impact Polycom VVX 300 User manual

www.impacttelecom.com
Contacts
Customer support:
855-997-6353
[email protected]
myaccount.impacttelecom.com
@
Voicemail: Setup and Access
From the Homepage, select Messages and click on the Settings tab. From here you
can enable or disable voicemail and change your options.
Voicemail Instructions
Recording a greeting
Select the Record button, and enter a phone number
you would like to be called at in the “Call me at”
field. Assign a greeting name to the Recording and
select Call. You will then be called by the system and
prompted to record your new greeting.
Voicemail to Email
Your voicemail messages will
be sent to the email associated
with your account. Under
Unified Messaging you can
choose the format for delivery.
To Access from Device
To Access from Other Phone #
When in any menu, press # to go back to the previous menu.
Your voicemail password is the same as your account password.
*98
System will prompt for password upon entering *98
Call your phone number and press *
During voicemail greeting prompt, you will be requested
to enter a password
Press 1
2
5
6
7
For New Messages Go to Messages
For Old Messages Go to Messages
To Set Options Go to Options
To Change Greetings Go to Greetings
To Recover Deleted Messages
Press 1
2
3
4
5
6
#
To Save
To Repeat
To Forward
To Delete
For Next Message
To Reply
To Finish
Press 1
2
3
#
To Record Greeting
To Review Greetings
To Select Greeting
Go To Previous Menu
Press 1
2
Change Password
Record Name
Re-record press 1 (Have multiple greetings)
*You may not forward your voicemail to a ring group.
For additional information please refer to the User Guide at
www.impacthostedpbx.com/support
Main menu
Greetings
Messages PLAYS MESSAGE THEN
Options QUICK START
GUIDE IMPACTCONNECT
HOSTED PBX
Polycom VVX 300 and VVX 310
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Log in to manage features online at vportal.impacttelecom.net.
Use your username: yourextension@yourdomain
Password: Digits only (5-10 characters)
Check your credentials with your administrator.
My Account Login
1To enable per-call forwarding
As your phone rings, press Forward, enter the forwarding number, and press Forward.
From Lines view:
Press the phone Line key, enter the
phone number, and press Send.
From Home view:
Select New Call using the left and right arrow
keys. Enter the phone number, and press Send.
Timesaver: Placing Calls Quickly
Select a recent call or Favorite, or select a contact’s phone number in the Contact Directory.
Place a Call
Placing a Domestic Call
2
To make a call to the United States,
dial
the area code + the phone number
Pick up the handset, or press or . Enter the phone number, and press Send.
Or enter the phone number first, then press Dial, pick up the handset, or press or .
Placing an International Call*
To make a call to a country outside
of the United States, dial
011 + the international phone number
*You are only able to make an international call if this feature has been enabled for your service.
Microphone Mute
8
During a call, press so other parties can’t hear you. To disable Mute, press
again. This applies to calls using the handset, headset, and speakerphone.
Selected Star Codes
7
*72 then Forwarding Number then #
*73
*40
*77
*87
*99 then extension then #
Set “Forward Always” destination
(where to always forward your calls)
• Deactive Always Forward and have it ring back
to your extension again
• Re-activate Always Forward to the number
you set using *72
To Activate "Reject Anonymous Calls"
To Deactivate "Reject Anonymous Calls"
To Transfer Call To Another Extension’s Voicemail
Action Code
Forward a Call
6
To enable call forwarding
To disable call forwarding
Press Forward from Home or Lines view. Select the forwarding type to enable, enter
a forwarding number, and press Enable.
Press Forward from Home or Lines view, select the forwarding type to disable, and
press Disable.
Transfer a Call
5
From Calls view, press Transfer or , and call the other party. When you hear the
ringback tone, or after you talk with the other party, press Transfer or again.
Press Blind to complete a transfer without waiting for the ringback tone.
Answer a Call
3
To answer with the speakerphone, press or tap Answer. To answer with the
handset, pick up the handset. To answer with a headset, press .
To answer a new call while on an active call, press Answer. The current call will be held.
4Call Hold and Resume
From Calls view, press or . Remember to highlight the call first.
To resume a held call, press Resume or again.
HOLD
9
Your phone has four main Views: Home, Calls, Active Call, and Lines view (the default).
You can access Home and Lines view at any time. If your phone has one or more
calls, you can also access Calls or Active Call view. For Home view from any menu,
press . Press to alternate between Home and Lines view.
Phone Views
Home view displays icons you can select
to access phone functions. You can use
the right, left, up, and down arrow keys to
display more icons.
Home View
10
Lines view displays phone Lines, Favorites,
and soft keys.
If your phone is idle, you can press the
Line key to access the Dialer.
Lines View
11
If your phone has one or more calls, you
can access Calls view.
Call color indicates status:
•Medium grey—Active call
•Dark grey—Incoming call
•White—Held call
Use the up and down arrow keys to
select a call (highlight it). The soft keys
control the highlighted call.
Calls View
12