Ideal Heating LOGIC MAX HEAT2 H12 User manual

3User Guide
When replacing any part on this appliance, use only spare parts that you can be assured conform to the safety and performance
specification that we require. Do not use reconditioned or copy parts that have not been clearly authorised by Ideal Heating.
For the very latest copy of literature for specification and maintenance practices visit our website idealheating.com
where you can download the relevant information in PDF format.
USER GUIDE
LOGIC MAX HEAT2
H12 H15 H18 H24 H30
October 2022
UIN 228292 A05

2
User Guide
USER
THE BENCHMARK SERVICE INTERVALRECORD MUST BE COMPLETEDAFTER EACH SERVICE
All Gas Safe Register installers carry a Gas Safe Register ID card, and have a registration number. Both should be recorded in the
Benchmark Commissioning Checklist. You can check your installer by calling Gas Safe Register direct on 0800 4085500.
Ideal Heating is a member of the Benchmark scheme and fully supports the aims of the programme. Benchmark has been introduced
to improve the standards of installation and commissioning of central heating systems in the UK and to encourage the regular
servicing of all central heating systems to ensure safety and e󰀩ciency.
WEEE DIRECTIVE 2012/19/EU
Waste Electrical and Electronic Equipment Directive
• At the end of the product life, dispose of the
packaging
and product in a corresponding recycle centre.
• Do not dispose of the unit with the usual domestic refuse.
• Do not burn the product.
• Remove the batteries.
• Dispose of the batteries according to the local statutory
requirements and not with the usual domestic refuse.
CONTENTS
1.1 Introduction ................................................................................2
1.2 Boiler Operation.......................................................................3-4
1.3 Points for the boiler user.............................................................4
1.4 Frozen Condensate Drain...........................................................4
1.5 General Information.....................................................................5
1.6 Troubleshooting...........................................................................5
1.7 Display Functions - Normal Operation Mode..............................6
1.8 Display Functions - Fault Messages...........................................7
1.1 INTRODUCTION
The Logic Max Heat2H is a heat only boiler, featuring
full sequence automatic spark ignition and fan assisted
combustion. It is designed to provide central heating and hot
water when a separate hot water cylinder is installed.
Due to the high e󰀩ciency of the boiler, condensate is produced
from the ue gases and this is drained to a suitable disposal
point through a plastic waste pipe at the base of the boiler.
A condensate ‘plume’ will also be visible at the ue terminal.
Safety
Current Gas Safety (Installation & Use) Regulations
or rules in force.
It is the law that this appliance installation and any work
carried out on the appliance is carried out by a Gas
Safe Registered engineer in accordance with the above
Regulations.
It is essential that the instructions in this booklet are strictly
followed, for safe and economical operation of the boiler.
Electricity Supply
This appliance must be earthed.
Supply: 230 V ~ 50 Hz. The fusing should be 3A.
Important Notes
• This appliance must not be operated without the casing
correctly tted and forming an adequate seal.
• If the boiler is installed in a compartment then the
compartment MUST NOT be used for storage purposes.
The compartment should also be tted with a suitable label
in accordance with current standards
•
If it is known or suspected that a fault exists on the boiler
then it MUST NOT BE USED until the fault has been
corrected by a Gas Safe Registered Engineer.
•Under NO circumstances should any of the sealed
components on this appliance be used incorrectly or
tampered with.
• This appliance can be used by children 8
years and above. Also persons with reduced
physical, sensory or mental capabilities, or
lack of experience and knowledge, provided
they have been given supervision or instruction
concerning use of the appliance in a safe way
and understand the hazards involved. Children
shall not play with the appliance. Cleaning and
user maintenance shall not be made by children
without supervision.

User Guide
3
USER
TO START THE BOILER
Start the boiler as follows:
1.
Switch on electricity to the boiler and check that all external
controls, e.g. programmer, room thermostat and cylinder
thermostat are on.
3. If a Boiler symbol is shown on the screen then press Mode
until Ready or On is shown underneath the Boiler symbol.
If Tap and Radiator symbols are shown press Mode until
Ready or On is shown underneath the radiator symbol..
4. If a Boiler symbol is shown on the screen turn the
temperature control knob until 80°C is shown. If Tap and
Radiator symbols are shown turn the temperature control
knob until 30°C is shown..
Once the boiler has lit see the following page about where the
Temperature Control knob should be set..
In normal operation the boiler status display (D) will display
messages.
Boiler frost protection - boiler will re if temperature is below 5ºC.
During normal operation the burner on symbol (C) will
remain illuminated when the burner is lit.
If the boiler fails to light after ve attempts the following fault
messages will be displayed:
To restart the boiler, press Restart. The boiler will repeat
the ignition sequence. If the boiler still fails to light consult a
Registered Gas Installer.
1.2 BOILER OPERATION
Refer to Section
1.8
1 Check other gas appliances work.
2 Restart boiler.
3 If fault persists, contact installer.
Restart Menu
Ignition Lockout
Legend
A. Hot Keys
B. Central Heating
Temperature Knob
C. Boiler Status Display
D. Burner On indicator
D
B
A
C
Target 60°C
Menu Mode
On at 60°C
OPERATION MODES
Winter Conditions - (Central Heating and Domestic Hot
Water required)
If a Boiler symbol is shown on the display then press Mode
until either Ready or On is shown under the Boiler symbol. If
Tap & Radiators symbols are shown then press Mode until
Ready or On is shown under the radiator and tap symbol.
[ ].
The boiler will re and supply heat to the radiators.
Summer Conditions - (Domestic Hot Water only required)
If a Boiler symbol is shown on the display then central heating
must be disabled at the timer or room thermostat. If Tap and
Radiators symbols are shown on the display then press Mode
until Ready or On is shown under the Tap and O󰀨 is shown
under the Radiator. [ ].
Boiler O󰀨
If a Boiler symbol is shown on the display then press Mode
until O󰀨 is shown under the Boiler symbol. If Tap and Radiator
symbols are shown on the display then press Mode until O󰀨 is
shown underneath the Radiator symbol.
CONTROL OF WATER TEMPERATURE
Central Heating
The boiler controls the central heating radiator temperature
to a maximum of 80
o
C, adjustable via the central heating
temperature knob (B).
Approximate temperatures for central heating:
Knob Setting Central Heating Radiator Temperature (approx.)
Minimum 30ºC
Maximum 80ºC
For economy setting [ ] refer to E󰀩cient Heating System
Operation.
EFFICIENT HEATING SYSTEM OPERATION
The boiler is a high e󰀩ciency, condensing appliance which will
automatically adjust its output to match the demand for heat.
Therefore gas consumption is reduced as the heat demand is
reduced.
The boiler condenses water from the ue gases when
operating most e󰀩ciently. To operate your boiler e󰀩ciently
(using less gas) turn the temperature control knob (B) until the
leaf symbol is shown [ ].
In winter periods it may be necessary to turn the Temperature
Knob clockwise until an 80°C target is shown to meet heating
requirements. This will depend on the house and radiators
used.
Reducing the room thermostat setting by 1ºC can reduce gas
consumption by up to 10%.

4
User Guide
USER
In line with our current warranty policy we would ask that you
check through the following guide to identify any problems
external to the boiler prior to requesting a service engineers
visit. Should the problem be found to be other than with the
appliance we reserve the right to levy a charge for the visit, or
for any pre-arranged visit where access is not gained by the
engineer.
FORANY QUERIES PLEASE RING THE IDEAL
CONSUMER HELPLINE : 01482 498660
BOILER RESTART PROCEDURE - To restart boiler
press the restart button
WEATHER COMPENSATION
When the Weather Compensation option is tted to the system
then the central heating temperature knob (B) becomes
a method of controlling room temperature. Turn the knob
clockwise to increase room temperature and anti-clockwise
to decrease room temperature. Once the desired setting has
been achieved, leave the knob in this position and the system
will automatically achieve the desired room temperature for all
outside weather conditions.
BOILER FROST PROTECTION
The boiler is tted with frost protection that operates in all
modes, provided the power supply to the boiler is always
turned on. If the water in the boiler falls below 5ºC, the frost
protection will activate and run the boiler to avoid freezing.
The process does not guarantee that all other parts of the
system will be protected.
If a system frost thermostat has been installed, the boiler must
be set in winter mode, [Ready or On ] for the frost protection to run.
If no system frost protection is provided and frost is likely
during a short absence from home it is recommended to leave
the system heating controls or built in programmer (if tted)
switched on and running at a reduced temperature setting.
For longer periods, the entire system should be drained.
BOILER RESTART
To restart the boiler, when directed in the listed fault messages
(see section 4) press the “Restart” button. The boiler will
repeat its ignition sequence. If the boiler still fails to start
consult a Gas Safe Registered Engineer.
MAINS POWER OFF
To remove all power to the boiler the mains power switch must
be turned o󰀨.
This appliance is tted with a siphonic condensate trap
system that reduces the risk of the appliance condensate
from freezing. However should the condensate pipe to this
appliance freeze, please follow these instructions:
a. If you do not feel competent to carry out the defrosting
instructions below please call your local Gas Safe
Registered installer for assistance.
b. If you do feel competent to carry out the following
instructions please do so with care when handling hot
utensils. Do not attempt to thaw pipework above ground
level.
If this appliance develops a blockage in its condensate pipe, its
condensate will build up to a point where it will make a gurgling
noise prior to locking out displaying “Ignition Lockout” on the
display. If the appliance is restarted it will make a gurgling
noise prior to it locking out displaying “Ignition Lockout” on the
display.
To unblock a frozen condensate pipe;
1. Follow the routing of the plastic pipe from its exit point on
the appliance, through its route to its termination point.
Locate the frozen blockage. It is likely that the pipe is
frozen at the most exposed point external to the building
or where there is some obstruction to ow. This could be
at the open end of the pipe, at a bend or elbow, or where
there is a dip in the pipe in which condensate can collect.
The location of the blockage should be identied as closely
as possible before taking further action.
2. Apply a hot water bottle, microwaveable heat pack or a
warm damp cloth to the frozen blockage area. Several
applications may have to be made before it fully defrosts.
Warm water can also be poured onto the pipe from a
watering can or similar. DO NOT use boiling water.
3. Caution when using warm water as this may freeze and
cause other localised hazards.
4. Once the blockage is removed and the condensate can
ow freely, restart the appliance. (Refer to “To Start the
boiler”)
5. If the appliance fails to ignite, call your Gas Safe
Registered engineer.
Preventative Solutions
During cold weather, set the central heating temperature knob
(B) to “MAX”, (Remember to return to original setting once cold
spell is over).
Place the heating on continuous and turn the room thermostat
down to 15ºC overnight or when unoccupied. (Return to normal
after cold spell).
SCAN
for video
1.3 POINTS FOR THE BOILER USER
1.4 FROZEN CONDENSATE DRAIN

User Guide
5
USER
YES
NO HOT WATER
Ensure that the mains power
is turned on. If a Boiler symbol
is shown On the display then
press Mode until either Ready
or On is shown underneath the
Boiler Symbol. If a Tap symbol
is shown on the display then
press Mode until either Ready or
On is shown underneath the Tap
symbol.
Ensure that the Hot Water Timer
is On & the Cylinder Thermostat
is calling for heat?
NO CENTRAL HEATING
Ensure that the mains power is
turned on. If a Boiler symbol is
shown On the display then press
Mode until either Ready or On
is shown underneath the Boiler
Symbol. If a Radiator symbol is
shown on the display then press
Mode until either Ready or On is
shown underneath the Radiator
symbol.
Does the boiler operate and
provide central heating?
Check the time settings on the
programmer are as you require
and adjust if necessary
Ensure that the Central Heating
timer is On and that the room
thermostat is turned up.
NO HOT WATER OR CENTRAL
HEATING
Ensure that the mains power is
switched on. If there is a boiler
symbol on the display then press
Mode until Ready or On is shown
under the Boiler symbol. If a
Radiator symbol is shown on the
display then press Mode until
Ready or On is shown underneath
the Radiator symbol..
See boiler “Display Functions”
section
Does the boiler have a display
showing on the front control
panel?
If fault persists contact Ideal
Customer Service Helpline if your
appliance is under warranty or a
Gas Safe Registered engineer
otherwise.
YES
NO
Contact a Gas Safe Registered
Engineer
1.5 GENERALINFORMATION
Contact a Gas Safe Registered
Engineer
Contact a Gas Safe Registered
Engineer
NO YES
NO
MINIMUM CLEARANCES
Clearance of 165 mm (6
1
/2”) above, 100 mm (4”) below, 2.5
mm (9
1
/8”) at the sides and 450 mm (17 3/4”) at the front of the
boiler casing must be allowed for servicing.
BOTTOM CLEARANCE
Bottom clearance after installation can be reduced to 5 mm
SERVICE REQUEST FUNCTION
When the boiler has been installed for more than 1 year the
following message will appear on screen:
Restart Menu Mode
Service Due
[Telephone Number]
Press “Restart” to clear this message.
ESCAPE OF GAS
Should a gas leak or fault be suspected contact the
National Gas Emergency Service without delay.
Telephone [phone].
Ensure that;
- All naked ames are extinguished
- Do not operate electrical switches
- Open all windows and doors
CLEANING
For normal cleaning simply dust with a dry cloth. To remove
stubborn marks and stains, wipe with a damp cloth and nish o󰀨
with a dry cloth. DO NOT use abrasive cleaning materials.
MAINTENANCE
The frequency of servicing will depend upon the installation
condition and usage but should be carried out at least annually
by a Gas Safe Registered Engineer.
1.6 TROUBLESHOOTING

User Guide
6
USER
Note. The temperatures shown below are for illustration purposes only. The measured temperatures will be shown on the boiler.
The display scrolls through a maximum of 3 messages under any operational condition, as shown above
1.7 DISPLAYFUNCTIONS - NORMALOPERATION MODE
NORMAL OPERATION SCREENS
To Switch On
Press Mode Button &
then On
Menu Mode
O
To Switch On
Press Mode Button &
then On
O
O󰀨 Mode Winter Mode, DHW Demand
Target 60°C
Menu Mode
Ready
On
Radiator Target 60°C
Room Thermostat or
Timer O
On at 60°C
Winter Mode, DHW & CH Demands
Target 60°C
Menu Mode
Ready
O
Radiator Target 60°C
Hot Water Priority
On at 60°C
Winter Mode, CH Demand
Target 60°C
Menu Mode
On at 60°C
On
Radiator Target 60°C
Set by Room Stat
Ready
Winter Mode, Pre-heat Demand
Switch O at 60°C
Menu Mode
Ready
On
Radiator Target 60°C
Room Thermostat or
Timer O
Preheat Active
Summer Mode, No Heat Demand
Target 60°C
Menu Mode
O
On
To Switch On
Press Mode Button &
then On
Ready
Summer Mode, DHW Demand
Target 60°C
Menu Mode
On
On at 60°C
Winter Mode, No Heat Demand
Target 60°C
Menu Mode
Ready
O
R a di a t o r Ta r g e t
60°C
Room Thermostat or
Timer O
Ready
O
To Switch On
Press Mode Button &
then On
Service Required
Restart Menu Mode
Service Due
Phone [phone]
Boiler Frost Protection
Menu Mode
Boiler Frost Protection Active
Switch O Temperature 19°C
WITH OUTSIDE SENSOR
CH Knob Rotated
Back Menu
On
Room Temperature Target
20°C
CH Knob Rotated
(outside sensor connected)
Back Menu
Target 60°C
To Switch On
Press Mode Button
Menu Mode
O
O󰀨 Mode
On Mode, No Heat Demand
On Mode, With Heat Demand
Target 60°C
Menu Mode
Ready
Timer O or Room Thermostat & Cylinder
Thermostat O
Target 60°C
Menu Mode
On at 60°C
WITHOUT OUTSIDE SENSOR
How to adjust Boiler Temperatures

User Guide
7
USER
1.8 DISPLAYFUNCTIONS - FAULT MESSAGES
1 With boiler o & system cold, ll system
to 1.0bar.
2 Bleed radiators, rell system to 1.0bar.
3 Check radiator valves & boiler valves are
open.
4 Restart boiler.
5 If fault persists contact installer.
Restart Menu
Overheat Lockout
1 Check other gas appliances work.
2 Restart boiler.
3If fault persists, contact installer.
Restart Menu
Ignition Lockout
Contact Installer
Menu
Flame Loss
Contact Installer
Menu
Too Many Restarts
Contact Installer
Restart Menu
Flame On Before Gas On
Contact Installer
Restart Menu
Flow Thermistor Fault
Contact Installer
Menu
Outside Sensor Fault
Contact Installer
Restart Menu
Return Thermistor Fault
Contact Installer
Menu
Fan Fault
Contact Installer
Menu
PCB Fault
Contact electricity provider
Menu
Low Mains Voltage
Contact Installer
Menu
Flow/Return Reversed
Contact electricity provider
Restart Menu
Gas Valve Fault
1 Check if condensate pipe
blocked/frozen
2 Check if ue blocked
3 If fault persists, contact installer
Restart Menu
Blocked Flue/Condensate
Check room thermostat batteries
Menu
Room Thermostat Fault
Contact Installer
Menu
Spare PCB Not Set
1 With boiler o & system cold,
ll system to 1.0bar.
2 Bleed radiators, rell system to 1.0bar.
3 If fault persists, contact installer.
Menu
No Water Flow

Technical Training
Our Expert Academy offer a range of training options designed and delivered by our experts in heating.
For details please visit: expert-academy.co.uk
Ideal is a trademark of Ideal Boilers.
Registered Office
Ideal Boilers Ltd., National Avenue, Hull, East Yorkshire, HU5 4JB
Tel [phone] Fax [phone]
Registration No. London 322 137
EU Authorised Representative:
Atlantic SFDT
44 Boulevard des Etats-Unis, 85 000 La Roche-Sur-Yon, France
[phone]
Ideal Technical Helpline: 01482 498663
Ideal Consumer Helpline: 01482 498660
Ideal Parts: 01482 498665
idealheating.com
Ideal Boilers Ltd., pursues a policy of continuing improvement in the design and performance of its products.
The right is therefore reserved to vary specification without notice.
At Ideal Heating we take our environmental impact seriously, therefore when installing any Ideal Heating product please make sure to dispose of any
previous appliance in an environmentally conscious manner. Households can contact their local authority to find out how.
See https://www.gov.uk/managing-your-waste-an-overview for guidance on how to efficiently recycle your business waste.