Ideal Heating Halo Combi User manual

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For use with

MAIN FEATURES
MODE SELECTION
You can choose to run your Halo
in Auto, Manual or Off mode.
Auto: runs your heating to
pre-set scheduled times and
temperatures.
Manual: you control the
temperature by manually turning
the dial, there are no
set schedules.
Off: your heating will be set to a
low temperature (default 5°C) for
frost protection.
Move between Auto, Manual
and Off modes using the right
hand side button, scroll down the
menu using the dial and push
to select.
USER GUIDE
Welcome to your new Ideal Halo control. This thermostat will help you to control both your heating
temperature and the times that your heating is on.
Halo is a battery powered, wireless control that uses
a protocol called Zigbee to communicate with the
Smart Interface that plugs into the boiler.
This user guide is applicable to both the Halo Combi
RF and Halo Combi Wi-Fi control along with their
respective upgrade kits. Each Halo unit controls a
separate central heating zone independently to any
other Halo unit. Schedules and target temperatures
are not shared between units.
Halo Combi RF is a non-connected control
(control is via the Halo Combi unit only).
Halo Combi Wi-Fi is a wireless heating control that
is connected to the internet. You can download the
Halo app on Google Play or the Apple app store. You
will not have to pay to use the app.
For more information on the features in your Halo
app visit the Help section of the app or
idealheating.com.
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mode
auto
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target temp
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current room
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idealheating.com.
12 91
menu
Sat, 17 Nov
mode
auto
9:33pm
05
target temp
until 10:00pm
current room
temp
back
Sat, 17 Nov
confirm
9:33pm
Auto
Manual
Timed heating on, temperature
controlled by schedule
TOP TIP:Your Halo is designed to provide the perfect balance of comfort and efficiency. It has a feature
called Enhanced Load Compensation which balances the temperature in your radiators to maintain
the target room temperature with optimum efficiency. As a result you might notice that when the
temperature in your home reaches the target your radiators are not hot to touch. By controlling the
temperature in your radiators your system is working in the most efficient way for you.
If you have purchased a Halo Combi RF (non-connected control) you can upgrade this to an internet heating
control by downloading the Halo app and following the steps in the app to connect your Halo control. You
will be required to pay a connection fee to upgrade to app controlled heating.
The current mode is
displayed bottom right
Press the right hand button
to change the mode
Use the dial to scroll between
the different modes (Auto,
Manual and Off) and then
push the dial or press the right
hand button to confirm your
selection
The temperature
scale in the centre
will be orange
and red when the
heating is on
Central heating zone the
Halo PRT is controlling
Text relating to left
hand button. Use this
to enter the menu
Target temperature
Left hand button
Turn dial to adjust temperature or
navigate menu. Push dial to select
The flame symbol
is present if the
heating is on
Current temperature
is the current
temperature in
your home
Text relating to right
hand button. Shows
whether the Halo is in
Auto, Manual or
Off mode
Right hand button

MAIN FEATURES
OVERRIDE
If you are running a schedule
with pre-set times (Auto mode)
and you want to adjust the
temperature of your heating
temporarily, simply turn the dial
to your desired temperature.
The new temperature will be
active until the next scheduled
change shown under the target
temperature.
The home screen will now display
the override icon above the target
temperature.
MAIN FEATURES
PLUS HOURS
If you are running a schedule
with pre-set times (Auto mode)
and you want to maintain the
current temperature of your
heating instead of moving to the
next setting simply press the dial.
A pop up menu will appear for
you to select how long you would
like to extend the temperature
for, turn and push the dial to
make your selection.
TOP TIP: You could use
this feature if you want to
keep your heating on for
longer than is scheduled.
Maybe you’re not going to
work today and you want
your heating to stay on all
morning.
12 91
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Sat, 17 Nov
mode
auto
9:33pm
05
target temp
until 10:00pm
current room
temp
32 91
menu
Sat, 17 Nov
cancel
override
10:33pm
00
target temp
until 12:33am
current room
temp
back
Sat, 17 Nov
confirm
9:33pm
How long would you like to
maintain the target temp?
3 hours
2 hours
12 12
Sat, 17 Nov
cancel
override
10:33pm
0 0
target temp
until 12:33am
current room
temp
TOP TIP: You could use this
feature if you want to boost
your heating to a higher
temperature for a period of
time. Maybe you’re feeling
chilly or it’s the weekend
and you’re staying up later
than when your heating is
scheduled.
Turn the dial to select how long
you would like to extend your
heating for
Push the dial or press the right
button to confirm your selection
The home screen will now
display the override icon above
the current temperature
Turn the dial to adjust the target
temperature temporarily (this
could be up or down)
Push the dial to extend the
current heating setting

MAIN FEATURES
SCHEDULES
Your Halo will come
with a pre-set schedule:
6:00 – 8:00 21°C
8:00 – 16:00 OFF
16:00 – 22:00 21°C
22:00 – 6:00 OFF
You can alter this schedule
by entering the “timed heating
schedule” section in the
main menu.
Each Halo unit is programmed
independently of the other.
HALO SMART INTERFACE
The Halo Smart Interface will be installed in the
aperture in the front of your Ideal boiler. It will
wirelessly communicate with your Halo control
and, in the case of an internet connected Halo,
your home Wi-Fi. In normal circumstances you will
not have to interact with the Halo Smart Interface,
however the LED indications can be useful in
diagnosing any technical issues that may arise.
The Halo Smart Interface has a Failsafe/Override
feature which can be used to switch your boiler on
if wireless communication between the Halo and
Smart Interface is lost.
TOP TIP: Schedules help
to balance comfort and
energy efficiency, so you are
heating your home to suit
your lifestyle. Don’t forget
you could set your weekend
schedules differently to
during the week if your
routine changes.
Turn the dial to move between
the different days and view
the schedule that is set. To edit
a day, push the dial or right
hand button when the day is
highlighted in light blue.
Push the dial to edit a heating
time or temperature when it is
highlighted in light blue. You can
also add an additional heating
period by scrolling and pushing
on the “Add new heating event”
bar. You can have up to 6 heating
events per day in your schedule.
Alter the start and end times
of the heating period and the
temperature by scrolling and
then pushing the dial to edit.
Then use the dial to alter the
time or temperature and push
to confirm. Push the dial or the
right hand button to save your
changes.
TOP TIP: If you want to
change more than one day
you can use the copy day
feature to copy the schedule
from one day to other days.
back edit
Mon, 18 Mar 4:33pm
TT F S SuW
M
o
o
21.0 c
21.0 c
Press edit or the dial to modify the
selected day
CH Schedule
8:00am
10:00pm
6:00am (wed)
4:00pm
6:00am
4:00pm
10:00pm
8:00am
to
to
to
to
back edit
Mon, 18 Mar 4:33pm
Tuesday
o
o
21.0 c
21.0 c
Add new heating event
Copy schedule to other days
8:00am
10:00pm
6:00am (wed)
4:00pm
6:00am
4:00pm
10:00pm
8:00am
to
to
to
to
cancel save
Mon, 18 Mar 4:33pmTuesday
Rotate dial to change or push to select
and save when complete
Start time
End time
Delete event
Temperature
8:00am
4:00pm
O
Override LED lights up
if override is active
Pairing button is used
during the setup of your
Halo control
Power LED refers to
the power to the Halo
Smart Interface
Boiler LED refers to the
activity of the boiler and
will be green when the
boiler is active
Connectivity LED refers
to the connection to the
home Wi-Fi network if
the Halo is an internet
connected control
Override button
can be used
to switch the
boiler on if the
communication
between your
Halo control and
your Halo Smart
Interface fails
Zigbee LED refers
to the wireless
connection
between the
Halo control and
the Halo Smart
Interface

ADDITIONAL FEATURES
Holiday Mode To temporarily turn your heating off whilst you are on holiday, select the holiday
function in the menu and use the dial and buttons to set the number of days.
Support Page Provides information for your installer or technical expert about your Halo such
as software version and wireless signal strength.
Child Lock
To lock the control to avoid it being altered press and hold the left and right hand
buttons at the same time until the icon appears. To remove child lock press and
hold the left and right hand buttons again.
Date & Time If the date and time seen across the top of the screen is incorrect you can alter
this in the date and time section of the menu.
Advanced
Settings
The advanced settings section of the menu allows your installer or a technical
expert to make adjustments and find information about your Halo.
Fault
Notification
If there is a fault then the fault symbol will show on the home screen of your
Halo. Press the left hand button to access further information about the fault.
HALO SMART WIRING CENTRE
The Halo Smart Wiring Centre will wirelessly
communicate with your Halo Smart Interface, in
normal circumstances you will not have to interact
with the Halo Smart Wiring Centre, however the
LED indications can be useful in diagnosing any
technical issues that may arise.
The Halo Smart Wiring Centre has a Failsafe/
Override feature which can be used to open
your central heating zone valves if wireless
communication between the Smart Wiring Centre
and Smart Interface is lost.
The pair button
allows for connection
to the Smart Interface.
Power LED refers both
to power (green) and to
override (flashing red)
Heating Zone 1 LED
refers to the demand
for heating in zone 1
Heating Zone 2 LED refers
to the demand for heating
in zone 2
Pair LED this refers
to the wireless
connection between
the Smart Interface
and Smart Wiring
Centre
This button and
LED does not
apply to this kit
When in override these
buttons can be used
to manually open and
close the zone valves for
zones 1 and 2
Do not remove the cover unless
you are qualified to do so.

PRT SYMBOL KEY
SYMBOL NAME EXPLANATION
Flame Indicates your heating is on
Fault Indicates there is a fault with the boiler
Child lock Childlock is set so the Halo cannot be altered
Override Override or plus hours function is active
Optimised start Optimised start is active
Delayed start Delayed start is active
Optimised stop Optimised stop is active
Frost protection Frost protection is active
Service due
Service due in:
- 60 days (grey)
- 30 days (amber)
- 0 days (red)
PRT Description Shows which Zone the PRT is controlling
PRT Description Shows which Zone the PRT is controlling
SYMBOL NAME EXPLANATION
Hi Room temperature is above 40°C
Lo Room temperature is below 0°C
Target Temp Temperature you want your heating to reach
Current Temp Room temperature in the location of your Halo
Time Current time
Date Current date
Battery Battery status indication
Zigbee Indicates that the Halo is communicating
with the Smart Interface
Cloud*
Indicates that the Halo is communicating with internet and can
be controlled with the Halo app via your smart phone
*Halo Combi Wi-Fi only
OP
OP
D
S

TROUBLE SHOOTING
1. HALO NOT COMMUNICATING WITH HALO
SMART INTERFACE
If the below message shows on the Halo screen
then it is not communicating with the Halo Smart
Interface.
Please follow the on screen recommendations,
additionally for further help you can also visit
idealheating.com
Please note even without a signal between the
Halo and the Halo Smart Interface the heating will
continue to operate in Failsafe mode. In Failsafe
mode the schedule will still operate however the
output temperature of the boiler will be reduced.
You can also manually switch your boiler On
and Off by using Override button on the Smart
Interface. When the Override is pressed it will
disable failsafe mode and allow full manual control
of the boiler until the connection is restored. When
communication is restored both Failsafe and
Override modes are disabled.
2. SMART WIRING CENTRE NOT COMMUNICATION
WITH SMART INTERFACE
If the below message shows on the Halo screen then
the Smart Wiring Centre is not communicating with
the Smart Interface.
Please follow the on screen recommendations
additionally for further help you can visit
idealheating.com
During this fault condition your heating zone valves
will need to be manually operated via the buttons on
the Smart Wiring Centre. When communication is
restored this override mode is disabled.
Interface.
If issue persists call Ideal customer
support on 01482 498660
CF01 Fault
Sat, 17 Nov 9:33pm
Wireless connection to smart interface lost
Please check:
Battery level of Halo
Power indicator on your smart interface
Distance between Halo and smart
interface. If you have a Zigbee booster
ensure it has not been turned o
the Smart Interface.
the Smart Interface.
If the issue persists call Ideal customer
support on 01482 498660
CF02 Fault
Sat, 17 Nov
9:33pm
Smart wiring centre not communicating
with your boiler’s smart interface.
Check all power and the distance between
smart wiring centre and boiler smart
interface. If you have a Zigbee booster
ensure it has not been turned o
CHANGING THE BATTERIES IN YOUR
HALO CONTROL
A red, empty battery symbol means that your Halo
batteries need to be replaced.
Whether you have a desk or wall mounted unit you
will see the below symbol on the base of the unit.
There are also two finger grabs top and bottom as
shown below. Use the finger grabs to gently pull
the Halo away from the rear housing. Do not use a
screwdriver to separate.
12 91
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Sat, 17 Nov
mode
auto
9:33pm
05
target temp
until 10:00pm
current room
temp
Synchronisation to smart interface
in progress, please wait
0%
12 91
menu
Sat, 17 Nov
mode
auto
9:33pm
05
target temp
until 10:00pm
current room
temp
Remove all the old batteries and replace with 4 new
AA Alkaline batteries. Check you have the correct
battery orientation then position the Halo back onto
the rear housing and gently push into place until you
feel a positive click.
The Halo will go through a short synchronisation
process while it reconnects with your Halo Smart
Interface. The Halo will then return to the home
screen.

WARRANTY
Your Ideal Halo comes complete with a 2 year Ideal
Guarantee, subject to the following terms and
conditions.
During the period of the guarantee we will replace
free of charge, where it suffers a mechanical or
an electrical breakdown as a result of defective
workmanship or materials, subject to the following
conditions and exclusions;
1. The guarantee will commence from the date
of installation. Without proof of purchase the
guarantee will commence from the date of
manufacture (via serial number).
2. The Installation needs to be registered within 30
days of installation, it can be registered online by
visiting idealheating.com.
3. If the control suffers a mechanical or an electrical
breakdown we should be contacted on one of the
following numbers:
Northern Ireland:
T: 02890 331444
Elsewhere in the UK:
T: 01482 498660
Our normal working times,
excluding Bank Holidays, are:
8am – 6pm Monday to Friday
8am – 4pm Saturday
8am – 12 noon Sunday
4. The guarantee does not apply:
a. To any defect, damage or breakdown caused by
deliberate action, accident, misuse or third party
interference including modification or failed
batteries.
b. To any defect, damage or breakdown caused by
the design, installation and maintenance of the
central heating system.
d. To any other costs or expenses caused by or arising
as a result of the breakdown of the controls.
e. To any defect resulting from the incorrect
installation of the controls. To any costs incurred
during delays in fixing reported faults.
Our Ideal Guarantee is offered in addition to the
rights provided to a consumer by law. Details of these
rights can be obtained from a Trading Standards
Authority or a Citizens Advice Bureau.
Guarantor
Ideal Boilers Ltd, National Avenue, Hull, HU5 4JN.
Consumer Helpline
T: 01482 498660
Installer phone number:
This product contains free and open source software.
For more information about that software, the
licences and notices applicable to it, and (where
applicable) how to obtain a copy of the source code,
please see the licence document, a copy of which
can be downloaded from:
idealheating.com/open-source and which is
incorporated in this statement by reference.
For some components, we also offer to provide
the corresponding source andassociated install
information on a physical mediumwhere that
is referenced in the licence applicable to that
component.Formore information contact us
on[email protected]or
visit the link above.
TROUBLE SHOOTING CONT.
3. BOILER AND CONTROL FAULTS
If the fault icon appears in the home screen it means
there is a control or boiler fault. Press the left hand
key to view the fault and recommendations.
4. LOST PAIRING BETWEEN HALO AND HALO
SMART INTERFACE
In the unlikely event that the Halo loses pairing you
will see the following screen.
To re-pair go to section H in the Halo Combi
installation instructions. You can also find a copy of
the installation guide at idealheating.com
72 32
fault
Sat, 17 Nov 9:33pm
05
target temp
until 10:00pm
current room
temp
control
Please check the smart
interface is in pairing
mode before proceeding
Press confirm when ready
confirm

idealheating.com | welcome to our ideology
HEATING
Hereby, Ideal Boilers Ltd declares that this device (model 222144)
is in compliance with: Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the
following internet address idealheating.com
For more information and FAQs visit the Ideal Heating website
idealheating.com
UIN: 225536 A01
RF frequency: 2405 – 2480MHz Max.
RF output power: 10dBm
Ideal Boilers Ltd
National Avenue
Hull, HU5 4JB
T: 01482 498660
E: [e-mail]