HP ProBook 450 G5 Manual

HP ProBook 450 G5 Notebook PC
Maintenance and Service Guide

© Copyright 2017 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel is a trademark of Intel Corporation in the
U.S. and other countries. Microsoft and
Windows are trademarks of the Microsoft
group of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: September 2017
Document Part Number: 941582-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Your product does not support Windows 8 or
Windows 7
In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on this product or
provide any Windows 8 or Windows 7 drivers
on http://support.hp.com.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits dened by the International Standard for Safety of
Information Technology Equipment (IEC 60950-1).
v

vi Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 Components .................................................................................................................................................. 6
Right ....................................................................................................................................................................... 6
Left ......................................................................................................................................................................... 7
Display .................................................................................................................................................................... 9
Keyboard area ...................................................................................................................................................... 10
TouchPad ........................................................................................................................................... 10
Lights ................................................................................................................................................. 11
Buttons, speakers, and ngerprint reader ........................................................................................ 12
Special keys ....................................................................................................................................... 13
Action keys ........................................................................................................................................ 14
Bottom ................................................................................................................................................................. 15
Labels ................................................................................................................................................................... 16
Inserting a SIM card (select products only) ......................................................................................................... 17
3 Illustrated parts catalog .............................................................................................................................. 18
Computer major components .............................................................................................................................. 18
Cable Kit ............................................................................................................................................................... 21
Display components ............................................................................................................................................ 22
Plastics Kit ........................................................................................................................................................... 24
Bracket Kit ............................................................................................................................................................ 24
Mass storage devices ........................................................................................................................................... 25
Miscellaneous parts ............................................................................................................................................. 26
4 Removal and replacement procedures preliminary requirements .................................................................... 29
Tools required ...................................................................................................................................................... 29
Service considerations ......................................................................................................................................... 29
Plastic parts ....................................................................................................................................... 29
Cables and connectors ...................................................................................................................... 30
Drive handling ................................................................................................................................... 30
Grounding guidelines ........................................................................................................................ 31
Electrostatic discharge damage ..................................................................................... 31
Packaging and transporting guidelines ....................................................... 32
Workstation guidelines ................................................................................ 32
Equipment guidelines ................................................................................... 33
vii

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 34
Component replacement procedures .................................................................................................................. 34
Battery Safe mode ............................................................................................................................ 34
Service doors ..................................................................................................................................... 35
Memory modules ............................................................................................................................... 37
WLAN/Bluetooth combo card ............................................................................................................ 39
WWAN module ................................................................................................................................... 41
Hard drive .......................................................................................................................................... 43
M.2 solid-state drive ......................................................................................................................... 45
Keyboard ........................................................................................................................................... 46
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 49
Component replacement procedures .................................................................................................................. 49
Top cover ........................................................................................................................................... 50
Fingerprint reader assembly ............................................................................................................. 53
Power button board .......................................................................................................................... 55
Speaker assembly ............................................................................................................................. 56
TouchPad assembly ........................................................................................................................... 58
USB board .......................................................................................................................................... 60
Fan ..................................................................................................................................................... 62
Card reader board .............................................................................................................................. 64
Battery ............................................................................................................................................... 65
System board .................................................................................................................................... 67
Heat sink assembly ........................................................................................................................... 70
RTC battery ........................................................................................................................................ 73
Display assembly – non-touch .......................................................................................................... 74
Power connector and cable ............................................................................................................... 81
7 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 82
Using Computer Setup ......................................................................................................................................... 82
Starting Computer Setup .................................................................................................................. 82
Using a USB keyboard or USB mouse to start Computer Setup (BIOS) .......................... 82
Navigating and selecting in Computer Setup ................................................................................... 82
Restoring factory settings in Computer Setup ................................................................................. 83
Updating the BIOS ............................................................................................................................. 83
Determining the BIOS version ......................................................................................... 83
Downloading a BIOS update ........................................................................................... 84
Changing the boot order using the f9 prompt .................................................................................. 85
TPM BIOS settings (select products only) ........................................................................................................... 85
Using HP Sure Start (select products only) ......................................................................................................... 85
viii

8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 86
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 86
Using Remote HP PC Hardware Diagnostics (UEFI) settings (select products only) ........................................... 87
Customizing Remote HP PC Hardware Diagnostics (UEFI) settings ................................................. 87
9 Backing up, restoring, and recovering ........................................................................................................... 88
Creating recovery media and backups ................................................................................................................ 88
Creating HP Recovery media (select products only) ......................................................................... 88
Using Windows tools ........................................................................................................................................... 89
Restore and recovery ........................................................................................................................................... 90
Recovering using HP Recovery Manager ........................................................................................... 90
What you need to know before you get started ............................................................. 90
Using the HP Recovery partition (select products only) ................................................. 91
Using HP Recovery media to recover .............................................................................. 91
Changing the computer boot order ................................................................................ 92
Removing the HP Recovery partition (select products only) ......................................... 92
10 Specications ............................................................................................................................................ 93
39.6-cm (15.6-in) display specications ............................................................................................................. 94
Hard drive specications ..................................................................................................................................... 94
Solid-state drive specications ........................................................................................................................... 95
11 Statement of memory volatility .................................................................................................................. 96
Nonvolatile memory usage ................................................................................................................................. 98
Questions and answers ..................................................................................................................................... 100
Using HP Sure Start (select models only) .......................................................................................................... 101
12 Power cord set requirements .................................................................................................................... 102
Requirements for all countries and regions ...................................................................................................... 102
Requirements for specic countries and regions ............................................................................................. 102
13 Recycling ................................................................................................................................................ 104
Index ........................................................................................................................................................... 105
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