HP Kayak XU700 User manual

HP Vectra PCs
HP Kayak PC Workstations
DiagTools
User’s Guide

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Doc ver 1.2 04/98 for DiagTools ver 1.03b +

User’s Guide

Who Should Read This Book
iv English
Who Should Read This Book
This manual is for anyone who wants to:
•Diagnose hardware problems on a Vectra PC or Kayak PC
Workstation
•Understand the purpose of DiagTools
•Learn how to use DiagTools
•Know what to do when a test fails
•Provide HP-dedicated Support Agents with more information for
solving problems quickly and effectively
•Find out where to get more information and support.
What is DiagTools?
The first step in solving a problem with a PC is diagnosis.
HP’s DiagTools helps you diagnose hardware-related problems on a
Vectra PC or Kayak PC Workstation. It is a series of tools designed to
help you to:
•Verify the correct functioning of a Vectra PC or a Kayak PC
Workstation
•Diagnose hardware-related problems
•Provideprecise information toHP-dedicated Support Agentsso that
they can solve any problem quickly and effectively.
DiagTools is not a repair tool.

English v
Overview of DiagTools
Overview of DiagTools
The Vectra and Kayak Hardware Diagnostics utility has four parts:
❒Hardware Detection, which automatically detects the complete
hardware configuration of a Vectra PC or Kayak PC Workstation.
Hardware detection is described in chapter 2.
❒The Basic Tests, which determine the correct functioning of the PC
as a whole. The basic test phase is described in chapter 3.
❒The Advanced Tests. These provide complete, in-depth testing and
diagnosis of the PC’s individual components. The advanced test
phase is described in chapter 4.
❒The Support Ticket, which is a complete record of the test results
and the PC’s configuration. The support ticket can be used to
communicate the test results to your local or HP-dedicated Support
Agent. This is described in chapter 5.

Compatibility
vi English
Compatibility
DiagTools can run on the following HP Vectra PC and HP Kayak PC
Workstation platforms:
❒All Vectra V–Line and X–Line PCs and PC Workstations released
after June, 1997.
❒Vectra VE 5/xxx series 2
Vectra VE 5/xxx series 3
Vectra VL 5/xxx series 4
Vectra VL 5/xxx series 5
Vectra VL 6/xxx
Vectra VA 6/xxx.
❒Vectra XM 5/xxx series 4
Vectra XA 5/xxx
Vectra XA 6/xxx.
❒NetVectra 5/xxx PC.
❒All HP Kayak PC Workstations.
Where to Get the Diagnostics Software
Always use the latest version of DiagTools.
You can download the latest version of the DiagTools utility from the
Vectra support web site at:
http://www.hp.com/go/vectrasupport
or the Kayak support web site at:
http://www.hp.com/go/kayaksupport.
For more information about the HP web site and for information about
HP Electronic Information Services, refer to page 39.

Contents
English vii
Who Should Read This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
What is DiagTools? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Overview of DiagTools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Where to Get the Diagnostics Software . . . . . . . . . . . . . . . . . . . . . . . vi
1 Starting DiagTools
Installing and Setting Up DiagTools . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Net Vectra PC Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Vectra PC & Kayak PC Workstation Users and Network Administrators. 2
Downloading and Installing the Latest Version . . . . . . . . . . . . . . . . . . . . . 3
Creating the Hardware Diagnostics Diskette(s) . . . . . . . . . . . . . . . . . . . . 4
Updating the Hardware Diagnostics Files
(For Network Administrators) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
If Your Net Vectra PC Does Not Have The Correct
Boot Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Before Running DiagTools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
More Information About The PC’s Setup Program . . . . . . . . . . . . . . . . . . 7
Starting DiagTools from a Diskette. . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
If There is a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Starting DiagTools from the Hard Disk Drive . . . . . . . . . . . . . . . . . . 10
If There is a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
The Welcome Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

viii English
2 Hardware Detection
Overview of Hardware Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
During Hardware Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Hardware Detection Results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
What is Detected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
If a PC Component is Not Detected. . . . . . . . . . . . . . . . . . . . . . . . . . 17
3 Basic System Test
Overview of the Basic System Test . . . . . . . . . . . . . . . . . . . . . . . . . . 20
How to Run the Basic System Test . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Test Result: PASS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Test Result: FAIL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
What to do if the Basic System Test Fails . . . . . . . . . . . . . . . . . . . . . . . . 23
What is Tested . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
4 Advanced System Tests
Overview of the Advanced System Tests . . . . . . . . . . . . . . . . . . . . . 28
How to Enter the Advanced System Tests . . . . . . . . . . . . . . . . . . . . 28
Help on Advanced Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

English ix
How to Run an Advanced System Test. . . . . . . . . . . . . . . . . . . . . . . . 29
Batch Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
What to do if a Test Fails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
5 The Support Ticket
What is the Support Ticket?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Creating a Support Ticket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Adding Comments to the Support Ticket. . . . . . . . . . . . . . . . . . . . . . 35
6 Hewlett Packard Support and Information Services
Your HP Authorized Reseller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Hewlett-Packard Information Services. . . . . . . . . . . . . . . . . . . . . . . . 39
HP Forum on CompuServe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
HP Forum on America Online. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
HP World Wide Web Site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
HP FAXback on Demand—HP FIRST . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Ordering Drivers and BIOS on Diskette . . . . . . . . . . . . . . . . . . . . . . . . . . 42

xEnglish

1
Starting DiagTools
This chapter describes how to set up and start the Vectra and Kayak
Hardware Diagnostics.

1 Starting DiagTools
Installing and Setting Up DiagTools
2English
Installing and Setting Up DiagTools
Net Vectra PC Users
If you are a Net Vectra PC user, the Hardware Diagnostics should
already be installed on your PC and be ready to use. To learn how to
run DiagTools on a Net Vectra PC, refer to "Starting DiagTools from the
Hard Disk Drive", on page 10.
Vectra PC & Kayak PC Workstation Users and Network
Administrators
For Vectra PC and Kayak PC Workstation users, as well as network
administrators, you must do the following before you can use
DiagTools:
1Install the latest version of DiagTools on your PC.
2Set up DiagTools so that it is ready for use. This means either
creating the diskette(s), or updating the Hardware Diagnostics files
on your Net Vectra PC.
There are two ways to run DiagTools:
•From a flexible diskette or diskettes. The PC boots (or starts) from
a specially prepared diskette. This is appropriate for all PCs that
have a flexible disk drive. This is the most common way of using
DiagTools.
•From the hard disk drive. In this case, you select the Hardware
Diagnostics option during startup. The Hardware Diagnostics utility
is installed on the hard disk drive. This is only appropriate for Net
Vectra PCs. Net Vectra PCs do not usually have a flexible disk drive.
NOTE DiagTools must not be run directly from your operating system.
DiagTools will only function under the DOS operating system and once
the correct drivers have been loaded.

English 3
1 Starting DiagTools
Installing and Setting Up DiagTools
Downloading and Installing the Latest Version
You can download the latest version of the DiagTools utility from the
Vectra support web site at:
http://www.hp.com/go/vectrasupport
or the Kayak support web site at:
http://www.hp.com/go/kayaksupport.
For more information about the HP web site and for information about
HP Electronic Information Services, refer to page 39.
There are two versions of DiagTools available:
•The “Light” stand-alone version. Use this version if you do not have
TopTools.
NOTE ToknowifyouhaveTopToolsclientsoftwareonyourPC inWindows 95
or Windows NT 4.0, click the Start button and look for HP DMI in the
Programs menu.
•The TopTools version. Use this version if you have a recent version
of TopTools installed on your PC, or if using the Download function
of TopTools for Desktops Device Manager.
If you have an older version of TopTools that does not have the
DiagTools page (in the Tools menu), or if you are in doubt, use the
“Light” stand-alone version.
There are three files available for downloading:
•The DiagTools utility. A compressed file (with the extension .EXE)
which contains all the files necessary for running DiagTools.
•The User’s Guide for DiagTools – the document you are reading. It is
a PDF file which can be viewed and printed using Adobe’s Acrobat
Reader. (The Adobe Acrobat Reader can be downloaded free of
charge from HP’s World Wide Web site.)
•The labels for the Hardware Diagnostics diskette(s). Once you have
createdtheDiagToolsdiskette(s),youcanusethisPDFfiletocreate
the diskette labels. You will not need this file if you are going to run
DiagTools from a hard disk partition.

1 Starting DiagTools
Installing and Setting Up DiagTools
4English
Once you have downloaded the Hardware Diagnostics file, follow these
steps:
1Extract the files by running the downloaded .EXE file. To do this in
Windows, double-click the file.
We recommend that you use the proposed target directory when
extracting the Hardware Diagnostic files. This ensures compatibility
with HP TopTools.
2Open the README file and read the installation instructions. To
open this file in Windows, double-click it.
Creating the Hardware Diagnostics Diskette(s)
If you have a flexible disk drive, you must create the hardware
diagnostics diskette(s). One or more diskettes will be created. How you
do this depends on the version of DiagTools that you have:

English 5
1 Starting DiagTools
Installing and Setting Up DiagTools
If you have the TopTools version of DiagTools
If you have downloaded the TopTools version of the Hardware
Diagnostics and you have a recent version of TopTools on your PC, you
can use this utility to create the diagnostic diskette(s). To do this,
select the DiagTools page, then click the Diagnose PC button.
For more information about using TopTools, refer to the TopTools
online help in the Help menu.
If you have the “Light” Stand-Alone version of DiagTools
If you have the “Light” stand-alone version of the Hardware
Diagnostics, you must run a file (called a “ batch” file) to create the
diskette(s). The batch file to run is part of the Hardware Diagnostics
package. For instructions, consult the README.TXT file provided in
the same package by double-clicking the file in Windows.
TopTools client
application showing
the DiagTools page.
Your version of
TopTools may be
different from this.

1 Starting DiagTools
Installing and Setting Up DiagTools
6English
Updating the Hardware Diagnostics Files
(For Network Administrators)
To know if you have TopTools in Windows 95 or Windows NT 4.0, click
the Start button and look for TopTools in the Programs menu.
If you are a network administrator, you can update the Hardware
Diagnostics files on remote client PCs.
UsingTopToolsVer.2.5
Management Console To update the Diagnostics files on remote PCs, select the DiagTools
page of TopTools, click the Update button, and follow the instructions.
Using TopTools for
Desktops Device
Manager Ver.3.0
To update the Diagnostics files on remote PCs, open the TopTools for
Desktops Device Manager in Internet Explorer (version 4.01 or above).
Right-click on Devices>Device Types,and select Personal
Computers in the window that appears. Use shift-click or control-click
to select the DMI 2.x compliant PCs you want to update and right-click.
Select Distribute Diagnostics from the menu that appears and
follow the onscreen instructions.
For more information about using TopTools, refer to the TopTools
online help in the Help menu and to HP’s Web site at
http://www.hp.com..
NOTE FOR
NET VECTRA PCS To run DiagTools from the hard disk drive, the PC must have the correct boot (start) configuration. All Net Vectra PCs are
provided with a ready-to-use Hardware Diagnostics dual boot
configuration.
If Your Net Vectra PC Does Not Have The Correct
Boot Configuration
The Net Vectra PC is usually provided with a dual boot configuration
for running Hardware Diagnostics. Your Net Vectra PC must have this
configuration before you can run DiagTools from the hard disk drive.
Contact your network administrator for assistance or, alternatively,
contact your local or HP-dedicated Support Agent.

English 7
1 Starting DiagTools
Before Running DiagTools
Before Running DiagTools
Before you run the Hardware Diagnostics, ensure that the following are
correctly configured with the HP Setup program:
❒All Hardware Protection items in the Security menu are set to
Enabled or Unlocked.
❒No operating system is specified, which means that:
•if the Main menu has an item Running Windows 95, set it to No
•if the Main menu has an item to select the operating system, set
it to Other.
More Information About The PC’s Setup Program
Setup is an integrated (ROM-based) program that displays the PC’s
configuration and allows you to change the configuration parameters.
Setup changes system behavior by modifying the power-on
initialization parameters. Setting incorrect values may cause the PC to
fail at start-up. If this occurs, press F9 in the Setup program. This will
load the Setup default values and allow the PC to recover.
To enter the PC’s Setup program, restart the PC and press F2 when the
Vectra Logo or Kayak logo screen (or the Summary screen) appears.

1 Starting DiagTools
Starting DiagTools from a Diskette
8English
Starting DiagTools from a Diskette
Once you have created the diskette(s), you can start the Hardware
Diagnostics. To do this:
1Insert the diskette into the flexible disk drive. If there is more than
one diskette, insert the “First” or “Boot” diskette.
2Quit all applications, shut down the operating system, and restart
yourPC.TodothisinWindows 95orWindows NT 4.0,clicktheStart
button then select Shut Down – Restart PC.
3The PC will then start from the diskette. After loading the system
files,itwilldecompress the necessaryfiles.ThenDiagToolswill start
automatically, displaying the Welcome screen (refer to page 11).
If There is a Problem
You may experience one of the following problems:
•PC does not boot (start) from the diskette.
This happens when the PC ignores the diskette and starts from the
hard disk drive as normal, running your operating system. The
problem could be:
aThe Setup program of your PC may not be correctly configured.
Ensure that the option to start from the flexible disk is enabled.
(Refer to “More Information About The PC’s Setup Program” on
page 7.)
bThere may be problem with the flexible disk drive or the internal
cable connections. Contact your local or HP-dedicated Support
Agent.

English 9
1 Starting DiagTools
Starting DiagTools from a Diskette
•A message such as Non-System disk or disk error, Replace
and press and key when ready appears when the PC starts.
This means that the PC cannot find the system files on the diskette.
The problem could be:
aThe diskette may be damaged or corrupted. Select another
disketteandcreateanotherHardwareDiagnosticsdiskette(refer
to page 4).
bIf there is more than one diskette, you may have inserted the
incorrect one. Try starting the PC from the other diskette(s).

1 Starting DiagTools
Starting DiagTools from the Hard Disk Drive
10 English
Starting DiagTools from the Hard Disk Drive
NOTE To run DiagTools from the hard disk drive, your PC must have the
correctboot (start) configuration. All Net Vectra PCs are provided with
a ready-to-use Hardware Diagnostics dual boot configuration.
If you have a Net Vectra PC, you can start the Hardware Diagnostics
from the hard disk drive. To do this:
1Quit all applications, shut down the operating system, and restart
your PC. To do this in Windows NT 4.0, click the Start button then
select Shut Down – Restart PC.
2When the PC starts you have the choice between Hardware
Diagnostics or your usual operating system. Select the Hardware
Diagnostics option. The Hardware Diagnostics will start
automatically, displaying the Welcome screen (refer to page 11).
CAUTION Do not remove the CONFIG.SYS and AUTOEXEC.BAT files from the
root of the C:\ drive because DiagTools will not work without these files.
Also, DiagTools will not work if you convert the hard disk drive to NTFS
(Windows NT File System) format.
If There is a Problem
If you have a Net Vectra PC and cannot start Hardware Diagnostics,
your PC may not be correctly set up to run the diagnostic tool. Contact
your network administrator or, alternatively, contact your local or HP-
dedicated Support Agent.