HP E30 User manual

HP NetServer E Series
(E 30 and E 40)
User Guide
HP Part Number D4949-90001
Printed February 1997

ii
Notice
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. Hewlett-Packard shall not
be liable for errors contained herein or for incidental or consequential damages in
connection with the furnishing, performance, or use of this material.
Hewlett-Packard assumes no responsibility for the use or reliability of its software
on equipment that is not furnished by Hewlett-Packard.
This document contains proprietary information that is protected by copyright. All
rights are reserved. No part of this document may be photocopied, reproduced, or
translated to another language without the prior written consent of Hewlett-
Packard Company.
Windows®is a registered trademark of Microsoft in the U.S. and other countries.
CompuServe™ is a U.S. trademark of CompuServe, Inc.
NetWare®and IntranetWare®are registered trademarks of Novell, Inc.
SCO™ is a trademark of The Santa Cruz Operation, Inc.
Hewlett-Packard Company
Network Server Division
5301 Stevens Creek Blvd.
P.O. Box 58059, MS 53U-FJ
Santa Clara, CA 95052-8059 USA
© Copyright 1997, Hewlett-Packard Company.
Audience Assumptions
The user guide is for the person who installs, administers, and troubleshoots LAN
servers. Hewlett-Packard Company assumes you are qualified in the servicing of
computer equipment and trained in recognizing hazards in products with
hazardous energy levels.

iii
Contents
1 Installation Overview.......................................................................................1
Verify Contents ..................................................................................................1
View the README File......................................................................................1
Remove the Cover.............................................................................................2
Install Additional Memory...................................................................................3
Install Additional PCI and ISA Boards................................................................5
Install Additional Mass Storage Devices............................................................6
Configure the HP NetServer..............................................................................6
2 HP NetServer Navigator ..................................................................................7
Contents of the HP NetServer Navigator CD-ROM...........................................7
README File.................................................................................................7
Configuration Assistant..................................................................................7
HP Management Solutions............................................................................8
HP NetServer Utilities....................................................................................9
Change User Preferences.............................................................................9
3 HP NetServer Management...........................................................................11
NetServer Management Overview...................................................................11
Using HP NetServer Information Assistant......................................................11
Getting Help.................................................................................................11
Finding Information......................................................................................12
Copying and Printing Information ................................................................13
Installing HP Information Assistant Software...................................................13
Installing from the CD-ROM ........................................................................14
Installing from the Network..........................................................................14
Server Management Using HP Support Anywhere..........................................15
Auto Alert.....................................................................................................16
Web Interface..............................................................................................17
Remote Console Options ............................................................................17
4 Installing UPS Software ................................................................................21
Before Installing UPS Software........................................................................21
UPS Installation for Microsoft Windows NT.....................................................21
To Install the UPS Software on the HP NetServer ......................................22

iv
To Install the UPS User Interface on a Local Client PC..............................22
To Install the UPS Manager Application......................................................23
UPS Installation for Novell NetWare / IntranetWare........................................24
To Install the UPS Software on the HP NetServer......................................24
To Install the User Interface on a Local Client PC.......................................25
To Install the UPS Manager Application......................................................26
5 Accessories....................................................................................................27
Installing Accessories ......................................................................................27
Installing IDE Devices..................................................................................27
Installing an Additional IDE CD-ROM Drive.................................................28
Installing an IDE Hard Disk Drive In a Front Shelf.......................................29
Installing an IDE Hard Disk Drive in a Rear Shelf .......................................30
Configuring ISA Non-Plug-and-Play Boards................................................31
6 Troubleshooting ............................................................................................35
Troubleshooting Tools .....................................................................................35
Common Installation Problems........................................................................35
If the System Will Not Power On.................................................................36
Troubleshooting Sequence..........................................................................36
Error Messages ...............................................................................................37
No Error Messages Displayed.....................................................................37
Clearing the CMOS Configuration...............................................................38
Hardware Problems.........................................................................................40
The Display Does Not Work........................................................................41
The Keyboard or Mouse Does Not Work ....................................................42
The CD-ROM Drive Does Not Work ...........................................................42
The Hard Disk Drive Does Not Work ..........................................................42
Password Problems.........................................................................................42
You Have Forgotten the Passwords............................................................42
Battery Problems .............................................................................................43
To Install a Replacement Battery ................................................................44
You Can’t Start the Setup Program .................................................................45
A Specifications ................................................................................................47
Environment.....................................................................................................47
Weight and Dimensions...................................................................................48
Power Supply Specifications............................................................................48

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B Regulatory Information .................................................................................49
Notice for USA.................................................................................................49
FCC Radio Frequency Emissions Statements............................................49
FCC Declaration of Conformity (E 40).........................................................50
CD-ROM......................................................................................................51
Notice for Canada: DOC Requirements .........................................................51
Battery .........................................................................................................52
Notice for EU:...................................................................................................52
Radio Frequency Emissions Warning for Accessories................................52
Declaration of Conformity............................................................................53
Notice for Finland: Laser Safety Statement....................................................54
Notice for Germany..........................................................................................54
Noise Declaration and Ergonomics .............................................................54
Laser Safety Statement...............................................................................54
Notice for Japan:..............................................................................................55
VCCI Statement, HP NetServer E 30..........................................................55
VCCI Statement, HP NetServer E 40..........................................................56
Notice for Korea: RFI Statement.....................................................................56
Notice for Mexico: Hardware Warranty Statement .........................................57
Notice for UK: General Approval.....................................................................58
C Warranty and Software License ...................................................................59
Hardware Product Limited Warranty................................................................59
Software Product Limited Warranty.................................................................59
Hewlett-Packard Utility Software .................................................................59
Third-Party Software Products.....................................................................59
Hardware Accessories Limited Warranty.........................................................60
Hewlett-Packard Hardware Accessories.....................................................60
Third-Party Hardware Products...................................................................60
Pre-Failure Warranty .......................................................................................61
Limitation of Warranty......................................................................................61
Limitation of Liability and Remedies............................................................61
Customer Responsibilities ...............................................................................62
Obtaining Warranty Service.............................................................................63
Customer Replacement Part.......................................................................63
Return to HP/Reseller..................................................................................64
On-site.........................................................................................................64

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HP NetServer Limited Warranty Coverage......................................................65
Technical Support............................................................................................65
U.S. and Canada.........................................................................................66
Europe.........................................................................................................66
Asia/Pacific..................................................................................................67
Other Countries...........................................................................................67
Self-Help Tools ................................................................................................67
Supplemental Warranty Service and Support..................................................68
Software Product Limited Warranty.................................................................68
HP Software Product License Agreement.......................................................70
HP NetServer Warranty Frequently-Asked Questions.....................................72
D Service and Support......................................................................................79
System Design, Integration, and Support........................................................79
Information and Support When You Need It....................................................79
HP NetServer Navigator Release History and Status Report..........................80
HP NetServer Navigator CD-ROM Subscription Service.................................81
HP NetServer Navigator ..................................................................................82
CompuServe Discussion Forum and Library...................................................82
World Wide Web and Internet FTP .................................................................83
Bulletin Board System......................................................................................83
Automated Fax ................................................................................................84
HP NetServer Support News...........................................................................84
Telephone Support .......................................................................................... 85
Obtaining HP Repair and Telephone Support .................................................85
Ordering HP Cables, Drive Trays, and Technical Publications .......................87
Telephone Ordering Information .................................................................87
Contacting HP Regional Headquarters............................................................88
Joining CompuServe .......................................................................................89
E Server Management Using HP Support Anywhere.....................................91
Using Auto Alert...............................................................................................91
Auto Alert Response Options ......................................................................93
Using Support Anywhere Web.........................................................................95
Server Description Page..............................................................................97
Server Configuration Pages ........................................................................98
Menu Buttons ............................................................................................101

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Web Security Considerations ........................................................................104
User IDs and Passwords...........................................................................104
IP Address Restriction...............................................................................105
Encryption..................................................................................................105
Using Remote Console Options ....................................................................106
HP Remote Console Redirection (E 40 only) ............................................107
Graphic Console Redirection (Windows NT).............................................112
RCONSOLE (NetWare / IntranetWare).....................................................117
Index..................................................................................................................121

1
1 Installation Overview
This user guide contains instructions for installing and configuring the
HP NetServer E 30 and E 40. Please note that there are places in this guide that
contain information unique to the E 30 or E 40. These sections are titles with the
phrase "E 30 Only" or "E 40 Only". Read only whichever section is appropriate
for your NetServer.
This chapter contains simplified setup information about your HP E Series
NetServer. For complete setup instructions, consult the road map for your
HP E Series NetServer.
Verify Contents
Unpack and verify the contents of the shipping box against the Contents Checklist
included with your NetServer. If anything is missing or damaged, contact your
reseller.
View the README File
1. Press the power-on button. Open the NetServer front door and press the
CD-ROM drive eject button. Place the HP NetServer Navigator CD-ROM
in the drive and press the eject button again to close the drive. Turn the
power off, wait 10 seconds and turn the power on again. If the system fails
to boot, follow the diagnostic instructions on the screen.
2. Go to the Navigator Main Menu. If the language needs to be changed,
select "Set Preferences."
3. Select "README File." The README file contains the latest information
to help you install your HP NetServer. Read it carefully before beginning
your installation.
You can now boot the Navigator CD-ROM and run Diagnostic Assistant if
you want to verify system operation as shipped.
4. If you are installing additional hardware, such as memory, accessory
boards, or mass storage devices, you will need to remove the cover. Go to
"Remove the Cover."
If you are not installing additional hardware, go to "Configure the HP
NetServer."

Chapter 1 Installation Overview
2
Remove the Cover
If you are installing options, you will need to remove the cover. To install options,
you will need a flat 1/4-inch screwdriver and T15 TORX® driver; you do not need
tools to remove the cover
WARNING Before removing the cover, always disconnect the power cord
and unplug telephone cables. Disconnect the power cord to
avoid exposure to high energy levels that may cause burns
when parts are short-circuited by metal objects such as tools or
jewelry. Disconnect telephone cables to avoid exposure to
shock hazard from telephone ringing voltages.
To remove the cover:
1. Turn off the NetServer and disconnect the power cord.
2. Unlock the cover: To unlock the cover, use the key in the key bag located
on the rear of the NetServer.
3. Release the latches: Lift up the two release latches on the sides of the front
bezel.
4. Remove the cover. Place your hands on the top of the cover, one along
each edge (see figure, below). While applying downward pressure, pull the
cover sharply forward to release it and then slide it forward and off the
NetServer.
5. Remove the air cooling duct. Lift up on the front of the duct until the T-
hook is free of the slot, as shown below. Then gently pull the duct towards
the front of the NetServer and lift it up and out of the chassis. Store it in a
safe place; you must replace it before you replace the cover.

Chapter 1
Installation Overview
3
T-hook
Air Cooling Duct
Release
Latches
Cover
Ke
y
Loc
k
Figure 1-1. Unlocking and Opening the NetServer
Install Additional Memory
Use HP SIMMs listed on the Technical Information Label on top of the chassis.

Chapter 1 Installation Overview
4
1. Remove the air cooling duct. Lift the front until the T-hook is free of its
slot as shown below. Then gently pull the duct towards the front of the
NetServer and up and out of the chassis. Store it in a safe place for now;
you must replace it before you replace the NetServer cover.
2. Align the notched corner on the SIMM with the key on the end of the slot
and insert the SIMM at a 45-degree angle, as shown below.
3. Pivot the SIMM to the 90-degree angle until the retaining clips on both
sides snap into place.
4. Replace the cooling duct before replacing the NetServer cover.
90°
45°
Notch
Figure 1-2. Installing a SIMM in the NetServer E 30

Chapter 1
Installation Overview
5
Notch
90°
45°
Figure 1-3. Installing a SIMM in the NetServer E 40
Install Additional PCI and ISA Boards
E 30: Install all adapter boards at this time except ISA non-Plug-and-Play boards.
Do not install ISA-non-Plug-and-Play boards until instructed by the Configuration
Assistant program.
E 40: Install all adapter boards at this time.
For a list of boards HP has tested and the README file with the latest
configuration information, view the tested products list located on the Navigator
CD-ROM.
Boards can be identified by the shape of their connectors:
Figure 1-4. Connector Identification

Chapter 1 Installation Overview
6
Install Additional Mass Storage Devices
If you are installing an IDE drive or internal SCSI devices in certain
configurations, you may need additional cables or adapters. For part numbers for
HP cables, adapters, and trays, and configuration information, see the Technical
Reference Label on the side of the chassis or the Navigator CD-ROM.
Configure the HP NetServer
NOTE E 30: Do not install ISA non-Plug-and-Play boards until
instructed by the Configuration Assistant program.
1. Reassemble the HP NetServer and connect the power cord.
2. If you have installed ISA non-Plug-and-Play adapter boards, you must now
allocate memory resources to each of these boards. Refer to the "Installing
ISA Non-Plug-and-Play Boards" in Chapter 5, "Accessories" for
instructions.
3. Turn on the HP NetServer and monitor.
4. Insert the CD-ROM into the CD-ROM drive now, turn off the power
switch, wait 10 seconds, and turn it back on. The NetServer will boot from
the Navigator CD-ROM.
If the NetServer fails to boot, follow the directions displayed on the screen.
5. Go to the Navigator Main Menu and select “Configuration Assistant."
Follow the instructions in Configuration Assistant to continue your NetServer
installation.

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2 HP NetServer Navigator
Contents of the HP NetServer Navigator CD-ROM
The main menu of NetServer Navigator directs you to modules where you can
perform configuration tasks or access online system documentation. The following
is a description of the contents of the CD-ROM as accessed from the Main Menu.
README File
This file includes the most recent information that was not included in the printed
installation documentation. It is important to check this file before installation.
Configuration Assistant
Configuration Assistant guides you through the steps necessary to configure
the NetServer. Three methods of configuration are available: Express, Custom,
and Replicate.
Express configuration is the preferred method to configure your HP NetServer
since it leads you through the configuration process in sequence and offers you
default selections. An Express configuration includes the following steps:
•Update System BIOS: This step appears if Configuration Assistant
detects that a newer version of the BIOS is available on the Navigator
CD-ROM. You must update your BIOS to the new version if you want to
continue in Express mode.
•Install NOS (automated mode): In automatic mode, if you are installing
certain versions of Novell NetWare / IntranetWare or Microsoft Windows
NT Server, HP’s automated installation process guides you through the
NOS installation and configures your hard disk drive and NOS according
to certain preset parameters.
•Create Drivers Diskette: If you choose to install the NOS with the
vendor-supplied installation utility included with the NOS software, you
will create a customized diskette containing HP drivers and configuration
files that you will need when you install the NOS.
•Show Configured Cards: This step shows configured PCI boards and
Plug-and-Play ISA boards.

Chapter 2 HP NetServer Navigator
8
•Configure Disk Array (E 40 only): If you have an external HP disk
array, you must configure it with the disk array utility.
•Install Utility Partition: This step creates an 8 MB utility partition on the
server hard disk where Navigator will copy the Diagnostic Assistant, BIOS
Update Utility and other utilities.
•Execute Card Utilities: When Navigator finds installed boards for which
there are additional configuration utilities on the CD-ROM, the
configuration utilities are executed automatically to complete the
configuration of the boards.
In Custom Configuration, you can perform the configuration steps in any
order. Select Custom if you are experienced in NetServer configuration and
have a preferred sequence of steps or prefer to configure your system one
component at a time.
In Replicate Configuration, you can save a copy of your current system
configuration or load a previously saved configuration. This method saves time
when configuring multiple, identical systems.
HP Management Solutions
HP Management Solutions contains demonstrations of software available on the
HP NetServer Navigator CD-ROM.
HP Support Anywhere is included on the Navigator CD-ROM. Support
Anywhere is for managing servers. The software is customizable and contains
easy-to-use troubleshooting tools.
Some of the features of Support Anywhere include:
•Alerts can be viewed using a web browser or via the Auto Alert feature
•Disk capacity threshold alert
•SCSI controller and device failure notification
•Predictive disk problem warning backed by HP proactive warranty
replacement
•PC LAN adapter board performance statistics, configuration, and problem
information
•Critical server information, such as the BIOS version, ISA and PCI slot
contents, serial and parallel ports, and security status can be viewed using a
web browser

Chapter 2
HP NetServer Navigator
9
HP NetServer Utilities
HP NetServer Utilities takes you to a menu where you can directly execute utilities
such as the following:
•Diagnostic Assistant: An easy-to-use hardware diagnostic for system
verification, burn-in, and rapid troubleshooting
•Diskette Library: Allows you to conveniently generate any flexible
diskette available on the NetServer Navigator CD-ROM. For example, you
can create the following diskettes: BIOS Update, NOS Drivers, and
Diagnostic Assistant.
Change User Preferences
Change User Preferences lets you change the language and the system date
and time.

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3 HP NetServer Management
NetServer Management Overview
The Navigator CD-ROM contains the HP Information Assistant, and
HP PowerWise Assistant. HP Information Assistant provides a quick and efficient
means to locate information about installing, managing and servicing your HP
NetServer. It has complete documentation on the HP NetServer and accessories;
important information on your NOS; and reference information, such as functional
descriptions and technical papers to help you better understand your HP NetServer
and make choices compatible with your network. HP PowerWise Assistant is HP’s
UPS management software package.
The following section briefly describes the functionality of Information Assistant.
The final section describes how Information Assistant can be read or installed on
other systems.
Using HP NetServer Information Assistant
Information Assistant has many features that help you quickly find the information
you need. The following is a brief description of these features. To understand
how to use each function, use the Information Assistant help system.
Boot the HP Network Navigator CD-ROM on the E Series NetServer and run
Information Assistant, or install Information Assistant as an application program
on a Windows client machine (see "Installing HP Information Assistant Software,"
below).
Getting Help
The Help button displays the help system for Information
Assistant. The Information Assistant help system explains how to
use Information Assistant to find the information you need.

Chapter 3
HP NetServer Management
12
Finding Information
Information Assistant provides you with many ways of navigating through its
topics and locating information. For example, you can:
Select a topic from the Map. Displays a window with an
outline of every module, and topic in the Information
Assistant for the selected product. The Map enables you to
view the contents of the Information Assistant in outline view,
and then select a topic to view.
Search for a word or phrase using Search. Search performs
full-text searches for topic text that not only takes you to the
topic found, but highlights the word or words found by the
search. You can use search operators such as AND, OR,
NOT, and NEAR to further narrow your search.
Select a topic from the Reference Button list. Reference
modules are arranged by subject, not by task. The Reference
Button list shows reference documents available for the
selected product.
Select a Task button. Each button represents a task you can
perform, and each task contains multiple topics.
Go to a topic with Previous button. Displays the previous
topic in a module.
Go to a topic with Next button. Displays the next topic in a
module.
Go to a previously viewed topic with Back button.
Displays the previous topic viewed. Clicking this button more
than once backtracks through topics in the order that you
viewed them.