Ilshim Global Windoro WCR-I001 User manual

Super Smart cleaning for window
Super Smart cleaning for window!
A joint development with Pohang Institute of Intelligent Robotics (PIRO)
A joint development with Pohang Institute of Intelligent Robotics (PIRO)
Super Smart cleaning for window!
A joint development with Pohang Institute of Intelligent Robotics (PIRO)
WINDORO User's Manual
WINDORO User's Manual
Please be sure to read this manual thoroughly before operating WINDORO for the first time.
Please be sure to read this manual thoroughly before operating WINDORO for the first time.
WARNING: Failure to follow all instructions may result in personal injury and/or propertydamage.
WARNING: Failure to follow all instructions may result in personal injury and/or propertydamage.
WINDORO User's Manual
Please be sure to read this manual thoroughly before operating WINDORO for the first time.
WARNING: Failure to follow all instructions may result in personal injury and/or property damage.
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Key Features
2
WINDORO IS A WINDOW CLEANING ROBOT OPERATED IN TANDEM WITH TWO MODULES: A NAVIGATING MODULE AND CLEANING
MODULE USING THE SPINNING MICROFIBER PADS.
Place the cleaning module to unclean side of
the window and place the navigating module on
the opposite side.
Navigating Module
Cleaning Module
Window
Cleaning with single click
Attach two modules on each side of the window. Once WINDORO is attached, press the button on the top of each
module. WINDORO will start a cleaning cycle.
Excellent Safety
WINDORO will remain strongly attached to the window whether the power is on/off. The two modules hold together
by permanent magnets.
End Signal and Automatic Return
WINDORO will beep indicating end of a cleaning cycle and will return to its initial spot.
Magnetic Force Controller
The magnetic force is controlled by the magnetic sensor, and it cleans windows with a wide range of thickness varying
from 5~15mm or 16~28mm.
Perfect Cleaning
The combination of a precise amount of detergent spray and the spinning microfiber pads will clean the windows
perfectly.
Convenient Detachable Microfiber Pad
The microfiber pad with Velcro tape can be conveniently detached and re-applied after washing.
(For thoroughly cleaning of a dirty window, run two or more cycles after changing pads.)
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3
Table of Contents
Key Features 2
Safety Instructions 4 ~ 5
Main power 5
Before using this product 5
While using this product 5
Product Maintenance 5
Part Names and Functions 6 ~ 8
Inside window navigation, state display 6
Outside cleaning tool, state display 7
Remote controller 8
Product Specifications and Components 9
Usage 10 ~ 14
Communication setting of the product 10
Vertical or Horizontal Initialization of the product 11
Usage according to the procedure 12 ~ 14
Frequently Asked Questions (FAQ) 15
Troubleshooting 16
Problem while Using and Solution 17
Warranty 18 ~ 19
Service Center 20
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Safety Instructions
4
CAUTION: DO NOT EXPOSE THE ELECTRONICS OF WINDORO, ITS BATTERY, OR THE POWER SUPPLY. THERE ARE NO USERSERVICEABLE PARTS
INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL. PLEASE ENSURE VOLTAGE RATING FOR ENCLOSED POWER SUPPLY MATCHES
STANDARD OUTLET VOLTAGE.
READ ALL INSTRUCTIONS BEFORE OPERATING WINDORO. FAILURE TO FOLLOW ALL INSTRUCTIONS BELOW MAY RESULT IN SERIOUS INJURY
AND/OR PROPERTY DAMAGE. THIS PRODUCT CONTAINS STRONG PERMANENT MAGNETS WHICH NEED TO BE HANDLED WITH CAUTION.
Take extra caution that children and pets are not near this machine while in operation.
It is advisable to keep it out of reach of children and pets.
*
*
*
The cleaning robot can excite the curiosity of children and pets.
If hands, feet, the lower ends of clothes, and hairs of the user are caught between the bodies, the user can be injured
and the Window cleaning robot is in danger of falling down.
If the cleaning robot is followed and stopped, the robot can’t proceed to clean because it is recognized that there is
an obstacle (window frame).
Do not touch the product or detach it from the window while in use.
*
*
*
This product contains permanent magnets to be attached to the window.
If you touch or detach the navigating module or the cleaning module while the product
is running, the navigating module or cleaning module will fall off.
Keep children or pets away from this product.
Keep the two modules separated from each other.
*
*
*
*
If you place the two modules close to one another, they could become attached to
each other due to their strong magnetic force.
When the two modules are attached to each other, it is very difficult to separate them.
Also, if you try to separate them by excessive force, it can cause damage to the product.
If any part of your body is trapped between the two modules, you can be seriously
injured.
Keep children away from this product.
Keep the wheels of the two modules clean.
*When dust and foreign substances are formed on the wheels, the vertical movement
could not function properly.
Check the bottoms of the two modules regularly.
*Foreign substances such as nails and wires could cause damage to the window.
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5
Safety Instructions
READ ALL INSTRUCTIONS BEFORE OPERATING WINDORO. FAILURE TO FOLLOW ALL INSTRUCTIONS BELOW MAY RESULT IN SERIOUS INJURY
AND/OR PROPERTY DAMAGE. THIS PRODUCT CONTAINS STRONG PERMANENT MAGNETS WHICH NEED TO BE HANDLED WITH CAUTION.
Failure to follow all instructions listed below may result in death or serious injury.
Failure to follow all notices listed below may result in some injury, and/or property damage.
Information for the users to help understand the usage of the product.
Warning
Notice
Help
*
*
*
*
*
*
Check the window.
Check the bottoms of the two modules of WINDORO.
Do not use the product near flammable materials.
Do not use when the weather could cause the product to fall off.
When the product is used in high places, install the secondary safety device.
Keep children and pets away from this product.
Check the thickness of the window and remove any obstructive attachments on
the window.
Nails and wire can cause damage to the window. The dust and foreign substances
on the wheels can cause the product to slip or not operate.
Do not use the product near lighting or heaters.
Typhoons, strong winds, rain and lightning are hazardous to WINDORO.
Install the safety reel to the outside cleaning module.
Children and pets can be interested in the cleaning robot.
If any body parts or clothes are squeezed in between the two modules will result in
injury or WINDORO could fall.
If you interrupt WINDORO while its operating, it will regards you as an obstacle
(i.e. window frame) and will not continue operating.
When the emergency switch is turned off, all functions and the main power are
blocked. When WINDORO is attached to the window, it will still remain strongly
attached.
Before using the product
*
*
*
*
*
*
*
*
*
*
*
*
Do not touch or detach the navigating module while the product is operating.
WINDORO cannot be used for windows beyond the specified standard thicknesses of the
window panes. Thin windows may be broken and thick windows may cause the product
to fall.
When the product stops out of your reach because of an operation fault, never try to detach
it. Call the service center immediately.
Places where the product cannot reach such as corners and window frames cannot be
cleaned.
This product is only for cleaning windows.
Only use microfiber pads for WINDORO.
Do not press the bumper with excessive force.
Do not allow fingers, clothes or curtains to contact with the wheels while the product is
operating.
Turn off the product immediately if you notice a strange sound, scent or smoke.
Do not use this product at a low temperature.
Do not give a strong impact or drop this product.
Do not hang things on WINDORO.
The cleaning module will fall off.
Standard thickness of windows :
single pane type 5~15mm, double panes type 16~28mm.
The product could fall.
Other pads can cause an operation fault.
Trouble in the sensor can cause the product to crash into obstacles.
Injury or operation fault.
Fire hazard and operation fault.
Frozen detergent can cause a cleaning failure.
Injury or operation fault.
Injury or operation fault.
While using the product
*
*
*
*
*
*
*
Do not pour water on the product or wipe it with volatile materials such as benzene, thinner
or alcohol.
Do not press the bumper strongly.
Only qualified technicians can dissemble or alter this product.
If the power connection is damaged, call the service center to send a qualified technician
to replace it.
Before and after using this product, remove dust and foreign materials from the wheels.
This product contains strong magnets. Do not put electronic/magnetic devices that can
be damaged by magnetic force such as credit cards, mobile phones and watch.
Call the service center to replace the consumable materials such as :
batteries, running/side/auxiliary wheels, detergent, and microfiber pads
It can cause the product a serious damage.
Trouble in the sensor can cause the product to crash into obstacles.
It can cause the product a serious damage.
Electronic shock hazard or fire hazard.
The navigating module could slip.
Strong magnetic force can damage things.
Unqualified consumables will cause an operation fault.
Product Maintenance
*
*
*
*
*
*
Do not excessively bend the power supply cable or put heavy things on the cable.
Wipe off the dust or water on the connection to the main power plug.
Do not pull the cable or touch the plug with wet hands.
Use only 100~240V power and do not plug multiple products into one socket.
Do not expose the cable to the floor.
The adapter is only for WINDORO.
Do not put metallic substances on the charging port.
Electrical shock hazard.
Operation fault and electrical shock hazard.
Electrical shock hazard and fire hazard.
Electrical shock hazard and fire hazard.
Fire hazard and operation fault.
Operation fault.
The Main Power Supply
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Part Names and Functions – Navigating Module
6
Bottom: Strong permanent magnet.
D
B
A
C
E
1
4
6
2
3
5
7
Area to receive signals from
the remote control.
Magnetic force controller
Knob adjuster for optimum magnetic force, monitor LED light if force is too strong or weak.
1
Handle
ONLY use the HANDLE to attach the modules on window. DO NOT ATTACH the device
holding other parts of the module, it may result in personal injury and/or property damage.
4
Bumper
When bumper sensors reach windowsill, WINDORO will move in the opposite direction.
* Strong pressure on the bumpers can cause an operation fault.
5
Running Wheels
Before using this device, always clean dusts and foreign substances.
6
Side Wheels
Before using this device, always clean dusts and foreign substances.
7
Charging Port
Charge the device only by using WINDORO power adaptor, device will not charge unless
POWER switch is OFF.
3
Power switch
Main POWER switch.
* Magnetic force remains regardless of the main POWER switch is ON or OFF.
2
STATE: Signal lamp
STATE light turns green when both modules are on. If STATE lamp does not turn green, Please
wait for 15 seconds after restarting the device. Communication will be reset automatically.
D
POWER/STOP: ON/OFF button
To turn WINDORO on, press POWER/STOP for 2 seconds. You will hear a beep and WINDORO is on.
To turn WINDORO off, press POWER/STOP for 2 seconds. You will hear a beep and WINDORO is off.
A
START/PAUSE: Button to start cleaning cycle or pause
To start WINDORO, press START/PAUSE for 2 seconds. WINDORO will start a cleaning cycle.
To pause WINDORO, press START/PAUSE for 2 seconds. WINDORO will pause a cleaning cycle.
B
CONTROL: Optimum magnetic force lights
C
When two modules attached to a window.
Indicates the magnetic force is too strong or tooweak
to work. Adjust the controller onto WEAK or STRONG.
Indicates the magnetic
force is ready to work.
GREENRED
CHARGE (IN/OUT) : Embedded battery lamp
WINDORO uses the battery light to indicate status of charge. Once WINDORO used 80% of
battery capacity, it will automatically return to the initial spot and stop.
Green - Fully Charged or 80%, Yellow - 70% or below, Red - 20% or Battery empty.
E
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Bottom: Spinning plates for microfiber pads.
6
A
E
1
4
3
2
5
7
7
Part Names and Functions – Cleaning Module
Detergent nozzles
WINDORO Detergent Inlet
DO NOT overfill. Refill as needed. Maximum detergent capacity is 40 ml.
1
Handle
ONLY use the HANDLE to attach the modules on window. DO NOT ATTACH the device
holding other parts of the module, it may result in personal injury and/or property damage.
4
Bumper
When bumper sensors reach windowsill, WINDORO will move in the opposite direction.
* Strong pressure on the bumpers can cause an operation fault.
5
Auxiliary Wheels
Before using this device, always clean dusts and foreign substances.
6
Side Wheels
Before using this device, always clean dusts and foreign substances.
7
Charging Port
Charge the device only by using WINDORO power adaptor, device will not charge unless
POWER switch is OFF.
3
Power switch
Main POWER switch.
* Magnetic force remains regardless of the main POWER switch is ON or OFF.
2
POWER/STOP: ON/OFF button
To turn WINDORO on, press POWER/STOP for 2 seconds. You will hear a beep and WINDORO is on.
To turn WINDORO off, press POWER/STOP for 2 seconds. You will hear a beep and WINDORO is off.
A
CHARGE (OUT) : Embedded battery lamp
WINDORO uses the battery light to indicate status of charge. Once WINDORO used 80% of
battery capacity, it will automatically return to the initial spot and stop.
Green - Fully Charged or 80%, Yellow - 70% or below, Red - 20% or Battery empty.
E
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Part Names and Functions – Remote Controller
8
High StrongDense
Normal NormalNormal
Speed LiquidSpace
HOME
A
1
C
2
B
3
STOPSTART
PAUSE
•
•
•
Operating range for REMOTE is approximately
10 feet from the navigating module.
REMOTE only sends infrared signals to navigating
module.
REMOTE will only operate if main POWER is ON.
Note for remote controller usage.
Home
WINDORO will return to initial spot of attachment.
2
Manual Mode
3
UP/DOWN: Directional button for manual mode, WINDORO will move horizontally.
LEFT/RIGHT: Directional button for manual mode, WINDORO will move vertically.
Automatic Mode
1
START: To start a cleaning cycle.
STOP: To stop a cleaning cycle.
PAUSE: To pause a cleaning cycle.
SPACE – cleaning space
Dense: The robot cleans densely, the maximum value is 3.
Normal: The robot cleans lightly, the minimum value is -3.
B
LIQUID – the volume of detergent
C
Strong: The volume increases.
Normal: The volume decreases.
SPEED – moving speed
A
High: To increase speed, maximum speed is 10cm/sec.
Normal: To decrease speed, minimum speed is 6cm/sec.
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9
Product Features and Components
PLEASE BE AWARE OF THE FEATURES AND COMPONENTS OF THIS PRODUCT. THIS PRODUCT CONTAINS STRONG PERMANENT MAGNETS
WHICH NEEDS TO HANDLED WITH CAUTION. FAILURE TO FOLLOW INSTRUCTIONS OR KNOWING ALL COMONENTS MAY RESULT IN SERIOUS
INJURY, MALFUNCTION OF THIS DEVICE, AND/OR PROPERTY DAMAGE.
2.9kg (IN: 1.6kg, OUT: 1.3 kg) 3.2kg (IN: 1.8kg, OUT: 1.4 kg)
WINDORO for Single Panes WINDORO for Double Panes
[IN] 218x211x51mm, [OUT] 210x208x47mm
8 centimeters per second
Less than 25 Watts
Rated voltage AC 110/220v, voltage DC 15v, 1.6A
Li-ion body(11.1v 2200mAh), out (7.4v 1800mAh)
Around 150 minutes
Around 90 minutes
IR receiver system
Zigzag
Weight
Thickness Criteria
Noise
Size
Moving speed
Voltage
Adapter
Battery
Charging time
Usage time
Remote control
Cleaning mode
Less than 60dB
thickness 5~15mm thickness 16~28mm
A
E
D
B
C
F
WINDORO navigating/cleaning module
A
WINDORO consists of navigating module and cleaning module.
One Remote Controller
B
After attaching WINDORO on window, you can use the remote controller to operate
WINDORO safely and conveniently.
The WINDORO Adapter
C
ONLY USE WINDORO Y-ADAPTER TO CHARGE WINDORO. The Y-type adapter is only for
WINDORO. Use it to charge the navigating and cleaning module at the same time.
WINDORO Detergent
D
Pour it into the inlet of the cleaning module to a maximum capacity is 40 ml.
FOR MAXIMUM PERFORMANCE, ONLY USE WINDORO DETERGENT.
If other detergents are used, it may cause imperfect cleaning or operation faults.
WINDORO Microfiber pads
E
There are 12 microfiber detachable pads included in the box. After using them,
thoroughly wash them for reuse.
USE WINDORO PADS ONLY.
The magnetic force of the product is adjusted to the thickness of the WINDORO pads,
hence if you use other pads, it may cause imperfect cleaning, operation faults, or
the device may fall.
WINDORO Edge cleaning kit
F
Edge pad+Fix plate. The Edge cleaning kit is used for cleaning the edge of the window,
attach edge pads to the cleaning module.
EDGE CLEANING KIT IS ONLY FOR WINDORO.
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Usage – Communication setting of the device
10
THIS PRODUCT CONTAINS STRONG PERMANENT MAGNETS WHICH CAN DISTURB INITIAL SETTING OF THE DEVICE.
Press the POWER button on the cleaning module.
1
twice.
Press the POWER button for 4 seconds until it beeps
2
Press the POWER/STOP button on the navigating module.
3
beep three times.
Press the START/PAUSE button for 6 seconds until it
4
If The State LED does not turn Green after turning on the Power of navigating and cleaning module.
Wait for 15 seconds. Communication will be reset automatically.
(If it does not turn green within 15 seconds. Reset the communication following instruction below)
POWER
START/
PAUSE
If it does not turn green within 5 seconds, contact service center.
If you like, Please refer to the YouTube clip.
[ communication setting ] http://www.youtube.com/watch?v=lDbjM7F3544
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11
Usage – Vertical or Horizontal Initialization of the product
THIS PRODUCT CONTAINS STRONG PERMANENT MAGNETS WHICH CAN DISTURB INITIAL SETTING OF THE DEVICE.
If WINDORO is operating diagonally after detecting the window frame size, reset the vertical and horizontal values.
WINDORO has a sensor to detect its position vertically and horizontally by measuring where to locate itself for a correct operation.
However, a sudden change in temperature and a strong magnetic force can influence the sensor and measurement values. When
WINDORO is operated distortedly more than 30°, initialize the product vertically and horizontally as follows.
Vertical/horizontal initialization is set in navigating module.
Charge
(OUT)
START/
PAUSE
Turn on the Power of the Inside navigation device.
1
Press the START/PAUSE button on the navigating module for 5 seconds
until it makes a beeping sound.
Check if Charge (OUT) LED blinks in green.
WINDORO will enter the vertical/horizontal initialization mode.
2
*
*
Locate the navigating module to a horizontal position against the
window as indicated in the picture.
Make the LED display of the navigating module point right with the navigating
module horizontal to the floor.
Use the corner of the window or the wall.
3
*
*
Charge
(OUT)
START/
PAUSE
Press the START/PAUSE button on the navigating module for a short time.
The X-axis is set with a beeping sound.
Check if Charge (OUT) LED blinks red light.
4
*
L ocate the navigating module at a vertical position against the window
as indicated in the figure.
Make the LED display of the navigating module point to the top, and the navigating
module to the floor.
Use the corner of the window or the wall.
5
*
*
Charge
(OUT)
START/
PAUSE
Press the START/PAUSE button on the navigating module for a short time.
The Y-axis is set with a beeping sound. Check if Charge (OUT) LED light is red,
not blinking.
(The light will vary to green, yellow or red lights according to its state of charge.)
Vertical/horizontal initialization is completed.
6
*
*
If you like, Please refer to the YouTube clip.
[ The vertical and Horizontal initialization ] http://www.youtube.com/watch?v=XqE82-uvu0E
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Usage
12
THIS PRODUCT CONTAINS STRONG PERMANENT MAGNETS WHICH NEEDS TO HANDLED WITH CAUTION. FAILURE TO FOLLOW INSTRUCTIONS
OR KNOWING ALL COMONENTS MAY RESULT IN SERIOUS INJURY, MALFUNCTION OF THIS DEVICE, AND/OR PROPERTY DAMAGE.
Check the navigating and cleaning module of WINDORO before using the product.
1
*
*
*
*
Tip If the window is excessively dirty, put a little amount of the detergent onto the pads, or run 2 or more cycle replacing pads for
maximum results.
Clean the wheels of the moth modules. Dust and foreign substances formed on the wheels may cause the product to slip or will not
operate properly.
Check the bottoms of the both modules. Foreign substances such as nails or wires may cause damage on window.
Refill the WINDORO detergent into the inlet of the cleaning module to a maximum of 40ml.
Attach the pads on the bottom of the cleaning module.
Edge cleaning kit installation.
2
*
*
*
Edge cleaning kit : Edge pad + Fix plate
The Edge cleaning kit is to clean edge of the window, attached to the
edge of the cleaning module.
Edge cleaning kit ONLY for WINDORO.
5mm.
Figure A
Figure B
Figure C
①[Figure A] Find where the Edge cleaning kit should be placed.
② [Figure B] Fix the Edge pad to the plate.
③[Figure C] Put the Edge cleaning kit the bumper of the cleaning module.
*Make sure that the Edge cleaning kit remains the height of about 1/10 of an inch
Before using Windoro, It would be better to wet the pad with the Windoro detergent.
User's Tip/ Note.
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13
Usage
THIS PRODUCT CONTAINS STRONG PERMANENT MAGNETS WHICH NEEDS TO HANDLED WITH CAUTION. FAILURE TO FOLLOW INSTRUCTIONS
OR KNOWING ALL COMONENTS MAY RESULT IN SERIOUS INJURY, MALFUNCTION OF THIS DEVICE, AND/OR PROPERTY DAMAGE.
When the Charge status light is red, recharge WINDORO. Follow the instructions below when recharging WINDORO.
*
*
*
*
Charge the device with WINDORO adapter.
Turn off the power switch of both navigating and cleaning module.
WINDORO will not charge if neither switch is ON.
The Charging light is red during charging, and it turns green when
the charging process is completed.
If CHARGE(IN/OUT) light doesn't come on, check all switches and
connections. Turn on the Power switch and Turn it off again.
OFF OFF
Turn on the inside and outside devices.
3
STRONG
WEAK
Control
Attaching the product.
4
WEAK
*
*
*
*
*
10cm
10cm
Adjust magnetic force controller onto weak position.
Attach the navigating and cleaning module with the handles pointing in the same direction. If the modules attaches in different directions, the
product cannot be attached or can be attached incorrectly because of the differences of the magnetic N-S forces.
Attach the device above 2 inches from the windowsill.
After attaching the product, check the Control LED of the navigating module for the state of the magnetic force. The product works only when
the Control LED is green.
Adjust magnetic force controller as needed.
- RED: The magnetic force is too strong or weak. Adjust controller onto WEAK or STRONG.
- GREEN: the magnetic force is ready to work. However, the magnetic force can be a little weak depending on the situation. Adjust the controller
as needed.
*
Turn on the power switch on the top of the inside device and on the
side of the outside device.
*
Turn on the power for the inside and outside devices by pressing the
buttons on the top of the devices.
- Inside device: press the POWER/STOP button for more than 2 seconds,
and the lamp light will be turned on with a beeping sound.
- Outside device: press the POWER button for more than 2 seconds,
and the lamp light will be turned on with a beeping sound.
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Usage
14
THIS PRODUCT CONTAINS STRONG PERMANENT MAGNETS WHICH NEEDS TO HANDLED WITH CAUTION. FAILURE TO FOLLOW INSTRUCTIONS
OR KNOWING ALL COMONENTS MAY RESULT IN SERIOUS INJURY, MALFUNCTION OF THIS DEVICE, AND/OR PROPERTY DAMAGE.
Cleaning, Starting and Pausing.
5
*
*
*
Press the START/PAUSE button to start a cleaning cycle.
Press the START button on the remote controller to start a cleaning cycle.
Press the PAUSE button to pause.
Cleaning
7
*
*
*
*
WINDORO moves from top to bottom and from left to right to check the width of the window to be cleaned.
When the width of the window is less than 6 feet, the product will clean the window in single mode.
When the width of the window is more than 6 feet, the product will clean the window in double mode.
After the cleaning cycle, the product stops in the initial spot and will make a beeping sound three times.
(The position where the device stops can be different from the initial spot if there is dust on the window.)
Stop
6
*
*
*
Press the POWER/STOP button to stop cleaning.
Press the STOP button on the remote controller to stop cleaning
When the device restarts, it will start a new cleaning cycle.
START
PAUSE
STOP
START
PAUSE
STOP
POWER/
STOP
Control
Charge
(IN)
Charge
(OUT)
State
Control
Charge
(IN)
Charge
(OUT)
State
START/
PAUSE
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15
Frequently Asked Questions (FAQ)
The questions below are often asked.
When the product is malfunctioning, check the questions below for solutions.
What should be done if the product does not work?
A
A
A
A
Q
What causes the inside navigation to slip?
A
A
Q
What can be done when the WINDORO sticks on the window frame and does not move?
A
Q
How can the product be detached from the window when it is out of reach?
A
A
A
A
Q
What is the reason for using the WINDORO detergent and WINDORO pads?
A
A
A
Check the display.
When none of the lamps on the display are lit, check if the power is turned on. (See pages 6,7,and 13)
Check if the IN/OUT Charge LED in the LED display on the inside tool light is green.
If the lamp is red, charge the product. (See page 6,7,and 13)
Check if the Control LED in the LED display on the inside tool light is green.
If the lamp is red, the product does not work. (See page 13)
Check the State LED of inside tool.
If the light was off[out], the product does not work. Set the communication. (See page 10)
Even though the control LED display light is green, the magnetic force can be malfunctioning. Turn the magnetic
force controller onto strong. (See page 13)
Check if there is dust or foreign substances on the wheels of the inside navigation and the inside of the window.
Always clean the wheels before using the product.
It can happen if the product does not have enough space when it starts cleaning. Attach the WINDORO above 10cm
from the window frame before it starts working.
You are available the remote control after inside tool is on.
Pull the inside navigation in the direction that the wheels are rolling pointing until the outside device comes within
reach. Make sure that the outside device is moving in unison with the inside device. If you move the product in the
opposite direction of the wheels, it can fall.
When the inside and outside devices come within reach, grab the handle and detach the product from the window.
When the product stops out of reach, do not try to detach it from the window. If you do that, the product can fall.
Contact the service center.
Like the wheels and other components, the microfiber pads influence the optimum magnetic force of WINDORO.
If you use other pads, the optimum magnetic force cannot be adjusted.
Other detergents can block the nozzles. Use the WINDORO detergent only.
The spray volume of the outside cleaning tool is set for the WINDORO detergent. Other detergents can cause imperfect
cleaning and stains on the window.
Q
10cm
10cm
Control
Control
Charge
(IN)
Charge
(OUT)
State
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Troubleshooting
16
WINDORO WILL BEEP OR LED LIGHT WILL ALSO BLINK TO TELL YOU IT HAS AN OPERATION FAULT.
REFER TO THE CHART BELOW TO RESOLVE WINDORO’S PROBLEM.
WINDORO does not work.
The navigating module slips.
WINDORO attached to the window frame and does
not move.
After sensing the width of the window, the working
direction is not correct.
The detergent sprayer does not work.
WINDORO does not perfectly clean the top of the
window and the window frame.
Excessively dirty window is not cleaned well with
one cleaning cycle.
WINDORO is shaken when it moves up and down
and the direction is not correct.
WINDORO stopped out of reach.
What is the reason for using the WINDORO detergent
and WINDORO pads?
WINDORO does not touch the window frame.
It takes too long to clean and WINDORO cleans the
same area repeatedly.
WINDORO returns to the initial spot without a
cleaning cycle.
The remote controller does not work.
Pad traces remains on the window after cleaning.
WINDORO moves slowly in some sections.
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Check the display status. (See page 6,7) (communication/magnetic force/power supply)
Check if the power is turned ON.
Check if the IN/OUT Charge light is green. If the IN/OUT charge light is red, WINDORO needs to be
charged. (See page 13)
Clean the wheels of the navigating module.
Even if the CONTROL light is green, the magnetic force can still be malfunctioning.
Adjust the magnetic force controller as needed. (See page 13)
WINDORO bumper sensors can work sensitively according to the silicon of the window frame or
the shape of the corner.
Remove foreign substances (dusts, obstacles) from the window and the window frame.
Clean the side wheels.
Operate WINDORO in manual mode with remote controller.
Remove dusts from the driving wheels.
Reset WINDORO's software.
The detergent sprayer works after any air inside it is dispelled. Wait for a while.
- If WINDORO cleaned the window without spray, turn it off and restart.
Then detergent spray will work from the beginning.
Adjust the magnetic force to the optimum magnetic force as needed.
Partial cleaning is possible in the manual mode.
Apply some detergent on the microfiber pads and run WINDORO for 2 or 3 cycles.
- If the window is excessively dirty, apply some detergent on the pads before first cleaning cycle.
WINDORO moves in a zigzag pattern, so it can change its path on the top or bottom of the window
according to the type of window frame, but WINDORO moves straight after a bumper senses the
window frame.
Remove obstacles from the window before using the product.
Operate WINDORO in manual mode with remote controller.
Attach the safety reel to WINDORO when you use the device in dangerous places.
Manually move the navigating module on the window slowly.
WINDORO sprays a small amount of detergent. If you do not use WINDORO detergent, the nozzle
can be clogged.
WINDORO pads are designed to maximize the cleaning.
If the pads are too thick or too thin, the cleaning may not be perfect or the pads may not spin.
WINDORO moves according to the bumper sensor.
Remove the obstacles. (thick stickers, picture frames etc.)
Magnetic force influences the cleaning time. Adjust the cleaning space with the remote controller.
Adjust the magnetic force to the optimum magnetic force.
Check the battery charge status light. Always charge WINDORO before using it. Check both the inside
and outside devices and charge them at the same time. (for more than two hours)
If WINDORO senses obstacles during beginning of a cleaning cycle, it will return to the initial spot
of attachment. Remove the obstacles.
Turn on the power switch of the navigating and cleaning module.
Replace remote controller batteries.
Use only WINDORO detergent.
Check if the window is stained with oil.
Use clean pads.
Control the detergent sprayer to use less detergent or force.
WINDORO detects obstacles using its bumper sensors. After it senses the size of the window frame,
it decreases its speed where it sensed an obstacle, to change its direction.
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Troubleshooting Check Lists
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17
Problem while using and Solution
THIS PRODUCT CONTAINS STRONG PERMANENT MAGNETS WHICH TO HANDLED WITH CAUTION. FAILURE TO FOLLOW INSTRUCTIONS OR
KNOWING ALL COMPONENTS MAY RESULT IN SERIOUS INJURY, MALFUNCTION OF THIS DEVICE, AND/OR PROPERTY DAMAGE. IF TWO
MODULES ARE ATTACHED, FOLLOW INSTRUCTIONS BELOW TO DETACH THEM.
ALWAYS lay down WINDORO on the ground and follow instructions below.
ALWAYS lay down WINDORO on the ground and follow instructions below.
ALWAYS lay down WINDORO on the ground and follow instructions below.
NEVER place bottoms of two modules close to each other. [figure A]
Strong magnets will attract each other and two modules could be attached, and
this could result in serious injury.
If two modules are attached, NEVER try to pull against each other as shown in
[figure B], It could damage the device, and you could get seriously injured.
Follow instructions below.
Lay down attached modules on the ground with Navigating module FACING UP.
Turn magnetic force controller to WEAK position [figure C].
Due to a strong magnetic force, controller knob will be tightened.
DO NOT FORCE the knob, turn only what you can without force.
Stand WINDORO sideways, then try sliding two modules from each other with force
[figure D].
Once magnetic force is released, two modules will be separated [figure E].
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WEAK
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Hold on
Please refer to troubleshooting section (page 15, 16)
before contacting service center.
Hold on
Please refer to warranty section (page 19)
before contacting service center.
Product
Model name
Date of purchase
Agent
Serial No.
WINDORO
WCR-I001
20 . . .
SRN(IN): DI2R180811001
SRN(OUT): DO2R180811001
STICKER
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19
Warranty
PLEASE READ THE FOLLOWING FOR WARRANTY AND FREE SERVICE INFORMATION BEFORE CONTACTING SERVICE CENTER.
SERIAL NUMBER IS REQUIRED TO BE ELIGIBLE FOR WARRANTY AND FREE SERVICES.
According to the notice from the Fair Trade Commission on consumer disputes resolutions
by product, ILSHIM GLOBAL Co., LTD. guarantees the product as follows:
ILSHIM GLOBAL Co., LTD. or other partners will provide services when you apply for services during the warranty period.
The compensation, acceptance and notification of services to be performed will be indicated within ___ days from the request,
and the compensation will be provided within ___ days from the customer notification.
The terms of guarantee of WINDORO (WCR-1001) is one year, and the related parts will be available for five years.
Service Description
Free Services
Repairs caused by any sign of abuse, disassembling or repairs of the WINDORO by unauthorized service center.
Repairs caused by injecting the wrong substances into the device.
Repairs or damage caused by dropping the device.
Repairs caused by using wrong voltage and/or wrong power adapter.
Disfigurement or deformation from organic solutions such as thinner or benzene.
Repairs caused by using other consumable materials (adapters, batteries, pads, detergent and cleaning kit)
and optional materials (safety reels and stands), instead of materials created exclusively for the product.
Repairs caused by natural disasters such as: lightning, fire, typhoons or floods.
Replacement of consumable materials (running wheels, auxiliary wheels, microfiber pads and WINDORO detergent,
WINDORO cleaning kit)
When the “safety instructions” in the user’s manual have been ignored.
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Service Charges will be Required in the Following Circumstances
This warranty does not cover part failure due to abuse or by negligence or natural disasters.
If this device is used for commercial use, the terms of warranty will be reduced by 50%.
Warranty period for batteries are six months.
We will repair, without charge, any defects due to faulty parts or malfunction for one year from the date of purchase.
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Songnae-Ri 30, Namsan, Kyungsan-City, Kyungbuk 712-862, Republic of Korea
Tel. ++82 53 852 5237
Fax. ++82 53 852 5239
E-mail. [e-mail]
www.iwindoro.com
Provide service center with model and serial number, cause of the fault, contact
information and our staff will kindly consult your questions.
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