HP ProBook 11 G2 Education Edition Manual

HP ProBook 11 G2 Education Edition
Maintenance and Service Guide

© Copyright 2016 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel, Core, and Celeron
are trademarks of Intel Corporation in the U.S.
and other countries. SD Logo is a trademark
of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: April 2016
Document Part Number: 807291-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions
of Windows. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows functionality. See
http://www.microsoft.comfor details.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 4
Display .................................................................................................................................................................... 4
Buttons and speakers ............................................................................................................................................ 5
Keys ........................................................................................................................................................................ 6
Lights ...................................................................................................................................................................... 7
TouchPad ................................................................................................................................................................ 8
Front ....................................................................................................................................................................... 8
Left side ................................................................................................................................................................. 9
Right side ............................................................................................................................................................. 10
Bottom ................................................................................................................................................................. 11
3 Illustrated parts catalog .............................................................................................................................. 12
Locating the model number, serial number, product number, and warranty information ............................... 12
Computer major components .............................................................................................................................. 13
Display assembly components ............................................................................................................................ 16
Miscellaneous parts ............................................................................................................................................. 17
4 Removal and replacement preliminary requirements ..................................................................................... 19
Tools required ...................................................................................................................................................... 19
Service considerations ......................................................................................................................................... 19
Plastic parts ....................................................................................................................................... 19
Cables and connectors ...................................................................................................................... 20
Drive handling ................................................................................................................................... 20
Grounding guidelines ........................................................................................................................................... 21
Electrostatic discharge damage ........................................................................................................ 21
Packaging and transporting guidelines .......................................................................... 22
Workstation guidelines ................................................................................ 22
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 24
Component replacement procedures .................................................................................................................. 24
Battery ............................................................................................................................................... 24
v

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 26
Component replacement procedures .................................................................................................................. 26
Bottom cover ..................................................................................................................................... 26
Hard drive .......................................................................................................................................... 28
Solid-state drive ................................................................................................................................ 30
Memory module ................................................................................................................................ 32
WWAN module ................................................................................................................................... 33
WLAN module .................................................................................................................................... 35
Display assembly ............................................................................................................................... 37
Power connector cable ...................................................................................................................... 47
Keyboard/top cover ........................................................................................................................... 47
Power button board .......................................................................................................................... 51
Hard drive LED board ......................................................................................................................... 52
Counterweight ................................................................................................................................... 53
System board .................................................................................................................................... 55
Fan/heat sink assembly .................................................................................................................... 58
RTC battery ........................................................................................................................................ 60
Speakers ............................................................................................................................................ 61
7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ......................................................................... 63
Using Computer Setup ......................................................................................................................................... 63
Starting Computer Setup .................................................................................................................. 63
Navigating and selecting in Computer Setup ................................................................................... 63
Restoring factory settings in Computer Setup ................................................................................. 64
Updating the BIOS ............................................................................................................................. 65
Determining the BIOS version ......................................................................................... 65
Downloading a BIOS update ........................................................................................... 65
Changing the boot order using the f9 prompt .................................................................................. 66
TPM BIOS settings (select products only) ........................................................................................................... 66
Using HP Sure Start (select products only) ......................................................................................................... 67
8 Computer Setup (BIOS) and MultiBoot – Windows 8 ......................................................................................... 68
Using Computer Setup ......................................................................................................................................... 68
Starting Computer Setup .................................................................................................................. 68
Navigating and selecting in Computer Setup ................................................................................... 68
Restoring factory settings in Computer Setup ................................................................................. 69
Updating the BIOS ............................................................................................................................. 70
Determining the BIOS version ......................................................................................... 70
Downloading a BIOS update ........................................................................................... 70
Using MultiBoot ................................................................................................................................................... 71
vi

About the boot device order ............................................................................................................. 71
Choosing MultiBoot preferences ....................................................................................................... 71
Setting a new boot order in Computer Setup ................................................................. 72
Dynamically choosing a boot device using the f9 prompt ............................................. 72
Setting a MultiBoot Express prompt .............................................................................. 72
Entering MultiBoot Express preferences ........................................................................ 73
9 Computer Setup (BIOS) and MultiBoot – Windows 7 ......................................................................................... 74
Using Computer Setup ......................................................................................................................................... 74
Starting Computer Setup .................................................................................................................. 74
Navigating and selecting in Computer Setup ................................................................................... 74
Restoring factory settings in Computer Setup ................................................................................. 75
Updating the BIOS ............................................................................................................................. 76
Determining the BIOS version ......................................................................................... 76
Downloading a BIOS update ........................................................................................... 76
Using MultiBoot ................................................................................................................................................... 77
About the boot device order ............................................................................................................. 77
Choosing MultiBoot preferences ....................................................................................................... 77
Setting a new boot order in Computer Setup ................................................................. 77
Dynamically choosing a boot device using the f9 prompt ............................................. 78
Setting a MultiBoot Express prompt .............................................................................. 78
Entering MultiBoot Express preferences ........................................................................ 78
10 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 80
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 80
11 Backing up, restoring, and recovering in Windows 10 .................................................................................... 82
Creating recovery media and backups ................................................................................................................ 82
Creating HP Recovery media (select products only) ......................................................................... 82
Using Windows tools ........................................................................................................................................... 83
Restore and recovery ........................................................................................................................................... 84
Recovering using HP Recovery Manager ........................................................................................... 84
What you need to know before you get started ............................................................. 84
Using the HP Recovery partition (select products only) ................................................. 85
Using HP Recovery media to recover .............................................................................. 85
Changing the computer boot order ................................................................................ 86
Removing the HP Recovery partition (select products only) ......................................... 86
12 Backup and recovery in Windows 8 .............................................................................................................. 87
Backing up your information ............................................................................................................................... 87
vii

Performing a system recovery ............................................................................................................................ 87
Using the Windows recovery tools .................................................................................................... 88
Using f11 recovery tools ................................................................................................................... 88
Using Windows operating system media (purchased separately) ................................................... 89
Using Windows Refresh or Windows Reset ...................................................................................... 90
Using HP Software Setup .................................................................................................................. 90
13 Backup and recovery in Windows 7 .............................................................................................................. 91
Creating recovery media and backups ................................................................................................................ 91
Guidelines .......................................................................................................................................... 91
Creating recovery media with HP Recovery Disc Creator ................................................................. 91
Creating recovery media ................................................................................................. 92
Backing up your information ............................................................................................................. 92
Performing a system recovery ............................................................................................................................ 93
Using the Windows recovery tools .................................................................................................... 93
Using f11 recovery tools (select models only) ................................................................................. 94
Using Windows 7 operating system media ....................................................................................... 94
14 Specications ............................................................................................................................................ 96
15 Statement of Volatility .............................................................................................................................. 97
Non-volatile memory usage ................................................................................................................................ 98
Questions and answers ..................................................................................................................................... 100
Using HP Sure Start (select models only) .......................................................................................................... 101
16 Power cord set requirements .................................................................................................................... 102
Requirements for all countries .......................................................................................................................... 102
Requirements for specic countries and regions ............................................................................................. 102
17 Recycling ................................................................................................................................................ 104
Index ........................................................................................................................................................... 105
viii

1 Product description
Category Description
Product Name HP ProBook 11 G2 Education Edition
Processor ●Intel™ Core® i3-6100U 2.30-GHz processor (1600-MHz FSB, 3.00-MB L3 cache,
dual core, 15 W)
●Intel™ Core® i3-6100U WIN 2.30-GHz processor (1600-MHz FSB, 3.00-MB L3 cache,
dual core, 15 W)
●Intel™ Celeron® 3855U 1.60-GHz processor (1600-MHz FSB, 2.00-MB L2 cache,
dual core, 15 W
●Intel™ Celeron® 3855U WIN 1.60-GHz processor (1600-MHz FSB, 2.00-MB L2 cache,
dual core, 15 W
●Intel™ Pentium® 4405U 1.50-GHz processor (1600-MHz FSB, 2.00-MB L2 cache,
dual core, 15 W
●Intel™ Pentium® 4405U WIN 1.50-GHz processor (1600-MHz FSB, 2.00-MB L2 cache,
dual core, 15 W
Chipset Integrated soldered-on-circuit (SoC) platform controller hub (PCH)
Graphics Internal Graphics: Intel unied memory architecture (UMA) graphics
Supports DX11, HD decode, and HDMI
Panel 11.6-in (1366×768), high-denition (HD), light-emitting diode (LED), SVA, TouchScreen display
panel; 16:9 ultra-wide aspect ratio; typical brightness: 220 nits; at (3.6-mm)
11.6-in (1366×768), high-denition (HD), light-emitting diode (LED), SVA, 220 nits; at (3.6-mm)
11.6-in (1366×768), HD, LED, AntiGlare SVA, TouchScreen display panel; WWAN
11.6-in (1366×768), HD, LED, AntiGlare SVA, 220 nits; WWAN
Memory One customer-accessible memory slot
Supports DDR4 PC3-17000 (2133) SODIMMS
Supports up to 8192-MB maximum system memory
●4096-MB Total System Memory (4096-MB x 1)
●8192-MB Total System Memory (8192-MB x 1)
Storage Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) thickness
Support for Accelerometer hard drive protection
Support for the following single hard drive conguration:
●500-GB, 5400-rpm, 7.0-mm
Support for M.2 2280 SATA-3 solid-state drives (SSD) in 128-GB, multilevel cell (MLC) and 256-GB,
triple-level cell (TLC) formats
Audio and video Integrated HP TrueVision HD webcam, 1280×720 by 30 frames per second (xed, no tilt, with
activity LED)
Single digital microphone with appropriate echo-cancellation and noise-suppression software
Two speakers with DTS Sound
1

Category Description
Ethernet Integrated 10/100/1000 Gigabit; supports PXE boot
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two built-in WLAN antennas
Supports the following WLAN modules:
●Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth™ 4.0 Combo Adapter
●Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter
Wireless (continued) Integrated wireless wide area network (WWAN) options by way of wireless module
Two built-in WWAN antennas
Supports a MU736 HSPA+ Mobile Broadband Module
Compatible with MiraCast-certied devices
External media cards HP multiformat Micro Digital Media Reader Slot with push-push technology. Reads data from and
writes data to digital memory cards such as Secure Digital (SD™).
Ports ●AC adapter HP Smart plug (4.5mm barrel)
●Audio: one combo audio-out (headphone)/audio-in (microphone) jack, supports jack auto-
detection
●High-denition multimedia interface (HDMI) v.1.4, supporting up to 1080p, 2560×1600
●RJ45/Ethernet
●USB 3.0 (3)
●VGA (Dsub 15-pin) supporting: 2048×1536 external resolution @ 60 Hz, hot plug and unplug
and auto-detection for correct output to wide-aspect versus standard-aspect video
Keyboard/pointing devices Full-sized, textured, island-style keyboard
Touchpad requirements:
2013 TouchPad
Taps enabled as default
Multi-touch gestures enabled
Support for Windows 8.1 modern TouchPad gestures
Support for PS/2 interface
Power requirements Support for 6-cell, 64-WHr, 4.2-AHr, Li-ion and 3-cell, 36-WHr, 3.2-AHr, Li-ion batteries
Support for 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) and 45-W HP Smart adapter
(non-PFC, RC, 3-wire, 4.5-mm) AC adapters
Security Security cable lock
Trusted platform module (TPM) 1.2
Operating system Preinstalled:
●Windows 8.1 ML
●Windows 8.1 Pro 64 Shape the Future (StF) MSNA only available with (Pentium & Celeron
Processors) and RAM equal to or less than 4-GB and (storage equal to or less than 128-GB
for SSD/eMMC or storage equal to or less than 500-GB HDD)
●Windows 8.1 Pro 64 StF MSNA EM only available with (Pentium & Celeron Processors) and
RAM equal to or less than 4-GB and (storage equal to or less than 128-GB for SSD/eMMC or
storage equal to or less than 500-GB HDD)
2 Chapter 1 Product description