Igloohome EB1 User manual

1
Version 0.1 07/21
User guide
Bridge
EB1

As our igloohome app is frequently updated, there may be changes to this manual.
Please refer to our website igloohome.co/support for the latest version of the manual.
Welcome!
This guide will get you up and running with your igloohome Bridge.
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Table of Contents
What’s Included 4
Specifications 5
Bridge Anatomy 6
Features 7
Compatible igloohome Locks 8
Setting up Bridge
Placement of Bridge 9
Power Up 11
App Onboarding 12
Managing Locks/Devices in App 14
Retrieving Activity Logs 15
Bridge & Linked Device Status 16
Etiquette Mode 18
Unpairing the Bridge 19
Hard Reset 20
LED Indications 21
Troubleshooting 22

4
What’s Included
Bridge Adhesive Mounting Tape
USB-C Cable

5
Specifications
Model
Power Type
Operation Temp
EB1
USB-C
0°C to 40°C
Storage Temp -25°C to 70°C
Body Material PC
WiFi 802.11 b/g/n [2.4GHz only]
Weight Net: 40g, Gross: 154g
Front Side
64mm
64mm
64mm 24mm
For damage resulting from incorrect use of Bridge, use of Bridge in potentially explosive
environments, or use of Bridge outside of stipulated specifications, the customer bears sole
responsibility. igloohome accepts no liability whatsoever.

6
Bridge Anatomy
WiFi LED
Bluetooth LED
Multi-Function ButtonUSB-C Port

7
Features
Lock & Unlock from Anywhere
Access your lock from anywhere in
the world with an internet connection.
Lock & Unlock as and when you
want to.
Remote Access
Compatible across multiple locks
The Bridge is compatible with
selected igloohome locks and devices.
*Selected lock models are listed on
the next page.
Others
Link up to 10 Devices
You can link up to 10 devices with
one Bridge.
Hassle-Free Configuration
Set up easily via the igloohome app,
Step-by-step instructions on how to
get started on our intuitive igloohome
app.
Create and Revoke access remotely
Create, edit and delete PINs as well as
revoke dierent types of access.
Connects to your home’s WiFi
Compatible with 2.4GHz WiFi.
Activity Logs
View your lock’s activity logs from
anywhere.

8
Compatible igloohome Locks
Compatible Devices Maximum Bridge to Device distance*
Deadbolt 2S Metal Grey Less than 17m
Mortise 2/2+ Less than 18m
Push-Pull Mortise Less than 19m
Lever Mortise Less than 17m
Metal Gate Rim Lock Less than 15m
Glass Door Rim Lock Less than 18m
Keybox 3 Less than 14m
Padlock Less than 13m
Other Devices
Newer devices will be launched from time to time.
For latest Bridge compatibility, go to
go.igloohome.co/EB1Support
*NOTE: The distance stated above are for reference only and are for line of sight between the Bridge and
the device. The actual distance will vary based on actual operating conditions such as physical obstacles
and interference from other electronic devices.

9
Placement of Bridge
Ensure Bridge is within
WiFi range of your router.
NOTE: The Bridge functions best when locks are within close proximity to the Bridge.
Please refer to the table on the previous page for the maximum distance between the
Bridge and the igloohome device. The Bridge also needs to be placed within WiFi range of
your router.
Ensure Bridge is within
Bluetooth range of your lock.
Place your Bridge next
to a power outlet.
Ensure Brige is within
WiFi range of the router.

10
Power Up
Plug in the USB-C cable into the USB-C port and power adapter.
Bridge will turn on and go into “Ready to Pair” mode with both WiFi
and Bluetooth LEDs blinking.
Bridge will stay in this mode for 10 mins after turning on.
If the Bridge is not configured after 10 minutes, both LEDs will stop
blinking. Press the Multi-function button once to put the Bridge back
into “Ready to Pair” mode.

11
App Onboarding
2
Register as a Lock User
a) Download the igloohome app from the App Store / Play Store
b) Create an account and login
Pairing the Bridge
Go to [Configuration], select [Manage Bridge], and select the [+] sign at the top
right corner. Select [Next] when the Bridge is in [Ready to Pair] mode with both
WiFi and Bluetooth LEDs slowly blinking. Wait for the pairing to complete.
Once Bridge is paired, create a name for the Bridge.

12
Connect the Bridge to your WiFi Network
a) Select [Start WiFi configuration]
b) If your phone is already connected to a WiFi network and you would like the Bridge
to connect to the same WiFi network, please enter the password for that WiFi network.
Note: the Bridge can only connect to a 2.4GHz WiFi network. 5GHz is not supported.
3
If your WiFi is not turned on, please turn it on to continue the WiFi configuration.
Select [Go to WiFi settings] to be redirected to your phone’s settings to turn on WiFi.
Connect your phone to the WiFi network that you want the Bridge to connect to and
return to the igloohome app and enter the password for that network.
Or, select [Other network] tab above and type in the WiFi name manually.
Note: the Bridge can only connect to a 2.4GHz WiFi network. 5GHz is not supported.

13
Add / Link the Lock to your Bridge
a) Select [Link now]
b) Select a lock to begin linking, wait for the linking to complete. Select [Done].

14
Managing Locks/Devices in App
Link more Locks to your Bridge
1. Pair your lock to the igloohome app first
2. Select [Manage Bridge] in the Configuration Menu
3. Select the Bridge you want to link to
4. Select [Linked Lock(s)]
5. Select [+] icon on the top right hand corner
a
Unlink Locks from your Bridge
To Unlink locks, repeat steps 2 & 3.Select the bridge you want to unlink the locks from and
click the unlink icon to the right of the lock.
b

15
Retrieving Activity Logs
Activity Logs
To retrieve activity logs from your lock, go to the Activity
Log view in the App. If your lock is from the latest
batch or has the latest Firmware update, the Bridge
will automatically retrieve activity logs from the lock.
If your lock is from an earlier batch, the activity logs will not
be automatically retrieved by the Bridge. You will have to
upgrade the Firmware on the lock in order for the Bridge
to automatically retrieve activity logs from the lock. Please
check the availability of a Firmware update for your lock.
There are 3 steps to retrieving Activity Logs
1. Go to Home
2. Select the lock you want to view the activity logs for
3. Select the [Logs] tab from the bottom of the screen
Note: Users may need to select on the [Sync] button to view
the activity logs if the logs are not automatically updated.

16
Bridge & Linked Device Status
aBridge Status
Here are the steps to check the status of your
Bridge as well as all of your locks
1. Select on [Diagnostics] under Bridge Settings
2. Select on [Sync] to update the parameters for
the Bridge and any linked devices
Under the Bridge tab, the 2.4Ghz WiFi connection
information will be displayed. Here, you can
check if your Bridge is connected to your WiFi
network, the WiFi signal level and connection to
the internet. Ensure that the signal level is strong
enough to get optimal performance from the
Bridge.
The WiFi connection can be changed any time by
Selecting on the “Change Wi-Fi” button.
Lock/Device Status
Under the Locks list, all of the linked locks will show up with
their respective Bluetooth signal level. Place the Bridge
and lock in close proximity to ensure reliable Bluetooth
communication between them.
b

17
Heartbeat
The Bridge will perform a “Heartbeat” automatically every 24 hours (12am local time).
The Heartbeat allows the Bridge to update its own status as well as the status of its linked
devices. This will ensure that the WiFi status of the Bridge as well as the individual locks’
status, battery level as well as the Bluetooth signal strength gets automatically updated.
c

18
Etiquette Mode
a
a
a
a
Activate
Deactivate
a
The Etiquette Mode is to turn o the Bridge’s status indicator lights to ensure they do
not disturb the user at night time. The Etiquette Mode can be activated by pressing
the Multi-function button twice in quick succession.
To deactivate Etiquette Mode, press the Multi-Function button twice.
b

19
To remove the Bridge from your account
1. Go to [Configuration], select [Manage Bridges]
2. Select on the Bridge you want to remove
3. Select on the [Delete Bridge] button
Unpairing the Bridge
Note: This Bridge will be unlinked from all your linked locks automatically
and unpaired from your igloohome account. This Bridge can now be paired
to another igloohome account.

20
Hard Reset
a
Press and hold the Multi-Function button for at least 10 seconds. After the first 5 seconds
of pressing the button, the WiFi and the Bluetooth LEDs will start blinking red. Continue
pressing the button until the WiFi LED (green) and the Bluetooth LED (blue) blinks slowly.
Hard reset will result in all settings and data being reset from the Bridge.
The Bridge will not be able to be deleted from the igloohome account when the
Bridge is hard reset and the user will have to contact igloohome customer support
to remove the Bridge from their account. If you wish to hard reset the Bridge,
remove the Bridge through the igloohome app before hard-resetting the Bridge.
Please refer to the next page for instructions on how to remove the bridge from
your app.
Solid Green LEDs
First 5 seconds
Blinking Red LEDs
Next 5 seconds
Blinking Green/Blue LEDs
Hard Reset Complete