.
(3) Action keys Execute frequently used system functions.
Keyboard area 9

Bottom
Table 2-7 Bottom components
Components Description
Vents (2) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
10 Chapter 2 Getting to know your computer

Labels
The labels axed to the computer provide information you may need when you troubleshoot system problems
or travel internationally with the computer. Labels may be in paper form or imprinted on the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer,
inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
●Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble the example shown below.
Table 2-8 Service label information
Component Description
(1) Product name
(2) Model number
(3) Product identication
(4) Serial number
(5) Warranty period
●Regulatory label(s)—Provide(s) regulatory information about the computer.
●Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 11

3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
12 Chapter 3 Illustrated parts catalog

Computer major components
Table 3-1 Major component spare part information
Item Component Spare part number
(1) Display assembly L50833-001
Computer major components 13

Table 3-1 Major component spare part information (continued)
Item Component Spare part number
(2) Keyboard/top cover (includes keyboard cable):
For use in Belgium L50840-A41
For use in Brazil L50840-201
For use in Canada L50840-DB1
For use in the Czech Republic and Slovakia L50840-FL1
For use in Denmark, Finland, and Norway L50840-DH1
For use in France L50840-051
For use in Germany L50840-041
For use in Iceland L50840-DD1
For use in India L50840-D61
For use in Israel L50840-BB1
For use in Italy L50840-061
For use in Latin America L50840-161
For use in the Netherlands L50840-B31
For use in Portugal L50840-131
For use in Romania L50840-271
For use in Russia L50840-251
For use in Saudi Arabia L50840-171
For use in South Korea L50840-AD1
For use in Spain L50840-071
For use in Switzerland L50840-BG1
For use in Taiwan L50840-AB1
For use in Thailand L50840-281
For use in Turkey L50840-141
For use in the United Kingdom L50840-031
For use in the United States L50840-001
(3) USB bracket L36909-001
(4) Touchpad L50832-001
(5) Touchpad cable L36898-001
(6) Touchpad bracket L36910-001
(7) Speaker Kit (includes speaker tape) L36896-001
(8) System board (includes replacement thermal material):
Equipped with an Intel Core i7-8650U processor, 16 GB of system memory, and 64 GB of eMMC
system storage
L50838-001
14 Chapter 3 Illustrated parts catalog