HP DL100 - ProLiant G2 320GB File Print... User manual

HP ProLiant DL100 Series Server
User Guide
for HP ProLiant DL120 G6 Servers
Part Number 579574-003
March 2010 (Third Edition)

© Copyright 2009, 2010 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP
shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft, Windows, Windows Server, and Windows NT are U.S. registered trademarks of Microsoft Corporation.
Intended audience
This document is for the person who installs, administers, and troubleshoots servers and storage systems.
HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards
in products with hazardous energy levels.

Contents
Component identification............................................................................................................... 6
Front panel components................................................................................................................................6
Front panel LEDs and buttons.........................................................................................................................6
SAS and SATA device numbers .....................................................................................................................7
Rear panel components ................................................................................................................................8
Rear panel LEDs and buttons .........................................................................................................................8
PCI expansion slot definitions ........................................................................................................................9
System board components ............................................................................................................................9
System maintenance switch ...............................................................................................................10
NMI functionality .............................................................................................................................11
System board LEDs.....................................................................................................................................11
Fan locations .............................................................................................................................................12
Battery pack LEDs.......................................................................................................................................12
FBWC module LEDs....................................................................................................................................14
Operations................................................................................................................................. 15
Power up the server....................................................................................................................................15
Power down the server ...............................................................................................................................15
Remove the server from the rack ..................................................................................................................15
Remove the access panel ............................................................................................................................16
Remove the air baffle..................................................................................................................................16
Remove the PCI riser board assembly...........................................................................................................16
Install the PCI riser board assembly..............................................................................................................17
Setup......................................................................................................................................... 19
Optional installation services.......................................................................................................................19
Rack planning resources .............................................................................................................................19
Optimum environment.................................................................................................................................19
Space and airflow requirements ........................................................................................................20
Temperature requirements .................................................................................................................20
Power requirements ..........................................................................................................................21
Electrical grounding requirements ......................................................................................................21
Rack warnings ...........................................................................................................................................22
Installing hardware options .........................................................................................................................22
Powering up and configuring the server........................................................................................................22
Installing the operating system .....................................................................................................................22
Registering the server..................................................................................................................................22
Hardware options installation....................................................................................................... 23
Introduction ...............................................................................................................................................23
Memory options .........................................................................................................................................23
Memory subsystem architecture .........................................................................................................23
Single-, dual-, and quad-rank DIMMs .................................................................................................24
DIMM identification..........................................................................................................................24
General DIMM slot population guidelines...........................................................................................25
Installing DIMMs ..............................................................................................................................26
Hard drive options .....................................................................................................................................26

Hard drive guidelines .......................................................................................................................27
Removing a hard drive blank ............................................................................................................27
Removing a hard drive .....................................................................................................................27
Installing a hot-plug hard drive ..........................................................................................................28
Installing a non-hot-plug hard drive ....................................................................................................29
Optical drive option ...................................................................................................................................33
Expansion board option..............................................................................................................................34
PCI-X riser board option..............................................................................................................................35
Storage controller option.............................................................................................................................37
SAS hard drive LED cable option .................................................................................................................37
Battery-backed write cache battery pack option.............................................................................................38
Installing the FBWC module and capacitor pack ...........................................................................................40
HP Trusted Platform Module option ..............................................................................................................42
Installing the Trusted Platform Module board .......................................................................................42
Retaining the recovery key/password.................................................................................................44
Enabling the Trusted Platform Module.................................................................................................44
Cabling ..................................................................................................................................... 45
Cabling overview.......................................................................................................................................45
Server cabling ...........................................................................................................................................45
BBWC battery cabling to an optional controller.............................................................................................46
Power supply (500 W) cabling....................................................................................................................46
SATA cabling ............................................................................................................................................47
SATA cabling to the SGPIO connector and the 12C cable connector...............................................................47
SAS cabling to the SGPIO connector and the 12C cable connector.................................................................48
Internal USB cabling...................................................................................................................................48
Fan cabling ...............................................................................................................................................49
Software and configuration utilities ............................................................................................... 50
BIOS Setup Utility.......................................................................................................................................50
Auto-configuration process ..........................................................................................................................50
BIOS Serial Console...................................................................................................................................51
ROMPaq utility...........................................................................................................................................51
LO100i Remote Management......................................................................................................................51
HP Insight Diagnostics ................................................................................................................................51
HP ROM-Based Setup Utility ........................................................................................................................52
Re-entering the server serial number and product ID.......................................................................................52
Keeping the system current..........................................................................................................................53
Drivers ............................................................................................................................................53
Firmware.........................................................................................................................................53
Subscriber's choice ..........................................................................................................................53
Troubleshooting.......................................................................................................................... 54
Common problem resolution........................................................................................................................54
Loose connections ............................................................................................................................54
Service notifications..........................................................................................................................54
Firmware updates ............................................................................................................................54
DIMM handling guidelines ................................................................................................................55
SAS and SATA hard drive guidelines .................................................................................................55
Problem diagnosis......................................................................................................................................55
Important safety information ..............................................................................................................56
Preparing the server for diagnosis......................................................................................................58
Symptom information........................................................................................................................58
Diagnostic steps...............................................................................................................................58

Hardware problems ...................................................................................................................................68
Power problems ...............................................................................................................................68
Unknown problem............................................................................................................................70
General hardware problems .............................................................................................................71
Internal system problems ...................................................................................................................72
System open circuits and short circuits ................................................................................................79
External device problems ..................................................................................................................80
Software tools and solutions ........................................................................................................................85
Introduction to software problems ......................................................................................................85
Firmware maintenance .....................................................................................................................88
Contacting HP ...........................................................................................................................................90
Contacting HP technical support or an authorized reseller ....................................................................90
Server information you need..............................................................................................................90
Operating system information you need .............................................................................................91
Battery....................................................................................................................................... 93
Regulatory compliance notices ..................................................................................................... 94
Regulatory compliance identification numbers ...............................................................................................94
Federal Communications Commission notice.................................................................................................94
FCC rating label ..............................................................................................................................94
Class A equipment ...........................................................................................................................94
Class B equipment............................................................................................................................94
Declaration of conformity for products marked with the FCC logo, United States only........................................ 95
Modifications.............................................................................................................................................95
Cables ......................................................................................................................................................95
Canadian notice (Avis Canadien) ................................................................................................................96
European Union regulatory notice................................................................................................................96
Disposal of waste equipment by users in private households in the European Union..........................................96
Japanese notice .........................................................................................................................................97
BSMI notice ...............................................................................................................................................97
Korean notice ............................................................................................................................................98
Laser compliance .......................................................................................................................................98
Battery replacement notice ..........................................................................................................................98
Taiwan battery recycling notice ...................................................................................................................99
Power cord statement for Japan ...................................................................................................................99
Acoustics statement for Germany (Geräuschemission) ....................................................................................99
Electrostatic discharge............................................................................................................... 100
Preventing electrostatic discharge ..............................................................................................................100
Grounding methods to prevent electrostatic discharge..................................................................................100
Technical support...................................................................................................................... 101
HP contact information..............................................................................................................................101
Before you contact HP ..............................................................................................................................101
Customer Self Repair ................................................................................................................................101
Acronyms and abbreviations...................................................................................................... 109
Index....................................................................................................................................... 113

Component identification 6
Component identification
Front panel components
Item Description
1 Optical drive
2 Serial label pull tab
3 USB ports (2)
4 Unit Identification (UID) button/LED
5 Power/standby button LED
6 Hard drive bays (4)
Front panel LEDs and buttons
Item Description Status
1 Optical drive LED On = Drive is in use.
Off = Drive is not active.

Component identification 7
Item Description Status
2 Internal health LED Green = System health is normal.
Amber = System health is degraded. To identify the component in
a degraded state, see "System board LEDs (on page 11)."
Red = System health is critical. To identify the component in a
critical state, see "System board LEDs (on page 11)."
Off = System health is normal (when in standby mode).
3 NIC 1 link/activity LED Green = Network link exists.
Flashing green = Network link and activity exist.
Off = No network link exists.
If power is off, view the LEDs on the RJ-45 connector. See "Rear
panel LEDs and buttons (on page 8)."
4 NIC 2 link/activity LED Green = Network link exists.
Flashing green = Network link and activity exist.
Off = No network link exists.
If power is off, view the LEDs on the RJ-45 connector. See "Rear
panel LEDs and buttons (on page 8)."
5 Drive activity LED Green = Drive activity is normal.
Off = No drive activity exists.
6 Power On/Standby button
and system power LED
Green = Normal (system on)
Amber = System is in standby, but power is still applied.
Off = Power cord is not attached or the power supply has failed.
7 UID button/LED Blue = Identification is activated.
Flashing blue = System is being managed remotely.
Off = Identification is deactivated.
SAS and SATA device numbers

Component identification 8
Rear panel components
Item Description
1 Power cord connector
2 Mouse connector
3 10/100/1000 NIC 1 connector/shared Lights-Out 100
management port
4 10/100/1000 NIC 2 connector
5 Serial connector
6 Slot 1 PCIe2 x16 (4, 2, 1)
7 Slot 2 PCIe2 x16 (16, 8, 4, 1)
8 UID button/LED
9 Dedicated Lights-Out 100 management port
10 Video connector
11 USB connectors (2)
12 USB connectors (2)
13 Keyboard connector
Rear panel LEDs and buttons

Component identification 9
Item Description Status
1 UID button/LED Blue = Identification
Flashing blue = System is being managed
remotely.
Off = Off
2 NIC/Lights-Out
100 link
Green or flashing green = 10M/100M link
speed
Amber = 1-GB link speed
Off = No connection
3 NIC/Lights-Out
100 activity
Green = Linked to the network
Flashing green = Linked and activity on the
network
Off = No network activity
PCI expansion slot definitions
Slot Type Length Connector Interconnect
1 PCIe2 Full x16 x16
1 Optional PCI-X Full 133 MHz/3.3 V 64 bit
2 PCIe Half x16 x4
System board components
Item Description
1 DIMM slots (6)
2 24-pin ATX system board power connector
3 Processor fan 1 cable connector
4 Processor fan 2 cable connector

Component identification 10
Item Description
5 Processor fan 3 cable connector
6 Optical drive SATA cable connector
7 Hard drive 4 SATA cable connector
8 Hard drive 3 SATA cable connector
9 Hard drive backplane SGPIO connector
10 Hard drive 2 SATA cable connector
11 Hard drive 1 SATA cable connector
12 Reserved
13 System fan 4 cable connector
14 Hard drive backplane 12C cable connector
15 Front panel board cable connector
16 External SAS hard drive LED cable connector
17 Front USB port cable connector
18 Internal USB connector for tape device
19 BMC recovery jumper
20 BMC password reset jumper
21 Expansion slot 1 (for riser board)
22 Expansion slot 2 (for riser board)
23 System maintenance switch
24 Internal USB connector for STD USB
25 TPM connector
26 System battery
27 4-pin ATX processor power connector
28 Processor
System maintenance switch
Position Default Function
S1 Off Off = Normal
On = Clears the BIOS CMOS and
rests the administrator password.
S2 Off Off = Normal BIOS boot block
On = Recovery BIOS boot block
S3 Off Off = Disables the RAID key.
On = Enables the RAID key.
S4 Off Reserved
S5 Off Reserved
S6 Off Reserved
S7 Off Reserved

Component identification 11
Position Default Function
S8 Off Reserved
NMI functionality
An NMI crash dump enables administrators to create crash dump files when a system is hung and is not
responding to traditional debug mechanisms.
Crash dump log analysis is an essential part of diagnosing reliability problems, such as hangs in
operating systems, device drivers, and applications. Many crashes freeze a system, and the only
available action for administrators is to cycle the system power. Resetting the system erases any
information that could support problem analysis, but the NMI feature preserves that information by
performing a memory dump before a hard reset.
To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can do any
of the following:
•Short the NMI jumper pins
•Press the NMI switch
•Use the Lights-Out 100 Virtual NMI feature
For additional information, see the whitepaper on the HP website
(http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00797875/c00797875.pdf).
System board LEDs
Item LED description Status
1 Processor fan failure Amber = Processor fan error
Off = Normal
2 DIMM failure Amber = DIMM has failed or is missing.
Off = Normal

Component identification 12
Item LED description Status
3 Overtemperature Amber = System has reached a cautionary or
critical temperature level.
Off = Normal
4 System fan failure Amber = System fan has failed or is missing.
Off = Normal
5 BMC Heartbeat Flashing = Normal
Off = BMC is not functioning.
Fan locations
Battery pack LEDs

Component identification 13
Item ID Color Description
1 Green System Power LED. This LED glows steadily when the
system is powered up and 12 V system power is
available. This power supply is used to maintain the
battery charge and provide supplementary power to the
cache microcontroller.
2 Green Auxiliary Power LED. This LED glows steadily when 3.3V
auxiliary voltage is detected. The auxiliary voltage is
used to preserve BBWC data and is available any time
that the system power cords are connected to a power
supply.
3 Amber Battery Health LED. To interpret the illumination patterns
of this LED, see the following table.
4 Green BBWC Status LED. To interpret the illumination patterns
of this LED, see the following table.
LED3 pattern LED4 pattern Interpretation
— One blink every
two seconds
The system is powered down, and the cache contains data that has
not yet been written to the drives. Restore system power as soon as
possible to prevent data loss.
Data preservation time is extended any time that 3.3 V auxiliary
power is available, as indicated by LED 2. In the absence of
auxiliary power, battery power alone preserves the data. A fully-
charged battery can normally preserve data for at least two days.
The battery lifetime also depends on the cache module size. For
further information, refer to the controller QuickSpecs on the HP
website (http://www.hp.com).
— Double blink,
then pause
The cache microcontroller is waiting for the host controller to
communicate.
— One blink per
second
The battery pack is below the minimum charge level and is being
charged. Features that require a battery (such as write cache,
capacity expansion, stripe size migration, and RAID migration) are
temporarily unavailable until charging is complete. The recharge
process takes between 15 minutes and two hours, depending on
the initial capacity of the battery.
— Steady glow The battery pack is fully charged, and posted write data is stored
in the cache.
— Off The battery pack is fully charged, and there is no posted write data
in the cache.
One blink per
second
One blink per
second
An alternating green and amber blink pattern indicates that the
cache microcontroller is executing from within its boot loader and
receiving new flash code from the host controller.
Steady glow — There is a short circuit across the battery terminals or within the
battery pack. BBWC features are disabled until the battery pack is
replaced. The life expectancy of a battery pack is typically more
than three years.
One blink per
second
— There is an open circuit across the battery terminals or within the
battery pack. BBWC features are disabled until the battery pack is
replaced. The life expectancy of a battery pack is typically more
than three years.

Component identification 14
FBWC module LEDs
The FBWC module has two single-color LEDs (green and amber). The LEDs are duplicated on the reverse
side of the cache module to facilitate status viewing.
Green LED Amber LED Interpretation
Off On A backup is in progress.
Flashing (1 Hz) On A restore is in progress.
Flashing (1 Hz) Off The capacitor pack is charging.
On Off The capacitor pack has completed charging.
Flashing (2 Hz)
Alternating with
amber LED
Flashing (2 Hz)
Alternating with
green LED
One of the following conditions exists:
•
The charging process has timed out.
•
The capacitor pack is not connected.
On On The flash code image failed to load.
Off Off The flash code is corrupt.

Operations 15
Operations
Power up the server
To power up the server, press the Power On/Standby button.
Power down the server
WARNING: To reduce the risk of personal injury, electric shock, or damage to the
equipment, remove the power cord to remove power from the server. The front panel Power
On/Standby button does not completely shut off system power. Portions of the power supply
and some internal circuitry remain active until AC power is removed.
IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.
1. Back up the server data.
2. Shut down the operating system as directed by the operating system documentation.
NOTE: If the operating system automatically places the server in Standby mode, omit the next
step.
3. Press the Power On/Standby button to place the server in Standby mode. When the server activates
Standby power mode, the system power LED changes to amber.
IMPORTANT: Pressing the UID button illuminates the blue UID LEDs on the front and rear
panels. In a rack environment, this feature facilitates locating a server when moving between
the front and rear of the rack.
4. Disconnect the power cords.
The system is now without power.
Remove the server from the rack
WARNING: The server is not attached to the rack mounting rails. To avoid potential damage
to the server and personal injury, always support the server with both hands when removing it
from the rack.
To remove the server from an HP, Compaq branded, telco, or third-party rack:
1. Power down the server (on page 15).
2. Disconnect all peripheral cables and power cords from the server rear panel.
3. Loosen the thumbscrews that secure the server faceplate to the front of the rack.
4. Remove the server from the rack. For more information, see the documentation that ships with the
rack mounting option.

Operations 16
5. Place the server on a sturdy, level surface.
Remove the access panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: Do not operate the server for long periods with the access panel open or
removed. Operating the server in this manner results in improper airflow and improper
cooling that can lead to thermal damage.
To remove the component:
1. Power down the server (on page 15).
2. Remove the server from the rack (on page 15).
3. Open the latch, slide the access panel to the rear of the chassis, and remove the access panel.
If the latch is locked, use a T-15 Torx screwdriver to unlock the latch.
Remove the air baffle
To remove the component:
1. Power down the server (on page 15).
2. Remove the server from the rack (on page 15).
3. Remove the access panel (on page 16).
To replace the component, reverse the removal procedure.
Remove the PCI riser board assembly
CAUTION: To prevent damage to the server or expansion boards, power down the server
and remove all AC power cords before removing or installing the PCI riser board assembly.

Operations 17
1. Power down the server (on page 15).
2. Remove the server from the rack (on page 15).
3. Remove the access panel (on page 16).
4. Disconnect all internal cables connected to existing expansion boards.
5. Remove the PCI riser board assembly:
a. Remove the T-10 screw.
b. Remove the T-15 screws.
c. Remove the riser board assembly.
Install the PCI riser board assembly
CAUTION: To prevent damage to the server or expansion boards, power down the server
and remove all AC power cords before removing or installing the PCI riser board assembly.

Operations 18
1. Install the PCI riser board assembly.
2. Connect any internal cables for expansion boards.
3. Install the access panel.
4. Install the server into the rack.

Setup 19
Setup
Optional installation services
Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and
running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you
integrate both hardware and software support into a single package. A number of service level options
are available to meet your needs.
HP Care Pack Services offer upgraded service levels to expand the standard product warranty with easy-
to-buy, easy-to-use support packages that help you make the most of your server investments. Some of the
Care Pack services are:
•Hardware support
o6-hour call-to-repair
o4-hour 24x7 same day
o4-hour same business day
•Software support
oMicrosoft®
oLinux
•Integrated hardware and software support
oCritical Service
oProactive 24
oSupport Plus
oSupport Plus 24
•Startup and implementation services for both hardware and software
For more information on Care Packs, refer to the HP website
(http://www.hp.com/hps/carepack/servers/cp_proliant.html).
Rack planning resources
The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks.
For more information on the content of each resource, refer to the rack resource kit documentation.
If you intend to deploy and configure multiple servers in a single rack, refer to the white paper on high-
density deployment at the HP website (http://www.hp.com/products/servers/platforms).
Optimum environment
When installing the server, select a location that meets the environmental standards described in this
section.

Setup 20
Space and airflow requirements
Tower server
In a tower configuration, leave at least a 7.6-cm (3-in) clearance space at the front and back of the server
for proper ventilation.
Rack server
To allow for servicing and adequate airflow, observe the following space and airflow requirements when
deciding where to install a rack:
•Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.
•Leave a minimum clearance of 76.2 cm (30 in) behind the rack.
•Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another
rack or row of racks.
HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore,
the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the
cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the
cabinet.
CAUTION: To prevent improper cooling and damage to the equipment, do not block the
ventilation openings.
When vertical space in the rack is not filled by a server or rack component, the gaps between the
components cause changes in airflow through the rack and across the servers. Cover all gaps with
blanking panels to maintain proper airflow.
CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This
arrangement ensures proper airflow. Using a rack without blanking panels results in improper
cooling that can lead to thermal damage.
The 9000 and 10000 Series Racks provide proper server cooling from flow-through perforations in the
front and rear doors that provide 64 percent open area for ventilation.
CAUTION: When using a Compaq branded 7000 Series rack, you must install the high
airflow rack door insert [P/N 327281-B21 (42U) or P/N 157847-B21 (22U)] to provide
proper front-to-back airflow and cooling.
CAUTION: If a third-party rack is used, observe the following additional requirements to
ensure adequate airflow and to prevent damage to the equipment:
•Front and rear doors—If the 42U rack includes closing front and rear doors, you must
allow 5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit
adequate airflow (equivalent to the required 64 percent open area for ventilation).
•Side—The clearance between the installed rack component and the side panels of the rack
must be a minimum of 7 cm (2.75 in).
Temperature requirements
To ensure continued safe and reliable equipment operation, install or position the system in a well-
ventilated, climate-controlled environment.