HP ProLiant DL585 G7 User manual

HP ProLiant DL585 G7 Server
User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 617692-004
October 2012
Edition: 4

© Copyright 2010, 2012 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.
AMD is a trademark of Advanced Micro Devices, Inc.
Bluetooth® is a trademark owned by its proprietor and used by Hewlett-Packard Company under license.

Contents 3
Contents
Component identification............................................................................................................... 7
Front panel components ............................................................................................................................. 7
Front panel LEDs and buttons ...................................................................................................................... 8
Systems Insight Display .............................................................................................................................. 9
Rear panel components............................................................................................................................ 10
Rear panel LEDs and buttons..................................................................................................................... 11
Power supply LED.................................................................................................................................... 12
System board components........................................................................................................................ 13
System maintenance switch............................................................................................................. 14
SPI board components ............................................................................................................................. 15
I/O expansion board components............................................................................................................. 16
DIMM slot locations................................................................................................................................. 17
Device numbers ...................................................................................................................................... 18
SAS hard drive LEDs ...................................................................................................................... 19
SAS hard drive LED combinations.................................................................................................... 19
Battery pack LEDs.................................................................................................................................... 20
FBWC module LEDs................................................................................................................................. 22
Fan locations .......................................................................................................................................... 23
Power supply backplane components......................................................................................................... 23
Operations................................................................................................................................. 25
Power up the server................................................................................................................................. 25
Power down the server............................................................................................................................. 25
Extend the server from the rack ................................................................................................................. 25
Remove the access panel.......................................................................................................................... 26
Install the access panel............................................................................................................................. 27
Remove the processor memory drawer....................................................................................................... 27
Access the Systems Insight Display............................................................................................................. 28
Remove the SPI board.............................................................................................................................. 28
Setup......................................................................................................................................... 30
Optional installation services .................................................................................................................... 30
Rack planning resources........................................................................................................................... 30
Optimum environment.............................................................................................................................. 30
Space and airflow requirements ...................................................................................................... 31
Temperature requirements............................................................................................................... 31
Power requirements ....................................................................................................................... 32
Electrical grounding requirements .................................................................................................... 32
Rack warnings ........................................................................................................................................ 32
Identifying the contents of the server shipping carton.................................................................................... 33
Installing hardware options....................................................................................................................... 33
Installing the server into the rack................................................................................................................ 33
Powering up and configuring the server ..................................................................................................... 33
Installing the operating system................................................................................................................... 34
Registering the server............................................................................................................................... 34
Hardware options installation....................................................................................................... 35

Contents 4
Introduction ............................................................................................................................................ 35
Secondary processor memory board option................................................................................................ 35
Processor options .................................................................................................................................... 37
Installing a processor option ........................................................................................................... 37
Memory configurations ............................................................................................................................ 43
Population order............................................................................................................................ 43
Population rules............................................................................................................................. 44
Population guidelines..................................................................................................................... 44
Online Spare memory population guidelines..................................................................................... 44
Memory bus speed ........................................................................................................................ 45
Single-, dual-, and quad-rank DIMMs ............................................................................................... 46
DIMM identification ....................................................................................................................... 46
Advanced ECC memory ................................................................................................................. 47
Installing DIMMs on the primary processor memory board.................................................................. 47
Installing DIMMs on the secondary processor memory board .............................................................. 49
Hot-plug hard drive option........................................................................................................................ 50
Redundant hot-plug power supply option.................................................................................................... 52
Internal solid state drive expansion bay option............................................................................................ 53
Expansion board options.......................................................................................................................... 54
Installing an expansion board ......................................................................................................... 54
Securing an expansion board for shipping ....................................................................................... 55
Installing the PCI Express I/O expansion board................................................................................. 57
Installing the PCI-X/PCI Express I/O expansion board........................................................................ 59
HP NC524SFP Dual Port 10GbE Module option ......................................................................................... 61
Battery-backed write cache module............................................................................................................ 63
FBWC module and capacitor pack option.................................................................................................. 65
HP Trusted Platform Module option ............................................................................................................ 67
Retaining the recovery key/password .............................................................................................. 68
Installing the Trusted Platform Module board ..................................................................................... 68
Enabling the Trusted Platform Module............................................................................................... 70
Cabling ..................................................................................................................................... 71
DVD-ROM drive cabling........................................................................................................................... 71
Server software and configuration utilities...................................................................................... 72
Configuration tools.................................................................................................................................. 72
SmartStart software........................................................................................................................ 72
HP ROM-Based Setup Utility............................................................................................................ 72
Array Configuration Utility.............................................................................................................. 75
Option ROM Configuration for Arrays ............................................................................................. 75
Re-entering the server serial number and product ID ........................................................................... 76
Management tools................................................................................................................................... 76
Automatic Server Recovery ............................................................................................................. 76
ROMPaq utility.............................................................................................................................. 77
Integrated Lights-Out 3 technology................................................................................................... 77
Erase Utility .................................................................................................................................. 77
Redundant ROM support ................................................................................................................ 78
USB support.................................................................................................................................. 78
Diagnostic tools ...................................................................................................................................... 79
HP Insight Diagnostics.................................................................................................................... 79
HP Insight Diagnostics survey functionality ........................................................................................ 79
Integrated Management Log ........................................................................................................... 79
Remote support and analysis tools............................................................................................................. 80
HP Insight Remote Support software ................................................................................................. 80

Contents 5
Keeping the system current ....................................................................................................................... 80
Drivers ......................................................................................................................................... 80
Version control.............................................................................................................................. 81
ProLiant Support Packs ................................................................................................................... 81
Operating System Version Support .................................................................................................. 81
Firmware...................................................................................................................................... 81
HP Smart Update Manager............................................................................................................. 81
Change control and proactive notification ........................................................................................ 82
Care Pack .................................................................................................................................... 82
Troubleshooting.......................................................................................................................... 83
Troubleshooting resources ........................................................................................................................ 83
Pre-diagnostic steps ................................................................................................................................. 83
Important safety information............................................................................................................ 83
Symptom information ..................................................................................................................... 85
Prepare the server for diagnosis ...................................................................................................... 85
Loose connections ................................................................................................................................... 86
Service notifications................................................................................................................................. 87
Troubleshooting flowcharts ....................................................................................................................... 87
Start diagnosis flowchart ................................................................................................................ 87
General diagnosis flowchart ........................................................................................................... 88
Server power-on problems flowchart ................................................................................................ 90
POST problems flowchart ............................................................................................................... 93
OS boot problems flowchart ........................................................................................................... 95
Server fault indications flowchart ..................................................................................................... 96
POST error messages and beep codes ....................................................................................................... 98
Battery replacement .................................................................................................................. 100
Regulatory compliance notices ................................................................................................... 101
Regulatory compliance identification numbers........................................................................................... 101
Federal Communications Commission notice............................................................................................. 101
FCC rating label.......................................................................................................................... 101
FCC Notice, Class A Equipment.................................................................................................... 101
FCC Notice, Class B Equipment .................................................................................................... 101
Declaration of conformity for products marked with the FCC logo, United States only..................................... 102
Modifications........................................................................................................................................ 102
Cables................................................................................................................................................. 102
Canadian notice (Avis Canadien)............................................................................................................ 102
European Union regulatory notice ........................................................................................................... 103
Disposal of waste equipment by users in private households in the European Union....................................... 103
Japanese notice .................................................................................................................................... 104
BSMI notice.......................................................................................................................................... 104
Korean notice ....................................................................................................................................... 104
Chinese notice ...................................................................................................................................... 105
Laser compliance .................................................................................................................................. 105
Battery replacement notice...................................................................................................................... 105
Taiwan battery recycling notice............................................................................................................... 106
Power cord statement for Japan............................................................................................................... 106
Acoustics statement for Germany (Geräuschemission) ................................................................................ 106
Wireless devices ................................................................................................................................... 106
Brazilian notices.......................................................................................................................... 107
Canadian notices ........................................................................................................................ 107
Japanese notices ......................................................................................................................... 107

Contents 6
Taiwan notices............................................................................................................................ 108
Electrostatic discharge............................................................................................................... 109
Preventing electrostatic discharge ............................................................................................................ 109
Grounding methods to prevent electrostatic discharge................................................................................ 109
Specifications........................................................................................................................... 110
Environmental specifications ................................................................................................................... 110
Server specifications .............................................................................................................................. 110
Support and other resources ...................................................................................................... 111
Before you contact HP............................................................................................................................ 111
HP contact information........................................................................................................................... 111
Customer Self Repair ............................................................................................................................. 111
Acronyms and abbreviations...................................................................................................... 119
Documentation feedback ........................................................................................................... 122
Index....................................................................................................................................... 123

Component identification 7
Component identification
Front panel components
Item Description
1 Serial and PID tag
2
Optical drive
3 Systems Insight Display
4 USB connectors (2)
5 Video connector
6 Processor memory drawer

Component identification 8
Front panel LEDs and buttons
Item Description Status
1 UID button and LED Blue—Activated
Blue (flashing)—Server being managed remotely
Off—Deactivated
2 Health LED Green—Normal (system on)
Amber (flashing)—Internal system health degraded
Red (flashing)—Internal system health critical
Off—Normal (system off)
3 NIC 1 LED Green—Linked to network
Green (flashing)—Linked with activity on the network
Off—No network connection
4 NIC 2 LED Green—Linked to network
Green (flashing)—Linked with activity on the network
Off—No network connection
5 NIC 3 LED Green—Linked to network
Green (flashing)—Linked with activity on the network
Off—No network connection
6 NIC 4 LED Green—Linked to network
Green (flashing)—Linked with activity on the network
Off—No network connection
7 Power on/Standby button and
LED Amber—System has AC power and is in standby mode. Green—System has AC power and is powered on.
Off—System has no AC power.

Component identification 9
Systems Insight Display
The Systems Insight Display LEDs represent the server and component layout.
LED Description
AMP status Off—No protection
Green—Protection enabled
Amber—Memory failure occurred
Amber (flashing)—Memory configuration error
Health Green—Normal (system on)
Amber (flashing)—Internal system health degraded
Red (flashing)—Internal system health critical
Off—Normal (system off)
Power cap Green—System on or requesting poweron
Amber (flashing)—Poweron denied
Off—Standby
All other LEDs Off—Normal
Amber—Failed or missing component

Component identification 10
Rear panel components
Item Description Item Description
1 Power supply bay 4 (optional) 15 Expansion slot 2 (optional)
2 Power supply bay 3 (optional) 16 Expansion slot 3 (optional)
3
Power supply bay 2
17
Expansion slot 4 (optional)
4 Power supply bay 1 18 Expansion slot 5 (optional)
5 Mouse connector 19 Expansion slot 6 (optional)
6 Serial connector 20 PCIe2 x8 expansion slot 7
7 NIC 2 connector 21 PCIe2 x8 expansion slot 8
8 10Gb NIC adapter blank* 22 PCIe2 x16 expansion slot 9
9 NIC 4 connector 23 PCIe2 x8 expansion slot 10
10 NIC 3 connector 24 PCIe2 x16 expansion slot 11
11 NIC 1 connector 25 USB connectors (2)
12 Video connector 26 iLO 3 connector
13 Keyboard connector 27 T-10/T-15 Torx screwdriver
14 Expansion slot 1 (optional) — —
*Applicable only on the NC375i SPI board
For optional configuration of slots 1–6, see "I/O expansion board components (on page 16)."

Component identification 11
Rear panel LEDs and buttons
Item Description LED color Status
1 iLO 3 NIC Activity LED Green On or flashing—Network activity
Off—No network activity
2 iLO 3 NIC Link LED Green On—Linked to network
Off—Not linked to network
3 NIC 2 Activity LED Green On or flashing—Network activity
Off—No network activity
4 NIC 2 Link LED Green On—Linked to network
Off—Not linked to network
5 NIC 4 Activity LED Green On or flashing—Network activity
Off—No network activity
6 NIC 4 Link LED Green On—Linked to network
Off—Not linked to network
7 NIC 3 Link LED Green On—Linked to network
Off—Not linked to network
8 NIC 3 Activity LED Green On or flashing—Network activity
Off—No network activity
9 NIC 1 Link LED Green On—Linked to network
Off—Not linked to network
10 NIC 1 Activity LED Green On or flashing—Network activity
Off—No network activity

Component identification 12
Power supply LED
Power LED Status
Off No AC power to power supply units
Green AC is present. Standby output is on, output is disabled.
Green AC is present. Standby output is on, power supply DC output is on and
OK.
Off Power supply failure (includes overvoltage and overtemperature)

Component identification 13
System board components
Item Description
1 Optional I/O expansion board connectors:
•
PCI-X/PCI Express I/O expansion board
•
PCI Express I/O expansion board
2 Slot 7 PCIe2 x8 (8, 4, 2, 1)
3 Slot 8 PCIe2 x8 (8, 4, 2, 1)
4 Slot 9 PCIe2 x16 (16, 8, 4, 2, 1)
5 Slot 10 PCIe2 x8 (8, 4, 2, 1)
6 Slot 11 PCIe2 x16 (16, 8, 4, 2, 1)
7 SPI board connector
8 Internal USB connectors (2)
9 Optical drive connector
10 Solid state drive connector
11 Video/USB connector
12 Power button/UID connector
13 System maintenance switch

Component identification 14
System maintenance switch
The system maintenance switch (SW5) is an ten-position switch that is used for system configuration. The
default position for all ten positions is Off.
Position Description Function
S1 iLO 3 Security Off = iLO 3 security is enabled.
On = iLO 3 security is disabled.
S2 Configuration
lock Off = System configuration can be changed.
On = System configuration is
locked.
S3 Reserved Reserved
S4 Reserved Reserved
S5 Password
protection
override
Off = No function
On = Clears power-on password
and administrator password
S6 Invalidate
configuration
Off = Normal
On = Clears NVRAM
S7 Reserved Reserved
S8 Reserved Reserved
S9 Reserved Reserved
S10 Reserved Reserved

Component identification 15
SPI board components
Item Description
1 Mini-SAS connectors (2)
2 SAS cache connector
3 TPM connector
4 Fan data connector
5 RMII connector
6
SD card slot
7 Battery
8 10Gb NIC connector*
9 NIC cache connector*
10 NIC 3 connector
11
NIC 1 connector
12 Video connector
13 Keyboard connector
14 USB connectors (2)
15 iLO 3 connector
16 Mouse connector
17 Serial connector
18 NIC 2 connector
19 NIC 4 connector
*Applicable only on the NC375i SPI board

Component identification 16
I/O expansion board components
•PCI-X/PCI Express I/O expansion board
Item Description
1 Slot 6 PCIe2 x16 (16, 8, 4, 2, 1)
2 Slot 5 PCIe2 x8 (8, 4, 2, 1)
3 Slot 4 PCIe2 x8 (8, 4, 2, 1)
4 Slot 3 PCIe2 x4 (4, 2, 1)
5 Slot 2 PCI-X
6 Slot 1 PCI-X
•PCI Express I/O expansion board
Item Description
1
Slot 6 PCIe2 x16 (16, 8, 4, 2, 1)
2 Slot 5 PCIe2 x8 (8, 4, 2, 1)
3 Slot 4 PCIe2 x8 (8, 4, 2, 1)
4 Slot 3 PCIe2 x16 (16, 8, 4, 2, 1)

Component identification 17
Item Description
5 Slot 2 PCIe2 x8 (8, 4, 2, 1)
6 Slot 1 PCIe1 x8 (8, 4, 2, 1)
DIMM slot locations
•Primary processor memory board

Component identification 18
•Secondary processor memory board
Device numbers

Component identification 19
SAS hard drive LEDs
Item Description
1 Fault/UID LED (amber/blue)
2 Online LED (green)
SAS hard drive LED combinations
Online/activity
LED (green) Fault/UID LED (amber/blue) Interpretation
On, off, or
flashing
Alternating amber and
blue The drive has failed, or a predictive failure alert has been received for this drive; it also has been selected by a management
application.
On, off, or
flashing
Steadily blue The drive is operating normally, and it has been selected by a
management application.
On Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
On Off The drive is online, but it is not active currently.
Flashing regularly
(1 Hz)
Amber, flashing
regularly (1 Hz) Do not remove the drive. Removing a drive may terminate the current operation and cause data loss.
The drive is part of an array that is undergoing capacity
expansion or stripe migration, but a predictive failure alert has
been received for this drive. To minimize the risk of data loss, do
not replace the drive until the expansion or migration is complete.
Flashing regularly
(1 Hz)
Off Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is rebuilding, or it is part of an array that is undergoing
capacity expansion or stripe migration.
Flashing
irregularly
Amber, flashing
regularly (1 Hz) The drive is active, but a predictive failure alert has been received for this drive. Replace the drive as soon as possible.
Flashing
irregularly
Off The drive is active, and it is operating normally.

Component identification 20
Online/activity
LED (green) Fault/UID LED (amber/blue) Interpretation
Off
Steadily amber
A critical fault condition has been identified for this drive, and the
controller has placed it offline. Replace the drive as soon as
possible.
Off Amber, flashing
regularly (1 Hz) A predictive failure alert has been received for this drive. Replace the drive as soon as possible.
Off Off The drive is offline, a spare, or not configured as part of an array.
Battery pack LEDs
Item Color Description
1 Green System Power LED. This LED is on when the system is
powered up and 12 V system power is available. This
power supply is used to maintain the battery charge and
provide supplementary power to the cache microcontroller.
2 Green Auxiliary Power LED. This LED is on when 3.3V auxiliary
voltage is detected. The auxiliary voltage is used to
preserve BBWC data and is available any time that the
system power cords are connected to a power supply.
3 Amber Battery Health LED. To interpret the illumination patterns of
this LED, see the following table.
4 Green BBWC Status LED. To interpret the illumination patterns of
this LED, see the following table.