CUSTOMER SERVICE
REPLACEMENT PARTS
If you need a replacement part, use only standard parts from commercial sources. Use o f surplus or second-run parts
will void warranty. If you have trouble locating a part, write IMSAi and include:
• Part number and description as shown in the parts lis t
• Serial number o f cabinet or board name and revision number.
• Date o f purchase.
• Nature of defect
Note: Parts damaged through carelessness or misuse will not be replaced under warranty.
TECHNICAL CONSULTATION
Need help with your kit or system?
We encourage you to call or write IMSAI fo r assistance with any technical problems (except program debugging and
"customizing” o f hardware for special application, which we will not handle).
The effectiveness o f our technical assistance depends on the information you furnish. Be sure to include:
• Serial number o f cabinet and/or board name and revision number. \
• Date of purchase.
• Exact description o f problem.
• Everything you have done in attempting to correct the problem.
• A ll switch positions, connections to other equipment, system configuration, operation procedure, voltage
readings and any other information that you th in k might be useful.
Note: Telephone traffic is lightest at midweek. . . please be sure your manual and all notes are on hand at time o f
call.
REPAIR SERVICE
Service facilities are available for both warranty and non-warranty repair work. I f this service is desired, send IMSAI:
• Name and address.
• Date o f purchase.
• Copies of all correspondence and notes relevant to the problem.
• A complete description o f the problem.
• Authorization to return your k it CO.D. for service (IF ANY) and shipping charges.
• The equipment to be repaired should be sent to IMSAI well packed.
• The original packing slip number.
