HP Kayak XU700 User manual

HP Vectra PCs
HP Kayak PC Workstations
DiagTools
User’s Guide

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Doc ver 1.2 04/98 for DiagTools ver 1.03b +

User’s Guide

Who Should Read This Book
iv English
Who Should Read This Book
This manual is for anyone who wants to:
•Diagnose hardware problems on a Vectra PC or Kayak PC
Workstation
•Understand the purpose of DiagTools
•Learn how to use DiagTools
•Know what to do when a test fails
•Provide HP-dedicated Support Agents with more information for
solving problems quickly and effectively
•Find out where to get more information and support.
What is DiagTools?
The first step in solving a problem with a PC is diagnosis.
HP’s DiagTools helps you diagnose hardware-related problems on a
Vectra PC or Kayak PC Workstation. It is a series of tools designed to
help you to:
•Verify the correct functioning of a Vectra PC or a Kayak PC
Workstation
•Diagnose hardware-related problems
•Provideprecise information toHP-dedicated Support Agentsso that
they can solve any problem quickly and effectively.
DiagTools is not a repair tool.

English v
Overview of DiagTools
Overview of DiagTools
The Vectra and Kayak Hardware Diagnostics utility has four parts:
❒Hardware Detection, which automatically detects the complete
hardware configuration of a Vectra PC or Kayak PC Workstation.
Hardware detection is described in chapter 2.
❒The Basic Tests, which determine the correct functioning of the PC
as a whole. The basic test phase is described in chapter 3.
❒The Advanced Tests. These provide complete, in-depth testing and
diagnosis of the PC’s individual components. The advanced test
phase is described in chapter 4.
❒The Support Ticket, which is a complete record of the test results
and the PC’s configuration. The support ticket can be used to
communicate the test results to your local or HP-dedicated Support
Agent. This is described in chapter 5.

Compatibility
vi English
Compatibility
DiagTools can run on the following HP Vectra PC and HP Kayak PC
Workstation platforms:
❒All Vectra V–Line and X–Line PCs and PC Workstations released
after June, 1997.
❒Vectra VE 5/xxx series 2
Vectra VE 5/xxx series 3
Vectra VL 5/xxx series 4
Vectra VL 5/xxx series 5
Vectra VL 6/xxx
Vectra VA 6/xxx.
❒Vectra XM 5/xxx series 4
Vectra XA 5/xxx
Vectra XA 6/xxx.
❒NetVectra 5/xxx PC.
❒All HP Kayak PC Workstations.
Where to Get the Diagnostics Software
Always use the latest version of DiagTools.
You can download the latest version of the DiagTools utility from the
Vectra support web site at:
http://www.hp.com/go/vectrasupport
or the Kayak support web site at:
http://www.hp.com/go/kayaksupport.
For more information about the HP web site and for information about
HP Electronic Information Services, refer to page 39.

Contents
English vii
Who Should Read This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
What is DiagTools? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Overview of DiagTools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Where to Get the Diagnostics Software . . . . . . . . . . . . . . . . . . . . . . . vi
1 Starting DiagTools
Installing and Setting Up DiagTools . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Net Vectra PC Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Vectra PC & Kayak PC Workstation Users and Network Administrators. 2
Downloading and Installing the Latest Version . . . . . . . . . . . . . . . . . . . . . 3
Creating the Hardware Diagnostics Diskette(s) . . . . . . . . . . . . . . . . . . . . 4
Updating the Hardware Diagnostics Files
(For Network Administrators) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
If Your Net Vectra PC Does Not Have The Correct
Boot Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Before Running DiagTools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
More Information About The PC’s Setup Program . . . . . . . . . . . . . . . . . . 7
Starting DiagTools from a Diskette. . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
If There is a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Starting DiagTools from the Hard Disk Drive . . . . . . . . . . . . . . . . . . 10
If There is a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
The Welcome Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

viii English
2 Hardware Detection
Overview of Hardware Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
During Hardware Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Hardware Detection Results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
What is Detected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
If a PC Component is Not Detected. . . . . . . . . . . . . . . . . . . . . . . . . . 17
3 Basic System Test
Overview of the Basic System Test . . . . . . . . . . . . . . . . . . . . . . . . . . 20
How to Run the Basic System Test . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Test Result: PASS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Test Result: FAIL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
What to do if the Basic System Test Fails . . . . . . . . . . . . . . . . . . . . . . . . 23
What is Tested . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
4 Advanced System Tests
Overview of the Advanced System Tests . . . . . . . . . . . . . . . . . . . . . 28
How to Enter the Advanced System Tests . . . . . . . . . . . . . . . . . . . . 28
Help on Advanced Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

English ix
How to Run an Advanced System Test. . . . . . . . . . . . . . . . . . . . . . . . 29
Batch Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
What to do if a Test Fails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
5 The Support Ticket
What is the Support Ticket?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Creating a Support Ticket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Adding Comments to the Support Ticket. . . . . . . . . . . . . . . . . . . . . . 35
6 Hewlett Packard Support and Information Services
Your HP Authorized Reseller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Hewlett-Packard Information Services. . . . . . . . . . . . . . . . . . . . . . . . 39
HP Forum on CompuServe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
HP Forum on America Online. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
HP World Wide Web Site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
HP FAXback on Demand—HP FIRST . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Ordering Drivers and BIOS on Diskette . . . . . . . . . . . . . . . . . . . . . . . . . . 42

xEnglish