Hubbel Gai-Tronics SmartSeries 723-801 User manual

Pub. 42004-645L2C
GAI-Tronics Corporation P.O. Box 1060, Reading, PA 19607-1060 USA
610-777-1374 n800-492-1212 nFax: 610-775-6540
VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
GAI-TRONICS® CORPORATION
A HUBBELL COMPANY
Model 723-801
SmartSeries®Remote Subset Amplifier
Confidentiality Notice
This manual is provided solely as an operation, installation, and maintenance guide and contains sensitive
business and technical information that is confidential and proprietary to GAI-Tronics. GAI-Tronics
retains all intellectual property and other rights in or to the information contained herein, and such
information may only be used in connection with the operation of your GAI-Tronics product or system.
This manual may not be disclosed in any form, in whole or in part, directly or indirectly, to any third party.
General Information
Product Overview
The Model 723-801 SmartSeries®Remote Subset Amplifier is an intelligent handset amplifier, speaker
amplifier, and FSK modem intended for use in GAI-Tronics Page/Party®and SmartSeries®Systems. The
amplifier is an integral part of GAI-Tronics desktop, desk-edge, and flush-mount stations. It has been
designed to be remotely mounted with the enclosure, allowing the associated subsets to be mounted on a
desktop, on the edge of a desk, or flush mounted. The amplifier is not designed for outdoor use and must
be mounted at an indoor location.
WARNING Explosion hazard – substitution of components may impair suitability for
Class 1, Div. 2 usage.
System Requirements and Limitations
For proper operation, the Model 723-801 SmartSeries®Remote Subset Amplifier must be installed in the
Model 7245-004 Amplifier Enclosure with auxiliary inputs, and with a subset from the following list for
proper operation:
Single Party Subsets: Multi-Party Subsets:
Model 726-101 Desktop Subset Model 7265-101 Desktop Subset (5-party)
Model 711-102 Desk-Edge Subset Model 7115-102 Desk-Edge Subset (5-party)
Model 716-102 Flush-Mount Subset Model 7165-102 Flush-Mount Subset (5-party)
The SmartVolumefeature is not supported for Model 7265-101 or Model 726-101 Subsets. Also, the
SmartVolumefeature is not available for speakers equipped with L-Pads or for multiple speaker
applications. The Model 723-801 Remote Amplifier is designed solely for use with the magnetic
hookswitch subsets listed above. Subsets containing an RF hookswitch are not supported.

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Features and Functions
The Model 723-801 Remote Subset Amplifier provides the following features when installed in a
SmartSeries®System:
•Enables one-way paging from the remote
subset handset. Priority Page feature enables
important messages to override operational
communication
•SmartVolume™ feature measures the ambient
noise and automatically adjusts the speaker
output level (desk-edge and flush-mount stations
only)
•Enables two-way party line communication
from the remote subset handset •Contains page amplification to broadcast announcements over the station’s speaker
•Monitors and controls off-hook and page
status of the remote subset handset. Limits
off-hook and page durations to prevent open
microphone and nuisance page problems
•Monitors and reports problems with handset
amplifier, the speaker amplifier, and speaker
voice coil to the MCU
•Supervises the local speaker (desk-edge and
flush-mount stations only) •Monitors and reports the status of the auxiliary inputs
Optional Features
The following features are available as options to the standard configuration of a station used in an
SmartSeries®system and installed in a special enclosure. Contact the GAI-Tronics Field Service
Department for further information about these features.
•The Selected Page Destination feature allows the manual selection of up to four page destinations.
•The Supervised Input feature allows the monitoring and supervision of one or two initiating device
circuits (IDCs), initiating an alarm when the supervised device is activated.
•The Power Relay Module provides a relay contact output, typically to switch power to a visual
signaling device, for directed or relay group operation. Supervision of the controlled device’s cable
can also be enabled.
•The Station Emergency Party Line feature supports annunciation for two party lines.

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Description of Major Components
The Model 723-801 Remote Subset Amplifier’s major external and internal components are described
below.
External Components
User Level Adjustment: This assembly contains a User Level Adjustment that is accessible beneath the
nameplate on the front panel. See Figure 1. The User Level Adjustment controls the Minimum Speaker
Output Level, the Speaker Offset Level (dB above ambient), and the Volume Level Control (VLC).
Refer to the Maintenance section for the adjustment procedures.
Figure 1. Remote Subset Amplifier - Front Outline and Side View

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Internal Components
The Model 723-801 Remote Subset Amplifier contains the following subassemblies. See Figure 2 and
Figure 3for details:
Base-24 PCBA - This assembly is affixed to the rear of the chassis, with the enclosure interface plug
(P1) pointing to the rear. The Base-24 PCBA contains the central processing unit (CPU), speaker
amplifier, and ambient level monitor circuitry. The following adjustments are provided on the assembly:
User Level Adjustment Control, Reset Control, and Address Setting. Also, an I2C Interface is provided to
enable communication with optional modules.
FSK Modem PCBA - This assembly is affixed to the Base-24 PCBA. The FSK Modem PCBA enables
data to be transferred between the station’s CPU and the control unit.
Handset Amplifier PCBA - This assembly is affixed to the FSK Modem PCBA. The Handset Amplifier
PCBA contains the microphone amplifier, receiver amplifier, control circuitry, and supervision circuitry
for the unit and auxiliary handsets. The following adjustments are provided on the Handset Amplifier
PCBA: Transmit Level, AGC Threshold, Sidetone Volume, Receiver Volume, Auxiliary Receiver
Volume, and Tone Level.
Bias Power Supply PCBA - This assembly is affixed to the rear of the front panel. The Bias Power
Supply PCBA converts the ac input voltage to a +5 V dc, +15 V dc, and -15 V dc to enable operation of
the Base-24, the FSK Modem, and the Handset Amplifier PCBAs.
Speaker transformer - This assembly is affixed to the top of the chassis. The speaker transformer
enables maximum power to be delivered to the speaker.
Figure 2. Remote Subset Amplifier Outline Detail

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Block Diagram
Plug P1 on the back of the Base-24 PCBA plugs into a socket in an enclosure connected to the system
cable, picking up the Page/Party®lines and ac power. Connector J6 on the Base-24 PCBA connects ac
power to the Bias Power Supply PCBA and receives +5 V dc and +/-15 V dc in return.
The Base-24 PCBA uses the bias supplies and also passes them (as well as control, monitoring, and line
signals) to the FSK Modem and Handset Amplifier PCBAs via J1, a 24-pin stacking connector.
Connector J2 on the Base-24 PCBA connects the speaker transformer for the station’s speaker, and J3
connects optional external devices.
The Handset Amplifier PCBA connects to the handset and the hookswitch via spade terminal connectors
E1 to E7.
Figure 3. Remote Subset Amplifier Block Diagram

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Installation
WARNING
1. Do not install this equipment in hazardous areas. Such installations may cause a safety hazard
and consequent injury or property damage.
2. Explosion Hazard - Substitution of components may impair suitability for Class I, Div. 2.
3. Exposure to some chemicals may degrade the sealing properties of material used in the
following devices: Relays K1, K2, K3, (Aromat TQ2E-12V or NEC EA2-12NU) and K1,
(American Zettler AZ830-4C-12DSEA or Aromat DS4E-S-DC12V).
The installation procedure for the Model 723-801 SmartSeries®Remote Smart Amplifier is as follows:
1. If your enclosure contains an I2C Module (optional), connect the I2C Module’s 10-conductor ribbon
cable to J3 on the bottom of the Base-24 PCBA. Make sure that the red line on the edge of the cable
lines up with J3-pin 1.
2. Plug the amplifier connector P1 (located on the rear of the amplifier) into the J1 connector of the
Model 7245-004 Enclosure.
3. Tighten the four screws in the corners of the amplifier.
Operation
The Model 723-801 SmartSeries®Remote Amplifier supports page, party, and auxiliary input (optional)
operations of the remote subset. Refer to the appropriate Remote Subset Manual for all operating details.

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Maintenance
External Adjustment
The Model 723-801 SmartSeries®Remote Amplifier contains one external adjustment, the User Level
Adjustment. This adjustment is located behind the GAI-Tronics nameplate on the front panel. The User
Level Adjustment controls the speaker output level as described below:
Minimum Level setting—This setting controls the minimum speaker output level. Using a small flat-
blade screwdriver with an insulated shaft at least 4 inches long, adjust the Minimum Level as follows:
1. Loosen (do not remove) the 2 screws that secure the GAI-Tronics nameplate. Pivot the nameplate
counterclockwise, exposing the access hole. A guide behind the access hole helps direct the
screwdriver to the USER ADJ control.
2. To initiate the Minimum Level Setting Mode, turn the USER ADJ fully counterclockwise until a
single beep is broadcast over the station’s speaker. If a page is in progress, it will broadcast over the
station’s speaker, otherwise, a test tone is broadcast.
3. Turn the USER ADJ clockwise to the desired minimum speaker level and remove the screwdriver.
The amplifier can be set from minimum to full output (12 watts into 8 ohms) in 100 discrete steps, or
to no output.
Note: The station remains in the Minimum Level adjustment mode for as long as USER ADJ is
varying. After USER ADJ has remained stable for five seconds, the station returns to its normal
operating mode. At this point, rotate the USER ADJ to mid-range.
4. When you are done with the adjustment, pivot the nameplate clockwise into position, then tighten the
2 screws.
Offset Level setting— This setting determines the speaker output level above ambient noise. The
amplifier automatically adjusts the speaker output level to be equal to the measured ambient noise level
plus the preset Offset Level. This produces page announcements at a preset level above the ambient
noise. For pages to be intelligible, the speaker output level should be set 6 to 10 dB louder than the
ambient noise.
Note: If the combination of the ambient noise level plus the preset Offset Level are less then the
minimum level, the page is broadcast at the minimum level. To adjust the Offset Level, perform the
following steps:
1. Use a small flat-blade screwdriver with an insulated shaft at least 4 inches long to make adjustments.
Loosen (do not remove) the 2 screws that secure the GAI-Tronics nameplate.
2. Pivot the nameplate counterclockwise, exposing the access hole. A guide behind the access hole
helps direct the screwdriver to the USER ADJ control.
3. To initiate the Offset Level Setting Mode, turn the USER ADJ fully clockwise until two beeps are
broadcast over the station’s speaker. If a page is in progress, it will broadcast over the station’s
speaker, otherwise, a test tone is broadcast.
4. Turn the USER ADJ counterclockwise until the desired speaker level above ambient is reached and
remove the screwdriver. The Offset Level can be set from 0 dB (the speaker output level is the same
as the ambient level) to 49 dB. Note: The station remains in the Offset Level adjustment mode for as
long as USER ADJ is varying. After USER ADJ has remained stable for five seconds, the station
returns to its normal operating mode. At this point, rotate the USER ADJ to mid-range.
5. When complete, pivot the nameplate clockwise into position, then tighten the 2 screws.

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VLC Level setting— This setting controls the speaker output level when Page Priority VLC is enabled.
The amplifier automatically adjusts the speaker output level to the preset VLC Level whenever the
incoming page matches the configured Page Priority VLC setting (i.e. the Page Priority and inequality
conditions are met). To adjust the VLC Level, perform the following steps:
1. Use a small flat-blade screwdriver with an insulated shaft at least 4 inches long to make adjustments.
Loosen (do not remove) the 2 screws that secure the nameplate.
2. Pivot the nameplate counterclockwise, exposing the access hole. A guide behind the access hole
helps direct the screwdriver to the USER ADJ control.
3. Have an assistant page from a station that meets the required Page Priority VLC settings.
4. To initiate the VLC Level Setting Mode, turn the USER ADJ fully counterclockwise until two beeps
are broadcast over the station’s speaker.
5. Turn the USER ADJ clockwise to the desired speaker volume level. The amplifier can be set from
minimum to full output (12 watts into 8 ohms) in 100 discrete steps, or to no output.
Note: The station remains in the VLC Level adjustment mode for as long as USER ADJ is varying.
After USER ADJ has remained stable for five seconds, the station returns to its normal operating
mode. At this point, rotate the USER ADJ to mid-range.
6. When complete, pivot the nameplate clockwise into position, then tighten the 2 screws.

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Internal Adjustments
Station Address for SmartSeries®Systems
To set the station address HI and LO (on the Base-24 PCBA), perform the following steps:
1. Loosen the 4 captive screws that secure the front panel.
2. Locate the address controls.
3. Use the rotary switch labeled HI ADDR (on the Base-24 PCBA) to set the 1st digit of the hexadecimal
address (for example, the A in address A6). Use the rotary switch labeled LO ADDR (on the Base-24
PCBA) to set the 2nd digit of the hexadecimal address (for example, the 6 in address A6) of the station
address. Note: During configuration, each station is assigned a unique address. The address may
only be set to the value assigned in the system configuration. It is recommended that this address be
marked on the enclosure for future reference.
4. Plug the amplifier into the enclosure.
5. Setting the station address to the correct value, and re-installing the amplifier causes the station to
initiates a configuration download request. The time required to complete the download depends
upon system configuration and system activity, but several seconds is typical.
6. When you are done with the adjustment, tighten the 4 screws.
Station Address for Page/Party®Systems
To set the station address HI and LO (on the Base-24 PCBA), perform the following steps:
1. Loosen the 4 captive screws that secure the front panel.
2. Locate the address controls.
3. Set the address on the replacement assembly to 04 (HI = 0, LO = 4) and plug it into the enclosure.
4. When you are done with the adjustment, tighten the 4 screws.
Although they typically do not require adjustments, the following internal adjustments can be made:
Audio Transmit Level, Handset Receiver Volume, Tone Volume, and Station Reset.

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To make an adjustment, remove the assembly from its enclosure and make a temporary connection
between the assembly and the enclosure. Refer to Figure 4for the locations of the adjustment controls.
Turn a control clockwise to increase the volume or threshold; turn it counterclockwise to decrease. Use a
small flat-blade screwdriver with an insulated shaft to make adjustments.
To access the controls, perform the following steps:
1. Loosen the 4 captive screws that secure the front panel.
2. Remove the assembly from the enclosure. If the enclosure is equipped with an optional EOL Module
or SmartSeries®Station RTU, be careful not to disconnect the ribbon cable on J3 of the Base-24
PCBA.
3. Connect the assembly to the enclosure using a Model 10440-003 Maintenance Cable between P1 on
the assembly and J1 on the enclosure.
4. Locate and adjust the control on the appropriate PCBA.
5. When the adjustment is complete, disconnect the Model 10440-003 Maintenance Cable. Insert P1 of
the amplifier into J1 on the enclosure, and tighten the 4 screws.
Figure 4. Adjustment Control and Fuse Locations

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Audio Transmit Level
Use the control labeled XMIT LEVEL (Ref. 4 on the Handset Amplifier PCBA) to adjust the handset
microphone gain level for page and party lines.
Handset Receiver Volume
Use the control labeled RCVR VOL (Ref. 1 on the Handset Amplifier PCBA) to adjust the handset
receiver volume level for voice signals from a party line.
Tone Volume
Use the control labeled TONE VOL (Ref. 3 on the Handset Amplifier PCBA) is used to adjust tone
volume level at the handset receiver.
Station Reset
Use the control labeled RESET (on the Base-24 PCBA) to reset the central processing unit CPU.
Other Controls
This assembly contains the following additional controls. These controls affect system performance;
therefore, only qualified GAI-Tronics personnel with the appropriate test equipment should make
adjustments. Tampering with these controls may void your warranty.
AGC Threshold
The control labeled AGC THRESH (Ref. 5 on the Handset Amplifier PCBA) sets the level at which
Automatic Gain Control (AGC) circuit begins to limit the handset microphone signals.
FSK Transmit Level
The control labeled XMIT LEVEL (Ref. 6 on the FSK Modem PCBA) adjusts the level of the frequency
shift keying (FSK Transmit LED) signal to the page line.
Sidetone Volume
The control labeled SIDETONE (Ref. 2 on the Handset Amplifier PCBA) adjusts the handset sidetone
(portion of the microphone audio that is fed to the handset receiver).

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Troubleshooting
Problem Possible Solution
There is any problem with
station performance. Remove the assembly from the enclosure and examine it carefully for obvious faults such as unconnected plugs, loose connections where the
wires from the handset and hookswitch connect to the Handset Amplifier
PCBA, and so on. Determine whether the fault is in the assembly, or in
the system, by plugging in a known good spare assembly (set to the same
address as the assembly removed). If the fault is in the assembly, remove
it for repair.
Note: When replacing the assembly, perform the following steps:
1. Set the address on the new assembly to 03.
2. Plug the assembly into the enclosure.
3. After about 10 seconds, remove the assembly. The station is now set
up to request a download of configuration variables from MCU.
4. Set the address to the correct address.
5. Plug the assembly back into the enclosure. The station initiates a
configuration download request. The time required to complete the
download depends upon system configuration and system activity,
but several seconds is typical.
Speaker volume needs
adjustment. Use the USER ADJ control to adjust the Minimum Level, Offset Level, or VLC Level (as appropriate). Refer to the Adjustments section of this
document.
Incoming handset speech
level needs adjustment. Use the RCVR VOL control to adjust the handset receiver volume. Refer to the Adjustments section of this document.
Outgoing speech level is
too low for other users. Use the XMIT LEVEL control to adjust the audio transmit level. Refer to the Adjustments section of this document.
Crosstalk occurs. Likely to be external to the assembly and related to system cable faults.
Acoustic feedback or
speech distortion during
page or party operation or
the user hears himself
when speaking.
•If the problem affects all stations, the line may not be terminated
correctly, may have loose connections, or a short to ground. Line
balance connections are critical.
•If the problem affects only this assembly, the problem may be with its
sidetone setting. Contact GAI-Tronics’ Field Service Department.
Feedback during page
only. •Check within the enclosure for a purple wire on terminal 7: this is the
default setting for local speaker mute. If the wire is on terminal 8,
then the speaker is un-muted and may be causing feedback. Connect
the wire to terminal 7.
•An adjacent speaker could be causing feedback. If an adjacent
speaker is the source of the feedback, adjust the orientation of the
speaker so that it is not aimed directly at the station. As a last resort,
enable the mutual muting function of the station. This is done by
interconnecting terminal 7 of the two stations with the spare orange
wire in the system cable (if this wire is available).

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When the assembly is in an ADVANCE system, faults may be automatically detected, transmitted to the
MCU in data messages, and printed out. Fault messages and possible solutions for their causes are
described in the table below.
Fault Message Cause and Effect Possible Solution
Watch-Dog timer
Processor has
Reset xd times
(Where xis the
decimal number of
times the
watchdog timer
has reset the
processor.)
Cause—The watchdog timer has forced the
processor to reset. This occurs when the reset
pins (J4) on the Base-24 PCBA are temporarily
shorted or when the watchdog timer does not
receive regular status pulses from U2 on the Base-
24 PCBA.
Effect—The processor maintains a count of the
number of resets. If the station is powered down,
the count restarts at zero. The station still
amplifies incoming pages. On the fourth and
subsequent resets, the xvalue in the error message
is 0.
•Verify that the reset pins
(J4) on the Base-24
PCBA are not shorted.
•Replace the Base-24
PCBA.
Stuck Contact on
Polled Device
Paging Pressbar
Depressed
Cause—The station has been in page mode longer
than the configured page limit.
Effect—Station page is cut off. When the
pressbar is released, a restore message is sent to
the MCU. The station then resumes normal
operation.
•Verify that the handset
pressbar is not stuck.
•Replace the Handset
Amplifier PCBA.
•Replace the Base-24
PCBA.
Stuck Contact on
Polled Device
Handset Off-hook
Cause—The station has been in the off-hook state
longer than the configured time limit.
Effect—Station handset operation is cut off.
When the station is returned to the on-hook state,
a restore message is sent to the MCU. The station
then resumes normal operation.
•Verify that the handset is
not off-hook.
•Replace the Handset
Amplifier PCBA.
•Replace the Base-24
PCBA.
Supervised Audio
Path
Handset
Cause—The station failed its internal health
check of the Handset Amplifier PCBA.
Effect—The station disables the handset amplifier
health-check function after the first failure. This
is a non-restorable fault.
•Replace the Handset
Amplifier PCBA.
•Replace the Base-24
PCBA.
Supervised Audio
Path
Page Amp
Cause—The station failed its internal speaker
amplifier health check.
Effect—The station disables the speaker amplifier
health-check function after the first failure. This
is a non-restorable fault.
•Replace the Base-24
PCBA.

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Fault Message Cause and Effect Possible Solution
Supervised Audio
Path
Speaker Voice
Coil
Cause—The station is detecting no ambient noise
at the speaker or is detecting an ambient noise
lower than the configured failure threshold. This
may occur if there is a fault in the speaker wire or
a fault at the voice coil. This also may occur if
the ambient noise at the speaker is too low, as is
the case in a quiet room.
Effect—The station continues measuring speaker
ambient noise. When acceptable noise levels are
subsequently measured, a restore message is sent
to the MCU.
•Verify that the speaker
wire is connected and
intact.
•Verify that the voice coil
is connected and intact.
•Verify that the Offset
Level adjustment is set
correctly.
•Replace the Base-24
PCBA.
Polled device Cause—This message is output by the MCU
when it loses communication with the station.
This may occur if there is a fault in the page line,
if the station is powered-down, or if there is some
fatal malfunction within the station.
Effect—The MCU continues to attempt
communication with the station. A restore
message is output when communication is
resumed.
•Verify that the page line
is connected and intact.
•Verify that the station is
installed correctly.
•Replace the Base-24
PCBA.
Polled End-of-line
device Cause—This message is the same as the “Polled device” fault, except that the affected station has
been defined as an end-of-line station in the MCU
configuration.
Effect—When this fault occurs, the red EOL FLT
LED on the Page/Party®Interface (PPI) bezel
lights. The LED extinguishes and a restore
message is output when communication with the
station is resumed.
•Verify that the page line
is connected and intact.
•Verify that the station is
installed correctly.
•Replace the station
assembly.
Replacement Parts
Model Number Description
12523-001 GAI-Tronics Nameplate Kit
12530-001 Transformer/Connector Subassembly
12555-001 FSK PCBA Kit
12556-001 Handset Amplifier PCBA Kit
12557-101 Base-24 PCBA Kit
12558-001 Power Supply PCBA Kit

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Specifications
Electrical
Supply Voltage.............................................................................. 90 to 140 V ac (120 V ac nominal), 60 Hz
Power Consumed.............................. Zero/maximum signal (12 watts): 15 VA, 10.5 watts/53 VA, 34 watts
Speaker Amplifier
Output................................................................................. 12 watts minimum, with nominal supply voltage
Output Limiter........................................................................ 13 watts typical (adjustable via configuration)
Frequency Response......................................................................... 350 to 6,500 Hz, +0/-3 dB, ref. to 1 kHz
Distortion........................................................................................... 1% maximum THD @ 1 kHz, 12 watts
SmartVolume™
Monitor Range (low gain).................................................................................................... 62 to 100 dB SPL
Offset (above ambient) User Level Adjustment.............................................................................. 0 to 49 dB
Minimum User Level Adjustment................................................................................Off; 85 to 125 dB SPL
Speaker/Wire Monitor
Fault Set Point ................................................................................ 35 dB SPL (adjustable via configuration)
Note: The measured SPL varies for each speaker type.
Recommended Environment.......................................................................................Greater than 50 dB SPL
Data Communications
FSK Output to Line................................................................................ 0.7 VRMS (2 Vp-p) into 33-ohm load
FSK Frequency Range.................................................................................................................. 30 to 33 kHz
Handset Amplifier
Output...................................................................................................... 1.5 VRMS nominal into 33-ohm load
Frequency Response.......................................................................... 350 to 6,500 Hz, +0/-3 dB ref. to 1 kHz
Distortion........................................................................................................ 1.5% maximum THD @ 1 kHz
Mechanical
Dimensions............................................... 8.12 H ×8.12 W ×6.12 D inches (206 ×206 ×155 mm), overall
User Level Adjustment through hole behind nameplate
Internal Controls............. AGC Threshold, Audio Transmit Level, FSK Transmit Level, Receiver Volume,
Aux. Receiver Volume, Sidetone Volume, Station Address, Reset, Tone Volume
Environmental
Temperature Range ......................................... -22 °F to +158 °F (-30 °C to +70 °C), operating and storage
Humidity......................................................................................................................... 95%, non-condensing
Approval
NRTL certified for use in US and Canada for...........................................Class 1, Div. 2, Groups A, B, C, D
When used with a certified Model 7245 Series Enclosure

(Rev. 1/97)
Warranty
Equipment.GAI-Tronics warrants for a period of one (1) year from the date of shipment, that any
GAI-Tronics equipment supplied hereunder shall be free of defects in material and workmanship, shall
comply with the then-current product specifications and product literature, and if applicable, shall be fit
for the purpose specified in the agreed upon quotation or proposal document. If (a) Seller’s goods prove
to be defective in workmanship and/or material under normal and proper usage, or unfit for the purpose
specified and agreed upon, and (b) Buyer’s claim is made within the warranty period set forth above,
Buyer may return such goods to GAI-Tronics nearest depot repair facility, freight prepaid, at which time
they will be repaired or replaced, at Seller’s option, without charge to Buyer. Repair or replacement shall
be Buyer’s sole and exclusive remedy, and the warranty period on any repaired or replacement equipment
shall be one (1) year from the date the original equipment was shipped. In no event shall GAI-Tronics
warranty obligations with respect to equipment exceed 100% of the total cost of the equipment supplied
hereunder. Buyer may also be entitled to the manufacturer’s warranty on any third-party goods supplied
by GAI-Tronics hereunder. The applicability of any such third-party warranty will be determined by
GAI-Tronics.
Services. Any services GAI-Tronics provides hereunder, whether directly or through subcontractors,
shall be performed in accordance with the standard of care with which such services are normally
provided in the industry. If the services fail to meet the applicable industry standard, GAI-Tronics will,
for a period of one (1) year from the date of completion, re-perform such services at no cost to Buyer. Re-
performance of services shall be Buyer’s sole and exclusive remedy, and in no event shall GAI-Tronics
warranty obligations with respect to services exceed 100% of the total cost of services provided
hereunder.
Warranty Periods. Every claim by Buyer alleging a defect in the goods and/or services provided
hereunder shall be deemed waived unless such claim is made in writing within the applicable warranty
periods as set forth above. Provided, however, that if the defect complained of is latent and not
discoverable within the above warranty periods, every claim arising on account of such latent defect shall
be deemed waived unless it is made in writing within a reasonable time after such latent defect is or
should have been discovered by Buyer.
Limitations / Exclusions. The warranties herein shall not apply to, and GAI-Tronics shall not be
responsible for, any damage to the goods or failure of the services supplied hereunder, to the extent
caused by Buyer’s neglect, failure to follow operational and maintenance procedures provided with the
equipment, or the use of technicians not specifically authorized by GAI-Tronics to maintain or service the
equipment. THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE IN LIEU OF AND
EXCLUDE ALL OTHER WARRANTIES AND REMEDIES, WHETHER EXPRESS OR IMPLIED
BY OPERATION OF LAW OR OTHERWISE, INCLUDING ANY WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Return Policy
If the equipment requires service, contact your Regional Service Center for a return authorization number
(RA#). Equipment should be shipped prepaid to GAI-Tronics with a return authorization number and a
purchase order number. If the equipment is under warranty, repairs or a replacement will be made in
accordance with the warranty policy set forth above. Please include a written explanation of all defects to
assist our technicians in their troubleshooting efforts.
Call 800-492-1212 (inside the USA) or 610-777-1374 (outside the USA) for help identifying the
Regional Service Center closest to you.