HP OMEN Manual

OMEN by HP Laptop PC
Maintenance and Service Guide

© Copyright 2016 HP Development Company,
L.P.
NVIDIA and GeForce are trademarks and/or
registered trademarks of NVIDIA Corporation in
the U.S. and other countries. Bluetooth is a
trademark owned by its proprietor and used by
HP Inc. under license. Intel and Core are
trademarks of Intel Corporation in the U.S. and
other countries. Microsoft and Windows are
either a registered trademark or trademark of
Microsoft Corporation in the United States
and/or other countries.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: July 2016
First Edition: May 2016
Document Part Number: 861731-002

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
authorized service provider parts," can damage the computer or void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Processor information
IMPORTANT: This version of Windows running with the processor or chipsets used in this system has limited
support from Microsoft. For more information about Microsoft’s support, please see Microsoft’s Support
Lifecycle FAQ at https://support.microsoft.com/lifecycle.
v

vi Processor information

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
vii

viii Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 4
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 5
Display .................................................................................................................................................................... 6
Top .......................................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 8
Button and speakers ........................................................................................................................... 9
Keys ................................................................................................................................................... 11
Using the action keys ........................................................................................................................ 11
Bottom ................................................................................................................................................................. 13
Rear ...................................................................................................................................................................... 14
Labels ................................................................................................................................................................... 14
3 Illustrated parts catalog .............................................................................................................................. 16
Computer major components .............................................................................................................................. 16
Display assembly subcomponents ...................................................................................................................... 20
Mass storage devices ........................................................................................................................................... 21
Miscellaneous parts ............................................................................................................................................. 22
4 Removal and replacement procedures preliminary requirements .................................................................... 23
Tools required ...................................................................................................................................................... 23
Service considerations ......................................................................................................................................... 23
Plastic parts ....................................................................................................................................... 23
Cables and connectors ...................................................................................................................... 24
Drive handling ................................................................................................................................... 24
Grounding guidelines ........................................................................................................................................... 25
Electrostatic discharge damage ........................................................................................................ 25
Packaging and transporting guidelines .......................................................................... 26
Workstation guidelines ................................................................................................... 26
Equipment guidelines ..................................................................................................... 27
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 28
Component replacement procedures .................................................................................................................. 28
ix

Battery ............................................................................................................................................... 29
Optical drive ....................................................................................................................................... 30
6 Removal and replacement procedures for authorized service provider parts .................................................... 32
Component replacement procedures .................................................................................................................. 32
Base enclosure .................................................................................................................................. 32
Hard drive .......................................................................................................................................... 34
SSD (M.2) ........................................................................................................................................... 37
Memory module ................................................................................................................................ 38
WLAN module .................................................................................................................................... 40
Right speaker ..................................................................................................................................... 42
USB board .......................................................................................................................................... 44
Fan ..................................................................................................................................................... 45
Heat sink for discrete graphics memory ........................................................................................... 46
Left speaker ....................................................................................................................................... 48
Heatsink for CPU and graphics .......................................................................................................... 50
System board .................................................................................................................................... 52
RTC battery ........................................................................................................................................ 55
Power in connector ............................................................................................................................ 57
TouchPad board ................................................................................................................................. 59
Display assembly ............................................................................................................................... 61
7 Using Setup Utility (BIOS) ............................................................................................................................. 69
Starting Setup Utility (BIOS) ................................................................................................................................ 69
Updating Setup Utility (BIOS) .............................................................................................................................. 69
Determining the BIOS version ........................................................................................................... 69
Downloading a BIOS update .............................................................................................................. 70
8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 71
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 71
9 Backing up, restoring, and recovering ........................................................................................................... 73
Creating recovery media and backups ................................................................................................................ 73
Creating HP Recovery media (select products only) ......................................................................... 73
Using Windows tools ........................................................................................................................................... 74
Restore and recovery ........................................................................................................................................... 75
Recovering using HP Recovery Manager ........................................................................................... 75
What you need to know before you get started ............................................................. 75
Using the HP Recovery partition (select products only) ................................................. 76
Using HP Recovery media to recover .............................................................................. 76
x

Changing the computer boot order ................................................................................ 77
Removing the HP Recovery partition (select products only) ......................................... 78
10 Specications ............................................................................................................................................ 79
Computer specications ...................................................................................................................................... 79
43.94 cm (17.3 in) display specications ............................................................................................................ 80
Hard drive specications ..................................................................................................................................... 80
11 Power cord set requirements ...................................................................................................................... 81
Requirements for all countries ............................................................................................................................ 81
Requirements for specic countries and regions ................................................................................................ 82
12 Recycling .................................................................................................................................................. 84
Index ............................................................................................................................................................. 85
xi

xii

1 Product description
Category Description
Product Name OMEN by HP Laptop PC
Processors Intel® CoreTM i7-6700HQ (2.6 GHz, turbo up to 3.5 GHz), 2133 MHz/6 MB L3, Quad cTDP 35 W
Intel Core i5-6300HQ (2.3 GHz, turbo up to 3.2 GHz), 2133 MHz/6 MB L3, Quad cTDP 35 W
Chipset Intel HM170
Graphics Internal graphics:
●Intel HD Graphics 530
Switchable Discrete Graphics:
●NVIDIA® N16E-GR (GeForce® GTX 965M) with up to 4096 MB of dedicated video memory (256 M x 32 GDDR5 x
4 PCs)
●NVIDIA N16P-GX (GeForce GTX 960M) with up to 4096 MB of dedicated video memory (256 M x 32 GDDR5 x 4
PCs)
●NVIDIA N16P-GX (GeForce GTX 960M) with up to 2048 MB of dedicated video memory (128 M x 32 GDDR5 x 4
PCs)
Supports HD Decode, DX12, and HDMI; Optimus; dynamic switching; and GPU Performance Scaling (GPS)
Panel 43.94 cm (17.3") 16:9 Ultra Wide Aspect Ratio panel:
●Full High Denition (FHD), WLED AntiGlare (1920 x 1080) at-at (4.2 mm) UWVA, eDP, typical brightness
300 nits (cd/m2); touch solution with ush glass multitouch enabled
●Ultra High Denition (UHD) WLED AntiGlare (3840x2160) at-at (4.2mm) UWVA, eDP+PSR, typical
brightness 300 nits (cd/m2), for non-touch only
Supports eDP1.3+PSR
Memory Two SODIMM slots, not customer accessible or upgradeable:
●DDR4-2133 dual channel support
●DDR4-2400 dual channel support (bridge to DDR4–2133)
Supports up to 16 GB max system memory with the following:
●4096 MB (4096 MB x 1)
●6144 MB (2048 MB x 1 + 4096 MB x 1), no support for 32-bit OS
●8192 MB (4096 MB x 2) or 8192 MB (8192 MB x 1), no support for 32-bit OS
●12288 MB (8192 MB + 4096 MB), no support for 32-bit OS
●16384 MB (8192 MB x 2), no support for 32-bit OS or Windows® 7 Home Basic
Hard drive Single HDD congurations:
●1 TB (7200) 9.5 mm
●2 TB (5400) 9.5 mm
Hybrid HDD congurations:
●1 TB 5400 RPM 9.5 mm SSHD with 8 GB NAND
1

Category Description
Dual Storage Congurations:
●1 TB + 128 GB value solid-state drive (SSD)
●2 TB + 128 GB value SSD
●4 TB: 2 TB (5400) (for use with Intel Core i7–6700HQ processor GeForce GTX 960M switchable discrete
graphics, 4 G memory only)
●1 TB + 256 GB PCIE SSD
M.2 SATA congurations (TLC) SSD:
●256 GB
M.2 PCIe NVMe (TLC) SSD:
●256 GB
●512 GB
Supports all 7 mm/9.5 mm, SATA 2.5" HDDs
HP 3D DriveGuard
Support for second drive
7 mm and 9.5 mm share the same bracket
Optical drive 9.5 mm tray load - SATA - Fixed (not modular)
DVD+/-RW Double-Layer SuperMulti
Blu-ray Disc R/RW with SuperMulti
Supports Zero-Power Optical drive
Supports M-disc
Audio and video Dual speakers
Bang & Olufsen
Supports HP Audio Boost
Supports HP Noise Cancellation
Cameras:
●HP Wide Vision HD: HD camera - indicator LED, USB 2.0, BSI sensor, f2.0, 88° WFOV
●Intel RealSense 3D camera - indicator LED, USB 3.0, 85° WFOV
—1080p by 30 frames per second, 4x depth resolution
—Supports Windows Hello
Ethernet Integrated 10/100/1000 NIC
Wireless Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + Bluetooth® 4.2 Combo Adapter (non vPRO)
Integrated wireless options with dual antenna (M.2/PCIe)
Intel WiDi support (select products only)
Compatible with Miracast-certied devices, for Windows 10
External media
cards
HP Multi-Format Digital Media Card Reader
Supports SD/SDHC/SDXC
Push-Push insertion/removal
2 Chapter 1 Product description

Category Description
Ports Hot Plug / Unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto adjust panel
resolution to t embedded panel and external monitor connected)
HDMI v2.0 supporting: up to 4096x2160 @ 60 Hz
Headphone / Line out
Microphone input
USB 2.0 port
USB 3.0 ports (2)
RJ-45/Ethernet port
AC Smart Pin adapter plug
Keyboard/
pointing devices
Full-size standard 3-coat paint island-style backlit keyboard with numeric keypad in Dragon Red
Clickpad with image sensor
Multitouch gestures enabled
Supports Modern Trackpad Gestures
Taps enabled as default
Power
requirements
6-cell cylindrical battery – 62 Whr (5600 mAh)
Support battery fast charge (90 minutes to 90% charged)
150 W AC adapter with 1 M length power cord (for use with products with NVIDIA N16 E-GR (GeForce GTX 965M)
only)
120 W AC adapter with 1 M length power cord (for use with products with NVIDIA N16P-GX (GeForce GTX 960M)
only)
Security TPM 2.0
Security lock slot
Operating
system
Pre-installed
Windows 10 Professional
Windows 10 Home ML
Windows 10 Home High End ML (for use with Intel Core i7-6700 HQ with > 4 GB, or, any processor with ≥1080p
screen and ≥ 8GB)
Windows 10 Home EM/SL
Windows 10 Home High End EM/SL/China (for use with Intel Core i7-6700 HQ with > 4 GB, or, any processor with
≥1080p screen and ≥ 8GB)
SEAP Windows 10 Home (select products only)
SEAP Windows 10 Home High End (select products only)
CPPP Windows 10 Home China Language Edition (select products only)
Serviceability End user replaceable parts:
AC adapter
Battery
Optical drive
3

2 External component identication
Right side
Component Description
(1) Drive light (select products only) ●Blinking white: The hard drive or optical drive is being
accessed.
●Amber: HP 3D DriveGuard has temporarily parked the hard
drive (select products only).
(2) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(4) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(5) RJ-45 (network) jack/status lights Connects a network cable.
●White: The network is connected.
●Amber: Activity is occurring on the network.
(6) Power connector Connects an AC adapter.
(7) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully
charged.
●Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery is
charging.
●O: The battery is not charging.
4 Chapter 2 External component identication

Left side
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(4) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲Select the Start button, select All apps (required on some
products), select HP Help and Support, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(5) Optical drive Depending on your computer, reads an optical disc or reads and
writes to an optical disc.
(6) Optical drive eject button Releases the optical drive disc tray.
Left side 5

Display
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) Internal microphones Record sound.
(2) Camera light On: The camera is in use.
(3) Camera Allows you to video chat, record video, or record still images. Some
products also provide HD (high–denition) or 3D capability, apps for
gaming, or facial recognition software like Windows Hello.
To use your camera:
▲Type camera in the taskbar search box, and then select
Camera.
(4) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP
Documentation.
6 Chapter 2 External component identication

Component Description
(1) Internal microphones Record sound.
(2) Camera Allows you to video chat, record video, or record still images. Some
products also provide HD (high–denition) or 3D capability, apps for
gaming, or facial recognition software like Windows Hello.
To use your camera:
1. Type camera in the taskbar search box, and then select
Camera.
2. Type Intel RealSense in the taskbar search box to explore
additional features, demos, and apps.
When the light is on, the camera is in use.
(3) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP
Documentation.
Display 7

Top
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Lights
8 Chapter 2 External component identication