Ideal Boilers VOGUE COMBI C26IE User manual

USER GUIDE
VOGUE COMBI GEN2
C26IE C32IE C40IE
When replacing any part on this appliance, use only spare parts that you can be
assured conform to the safety and performance specification that we require.
Do not use reconditioned or copy parts that have
not been clearly authorised by Ideal Boilers.
July 2018 UIN 218172 A02

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C26 G.C. Appliance No. 47-349-47
C32 G.C. Appliance No. 47-349-48
C40 G.C. Appliance No. 47-349-49
THE BENCHMARK SERVICE INTERVAL RECORD MUST BE COMPLETED AFTER EACH SERVICE
Ideal Boilers is a member of the Benchmark scheme and fully supports the aims of the programme.
Benchmark has been introduced to improve the standards of installation and commissioning of central
heating systems in the UK and to encourage the regular servicing of all central heating systems to
ensure safety and efciency.
Natural Gas only
VOGUE COMBI IE GEN2
All Gas Safe Register installers carry a Gas Safe Register ID card, and have a registration number. Both should be recorded in the
Benchmark Commissioning Checklist. You can check your installer by calling Gas Safe Register direct on 0800 4085500.

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INTRODUCTION
The Vogue Combi IE GEN2 is a wall mounted, room sealed, condensing combination boiler, featuring full sequence automatic
spark ignition and fan assisted combustion.
Due to the high efciency of the boiler, condensate is produced from the ue gases and this is drained to a suitable disposal point
through a plastic waste pipe at the base of the boiler. A condensate ‘plume’ will also be visible at the ue terminal.
The Vogue is a combination boiler providing both central heating and instantaneous domestic hot water.
SAFETY
Current Gas Safety (Installation & Use) Regulations or rules in force.
In your own interest, and that of safety, it is the law that this boiler must be installed by a Gas Safe Registered Engineer, in
accordance with the above regulations.
In IE, the installation must be carried out by a Registered Gas Installer (RGII) and installed in accordance with the current edition
of I.S. 813 “Domestic Gas Installations”, the current Building Regulations and reference should be made to the current ETCI
rules for electrical installation.
It is essential that the instructions in this booklet are strictly followed, for safe and economical operation of the boiler.
FOR ANY QUERIES PLEASE RING THE
IDEAL CONSUMER HELPLINE : 01482 498660
NOTE. BOILER RESTART PROCEDURE -
To restart the boiler, press “RESTART” hot key located below the colour screen. The appliance will now repeat
the ignition sequence if a heat demand is present.

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IMPORTANT NOTES
• This appliance must not be operated without the casing correctly tted and forming an adequate seal.
• If the boiler is installed in a compartment then the compartment MUST NOT be used for storage purposes.
• If it is known or suspected that a fault exists on the boiler then it MUST NOT BE USED until the fault has been corrected by
a Gas Safe Registered Engineer or in IE a Registered Gas Installer (RGII).
•Under NO circumstances should any of the sealed components on this appliance be used incorrectly or tampered with.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or
lack of experience and knowledge, unless they have been given supervision or instructions concerning use of the appliance
by a person responsible for their safety.
• Children should be supervised to ensure that they do not play with the appliance.
In cases of repeated or continuous shutdown a Gas Safe Registered Engineer or in IE a Registered Gas Installer (RGII) should
be called to investigate and rectify the condition causing this and carry out an operational test. Only the manufacturer’s original
parts should be used for replacement.
MINIMUM CLEARANCES
Clearances of 165mm above, 100mm below, 2.5mm at the sides. The minimum front clearance when built in to a cupboard is
5mm from the cupboard door but 450mm overall clearance is still required, with the cupboard door open, to allow for servicing.
Bottom clearance
Bottom clearance after installation can be reduced to 5mm.
This must be obtained with an easily removable panel to provide the 100mm clearance required for servicing.

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A. Domestic Hot Water / Preheat Status
B. Central Heating Status
C. Burner On indication
Legend
BOILER CONTROLS
1
0 4
2
3
bar
MENU
READY
TIMER OR ROOM
THERMOSTAT OFF
ON
60°C o max
max
boiler
o
D
H
F
G
A B
CE
D. Hot Keys
E. Central Heating Temperature Control
F. Domestic Hot Water Temperature
Control / Off Switch
G. Pressure Gauge
H. Hot Key Identication Text

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TO LIGHT THE BOILER - (REFER TO BOILER CONTROLS)
If a programmer is tted refer to separate instructions for the
programmer before continuing.
1. Switch ON electricity to the boiler and check that all
external controls, e.g. programmer and room thermostat,
are ON.
2. Set the Domestic Hot Water temperature control (F) and
Central Heating temperature control (E) to ‘max’.
The boiler will commence the ignition sequence supplying heat
to the central heating, if required.
Note. In normal operation the boiler colour screen will display
the boiler operation mode.
Boiler frost protection - boiler will re if temperature is less
than 5 degrees C.
During normal operation the burner on indicator (C) will remain
illuminated when the burner is lit.
If the boiler has not lit, after 5 ignition attempts, the following
screen will be displayed.
IGNITION LOCKOUT
Check other gas appliances work
If pre-payment meter check credit
If not, contact gas supplier
Restart boiler.
If fault persists contact installer
01482 498663
EXITRESTART
Restart the boiler and the ignition sequence will be repeated.

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OPERATION
Central Heating and Domestic Hot Water required.
The boiler will re and supply heat to the radiators but will give
priority to Domestic Hot Water on demand.
If required the Domestic Hot Water preheat will operate as
described on page 17 MENU OPERATION - Preheat, during
periods when there is no call for CH.
Domestic Hot Water only required.
Either set the Central Heating temperature control knob (E)
to ‘boiler off’ - or,
Set the Central Heating external controls to off.
Only if pre-heat is selected the boiler will re periodically for a
few seconds to maintain the Domestic Hot Water calorier in
a pre-heated condition. The pre-heat will take place only once
in a 30 minute time interval. This may vary considerably due to
the surrounding ambient temperature of the boiler.
The boiler will re whenever there is a demand for Domestic
Hot Water.
The boiler preheat facility can be immobilised, refer to page 20.
This will stop the boiler operating periodically for short periods.
This facility is primarily provided for boiler installations in a
sensitive area (i.e. bedroom etc.).
Note. If the pump and diverter valve have not operated in
the last 24 hours they will run briey to ensure they do not
become seized.
CONTROL OF WATER TEMPERATURE
Domestic Hot Water
The DHW temperature is limited by the boiler controls to 65oC
maximum at low draw-off rate, adjustable via the Domestic Hot
Water temperature control knob (F).
Due to system variations and seasonal temperature uctuations
DHW ow rates/temperature rise will vary, requiring adjustment
at the draw off tap : the lower the rate the higher the
temperature, and vice versa.
Approx. hot water temperatures for the boiler thermostat
settings are:
Domestic Hot Water Knob Setting Flow Temp
Minimum 40ºC
Maximum 65ºC
Central Heating
The boiler controls the central heating radiator temperature
to a maximum of 80oC, adjustable via the CH temperature
control knob (E).
Central Heating Knob Setting Flow Temp
Minimum 30ºC
Maximum 80ºC

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WEATHER COMPENSATION
When the Weather Compensation option is fitted to the
system then the Central Heating Temperature Control knob
(E) becomes a method of controlling room temperature. Turn
the knob clockwise to increase room temperature and anti-
clockwise to decrease room temperature. Once the desired
setting has been achieved, leave the knob in this position
and the system will automatically achieve the desired room
temperature for all outside weather conditions.
TO SHUT DOWN THE BOILER
Set the Domestic Hot Water temperature control knob (F) to
‘boiler off’.
TO RESTART THE BOILER
Repeat the procedure detailed in ‘To light the boiler’ (refer to
page 7). Set the Domestic Hot Water temperature control
knob (F) to between 40ºC & 65ºC, refer to colour screen
whilst adjusting.
FROST PROTECTION
If no frost protection is provided and frost is likely during a short
absence from home, leave the heating controls (if tted) at a
reduced temperature setting. For longer periods, the entire
system should be drained.
If the system includes a frost thermostat then the timer can be
left off (if tted). The mains supply should be left switched ON,
with the boiler thermostat left in the normal running position.
BOILER OVERHEAT PROTECTION
The boiler controls will shut down the boiler in the event of
overheating. Should this occur, the following display will appear;
OVERHEAT LOCKOUT
With boiler o & system cold fill System to 1.0 Bar
Bleed radiators and refill system to 1.0 Bar
Check radiator valves are open.
Restart boiler.
If fault persists contact Installer
01482498660
EXITRESTART

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LOSS OF SYSTEM WATER PRESSURE
The pressure gauge (G) indicates the central heating system pressure. If the pressure is seen to fall below the original installation
pressure of 1.0 & 1.5 bar then conduct the re-pressurising procedure as shown below. If unable to do so or if the pressure continues
to drop a Gas Safe Registered Engineer or in IE a Registered Gas Installer (RGII) should be consulted.
THE BOILER WILL NOT OPERATE IF THE PRESSURE HAS REDUCED TO LESS THAN 0.5 BAR UNDER THIS CONDITION.
In this case the following display will appear:
EXITPICTURE
LOW WATER PRESSURE
With boiler o & system cold
fill system to between 1.0 & 1.5 bar
(Press PICTURE to see how)
Bleed radiators then refill
If fault persists contact Ideal (01482 498660)
If pressure loss re-occurs contact installer
EXIT
Under boiler,
turn blue & black
handles in line with
pipes to fill

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LOSS OF SYSTEM WATER PRESSURE
The pressure gauge (G) indicates the central heating system pressure. If the pressure is seen to fall below the original installation
pressure of 1.0 & 1.5 bar then conduct the re-pressurising procedure as shown below. If unable to do so or if the pressure continues
to drop a Gas Safe Registered Engineer or in IE a Registered Gas Installer (RGII) should be consulted.
THE BOILER WILL NOT OPERATE IF THE PRESSURE HAS REDUCED TO LESS THAN 0.5 BAR UNDER THIS CONDITION.
In this case the following display will appear:
To Top up the system :-
1. Ensure both A & B handles (blue) are in closed position
(as shown).
2. Remove the plug and cap and retain.
3.
Connect the lling loop to the Domestic Hot Water (DHW)
inlet and tighten. Also ensure that the other end of lling
loop is hand tight.
4. Turn the Domestic Hot Water (DHW) Inlet A blue handle
to the horizontal position.
5. Ensuring no leaks are seen, gradually turn the lling loop
handle (blue) B to the horizontal position.
6. Wait for the pressure gauge to reach 1 to 1.5 bar.
7. Once pressure is reached turn valves A & B back to the
closed position.
8. Disconnect the lling loop, replace cap and plug. Note
there can be some water spillage at this point.

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CONDENSATE DRAIN
This appliance is tted with a siphonic condensate trap
system that reduces the risk of the appliance condensate
from freezing. However should the condensate pipe to this
appliance freeze, please follow these instructions:
a. If you do not feel competent to carry out the defrosting
instructions below please call your local Gas Safe
Registered installer for assistance.
b. If you do feel competent to carry out the following
instructions please do so with care when handling hot
utensils. Do not attempt to thaw a condensate drain pipe
if you cannot reach it from ground level. Be aware that
any water used can quickly freeze if it falls onto pathways,
causing a possible slip hazard. If this appliance develops
a blockage in its condensate pipe, its condensate will
build up to a point where the burner will go out:
If the appliance is reset it will not light prior to it locking out,
displaying the above.
To unblock a frozen condensate pipe;
1. Follow the routing of the plastic pipe from its exit point on
the appliance, through its route to its termination point.
Locate the frozen blockage. It is likely that the pipe is
frozen at the most exposed point external to the building
or where there is some obstruction to ow. This could be
at the open end of the pipe, at a bend or elbow, or where
there is a dip in the pipe in which condensate can collect.
The location of the blockage should be identied as
closely as possible before taking further action.
2. Apply a hot water bottle, microwaveable heat pack or a
warm damp cloth to the frozen blockage area. Several
applications may have to be made before it fully defrosts.
Warm water can also be poured onto the pipe from a
watering can or similar. DO NOT use boiling water.
3. Caution when using warm water as this may freeze and
cause other localised hazards.
4.
Once the blockage is removed and the condensate can ow
freely, reset the appliance. (Refer to “To Light the boiler”)
5. If the appliance fails to ignite, call your Gas Safe
Registered engineer.
Preventative solutions
During cold weather, set the boiler stat to maximum (must
return to original setting once cold spell is over).
Place the heating on continuous and turn the room stat down
to 15ºC overnight or when unoccupied (return to normal after
cold spell).
IGNITION LOCKOUT
Check other gas appliances work
If pre-payment meter check credit
If not, contact gas supplier
Restart boiler.
If fault persists contact installer
01482 498663
EXITRESTART

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ESCAPE OF GAS
Should a gas leak or fault be suspected contact the National
Gas Emergency Service without delay. Tel. [phone]
DO NOT SEARCH FOR GAS LEAKS WITH A NAKED FLAME.
CLEANING
For normal cleaning simply dust with a dry cloth. To remove
stubborn marks and stains, wipe with a damp cloth and nish
off with a dry cloth. DO NOT use abrasive cleaning materials.
MAINTENANCE
The appliance should be serviced at least once a year by
a Gas Safe Registered Engineer or in IE a Registered Gas
Installer (RGII).

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POINTS FOR THE BOILER USER
Note. In line with our current warranty policy we would ask that you check through the following guide to identify any
problems external to the boiler prior to requesting a service engineer’s visit. Should the problem be found to be other
than with the appliance we reserve the right to levy a charge for the visit, or for any pre-arranged visit where access is
not gained by the engineer.

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Central Heating ow
temperature setpoint cannot
be increased to 80ºC
Too many restarts
Hot water works OK but no
Central Heating
Hot water temperature is too low
Blank boiler display
5 boiler faults have been reset within a 15 min period. It is recommended
that the boiler should be examined by a suitably qualied service engineer.
To clear the message turn power off and on.
Rotate the Central Heating temperature control knob (E) clockwise.
Ensure that the timer and Room Stat are switched on. Check batteries in
programmable room stats.
Rotate the Domestic Hot Water temperature control knob (F) clockwise. Note
that in cold weather it may be necessary to restrict the ow from the tap to
achieve the desired temperature.
Ensure that the mains supply to the boiler is switched on and that no trips
have operated in the consumer unit.
Ensure that the CH ow temperature is not limited within the menu
(See page 18 - Change Settings)
FAULT FINDING
If a fault occurs then a fault description and suggested potential corrective actions will be displayed. In addition the
following information may be useful.

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1 DISPLAY FUNCTIONS IN NORMAL OPERATION
Indicates that the Boiler is Switched Off.
Move DHW Temp Control knob clockwise to switch the boiler on.
OFF
MENU
Indicates that all taps
and showers are off.
Indicates that the timer or
room stat is switched off
Indicates that Central Heating has been switched off at the boiler.
Rotate Central Heating knob clockwise to switch on at the boiler.
CENTRAL
HEATING OFF
MENU
Indicates that the boiler is providing hot water at 60ºC
MENU
READY
TIMER OR ROOM
THERMOSTAT OFF
ON
60°C
MENU
READY
PREHEAT OFF
READY
TIMER OR ROOM
THERMOSTAT OFF

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Indicates the boiler is providing Central Heating and
the radiator temperature is 80°C.
Indicates the temperature at the boiler is less than 5°C
and the boiler is running to protect itself from frost damage
Indicates that the boiler is pre-heating
To switch pre-heat Off, see page 20
Indicates that a Service is due
To reset, see page 22 - Reset Service Time
ON
MENU
READY
PREHEAT ON 80°C
MENU
READY
TIMER OR ROOM
THERMOSTAT OFF
SWITCH OFF
TEMPERATURE AT 60OC
PREHEAT
ACTIVE
MENU
BOILER FROST
PROTECTION ACTIVE
SWITCH OFF TEMPERATURE 19OC
MENU
READY
TIMER OR ROOM
THERMOSTAT OFF
SERVICE DUE Ideal Boilers 01482 498660
ON
60°C

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2 CHANGE SETTINGS
To change the Hot Water temperature rotate the
Domestic Hot Water knob (F). This screen will be shown;
To switch the heating on, rotate the Central Heating
knob (E) clockwise. This screen will be shown;
To change the maximum radiator temperature rotate the
Central Heating knob (E). This screen will be shown;
To switch the heating off, rotate the Central Heating knob
(E) fully anti-clockwise. This screen will be shown;
EXIT
60OC65OC
40OC
OFF
SELECT HOT WATER TEMPERATURE
EXIT
60OC80OC
30OC
OFF
SELECT MAXIMUM RADIATOR TEMPERATURE
EXIT
60OC80OC
30OC
OFF
SELECT MAXIMUM RADIATOR TEMPERATURE
EXIT
OFF 80OC
30OC
OFF
SELECT MAXIMUM RADIATOR TEMPERATURE

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To disable Domestic Hot Water and Central Heating (frost
protection still active) rotate the Domestic Hot Water knob (F)
fully anti-clockwise. This screen will be shown;
To change the room temperature set point (only if outside
sensor connected) rotate the Central Heating knob (E).
This screen will be shown;
To switch the boiler on rotate the Domestic Hot Water knob
(F). This screen will be shown;
OFF
MENU
EXIT
60OC65OC
40OC
OFF
SELECT HOT WATER TEMPERATURE
EXIT
22OC30OC
10OC
OFF
SELECT ROOM TEMPERATURE

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3 MENU OPERATION
Pre-heat
If pre-heat is switched on then the boiler will periodically re the burner thereby reducing the time taken to provide hot water.
If pre-heat is switched off the response time will be increased although gas consumption will also be reduced.
To switch preheat off press ‘OFF’
To switch preheat on press ‘ON’
Press MENU and the following screen will be displayed;
Press
MENU
SHOW EFFICIENCY LEVEL
HOT WATER PREHEAT ON / OFF
SERVICE COMPANY PHONE NUMBER
SERVICE COMPANY NAME
MAXOFF
MAXOFF
SELECT EXIT
and press select;
EXITSELECT
MENU
HOT WATER PREHEAT ON / OFF
SERVICE COMPANY NAME
SHOW EFFICIENCY LEVEL
EXITSELECT
MENU
SERVICE COMPANY NAME
SERVICE COMPANY PHONE NUMBER
HOT WATER PREHEAT ON / OFF
SHOW EFFICIENCY LEVEL
OFFON
MORE
EFFICIENT
OPERATION
FASTER
HOT WATER
RESPONSE
HOT WATER PREHEAT