HP EliteBook 840 G1 User manual

HP EliteBook 840 G1 Notebook PC
HP ZBook 14 Mobile Workstation
HP EliteBook 850 G1 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2013 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
U.S. registered trademarks of Intel
Corporation. Microsoft, Windows, and
Windows Vista are U.S. registered
trademarks of Microsoft Corporation. SD
Logo is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: September 2013
Document Part Number: 734761-001

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be
accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for
Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and
replacement procedures for Authorized Service Provider only parts," can damage the computer or void
your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
v

vi Safety warning notice

Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ................................................................................... 10
Display ................................................................................................................................. 10
Top ...................................................................................................................................... 11
TouchPad ............................................................................................................... 11
Lights ..................................................................................................................... 12
Buttons and fingerprint reader (select models only) ...................................................... 13
Keys ...................................................................................................................... 15
Front ..................................................................................................................................... 16
Left ....................................................................................................................................... 17
Right .................................................................................................................................... 18
Bottom .................................................................................................................................. 19
Service tag ............................................................................................................................ 22
3 Illustrated parts catalog .................................................................................................. 23
Computer major components ................................................................................................... 23
Display assembly subcomponents ............................................................................................. 28
HP EliteBook 840/ZBook 14 models ......................................................................... 28
HP EliteBook 850 models ......................................................................................... 30
Mass storage devices ............................................................................................................. 31
Plastics Kit ............................................................................................................................. 32
Miscellaneous parts ................................................................................................................ 33
Sequential part number listing .................................................................................................. 34
4 Removal and replacement procedures preliminary requirements .................................... 43
Tools required ....................................................................................................................... 43
Service considerations ............................................................................................................ 43
Plastic parts ............................................................................................................ 43
Cables and connectors ............................................................................................ 43
Drive handling ........................................................................................................ 44
vii

Grounding guidelines ............................................................................................................. 44
Electrostatic discharge damage ................................................................................. 44
Packaging and transporting guidelines ....................................................... 46
Workstation guidelines .............................................................. 46
5 Removal and replacement procedures for Customer Self-Repair parts ............................. 48
Component replacement procedures ........................................................................................ 48
Service cover .......................................................................................................... 48
Battery ................................................................................................................... 50
Hard drive ............................................................................................................. 51
Solid-state drive (SSD) .............................................................................................. 53
RTC battery ............................................................................................................ 55
Memory module ...................................................................................................... 56
WWAN module ..................................................................................................... 58
WLAN module ........................................................................................................ 60
Keyboard ............................................................................................................... 62
6 Removal and replacement procedures for Authorized Service Provider parts .................. 66
Component replacement procedures ........................................................................................ 66
Display panel (non-touch) ......................................................................................... 66
Base enclosure ........................................................................................................ 71
Base enclosure (HP EliteBook 840/HP ZBook14 models) .............................. 71
Base enclosure (HP EliteBook 850 models) .................................................. 74
Fan ....................................................................................................................... 77
Card reader board .................................................................................................. 78
VGA/USB board .................................................................................................... 80
Heat sink ............................................................................................................... 81
Power button board ................................................................................................. 86
Fingerprint reader assembly ..................................................................................... 88
System board ......................................................................................................... 90
Speaker assembly ................................................................................................... 95
Display assembly .................................................................................................... 97
7 Computer Setup (BIOS), MultiBoot, and System Diagnostics in Windows 8 ..................... 104
Using Computer Setup .......................................................................................................... 104
Starting Computer Setup ........................................................................................ 104
Navigating and selecting in Computer Setup ............................................................ 105
Restoring factory settings in Computer Setup ............................................................. 105
Updating the BIOS ................................................................................................ 106
Determining the BIOS version .................................................................. 106
viii

Downloading a BIOS update ................................................................... 107
HP Sure Start ........................................................................................................ 108
Using MultiBoot ................................................................................................................... 108
About the boot device order ................................................................................... 108
Choosing MultiBoot preferences ..............................................................................109
Setting a new boot order in Computer Setup ............................................. 109
Dynamically choosing a boot device using the f9 prompt ............................ 109
Setting a MultiBoot Express prompt ...........................................................110
Entering MultiBoot Express preferences ..................................................... 110
Using HP PC Hardware Diagnostics (UEFI) (select models only) ..................................................110
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .............................111
8 Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 7 .............. 112
Using Computer Setup .......................................................................................................... 112
Starting Computer Setup ........................................................................................ 112
Navigating and selecting in Computer Setup ............................................................ 113
Restoring factory settings in Computer Setup .............................................................113
Updating the BIOS ................................................................................................ 114
Determining the BIOS version .................................................................. 114
Downloading a BIOS update ...................................................................115
HP Sure Start ........................................................................................................ 116
Using MultiBoot ................................................................................................................... 116
About the boot device order ................................................................................... 116
Choosing MultiBoot preferences ..............................................................................117
Setting a new boot order in Computer Setup ............................................. 117
Dynamically choosing a boot device using the f9 prompt ............................ 117
Setting a MultiBoot Express prompt ...........................................................118
Entering MultiBoot Express preferences ..................................................... 118
Using HP PC Hardware Diagnostics (UEFI) (select models only) ..................................................118
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .............................119
9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux ....................... 120
Starting Computer Setup ....................................................................................................... 120
Using Computer Setup .......................................................................................................... 121
Navigating and selecting in Computer Setup ............................................................ 121
Restoring factory settings in Computer Setup .............................................................122
Updating the BIOS ............................................................................................................... 122
Determining the BIOS version ................................................................................. 122
Downloading a BIOS update ..................................................................................123
HP Sure Start ....................................................................................................................... 123
Using MultiBoot ................................................................................................................... 124
ix

About the boot device order ................................................................................... 124
Choosing MultiBoot preferences .............................................................................. 124
Dynamically choosing a boot device using the f9 prompt ............................ 125
Using HP PC Hardware Diagnostics (UEFI) (select models only) .................................................. 125
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................. 125
10 Backup and recovery in Windows 8 ........................................................................... 127
Backing up your information .................................................................................................. 127
Performing a system recovery ................................................................................................ 128
Using the Windows recovery tools .......................................................................... 128
Using f11 recovery tools ........................................................................................ 129
Using Windows 8 operating system media (purchased separately) .............................. 130
Using Windows Refresh for quick and easy recovery ................................................. 131
Remove everything and reinstall Windows ............................................................... 131
Using HP Software Setup ....................................................................................... 132
11 Backup and recovery in Windows 7 ........................................................................... 133
Creating recovery media and backups ................................................................................... 133
Guidelines ............................................................................................................ 134
Creating recovery media with HP Recovery Disc Creator ............................................ 134
Creating recovery media ......................................................................... 134
Backing up your information ................................................................................... 134
Performing a system recovery ................................................................................................ 135
Using the Windows recovery tools .......................................................................... 136
Using f11 recovery tools (select models only) ............................................................ 137
Using Windows 7 operating system media .............................................................. 137
12 Backup and Recovery in SUSE Linux ........................................................................... 139
Creating backups ................................................................................................................. 139
Backing up your information .................................................................................................. 139
Performing a system recovery ................................................................................................ 140
Remove everything and reinstall SLED ..................................................................................... 141
13 Specifications ..............................................................................................................142
Computer specifications–HP EliteBook 840/HP ZBook 14 models .............................................. 142
Computer specifications–HP EliteBook 850 models ................................................................... 143
35.6-cm (14.0-in) HD SVA display specifications ..................................................................... 144
35.6-cm (14.0-in) HD+ SVA display specifications ................................................................... 145
35.6-cm (14.0-in) HD+ SVA display specifications ................................................................... 146
39.6-cm (15.6-in) HD SVA display specifications ..................................................................... 147
x

39.6-cm (15.6-in) FHD SVA display specifications ................................................................... 148
Hard drive specifications ...................................................................................................... 149
Solid-state drive specifications ............................................................................................... 150
14 Statement of Volatility ................................................................................................ 151
HP Sure Start ....................................................................................................................... 153
Non-volatile memory usage ................................................................................................... 154
Questions and answers .........................................................................................................156
15 Power cord set requirements ...................................................................................... 157
Requirements for all countries ................................................................................................ 157
Requirements for specific countries and regions ....................................................................... 158
16 Recycling .................................................................................................................... 159
Index ............................................................................................................................... 160
xi

xii

1 Product description
Category Description HP
EliteBook
840
HP ZBook
14
HP
EliteBook
850
Product Name HP EliteBook 840 G1 Notebook PC √
HP ZBook 14 Mobile Workstation √
HP EliteBook 850 G1 Notebook PC √
Processors Offers the following processors:
●Intel® Dual Core® i7-4600U 2.10-GHz processor (SC
turbo up to 3.30-GHz; 4.0-MB L3 cache, 15 W)
●Intel Dual Core i5-4300U 1.90-GHz processor (SC
turbo up to 2.90-GHz; 3.0-MB L3 cache, 15 W)
●Intel Dual Core i5-4200U 1.60-GHz processor (SC
turbo up to 2.60-GHz; 3.0-MB L3 cache, 15 W)
√√√
Intel Dual Core i3-4010U 1.70-GHz processor; 3.0-MB L3
cache, 15 W)
√√
Chipset Mobile Intel QM87 chipset √√√
Graphics Switchable discrete graphics: AMD Radeon™ HD
8750M, with support for up to 5 displays through the APR
Internal graphics:
●Universal memory architecture (UMA) with shared
video memory with support for up to 3 displays through
the APR
●Intel HD Graphics 4400
Support dual-display ports through the dock
Supports hybrid (switchable) graphics
√√
Switchable discrete graphics: AMD FirePro M4100,
with support for up to 5 displays through the APR
Support dual-display ports through the dock
Supports hybrid (switchable) graphics
√
1

Category Description HP
EliteBook
840
HP ZBook
14
HP
EliteBook
850
Panel All display assemblies include two or three wireless local
area network (WLAN) antenna cables and two wireless
wide area network (WWAN) antenna cables
(35.6-cm) 14.0-in LED, HD, AntiGlare (AG), SVA
(1366×768), 200 nits display with and without webcam
(35.6-cm) 14.0-in LED, HD+, AG, SVA (1920×1080),
250 nits display with and without webcam
(35.6-cm) 14.0-in LED, HD+, AG, SVA (1920×1080) 250
nits capacitive touch display with webcam
(35.6-cm) 14.0-in LED, FHD, AG, SVA (1920×1080) 300
nits display with and without webcam
√√
●(39.6-cm) 15.6-in LED, FHD, AG, SVA (1920×1080)
200 nits display with and without webcam
●(39.6-cm) 15.6-in LED, HD, AG, SVA (1368×768)
300 nits display with and without webcam
√
Memory Two customer-accessible/upgradable memory module slots
with the following specifications:
DDR3L-1600-MHz dual channel support
Supports 16384-MB of system RAM in the
following configurations:
●16384-MB (8192-MB×2)
●12288-MB (8192-MB+4096-MB)
●8192-MB (8192-MB×1 or 4096×2)
●8192-MB (8192-MB×1 or 4096×2; not supported on
computer models equipped with a 32-bit
operating system)
●6144-MB (4096-MB+2048-MB)
●4096-MB (4096-MB×1 or 2048-MB×2)
●2048-MB (2048×1)
√√
2 Chapter 1 Product description

Category Description HP
EliteBook
840
HP ZBook
14
HP
EliteBook
850
Two customer-accessible/upgradable memory module slots
with the following specifications:
DDR3L-1600-MHz dual channel support
Supports 16384-MB of system RAM in the
following configurations:
●16384-MB (8192-MB×2)
●8192-MB (8192-MB×1 or 4096×2)
●8192-MB (8192-MB×1 or 4096×2; not supported on
computer models equipped with a 32-bit
operating system)
●4096-MB (4096-MB×1 or 2048-MB×2)
√
Primary storage Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and
7.0-mm (.28-in) thicknesses (all hard drives use the
same bracket)
Customer-accessible
√√√
Supports the following hard drives:
●1-TB, 5400-rpm
●500-GB, 7200-rpm, self-encrypting drive (SED)
●500-GB, 7200-rpm
●500-GB, 5400-rpm, self-encrypting drive (SED,
FIPS-140-2)
●500-GB, 5400-rpm
●320-GB, 7200-rpm
●320-GB, 5400-rpm
Supports the following SSDs:
●256-GB SATA III, SED
●240-GB, SATA III
●180-GB, SATA III
●128-GB
√√
3

Category Description HP
EliteBook
840
HP ZBook
14
HP
EliteBook
850
Supports the following hard drives:
●1-TB, 5400-rpm
●750-GB, 7200-rpm
●500-GB, 7200-rpm, self-encrypting drive (SED)
●500-GB, 7200-rpm
●500-GB, 5400-rpm, self-encrypting drive (SED,
FIPS-140-2)
●320-GB, 7200-rpm
Supports the following SSDs:
●512-GB
●256-GB SATA III, SED
●240-GB, SATA III
●180-GB, SATA III
●128-GB
√
Flash cache M.2 (NGFF) module
Intel SRT (Smart Response Technology)
32 GB
Supports "No Flash Cache" option
Not available with SSD or SED HDD
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
Mini-card SSD M.2 (NGFF) Solid State Drive
120 GB
Not available if 32-GB flash cache is selected
√
√
√
Audio and video Two stereo speakers √√√
HD audio with DTS Sound Studio √√√
Integrated 720p HD webcam (supports no camera option) √√√
Integrated dual-array microphone √√√
Ethernet Intel® I218LM Gigabit Network Connection
S3/S4/S5 wake on LAN
√√√
4 Chapter 1 Product description

Category Description HP
EliteBook
840
HP ZBook
14
HP
EliteBook
850
Wireless Integrated wireless local area network (WLAN) options by
way of minicard
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●Atheros WB225 1×1 802.11b/g/n Bluetooth
Combo Adapter
●Broadcom 43228 802.11abgn 2×2 Wi-Fi Adapter
●Intel Centrino Advanced-N 6205 WLAN module
●Intel Centrino Ultimate-N 6300 WLAN module
●Intel Centrino Wireless-N 2200 802.11b/g/n 2×2
WiFi Adaptor
Supports no WLAN option
√√√
Integrated wireless wide area network (WWAN) options by
way of wireless module
Two world-wide/5-band WWAN antennas built into display
assembly
Secured by subscriber identity module (SIM, user-accessible
behind battery)
Support for the following WWAN formats:
●HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband
Module
●HP lt4112 LTE/HSPA+ Mobile Broadband Module
●HP hs3110 HSPA+ Mobile Broadband Module
Supports no WWAN option
Supports WWAN after market option
√√√
External media
cards
Media reader slot supporting the following digital card
formats:
●Secure Digital (SD) Memory Card
●SDHC
●SDXC
√√√
5

Category Description HP
EliteBook
840
HP ZBook
14
HP
EliteBook
850
Ports Offers the following ports:
●Headphone/microphone combo
●Battery connector
●DisplayPort 1.2
●Docking connector
●USB 3.0 ports (3)
●USB 3.0 charging port
●HP Smart AC adapter
●RJ-45 (Ethernet)
●Secondary battery connector
●VGA (Dsub 15 pin) supporting: 1920×1200 external
resolution @ 75 Hz, hot plug and unplug and
autodetection for correct output to wide-aspect vs.
standard aspect video
√√√
Keyboard/
pointing devices
Glass with chemical etched surface, dual-point, spill-resistant
with drain, DuraKeys
√√√
Gesture support: MultiTouch gestures enabled, two-finger
scrolling, and pinch-zoom as default
√√√
Taps enabled by default √√√
Supports two-way scroll √√√
On/off button √√√
Power
requirements
Supports the following HP Smart AC adapters:
●65-W HP Smart AC adapter √√√
●65-W HP Slim Smart AC adapter √√√
●45-W HP Smart AC adapter √√
Supports the following batteries:
●3-cell, 50-Wh, 4.45-Ah long-life battery
●3-cell, 24-Wh, 2.2-Ah long-life battery
●Secondary 6-cell, 60-Wh, 2.7-Ah battery
√√√
●Secondary 6-cell, 60-Wh, 2.7-Ah battery √√
Security Supports security cable lock √√√
Supports fingerprint reader and no fingerprint reader option √√√
6 Chapter 1 Product description

Category Description HP
EliteBook
840
HP ZBook
14
HP
EliteBook
850
Supports Trusted Platform Module (TPM) 1.2 (Infineon,
soldered down) and TPM Enhanced Drive Lock
√√√
Integrated Smart Card reader (active) √√√
Full volume encryption √√√
Preboot authentication (password, Smart Card) √√√
Operating
system
Windows 7, Service Pack 1
Windows 8 Multi-Language 64
Windows 8 Professional 64
Windows 8 License with Win 7 Downgrade
√
√
√
√
√
√
√
√
√
√
√
√
Preinstalled:
●Windows® 8 ML 64
●Windows 8 CH
●Windows 8 EM
●Windows 8 Professional 64
●Windows 8 Professional 64 DPK with Windows 7
Professional 64 and 32
●Windows 7 Home Premium 64 and 32 (not available
with HP ZBook 14)
●Windows 7 Professional 64 and 32
●FreeDOS
●SUSE Linux (SLED 11) SP2, 64-bit
√√√
Preinstalled:
●Windows 8 Professional 64 with MSNA
●Windows 8 Professional 64 DPK with Windows 7
Professional 64 and 32 with MSNA
●Windows 7 Professional 64 and 32 with MSNA
√
Restore media—DR-DVD:
●Windows 8 (available with any Windows 8 operating
system and required with Windows 8 Professional
downgrade operating system)
●Windows 7 (available with any Windows 7 or
Windows 8 downgrade operating system)
√√√
7

Category Description HP
EliteBook
840
HP ZBook
14
HP
EliteBook
850
Restore media—OS-DVD:
●Windows 8 Professional 64-bit (only available and
required with Windows 8 Professional downgrade
operating system)
●Windows 8 64-bit
●Windows 8 Country-Specific 64-bit
●Windows 8 Emerging Market 64-bit
●Windows 7 Home Premium 64- and 32-bit (available
with any Windows 7 HP operating system except Asia-
Pacific countries and regions and the People's Republic
of China)
●Windows 7 Professional 64- and 32-bit (available with
any Windows 7 Professional or Windows 8
Professional downgrade except Asia-Pacific countries
and regions and the People's Republic of China)
√√√
Certified:
●Microsoft WHQL
●SuSE Linux Enterprise (SLED) 64-bit Service Pack 2
√√√
8 Chapter 1 Product description