FAQs
Q: No sound comes from headphones, what should I do?
A:
Check whether the signal light on the transmitter stays red, if not, please try the
following:
• Make sure the charging dock is connected to a power source.
• Make sure the headphones have been turned on.
• Do not plug into any ports labeled as “AV IN”.
• If your TV has a 3.5mm audio output, please make sure the 3.5mm audio cable is
plugged into the audio-out port behind the TV. Do not plug it into any audio-in
port behind the TV.
• If your TV has RCA outputs, please make sure the RCA adapter cable is plugged
into RCA output ports behind the TV. Do not plug it into any RCA input ports
behind the TV.
• Please make sure that your audio device is turned on and in play mode.
• If connecting the transmitter to a TV with a 3.5mm audio-out port, please do not
mute your TV.
• Instead of TV, connect to your phone to test.
• If the steps above did not resolve your issue, contact us for help.
Q: The volume is not loud enough, what should I do?
A:
Turn up your TV’s volume to the maximum level.
Q: Headphones HW1 cannot get charged, what should I do?
A:
Check whether the charging light on the charging dock keeps flashing green, if
not, please try the following:
• Make sure the charging dock is connected to a power source.
• Make sure the charging contacts under the headband match well with the
charging pins on the charging dock. The charging indicator keeps flashing
green once charging starts and it stops flashing and stays green when the
headphones are fully charged.
Q: How to pair two or more headphones HW1 with one transmitter?
A:
• When a pair of Hspro TV headphones HW1 has successfully paired with the
transmitter, press and hold the power button of a second pair of headphones
HW1 until the power indicator on the right ear cup stays red, and the signal
indicator on the left ear cup keeps flashing green.
• Unplug the power adaptor from the yellow charging port on the transmitter, and
plug the power adaptor back into the yellow charging port, then you can hear a
beep from the second pair of headphones, and the green signal indicator on the
left ear cup stops flashing and stays green. Then the two headphones are paired
with the transmitter.
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