HP EliteBook 1040 G4 Manual

HP EliteBook 1040 G4 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

© Copyright 2017 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
NVIDIA and Quadro are trademarks and/or
registered trademarks of NVIDIA Corporation in
the U.S. and other countries. Red Hat
Enterprise Linux is a registered trademark of
Red Hat, Inc. in the United States and other
countries. Linux® is the registered trademark of
Linus Torvalds in the U.S. and other countries.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Pentium, and Core are trademarks of Intel
Corporation in the U.S. and other countries.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: September 2017
Document Part Number: L00437-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on this product or
provide any Windows 8 or Windows 7 drivers
on http://www.hp.com/support.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 6
Locating hardware ................................................................................................................................................. 6
Locating software .................................................................................................................................................. 6
Right side ............................................................................................................................................................... 7
Left side ................................................................................................................................................................. 8
Display .................................................................................................................................................................... 9
Keyboard area ...................................................................................................................................................... 10
TouchPad ........................................................................................................................................... 10
Lights ................................................................................................................................................. 11
Button, speakers, and ngerprint reader ......................................................................................... 12
Special keys ....................................................................................................................................... 14
Action keys ........................................................................................................................................ 15
Hot keys (select products only) ......................................................................................................... 16
Bottom ................................................................................................................................................................. 17
Rear ...................................................................................................................................................................... 18
Locating system information .............................................................................................................................. 18
3 Illustrated parts catalog .............................................................................................................................. 20
Computer major components .............................................................................................................................. 20
Miscellaneous parts ............................................................................................................................................. 24
4 Removal and replacement procedures preliminary requirements .................................................................... 28
Tools required ...................................................................................................................................................... 28
Service considerations ......................................................................................................................................... 28
Plastic parts ....................................................................................................................................... 28
Cables and connectors ...................................................................................................................... 29
Drive handling ................................................................................................................................... 29
Grounding guidelines ........................................................................................................................................... 30
Electrostatic discharge damage ........................................................................................................ 30
Packaging and transporting guidelines .......................................................................... 31
Workstation guidelines ................................................................................................... 31
Equipment guidelines ..................................................................................................... 32
v

5 Removal and replacement procedures for authorized service provider parts .................................................... 33
Component replacement procedures .................................................................................................................. 33
Base enclosure .................................................................................................................................. 34
Battery ............................................................................................................................................... 35
Front speakers ................................................................................................................................... 36
WWAN module ................................................................................................................................... 38
Solid-state drive ................................................................................................................................ 40
System board .................................................................................................................................... 41
Fingerprint reader ............................................................................................................................. 44
Near Field Communication (NFC) module ......................................................................................... 45
TouchPad ........................................................................................................................................... 46
RTC battery ........................................................................................................................................ 47
Display assembly ............................................................................................................................... 48
Thermal vent ..................................................................................................................................... 50
Power button board .......................................................................................................................... 51
6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 52
Using Computer Setup ......................................................................................................................................... 52
Starting Computer Setup .................................................................................................................. 52
Using a USB keyboard or USB mouse to start Computer Setup (BIOS) .......................... 52
Navigating and selecting in Computer Setup ................................................................................... 52
Restoring factory settings in Computer Setup ................................................................................. 53
Updating the BIOS ............................................................................................................................. 53
Determining the BIOS version ......................................................................................... 53
Downloading a BIOS update ........................................................................................... 54
Changing the boot order using the f9 prompt .................................................................................. 55
TPM BIOS settings (select products only) ........................................................................................................... 55
Using HP Sure Start (select products only) ......................................................................................................... 55
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 56
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 57
Using Remote HP PC Hardware Diagnostics (UEFI) settings (select products only) ........................................... 57
Customizing Remote HP PC Hardware Diagnostics (UEFI) settings ................................................. 57
8 Backing up, restoring, and recovering ........................................................................................................... 59
Creating recovery media and backups ................................................................................................................ 59
Creating HP Recovery media (select products only) ......................................................................... 59
Using Windows tools ........................................................................................................................................... 60
Restore and recovery ........................................................................................................................................... 61
Recovering using HP Recovery Manager ........................................................................................... 61
vi

What you need to know before you get started ............................................................. 61
Using the HP Recovery partition (select products only) ................................................. 62
Using HP Recovery media to recover .............................................................................. 62
Changing the computer boot order ................................................................................ 63
Removing the HP Recovery partition (select products only) ......................................... 63
9 Specications .............................................................................................................................................. 64
Computer specications ...................................................................................................................................... 64
35.56 cm (14-in) display specications .............................................................................................................. 65
M.2 solid-state drive specications .................................................................................................................... 67
10 Power cord set requirements ...................................................................................................................... 69
Requirements for all countries ............................................................................................................................ 69
Requirements for specic countries and regions ................................................................................................ 70
11 Statement of memory volatility .................................................................................................................. 72
Nonvolatile memory usage ................................................................................................................................. 74
Questions and answers ....................................................................................................................................... 76
Using HP Sure Start (select models only) ............................................................................................................ 77
12 Recycling .................................................................................................................................................. 78
Index ............................................................................................................................................................. 79
vii

viii

1 Product description
Category Description
Product Name HP EliteBook 1040 G4 Notebook PC
HP EliteBook 1040 G4
Processors 7th Generation Intel® Core™ i5 Processor, Kabylake U, dual-core, BGA
i5-7200U (Kit processor)
i5-7300U (Roadmap processor)
7th Generation Intel® Core™ i7 Processor, Kabylake U, dual-core, BGA:
i7-7500U (Kit processor)
i7-7600U (Roadmap processor)
7th Generation Intel® Core™ i7 H-Processor Line), Kabylake , Quad-core, BGA:
i7-7820HQ (Roadmap processor)
Chipset Intel Kaby Lake Premium Chipset
Chipset - PCH QM175
Graphics Intel UMA Graphics - with shared video memory
Panel 14.0" (LED backlight):
FHD (1920 x 1080) UWVA eDP 1.3 + PSR, AG, 72%, 340 nits with camera
FHD (1920 x 1080) UWVA eDP 1.3 + PSR, AG, 72%, 340 nits with camera, fWWAN
FHD (1920 x 1080) UWVA eDP 1.3 + PSR 72%, 340 nits with camera, touch
FHD (1920 x 1080) UWVA eDP 1.3 + PSR 72%, 340 nits with camera, fWWAN, touch
FHD (1920 x 1080) UWVA eDP 1.3 + PSR, AG, 72%, 300 nits with camera, fWWAN, PRIVACY
FHD (1920 x 1080) UWVA eDP 1.3 + PSR AG 72%, 300 nits with camera, fWWAN, touch, PRIVACY
UHD (3840 x 2160) UWVA eDP 1.3 + PSR, AG, 72%, 400 nits with camera, fWWAN
UHD (3840 x 2160) UWVA eDP 1.3 + PSR AG 72%, 400 nits with camera, fWWAN, touch
Memory Memory soldered down
DDR4 PC4, system runs at 2133
Supports Dual Channel Memory
Supports up to 16GB
System Supports the following congurations:
DDR4 2400:
1

Category Description
8192 MB Total System Memory (512Mx16) QTY 8
16384 MB Total System Memory (512Mx16x2) QTY 8
Primary M.2
Storage
M.2 (NGFF) 2280 Solid State Drive
128 GB SATA-3 SS TLC
256 GB PCIe Gen 3x4 NVMe SS TLC
256 GB SATA-3 SS TLC (Opal 2)
360 GB PCIe Gen 3x4 SS TLC (Intel)
512 GB PCIe Gen 3x4 NVMe SS TLC
512 GB PCIe Gen 3x4 NVMe SS MLC
512 GB SATA-3 SS TLC FIPS (test only)
1 TB PCIe Gen 3x4 NVMe SS TLC
Audio and video HP Bang & Olufsen Audio
Microphone (Dual Array)
IR and RGB camera (720 p) camera (supports IR "Hello" facial recognition via Win 10 OS)
Premium Stereo Speakers (6)
Ethernet No direct Ethernet Support - Ethernet via accessories
Support HBMA (via UEFI PXE boot and Windows OS)
Support S3 wake on LAN
Wireless WPAN Bluetooth:
BT 4.2 supported via Windstorm Peak combo module
WLAN:
WLAN options via soldered assembly:
Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (vPro) (Windstorm
Peak Vpro)
WLAN Antennas (2) (congured with panel on all units)
Supports Bluetooth Disabled IOPT
Support for Miracast
Support for S3/S4 wake on Wireless LAN
Support for WiFi SAR in BIOS
Support for HP Connection Optimizer
NFC:
NFC Mirage module (NXP NPC300 I2C 10mmx17mm)
NFC Antenna (congured on NFC SKU only)
Supports "No NFC" option
WWAN:
SIM Module (3FF/micro SIM): (user Accessible on side of unit)
WWAN options via connector:
2 Chapter 1 Product description

Category Description
Foxconn HP It4120 LTE/EVDO/HSPA+ w/GPS M.2
Huawei HP It4132 - LTE/HSPA+ w/GPS M.2
Fibocom HP hs3210 WW HSPA+ w/o GPS
WWAN Antennas (2) (world wide 5 band, congured at top of panel on all units)
Supports "No WWAN" option
Ports HDMI (1.4a)
(2) USB 3.0 Charging Ports
(2) USB-C Ports - Guest Protocol - USB 3.1, DP, PD (TI), Thunderbolt
Headphone/Microphone Combo
Docking Dock support via Thunderbolt/USB Type C connector or USB Type C Connector
Keyboard/pointing
devices
Keyboard:
Backlit
Backlit - Privacy
DuraKeys
Function Keys
F1 - Display Switch
F2 - Blank
F3 - Brightness Down
F4 - Brightness Up
F5 - Speaker Mute
F6 - Volume Down
F7 - Volume Up
F8 - Mic Mute
F9 - Keyboard Backlight
F10 - NumLock
F11 - Wireless
F12 - Calendar
Other top row function keys
Present/Share
Call Answer
Call Decline
Delete
ClickPad requirements:
ClickPad (Glass Cover)
Taps enabled as default
Gestures enabled by default
3

Category Description
Power
requirements
Battery:
6-cell Long Life Polymer 67 WHr (2.90 Ahr)
AC adapter
65W USB-Type C AC Adapter
90W USB-Type C AC Adapter
Power Cord (localized)
65W USB-Type C Power cord:
Duckhead
Duckhead Power Cord Length: 1.0m
90W USB-Type C Power cord:
Standard Power cord Length 1.0m
Security Support Kensington Security Lock
TPM 2.0 (Inneon; soldered down)
Drive encryption pre-boot (Password)
Power-on Authentication (Password)
Touch Fingerprint Sensor (Landed, Touch w/ 8x8 sensor)
Preboot Authentication (Password)
Operating system Operating System Version:
Windows 10 (Redstone 2)
Preinstalled:
Win 10 Home 64 Plus
Win 10 Home 64 Plus Single Language
Win 10 Home 64 Chinese Market - CPPP Plus
Win 10 Pro 64
Win 10 Pro 64 StF MSNA Plus (Only available with (i7 processor AND more than 4 GB RAM) OR
more than or equal to 8 GB RAM)
FreeDOS 2.0
NeoKylin 64-bit, only available for the People’s Republic of China. Not available with Touch,
WWAN, or (2.5 inch HDD/SSD if M.2 SSD is selected)
Restore Media:
Win 10 DRDVD
NeoKylin Linux (Only available with NeoKylin OS)
Win 10 DRUSB
OSDVD:
Win 10 Pro 64
Microsoft WHQL: Win 10 64
Web Support:
4 Chapter 1 Product description

Category Description
Win 10 Enterprise 64
Win 10 Enterprise 64 LTSB 1507
Test and Document
Win 7 Enterprise 64
Win 7 Professional 64
Congurable
Software
Oce Home & Business 2016 JP
Oce Professional 2016 JP
Oce Personal 2016 JP
Serviceability End user replaceable parts:
AC Adapter
5

2 External component identication
Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.
Locating hardware
To nd out what hardware is installed on your computer:
▲Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲Select the Start button.
‒ or –
Right-click the Start button, and then select Apps and Features.
6 Chapter 2 External component identication

Right side
Component Description
(1) Micro SIM card slot Supports a wireless subscriber identity module (SIM) card.
(2) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
(3) USB 3.x SuperSpeed port with HP Sleep and
Charge
Connects a USB device, provides high-speed data transfer, and
even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
(4) Battery light When AC power is connected:
●White: The battery charge is greater than 90 percent.
●Amber: The battery charge is from 0 to 90 percent.
●O: The battery is not charging.
When AC power is disconnected (battery not charging):
●Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●O: The battery is not charging.
(5) USB Type-C power connector and Thunderbolt
port with HP Sleep and Charge (2)
Connect an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connect and charge most USB devices that have a Type-C
connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
NOTE: Cables and/or adapters (purchased separately) may be
required.
– and –
Connect a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Your computer may also support a Thunderbolt
docking station.
Right side 7

Left side
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(3) USB 3.x SuperSpeed port with HP Sleep and
Charge
Connects a USB device, provides high-speed data transfer, and
even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
(4) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
1. Type support in the taskbar search box, and then select
the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then
select User Guides.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
8 Chapter 2 External component identication

Display
Component Description
(1) WWAN antennas* Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(2) Camera lights On: One or more cameras are in use.
(3) Internal microphones Record sound.
(4) Cameras Allow you to video chat, record video, and record still images.. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon. .
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(5) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User Guides.
Display 9

Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Near Field Communications (NFC) tapping area
and antenna* (select products only)
Allows you to wirelessly share information when you tap it with
an NFC-enabled device.
(4) Right TouchPad button Functions like the right button on an external mouse.
*The antenna is not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antenna
free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User Guides.
10 Chapter 2 External component identication

Lights
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(3) Privacy key light (select models only) On: Privacy screen is on, which helps prevent side-angle viewing.
(4) Fn lock light On: The fn key is locked. For more information, see Hot keys
(select products only) on page 16.
(5) Mute light ●On: Computer sound is o.
●O: Computer sound is on.
(6) Microphone mute light ●On: Microphone is o.
●O: Microphone is on.
(7) Num lk light On: Num lock is on.
(8) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
(9) Keyboard backlight Illuminates the keyboard for higher visibility in low-light
conditions.
Keyboard area 11

Component Description
(9) Sharing or presenting light On: Sharing is on.
(10) Call answer light On: Call answer is on.
(11) Call end light On: Call end is on.
Button, speakers, and ngerprint reader
Component Description
(1) Power button ●When the computer is o, press the button to turn on the
computer.
●When the computer is on, press the button briey to initiate
Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep.
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
12 Chapter 2 External component identication