HP Compaq Elite 8300 Touch All-in-One User manual

Maintenance & Service Guide
HP Compaq Elite 8300 Touch All-in-One Business
PC
HP Compaq Elite 8300 All-in-One Business PC
HP Compaq Pro 6300 All-in-One Business PC

© Copyright 2012, 2013 Hewlett-Packard
Development Company, L.P. The information
contained herein is subject to change
without notice.
Microsoft and Windows are trademarks of
Microsoft Corporation in the U.S. and other
countries.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
This document contains proprietary
information that is protected by copyright.
No part of this document may be
photocopied, reproduced, or translated to
another language without the prior written
consent of Hewlett-Packard Company.
Maintenance & Service Guide
Fourth Edition (June 2013)
First Edition (August 2012)
Document Part Number: 701463-004

About This Book
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage
to equipment or loss of information.
NOTE: Text set off in this manner provides important supplemental information.
iii

iv About This Book

Table of contents
1 Product Features ............................................................................................................... 1
Overview ................................................................................................................................ 1
Front components ..................................................................................................................... 3
Side components ..................................................................................................................... 4
Rear components ..................................................................................................................... 5
Adjusting the tilt/swivel base ..................................................................................................... 6
Height adjustable/recline stand (optional) ................................................................................... 7
2 Activating and Customizing the Software .......................................................................... 9
Activating and customizing the software in Windows 7 ................................................................ 9
Activating the Windows operating system .................................................................... 9
Downloading Windows 7 updates ............................................................................ 10
Installing or upgrading device drivers ........................................................................ 10
Customizing the monitor display ............................................................................... 10
Activating and customizing the software in Windows 8 .............................................................. 10
Activating the Windows Operating System ................................................................. 10
Downloading Windows 8 updates ............................................................................ 11
Customizing the monitor display ............................................................................... 11
3 Computer Setup (F10) Utility ........................................................................................... 12
Computer Setup (F10) Utilities ................................................................................................. 12
Using Computer Setup (F10) Utilities .......................................................................... 13
Computer Setup—File .............................................................................................. 14
Computer Setup—Storage ........................................................................................ 15
Computer Setup—Security ........................................................................................ 18
Computer Setup—Power .......................................................................................... 23
Computer Setup—Advanced .................................................................................... 25
Recovering the Configuration Settings ....................................................................................... 27
4 HP PC Hardware Diagnostics .......................................................................................... 28
Why run HP PC Hardware Diagnostics – UEFI ........................................................................... 28
v

How to access and run HP PC Hardware Diagnostics - UEFI ........................................................ 28
Downloading HP PC Hardware Diagnostics to a USB device ....................................................... 29
5 Serial ATA (SATA) Drive Guidelines and Features ............................................................. 30
SATA Hard Drives .................................................................................................................. 30
SATA Hard Drive Cables ........................................................................................................ 30
SATA Data Cable ................................................................................................... 30
SMART ATA Drives ................................................................................................................ 31
6 Routine Care and Disassembly Preparation ..................................................................... 32
Electrostatic discharge information ........................................................................................... 33
Generating static .................................................................................................... 33
Preventing electrostatic damage to equipment ............................................................. 33
Personal grounding methods and equipment .............................................................. 34
Grounding the work area ......................................................................................... 34
Recommended materials and equipment .................................................................... 35
Operating Guidelines ............................................................................................................. 35
Routine Care ......................................................................................................................... 36
General cleaning safety precautions .......................................................................... 36
Cleaning the computer case ..................................................................................... 36
Cleaning the keyboard ............................................................................................ 36
Cleaning the display ............................................................................................... 37
Cleaning the mouse ................................................................................................. 37
Service Considerations ........................................................................................................... 37
Tools and software requirements ............................................................................... 38
Screws ................................................................................................................... 38
Cables and connectors ............................................................................................ 38
Hard drives ............................................................................................................ 38
Lithium coin cell battery ............................................................................................ 39
7 Removal and Replacement Procedures All-in One (AIO) Chassis ...................................... 40
Preparing to disassemble the computer ..................................................................................... 40
Removing the rear port cover ................................................................................................... 41
Cable management cover ....................................................................................................... 41
Installing an access panel security screw ................................................................................... 42
Synchronizing the optional wireless keyboard or mouse ............................................................. 42
Access panel ......................................................................................................................... 45
Stand ................................................................................................................................... 48
Lower panel .......................................................................................................................... 50
Metal plate ............................................................................................................................ 51
vi

Replacing drives .................................................................................................................... 53
Replacing the hard disc drive with a 3.5-inch hard disc drive or a single 2.5-inch drive ... 53
Replacing the optical disc drive ................................................................................ 57
Memory ................................................................................................................................ 60
Replacing the battery .............................................................................................................. 63
Serial port ............................................................................................................................. 65
Webcam module ................................................................................................................... 67
Converter board .................................................................................................................... 70
Touch sensor board ................................................................................................................ 73
Heat sinks – Graphics board and processor .............................................................................. 75
Graphics heat sink .................................................................................................. 75
Processor heat sink – model 6300 ............................................................................. 76
Processor heat sink – model 8300 ............................................................................. 77
Processor .............................................................................................................................. 79
mSATA Solid-State Drive ......................................................................................................... 80
WLAN module ...................................................................................................................... 81
Graphics board ..................................................................................................................... 84
Speakers ............................................................................................................................... 86
Fan ...................................................................................................................................... 87
Side panels ........................................................................................................................... 88
Power supply ......................................................................................................................... 90
System board ........................................................................................................................ 93
Card reader board .............................................................................................................. 100
Power button board .............................................................................................................. 102
Front bezel .......................................................................................................................... 105
Antenna .............................................................................................................................. 109
Display panel ...................................................................................................................... 111
Hood sensor ........................................................................................................................ 118
Hard drive and optical drive cables and connectors ................................................................. 120
8 Troubleshooting Without Diagnostics ............................................................................ 122
Safety and Comfort .............................................................................................................. 122
Before You Call for Technical Support .................................................................................... 122
Helpful Hints ........................................................................................................................ 123
Solving General Problems ..................................................................................................... 125
Solving Power Problems ........................................................................................................ 129
Solving Hard Drive Problems ................................................................................................. 131
Solving Media Card Reader Problems .................................................................................... 134
Solving Display Problems ...................................................................................................... 136
Solving Audio Problems ........................................................................................................ 141
Solving Printer Problems ........................................................................................................ 143
vii

Solving Keyboard and Mouse Problems .................................................................................. 145
Solving Hardware Installation Problems .................................................................................. 147
Solving Network Problems .................................................................................................... 149
Solving Memory Problems ..................................................................................................... 153
Solving Processor Problems ................................................................................................... 155
Solving CD-ROM and DVD Problems ...................................................................................... 156
Solving USB Flash Drive Problems .......................................................................................... 158
Solving Front Panel Component Problems ................................................................................ 160
Solving Internet Access Problems ............................................................................................ 160
Solving Software Problems .................................................................................................... 162
Contacting Customer Support ................................................................................................ 164
9 Backup and Recovery ................................................................................................... 165
Restoring and recovering in Windows 7 ................................................................................. 165
System Restore ...................................................................................................... 165
System Recovery ................................................................................................... 166
System Recovery when Windows is responding ......................................... 166
System Recovery when Windows is not responding .................................... 167
System recovery using recovery media ...................................................... 167
Creating recovery media .......................................................... 168
Using recovery media .............................................................. 170
Backup and recovery in Windows 8 ....................................................................................... 171
Backing up your information ................................................................................... 171
Performing a system recovery ................................................................................. 172
Using the Windows recovery tools ........................................................... 172
Using f11 recovery tools ......................................................................... 173
Using Windows 8 operating system media (purchased separately) ............... 173
10 POST Error Messages .................................................................................................. 175
POST Numeric Codes and Text Messages ............................................................................... 176
Interpreting POST diagnostic front panel LEDs .......................................................................... 184
11 Password Security and Resetting CMOS ...................................................................... 187
Establishing a Setup or Power-on password ............................................................................. 188
Resetting the Setup and Power-on password ............................................................................ 189
Clearing and resetting the CMOS .......................................................................................... 190
Appendix A Power Cord Set Requirements ...................................................................... 192
General requirements ........................................................................................................... 192
Japanese Power Cord Requirements ....................................................................................... 192
viii

Country-specific requirements ................................................................................................ 193
Appendix B Specifications ................................................................................................ 194
8300 models .......................................................................................................................194
6300 models .......................................................................................................................195
Index ............................................................................................................................... 196
ix

x

1 Product Features
Overview
Figure 1-1 HP Compaq All-in-One Business PC (model 8300 shown)
The HP Compaq All-in-One Business PC offers the following features:
●Integrated All-in-One form factor
●Full HD, LCD display (1920 x 1080) with LED backlighting
◦23-inch diagonal with optical touch
◦23-inch diagonal
◦21.5-inch diagonal
●Swivel pad under base of stand
●Adjustable tilt
●Optional height adjustable and reclining stand
●Removable panel on the back of the computer allows users or technicians to easily and efficiently
service the PC
●VESA mounting holes (100 mm x 100 mm)
●2nd and 3rd generation Intel
®
Core™ processors
Overview 1

●Up to 2 TB hard disc drive, or up to 300 GB Solid State Drive
●Optional Tray-load HP SuperMulti DVD+/-RW SATA Optical Disc Drive or DVD-ROM disc drive
●Optional mSATA module that can be used as a cache or SSD for the Elite 8300 or as a second
drive for the Pro 6300
●Intel Q77 Express chipset – Intel vPro (HP Compaq Elite 8300 All-in-One Business PC)
●Intel Q75 Express chipset (HP Compaq Pro 6300 All-in-One Business PC)
●Two SODIMM slots with up to 16 GB of DDR3 SDRAM memory and dual channel memory support
●Intel integrated graphics
●DisplayPort video out (with audio) for second display support
●Optional MXM graphics card
●DP audio, DP to VGA/DVI/HDMI dongle support
●Integrated Gigabit Ethernet (Intel 82579 LM Gigabit Network Connection)
●Wireless connectivity (optional):
◦Integrated 802.11 a/b/g/n or b/g/n wireless LAN module
◦Bluetooth
®
4.0
●Optional integrated full HD webcam and dual microphone array
●Premium stereo speakers
●Optional 6-in-1 media card reader
●6 USB ports: 4 USB 3.0, 2 USB 2.0
●Choice of wired or wireless keyboard and mouse
◦Wired USB keyboard and mouse
◦Wired PS/2 keyboard and mouse
◦Wireless keyboard and mouse
●Face Recognition for HP ProtectTools software with facial recognition auto-login capabilities (with
optional webcam)
●Windows
®
7 Professional 32-bit or 64-bit operating system
●90-percent energy-efficient power supply
●ENERGY STAR
®
qualified, EPEAT
®
Gold registered
2 Chapter 1 Product Features

Front components
NOTE: Front components are the same for 6300 and 8300 models.
Figure 1-2 Front components
Table 1-1 Front components
Component Component
1 Webcam with privacy shutter (optional) 7 Mute speaker
2 Dual microphone array (with optional webcam) 8 Reduce volume
3 Webcam activity LED (with optional webcam) 9 Increase volume
4 16:9 widescreen LED-backlit LCD display 10 Mute microphone
5 Power LED 11 Decrease brightness
6 High-performance stereo speakers
NOTE: No speaker option available.
12 Increase brightness
NOTE: To wake touch panel equipped systems from Stand by, swipe the screen or touch the screen
and hold for at least one second.
To wake the systems from Hibernate, press the power button and release.
Touch the icon area (7–12 above) to cause the icons to illuminate, then touch an icon to activate it.
To change the volume or brightness, touch and hold the appropriate icon or touch it and repeat until
the volume or brightness has reached the desired level.
To mute the speaker or microphone, just touch the appropriate icon. The icon remains illuminated until
you touch it again to reactivate the speaker or microphone.
Front components 3

NOTE: If you mute or reactivate the speaker in a software application, the icon illuminates or darkens
accordingly.
You cannot mute or reactivate the microphone from a software application.
Side components
NOTE: Side components are the same for 6300 and 8300 models.
Figure 1-3 Side components
Table 1-2 Side components
Component Component
1 Hard disc drive activity LED 6 Tray-load optical disc drive
2 HP 6-in-1 media card reader (optional) 7 Optical disc drive eject button
3 (2) USB 3.0 ports 8 Optical disc drive activity LED
4 Microphone/line in jack 9 Power button
5 Headset/line out jack
4 Chapter 1 Product Features

Rear components
NOTE: Rear components are the same for 6300 and 8300 models.
Figure 1-4 Rear components
Table 1-3 Rear components
Component Component
1 Access panel 8 DisplayPort connector
2 Access panel latches 9 RJ-45 Gigabit Ethernet port
3 Security lock slot 10 Stereo audio line out
4 Power connector 11 Rear port cover
5 (2) PS/2 mouse and keyboard connectors 12 Serial port (optional)
6 (2) USB 2.0 ports 13 Access panel security screw
7 (2) USB 3.0 ports
Rear components 5

Adjusting the tilt/swivel base
Tilt the computer forward up to -5 degrees or backward up to +30 degrees to set it to a comfortable
eye level.
Figure 1-5 Adjusting tilt
The tilt/swivel base has a swivel pad on the underside that allows you to swivel the computer up to
360 degrees left or right for the best viewing angle.
Figure 1-6 Adjusting swivel
6 Chapter 1 Product Features

Height adjustable/recline stand (optional)
An optional stand may be purchased to allow
●height adjustment of 110 mm (4.3 inches)
●rotation from landscape to portrait position
●tilt backward up to +60 degrees
●recline to 30 degrees from the desktop
WARNING! If the height adjustable/recline stand is installed, before laying the computer down for
service, position the computer vertically by grasping the sides of the display, and then raise the display
to the highest position.
Do not lay the computer down with the sliding stand in the low position. The stand may suddenly
release which could cause damage to equipment or injury.
Figure 1-7 Height adjustable stand position options
Height adjustable/recline stand (optional) 7

To install the height adjustable stand:
1. Insert the stand into the slots in the rear of the computer.
Figure 1-8 Installing the height adjustable stand
2. Install the screws that secure the stand to the computer.
Figure 1-9 Installing the height adjustable stand screws
8 Chapter 1 Product Features

2 Activating and Customizing the
Software
NOTE: This chapter provides information for both Windows 7 and Windows 8.
Activating and customizing the software in
Windows 7
If your computer was not shipped with a Windows® operating system, some portions of this
documentation do not apply. Additional information is available in online help after you activate the
operating system.
CAUTION: Do not add optional hardware or third-party devices to the computer until the operating
system is successfully activated. Doing so may cause errors and prevent the operating system from
installing properly.
NOTE: Be sure there is a 10.2 cm (4 inch) clearance at the back of the unit and above the monitor to
permit the required airflow.
Activating the Windows operating system
The first time you turn on the computer, the operating system is set up and activated automatically. This
process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to
complete the activation.
We recommend that you register your computer with HP during operating system setup so you can
receive important software updates, facilitate support questions, and sign up for special offers.
CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE
PROCESS IS COMPLETE. Turning off the computer during the activation process may damage the
software that runs the computer or prevent its proper installation.
NOTE: If the computer shipped with more than one operating system language on the hard drive, the
activation process could take up to 60 minutes.
Activating and customizing the software in Windows 7 9

Downloading Windows 7 updates
Microsoft may release updates to the operating system. To help keep the computer running optimally,
HP recommends checking for the latest updates during the initial installation and periodically
throughout the life of the computer.
1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions
on the screen.
2. After an Internet connection has been established, click the Start >All Programs >Windows
Update.
3. Run Windows Update monthly thereafter.
Installing or upgrading device drivers
When installing optional hardware devices after the operating system installation is complete, you must
also install the drivers for each of the devices.
In Windows 7, if prompted for the i386 directory, replace the path specification with C:\i386, or use
the Browse button in the dialog box to locate the i386 folder. This action points the operating system
to the appropriate drivers.
Obtain the latest support software, including support software for the operating system, from
http://www.hp.com/support. Select your country and language, select Download drivers and
software (and firmware), enter the model number of the computer, and press Enter.
Customizing the monitor display
If you wish, you can select or change the monitor refresh rates, screen resolution, color settings, font
sizes, and power management settings.
For more information, refer to the online documentation provided with the graphics controller utility or
the documentation that came with your monitor.
Right-click on the Windows desktop, then click Personalize to change display settings.
Activating and customizing the software in
Windows 8
Additional information is available in online help after you activate the operating system.
NOTE: Be sure there is a 10.2 cm (4 inch) clearance at the back of the unit and above the monitor to
permit the required airflow.
Activating the Windows Operating System
The first time you turn on the computer, the operating system is set up and activated automatically. This
process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to
complete the activation.
10 Chapter 2 Activating and Customizing the Software