Ideal Heating LOGIC MAX COMBI 2 C24 User manual

When replacing any part on this appliance, use only spare parts that you can be assured conform to the safety and performance
specification that we require. Do not use reconditioned or copy parts that have not been clearly authorised by Ideal Heating.
For the very latest copy of literature for specification and maintenance practices visit our website idealheating.com
where you can download the relevant information in PDF format.
USER GUIDE
LOGIC MAX COMBI2
C24 C30 C35
October 2022
UIN 228290 A06

THE BENCHMARK SERVICE INTERVAL RECORD MUST BE COMPLETED AFTER EACH SERVICE
All Gas Safe Register installers carry a Gas Safe Register ID card, and have a registration number. Both should be recorded in the
Benchmark Commissioning Checklist. You can check your installer by calling Gas Safe Register direct on 0800 4085500.
Ideal Heating is a member of the Benchmark scheme and fully supports the aims of the programme. Benchmark has been introduced to
improve the standards of installation and commissioning of central heating systems in the UK and to encourage the regular servicing of all
central heating systems to ensure safety and e󰀩ciency.
WEEE DIRECTIVE 2012/19/EU
Waste Electrical and Electronic Equipment Directive
• At the end of the product life, dispose of the
packaging
and product in a corresponding recycle centre.
• Do not dispose of the unit with the usual domestic refuse.
• Do not burn the product.
• Remove the batteries.
• Dispose of the batteries according to the local statutory
requirements and not with the usual domestic refuse.
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User Guide
USER

CONTENTS
1.1 Introduction ................................................................................ 3
1.2 Boiler Operation .......................................................................4-5
1.3 System Water Pressure .............................................................. 6
1.4 Points for the boiler user ............................................................. 6
1.5 Frozen Condensate Drain ........................................................... 7
1.6 General Information..................................................................... 7
1.7 Troubleshooting........................................................................... 8
1.8 Display Functions - Normal Operation Mode .............................. 9
1.9 Display Functions - Fault messages ......................................... 10
1.1 INTRODUCTION
The Logic MAX Combi2is a combination boiler providing
both central heating and instantaneous domestic hot water.
Featuring full sequence automatic ignition and fan assisted
combustion.
Due to the high e󰀩ciency of the boiler, condensate is produced
from the ue gases and this is drained to a suitable disposal
point through a plastic waste pipe at the base of the boiler. A
condensate ‘plume’ will also be visible at the ue terminal.
Safety
Current Gas Safety (Installation & Use) Regulations
or rules in force.
It is the law that this appliance installation and any work carried
out on the appliance is carried out by a Gas Safe Registered
engineer in accordance with the above Regulations.
It is essential that the instructions in this booklet are strictly
followed, for safe and economical operation of the boiler.
Electricity Supply
This appliance must be earthed.
Supply: 230 V ~ 50 Hz. The fusing should be 3 A.
Important Notes
• This appliance must not be operated without the casing
correctly tted and forming an adequate seal.
• If the boiler is installed in a compartment then the
compartment MUST NOT be used for storage purposes.
• If it is known or suspected that a fault exists on the boiler
then it MUST NOT BE USED until the fault has been
corrected by a Gas Safe Registered Engineer.
•Under NO circumstances should any of the sealed
components on this appliance be used incorrectly or
tampered with.
• This appliance can be used by children 8
years and above. Also persons with reduced
physical, sensory or mental capabilities, or
lack of experience and knowledge, provided
they have been given supervision or
instruction concerning use of the appliance
in a safe way and understand the hazards
involved. Children shall not play with the
appliance. Cleaning and user maintenance
shall not be made by children without
supervision.
3User Guide
USER

1.2 BOILER OPERATION
Legend
A. Domestic Hot Water
Temperature Knob
B. Central Heating Temperature Knob
C. Hot Keys
D. Boiler Status Display
E. Burner On Indicator
F. Mode Button
TO START THE BOILER
Start the boiler as follows:
1. Ensure that all hot water taps are turned o󰀨.
2.
Switch on electricity to the boiler and check that all external
controls, e.g. programmer and room thermostat, are on.
3. Press the Mode Button until Ready or On is shown
underneath both the Tap and Radiator symbols.
4. Turn the Domestic Hot water temperature knob (A)
clockwise until a 65°C target temperature is shown. Turn
the Central Heating temperature Knob (B) clockwise until
an 80°C target temperature is shown.
The boiler will commence ignition sequence, supplying heat to
the central heating, if required.
Note. In normal operation the boiler status display (D) will
display messages.
Boiler frost protection - boiler will re if temperature is below
5ºC.
During normal operation the burner on symbol (E) will
remain illuminated when the burner is lit.
If the boiler fails to light after ve attempts the following fault
messages will be displayed:
1 Check other gas appliances work.
2 Restart boiler.
3 If fault persists, contact installer.
Restart Menu
Ignition Lockout
To restart the boiler, press ‘Restart’. The boiler will repeat
the ignition sequence. If the boiler still fails to light consult a
Registered Gas Installer.
A
D
B
C F
1
0
2
3
4
bar
E
Target 60°C
Preheat Menu Mode
Ready
On
Radiator Target60°C
Room Thermostat or
Timer O
On at 60°C
OPERATION MODES
Winter Conditions - (Central Heating and Domestic Hot Water
required)
Press the Mode Button until either Ready or On is shown
under both the Tap and Radiator symbols [ ].
The boiler will re and supply heat to the radiators.
The domestic hot water preheat will operate with the preheat
button set to ‘Preheat On’.
Summer Conditions - (Domestic Hot Water only required)
Press the Mode button until Ready or On is shown under the
Tap symbol [ ] and O󰀨 is shown under the Radiator symbol
[ ].
OR
Set the central heating demand on the external controls to
OFF.
The domestic hot water preheat will operate with the preheat
button set to ‘Hot Water On’.
Boiler O󰀨
Set the mode button (C) to ‘BOILER OFF’. The boiler mains
power supply must be left on to enable frost protection (see
Frost Protection).
PREHEAT - DOMESTIC HOT WATER
The domestic hot water heat exchanger within the boiler can
be preheated to provide faster delivery of hot water at the tap.
The boiler is factory set with the preheat turned o󰀨 to give
standard hot water delivery and reduce gas usage.
If required, the preheat can be switched on for faster domestic
hot water delivery. It can be turned to either ‘On’ or ‘Timed’.
With preheat turned On, the boiler will operate periodically to
maintain the domestic hot water heat exchanger in a preheated
condition at all times.
If ‘Timed’ is selected then the intelligent preheat function is
active which learns the usage patten for domestic hot water
over 7 days. It then res the boiler to maintain the temperature
of the domestic hot water heat in the boiler, as required to meet
the predicted hot water draw-o󰀨. This improves the speed of
response for DHW whilst minimising the use of gas.
CONTROL OF WATER TEMPERATURE
Domestic Hot Water
The domestic hot water temperature is limited by the boiler
controls to a maximum temperature of 65ºC, adjustable via the
domestic hot water temperature knob (A). At low DHW draw
o󰀨 rates the maximum temperature may exceed 65ºC.
Approximate temperatures for domestic hot water:
Knob Setting Hot Water Temperature (approx.)
Minimum 40ºC
Maximum 65ºC
Due to system variations and seasonal temperature
uctuations, domestic hot water ow rates/temperature rise will
vary, requiring adjustment at the tap : the lower the ow rate
the higher the temperature, and vice versa.
Refer to Section
1.8
4
User Guide
USER

CENTRAL HEATING
The boiler controls the central heating radiator temperature
to a maximum of 80
o
C, adjustable via the central heating
temperature knob (B).
Approximate temperatures for central heating:
Knob Setting Central Heating Radiator Temperature (approx.)
Minimum 30ºC
Maximum 80ºC
For economy setting [ ] refer to E󰀩cient Heating System
Operation.
EFFICIENT HEATING SYSTEM OPERATION
The boiler is a high e󰀩ciency, condensing appliance which will
automatically adjust its output to match the demand for heat.
Therefore gas consumption is reduced as the heat demand is
reduced.
The boiler condenses water from the ue gases when
operating most e󰀩ciently. To operate your boiler e󰀩ciently
(using less gas) turn the central heating knob (B) until the leaf
symbol is shown [ ]. In winter periods it may be necessary
to turn the knob clockwise towards a higher temperature e.g.
80, to meet your heating requirements. This will depend on
the house and radiators used.
Reducing the room thermostat setting by 1ºC can reduce gas
consumption by up to 10%.
WEATHER COMPENSATION
When the Weather Compensation option is tted to the system
then the central heating temperature knob (B) becomes
a method of controlling room temperature. Turn the knob
clockwise to increase room temperature and anti-clockwise
to decrease room temperature. Once the desired setting has
been achieved, leave the knob in this position and the system
will automatically achieve the desired room temperature for all
outside weather conditions.
BOILER FROST PROTECTION
The boiler is tted with frost protection that operates in all
modes, provided the power supply to the boiler is always
turned on. If the water in the boiler falls below 5ºC, the frost
protection will activate and run the boiler to avoid freezing.
The process does not guarantee that all other parts of the
system will be protected.
If a system frost thermostat has been installed, the boiler must
be set in winter mode, [ ], for the system frost protection
to run.
If no system frost protection is provided and frost is likely
during a short absence from home it is recommended to leave
the system heating controls or built in programmer (if tted)
switched on and running at a reduced temperature setting. For
longer periods, the entire system should be drained.
BOILER RESTART
To restart the boiler, when directed in the listed fault messages
press the “Restart” button. The boiler will repeat its ignition
sequence. If the boiler still fails to start consult a Gas Safe
Registered Engineer.
MAINS POWER OFF
To remove all power to the boiler the mains power switch must
be turned o󰀨.
5User Guide
USER

1.3 SYSTEM WATER PRESSURE
The system pressure gauge which can be viewed by lowering the drop down door, indicates
the central heating system pressure. If the pressure is seen to fall below the original installation
pressure of 1-2 bar over a period of time and continue to fall then a water leak may be indicated.
In this event re-pressurise the system as shown below. If unable to do so or if the pressure
continues to drop a Gas Safe Registered Engineer should be contacted.
THE BOILER WILL NOT OPERATE IF THE PRESSURE HAS REDUCED TO LESS THAN
0.3 BAR UNDER THIS CONDITION.
To Top up the system :-
1. Ensure both & handles (blue & green) are in closed
position (as shown below)
2. Remove the plug and cap and retain.
3.
Connect the lling loop to the Domestic Hot Water (DHW)
inlet and tighten. Also ensure that the other end of lling loop
is hand tight.
4. Turn the Domestic Hot Water (DHW) Inlet blue handle
to the horizontal position.
5. Ensuring no leaks are seen, gradually turn the lling loop
handle (green) B to the horizontal position.
6. Wait for the pressure gauge to reach 1 to 1.5 bar.
7. Once pressure is reached turn valves & Bback to the
closed position.
8. Disconnect the lling loop, replace cap and plug. There
can be some water spillage at this point.
1.4 POINTS FOR THE BOILER USER
In line with our current warranty policy we would ask that you check through the following guide to identify any problems external to
the boiler prior to requesting a service engineers visit. Should the problem be found to be other than with the appliance we reserve
the right to levy a charge for the visit, or for any pre-arranged visit where access is not gained by the engineer.
FOR ANY QUERIES PLEASE RING THE IDEAL CONSUMER HELPLINE : 01482 498660
BOILER RESTART PROCEDURE - To restart boiler press the restart button
Filling Positions shown Top Up Positions shown
1
0
2
3
4
bar
Min
Max
1 bar
2 bar
B
SCAN
for video
6
User Guide
USER
Filling Loop
Handle
(Green)
CH Return CH Return
(Black)
DHW Inlet
Valve
Cap
Cap
Plug
Plug
Filling
Loop
Filling
Loop
A
B
C
B
A
C
(Blue)
(Black)
Filling Loop
Handle
(Green)
DHW Inlet
Valve
(Blue)

1.5 FROZEN CONDENSATE DRAIN
This appliance is tted with a siphonic condensate trap
system that reduces the risk of the appliance condensate
from freezing. However should the condensate pipe to this
appliance freeze, please follow these instructions:
a. If you do not feel competent to carry out the defrosting
instructions below please call your local Gas Safe
Registered installer for assistance.
b. If you do feel competent to carry out the following
instructions please do so with care when handling hot
utensils. DO NOT attempt to thaw pipework above ground
level.
If this appliance develops a blockage in its condensate pipe, its
condensate will build up to a point where it will make a gurgling
noise prior to locking out displaying “Ignition Lockout” on the
display. If the appliance is restarted it will make a gurgling
noise prior to it locking out displaying “Ignition Lockout” on the
display.
To unblock a frozen condensate pipe;
1. Follow the routing of the plastic pipe from its exit point on
the appliance, through its route to its termination point.
Locate the frozen blockage. It is likely that the pipe is
frozen at the most exposed point external to the building
or where there is some obstruction to ow. This could be
at the open end of the pipe, at a bend or elbow, or where
there is a dip in the pipe in which condensate can collect.
The location of the blockage should be identied as closely
as possible before taking further action.
2. Apply a hot water bottle, microwaveable heat pack or a
warm damp cloth to the frozen blockage area. Several
applications may have to be made before it fully defrosts.
Warm water can also be poured onto the pipe from a
watering can or similar. DO NOT use boiling water.
3. Caution when using warm water as this may freeze and
cause other localised hazards.
4. Once the blockage is removed and the condensate can
ow freely, restart the appliance. (Refer to “To Start the
boiler”)
5. If the appliance fails to ignite, call your Gas Safe Registered
engineer.
Preventative Solutions
During cold weather, set the central heating temperature knob
(B) to “MAX”, (Remember to return to original setting once cold
spell is over).
Place the heating on continuous and turn the room thermostat
down to 15ºC overnight or when unoccupied. (Return to normal
after cold spell).
1.6 GENERAL INFORMATION
BOILER PUMP
The boiler pump will operate briey as a self-check once every
24 hours, regardless of system demand.
MINIMUM CLEARANCES
Clearance of 165 mm above, 100 mm below, 2.5 mm at the
sides and 450 mm at the front of the boiler casing must be
allowed for servicing.
BOTTOM CLEARANCE
Bottom clearance after installation can be reduced to 5 mm.
This must be obtained with an easily removable panel, to
enable the system pressure gauge to be visible and to provide
the 100 mm clearance required for servicing.
SERVICE REQUEST FUNCTION
When the boiler has been installed for more than 1 year the
following message will appear on screen:
Press “Restart” to clear this message.
ESCAPE OF GAS
Should a gas leak or fault be suspected contact the
National Gas Emergency Service without delay.
Telephone [phone].
Ensure that;
- All naked ames are extinguished.
- Do not operate electrical switches.
- Open all windows and doors.
CLEANING
For normal cleaning simply dust with a dry cloth. To remove
stubborn marks and stains, wipe with a damp cloth and nish o󰀨
with a dry cloth. DO NOT use abrasive cleaning materials.
MAINTENANCE
The frequency of servicing will depend upon the installation
condition and usage but should be carried out at least annually
by a Gas Safe Registered Engineer.
Restart Menu Mode
Service Due
[Telephone Number]
SCAN
for video
7User Guide
USER

YES
NO HOT WATER
Check the mains power is turned
on and that the tap symbol is
either blue or orange
Is water coming out of the hot
water tap when turned on?
NO CENTRAL HEATING
Check the mains power is turned
on and that the radiator symbol
is either blue or orange
Does the boiler operate and
provide central heating?
Check the time settings on the
programmer are as you require
and adjust if necessary
Check the programmer (internal
or external to the boiler) is in
an “ON” position and the room
thermostat is turned up
NO HOT WATER OR CENTRAL
HEATING
Check the mains power is turned
on and that the tap and radiator
symbols are either blue or orange
See boiler “Display Functions”
section
Does the boiler have a display
showing on the front control
panel?
See boiler “Display Functions”
section. If “Boiler o󰀨” is displayed
then contact Ideal Customer
Services Helpline if your
appliance is under warranty or a
Gas Safe Registered Engineer, if
out of warranty
YES
NO
Contact a Gas Safe Registered
Engineer
1.7 TROUBLESHOOTING
Contact a Gas Safe Registered
Engineer
Contact a Gas Safe Registered
Engineer
NO
YES
NO
User Guide
8
USER

Note. The temperatures shown below are for illustration purposes only. The measured temperatures will be shown on the boiler.
The display scrolls through a maximum of 3 messages under any operational condition, as shown above
1.8 DISPLAY FUNCTIONS - NORMAL OPERATION MODE
Normal Operation Screens
To Switch On
Press Mode Button &
then On
Menu Mode
O
To Switch On
Press Mode Button &
then On
O
O󰀨 Mode Winter Mode, DHW Demand
Target 60°C
Preheat Menu Mode
Ready
On
Radiator Target 60°C
Room Thermostat or
Timer O
On at 60°C
Winter Mode, DHW & CH Demands
Target 60°C
Preheat Menu Mode
Ready
O
Radiator Target 60°C
Hot Water Priority
On at 60°C
Winter Mode, CH Demand
Target 60°C
Preheat Menu Mode
On at 60°C
On
Radiator Target 60°C
Set by Room Stat
Ready
Winter Mode, Pre-heat Demand
Switch O at 60°C
Preheat Menu Mode
Ready
On
Radiator Target 60°C
Room Thermostat or
Timer O
Preheat Active
Summer Mode, No Heat Demand
Target 60°C
Preheat Menu Mode
O
On
To Switch On
Press Mode Button &
then On
Ready
Summer Mode, DHW Demand
Target 60°C
Preheat Menu Mode
On
On at 60°C
Winter Mode, No Heat Demand
Target 60°C
Preheat Menu Mode
Ready
O
Radiator Target
60°C
Room Thermostat or
Timer O
Ready
O
To Switch On
Press Mode Button &
then On
Service Required
Restart Menu Mode
Service Due
Phone [phone]
Boiler Frost Protection
Menu Mode
Boiler Frost Protection Active
Switch O Temperature 19°C
CH Knob Rotated
(without outside sensor connected)
Back Menu
Radiator Target
60°C
DHW Knob Rotated
Back Menu
Back Menu
On
Target
60°C
Room Temperature Target
20°C
CH Knob Rotated
(outside sensor connected)
How to adjust Boiler
Temperatures
User Guide
9
USER

1.9 DISPLAY FUNCTIONS - FAULT MESSAGES
1 With boiler o & system cold, ll system
to 1.0 bar.
2 Bleed radiators, rell system to 1.0 bar.
3 Check radiator valves & boiler valves are
open.
4 Restart boiler.
5 If fault persists contact installer.
Restart Menu
Overheat Lockout
1 Check other gas appliances work.
2 Restart boiler.
3 If fault persists, contact installer.
Restart Menu
Ignition Lockout
Contact Installer
Menu
Flame Loss
Contact Installer
Menu
Too Many Restarts
Contact Installer
Restart Menu
Flame On Before Gas On
Contact Installer
Restart Menu
Flow Thermistor Fault
Contact Installer
Menu
Outside Sensor Fault
Contact Installer
Restart Menu
Return Thermistor Fault
Contact Installer
Menu
Fan Fault
Contact Installer
Menu
PCB Fault
Contact electricity provider
Menu
Low Mains Voltage
1 With boiler o & system cold,
ll system to 1.0 bar.
2 Bleed radiators, rell system to 1.0 bar.
3 If fault persists, contact installer.
Menu
Low Water Pressure
Check room thermostat batteries
Menu
Room Thermostat Fault
Contact Installer
Menu
Spare PCB Not Set
1 With boiler o & system cold,
ll system to 1.0 bar.
2 Bleed radiators, rell system to 1.0 bar.
3 If fault persists, contact installer.
Menu
No Water Flow
Contact Installer
Menu
Pump Rotor Blocked
1 With boiler o & system cold,
ll system to 1.0 bar.
2 Bleed radiators, rell system to 1.0 bar.
3 If fault persists, contact installer.
Menu
Pump Dry Run
Contact Installer
Menu
Pump Fault
User Guide
10
USER

Contact Installer
Restart Menu
DHW Thermistor Fault
Contact electricity provider
Restart Menu
Gas Valve Fault
1 Check if condensate pipe
blocked/frozen
2 Check if ue blocked
3 If fault persists, contact installer
Restart Menu
Blocked Flue/Condensate
User Guide
11
USER

Technical Training
Our Expert Academy offer a range of training options designed and delivered by our experts in heating.
For details please visit: expert-academy.co.uk
Ideal is a trademark of Ideal Boilers.
Registered Office
Ideal Boilers Ltd., National Avenue, Hull, East Yorkshire, HU5 4JB
Tel [phone] Fax [phone]
Registration No. London 322 137
EU Authorised Representative:
Atlantic SFDT
44 Boulevard des Etats-Unis, 85 000 La Roche-Sur-Yon, France
[phone]
Ideal Technical Helpline: 01482 498663
Ideal Consumer Helpline: 01482 498660
Ideal Parts: 01482 498665
idealheating.com
Ideal Boilers Ltd., pursues a policy of continuing improvement in the design and performance of its products.
The right is therefore reserved to vary specification without notice.
At Ideal Heating we take our environmental impact seriously, therefore when installing any Ideal Heating product please make sure to dispose of any
previous appliance in an environmentally conscious manner. Households can contact their local authority to find out how.
See https://www.gov.uk/managing-your-waste-an-overview for guidance on how to efficiently recycle your business waste.