InFocus ProjectorNet User manual

ProjectorNet
Cutting-edge projector management software.
User’s
Guide

Copyright © 2002 by InFocus Corporation
Wilsonville, Oregon. All rights reserved.

InFocus Corporation
27700B SW Parkway Ave. Wilsonville, Oregon 97070 USA
European Office: Olympia 1, NL-1213 NS Hilversum, The Netherlands
May, 2002
Trademarks
Apple, Macintosh, and PowerBook are trademarks or registered trademarks of
Apple Computer, Inc. IBM and PS/2 are trademarks or registered trademarks of
International Business Machines, Inc. Microsoft, PowerPoint, and Windows are
trademarks or registered trademarks of Microsoft Corporation. InFocus and LP
are trademarks or registered trademarks of InFocus Corporation.

iii
TA B L E O F C O N T E N T S
Introduction 1
The ProjectorNet User’s Guide 1
About this User’s Guide 2
If You Need Assistance 3
Warranty 3
About ProjectorNet 5
ProjectorNet Overview 5
ProjectorNet Components 5
The ProjectorNet Software 5
Network Connectivity Options 6
ProjectorNet Hardware - Legacy Compatibility 7
User Categories 7
System Architecture 9
ProjectorNet Usage Model 10
ProjectorNet for Administrators 13
Overview 13
About the ProjectorNet MMC snap-in 13
System Requirements 14
Projector Device Connectivity 15
Installing ProjectorNet on the Server 15
Information Needed for Installation 15
SQL Server and MSDE 16
Microsoft Exchange 16
Installation Steps: ProjectorNet Server Software 16
Installation Steps: ProjectorNet MMC Client Software 18
ProjectorNet Log Files 19
Installation Error Message 19
Setting Up ProjectorNet for E-mail Notification 20
Setting Up ProjectorNet 22
Services Overview 24
User Group Overview 30
Events Overview 32
Projectors Overview 34
Directory Overview 36
ProjectorNet Maintenance 40
Service Control Manager 40
Starting, Stopping and Pausing Services 40

iv
InFocus Projector Administration Service 41
InFocus Locator Service 42
InFocus Directory Service 42
InFocus Serial Filter Service 42
Startup Type 42
Event Viewer 43
Filtering Events 46
ProjectorNet for the End-User 49
Overview 49
System Requirements 49
Installation 50
Information Needed for Installation 50
Installation Steps 50
Using ProjectorNet 51
Services 52
Users 52
Events 53
Projectors 59
Directory 68
Appendix 73
Supported Projectors 73
Menu Items, Tool Bar Icons, and Results Pane Options 74
Menu Items 74
Tool Bar Icons 75
ProjectorNet Administration Console Results Pane 76
78
ProjectorNet Software Options 78
ProjectorNet Accessories 79
Glossary 81
Index 85

1
INTRODUCTION
ProjectorNet support, upgrades,
and other helpfull information can
be found on the Worldwide Wed
at www.infocus.com/projectornet.
The InFocus®ProjectorNetsystem is a complete projector net-
working solution. It is designed to extend the life of projectors,
prevent projector theft, avoid projector downtime, and provide
warnings on issues such as low lamp life and projector errors. By
utilizing client/server software, it allows the control of projectors
with built-in network capability, and through the use of optional
Network Adapters it allows the control of legacy InFocus, ASK,
and Proxima projectors that do not have network capabilities.
Be sure to read the “Readme” file
included on the ProjectorNet CD
for the latest information regarding
installing and setting up Projector-
Net.
ProjectorNet is designed to enable IT Administrators to install,
set up and maintain the ProjectorNet system. It also allows end-
users designated as Help Desk and Facilities personnel to
remotely monitor, control, and troubleshoot multiple projectors
widely distributed throughout an organization by connecting
them to the corporate Local Area Network (LAN).
ProjectorNet operates as a snap-in within the Microsoft®Man-
agement Console (MMC), an existing graphical user interface
concept.
The ProjectorNet User’s Guide
This User’s Guide can be printed
out as a double-sided document
from the “ProjectorNet.pdf” File
available on the ProjectorNet CD
and the ProjectorNet directory on
the server.
This User’s Guide is written for both the ProjectorNet Adminis-
trator and the ProjectorNet end-user, such as Help Desk and
Facilities personnel. Please note that the majority of the chapters
in this User’s Guide are intended to be read and used by your
network administrator or IT professional (the ProjectorNet
Administrator) who is to install, set up, and maintain Projector-
Net on a corporate LAN.
A single chapter, “ProjectorNet for End-Users,”focuses on actu-
ally using ProjectorNet, and is designed for the Help Desk and
Facilities personnel who perform the projector monitoring and
troubleshooting duties via ProjectorNet.

2
Introduction
About this User’s Guide
The following headings introduce and briefly describe what to
expect in the chapters of this guide.
The majority of this User’s Guide
chapters are intended to be read
and used by the IT Administrators.
If you are an end-user of
ProjectorNet, just read the
“Introduction,”“About
ProjectorNet,”“ProjectorNet for
End-users”chapters and the
Appendix.
Introduction
This chapter, gives a very high-level glance at the ProjectorNet
system, the audiences targeted for this User’s Guide, this User’s
Guide’s organization, and where to find assistance. This section is
written for both Administrators and end-users.
About ProjectorNet
In the “About ProjectorNet”chapter, a more detailed overview of
ProjectorNet and its components can be found along with defini-
tions of the “User Categories“and a sample “System Architec-
ture“layout. This chapter is intended for both Administrators
and end-users.
ProjectorNet for Administrators
The “ProjectorNet for Administrators“chapter contains an over-
view of the installation process, a list of information needed
before embarking upon the installation, and a detailed explana-
tion of the installation process.
This chapter also instructs Administrators on getting Projector-
Net running, setting up the ProjectorNet server application, and
discusses maintenance instructions. This chapter is intended for
Administrators, not for the end-users.
ProjectorNet for End-Users
This chapter details the installation and setup processes for the
end-users of ProjectorNet, as well as describes each of the tasks
that the end-user can manage. An end-user is the Helpdesk,
Facilities, or any other deignated staffer who is to use the soft-
ware on an everyday basis to remotely monitor, control and trou-
bleshoot multiple projectors.
Appendix
The Appendix lists projectors supported by ProjectorNet and
describes menu, toolbar, and window interface options. This
chapter is intended for both Administrators and end-users.

3
Glossary
The Glossary contains terms that are used in our descriptions of
both networks and ProjectorNet.
If You Need Assistance
The first place to look for help is in this manual. The software also
contains an on-line Help system that is listed as a book within the
MMC’s Help application. Just select the ProjectorNet book to
view its topics, or browse through the index to locate a topic that
can answer your question.
Help can also be found at the Service and Support section of our
website at http://www.infocus.com/projectornet. You’ll find a Tech-
nical Library, FAQs, and support contacts including a technical
support e-mail form.
The software also contains an on-line Help system that is listed as
a book within the MMC’s Help application. Just select the Projec-
torNet book to view its topics, or browse through the index to
locate a topic that can answer your question.
If these sources don’t answer your question, call InFocus Cus-
tomer Service directly at 1-800-799-9911. Call between 6 a.m. and
6 p.m. PST, Monday through Friday. Service is available in North
America after hours and on weekends for a fee at 1-888-592-6800.
In Europe, call InFocus in The Netherlands at (31) 35-6474010.
In Asia, call InFocus in Singapore at (65) 6334-9005.
Or, send us an e-mail at [e-mail].
Our World Wide Web address is http://www.infocus.com.
Warranty
This product is backed by a limited warranty. The details of the
warranty are printed at the back of this manual.
If you have an optional Network Adapter, please refer to its
accompanying documentation to locate its warranty information.

4
Introduction

5
ABOUT PROJECTORNET
ProjectorNet Overview
As noted in the previous chapter, ProjectorNet is a system
designed to provide control and administration of multimedia
projectors from remote consoles. The system allows management
of legacy InFocus, ASK, and Proxima projectors that do not have
network capability, as well as projectors with built-in network
capability. By using an existing and familiar graphical user inter-
face powered by the MMC, ProjectorNet grants administrators
and privileged users remote access to a wide range of projector
maintenance and management functions.
A “legacy projector”is an InFocus,
ASK, and Proxima projector that
you have been using prior to the
advent of ProjectorNet. Although it
is not a network-capable projector,
it can become network-ready via a
Network Adapter. You don’t need
to replace older projectors with
new projectors to take advantage
of ProjectorNet.
The ProjectorNet system is easy to install, as both software and
optional hardware components operate out-of-the-box without
expensive customized programming.
ProjectorNet Components
ProjectorNet is primarily a client/server software package that
works with projectors that have built-in networking capability.
However, through the use of an optional Network Adapter, Pro-
jectorNet can manage legacy InFocus, ASK, and Proxima projec-
tors that do not have built-in networking capability. A list of
projectors that use the Network Adapter, and those that have
built-in networking capabilities are listed on page 73.
The ProjectorNet Software
ProjectorNet is delivered on a single read-only installation CD. It
contains both the server and client software.
The individual software components are listed below.
•Windows 2000 Administration Server and MSDE (Microsoft Data
Engine) database
The back-office server software and database are installed on
the same server machine. It is a centralized, non-dedicated
server application that communicates with all network-
enabled projectors on a network segment.

6
About ProjectorNet
•MMC Snap-in User Interface
The user interface is powered by the MMC Application Pro-
gram Interface (API). ProjectorNet’s layout of text items, dialog
boxes, and the lists of node attributes for property boxes has
been customized by InFocus. It is used to manage, diagnose
and control projectors from a remote location.
•Documentation
ProjectorNet contains the following documentation:
•ProjectorNet User’s Guide
This document is a PDF-formatted manual (Projector-
Net.pdf) intended for both the Administrator and the end-
users. It can be printed as a one-sided document, two-sided
document (duplex) if your printer supports it, or read from
the screen.
•ProjectorNet On-line Help
The on-line help is a standard HTML help system that can
be invoked by selecting the <F1> key or by selecting the
Help icon on the tool bar. It is part of the MMC snap-in’s
help system and resides as a “book“below the MMC
“book”icon in the Table of Contents.
•ProjectorNet Quick Start
The Quick Start is intended to aid the ProjectorNet Admin-
istrator in getting up and going in short order. It is included
on the inside pages of the CD jacket.
The CD also contains a Collateral folder where you can find a
ProjectorNet Presentation, a ProjectorNet Data Sheet, and a Fre-
quently Asked Questions (FAQ) document.
Network Connectivity Options
ProjectorNet supports two network connectivity options. These
options are:
•Projectors with built-in networking capability, such as the InFo-
cus LP790
•Projectors attached to a Network Adapter
ProjectorNet also supports common networking protocols
(TCP/IP), ensuring network compatibility.

7
ProjectorNet Hardware - Legacy Compatibility
A RS-232 to RJ-45 Serial Device Server, the Network Adapter, is
available from your authorized InFocus Corporation network
dealer. The Network Adapter is an optional hardware item and
not a requirement unless you have legacy projectors that you
want managed ProjectorNet. The ProjectorNet software requires
the Network Adapter in order to communicate to these legacy
InFocus, ASK, and Proxima projectors.
User Categories
ProjectorNet is based upon three User Categories. The User Cate-
gories are the privilege groups that maintain and operate Projector-
Net as needed. The three User Categories are:
•Administrator
•Facilities
•Help Desk
Administrator User Category
The Administrator User Category is similar to a network admin-
istrator. This category contains all of the functions relating to the
connection and configuration of projectors and servers to the net-
work.
The Administrator adds users and assigns privileges to the Facil-
ities and Help Desk categories. The Administrator is allowed to
add projectors and modify all projector attributes, users, servers,
and directories. In general, these functions are performed by the
IT department for other network resources such as file servers,
printers, etc.
Function User Category
Install and set up ProjectorNet
on the server
Administrator
Add and Remove ProjectorNet
servers
Administrator
Add projectors to ProjectorNet Administrator
Configure IP Addresses, Server
Names, TCP/IP Ports
Administrator
View Current Server Status Administrator
Add and Remove Users Administrator
Set User Privileges Administrator

8
About ProjectorNet
Facilities User Category
Conference Room projectors are typically managed by the
department that owns them, or by a corporate Facilities group. In
keeping with this model, the functions that support the actual
management of the projectors are included in the Facilities User
Category.
This category views and adjusts all preventative maintenance sta-
tuses and alerts. The Facilities User Category also has the ability
to set projector event parameters (such as lamp life threshold),
manage location and asset tracking, and specify the e-mail
address for each projector event message type, for example.
Help Desk User Category
The Help Desk User designation provides network privileges for
viewing all help desk status and control issues. For example, the
group in charge of troubleshooting all projector problems would
be set up as a Help Desk User.
Help Desk personnel have real-time access to projector settings.
This lets them assist users in a conference room with a problem
on a network-installed projector. Help Desk personnel can view
the current input source, power state, and other settings such as
Function User Category
Import and View Projector
Model Info
Facilities
Set Projector Location Facilities
Remove Projector from Server
Database
Facilities
Set Event Definition Parameters
(including E-Mail Address)
Facilities
View Event Log and Delete
Entries
Facilities
Add, Remove, and Edit Direc-
tory Info
Facilities
View Current Projector List
with Projector Status
Facilities

9
ceiling mount and rear projection. Functions are also available to
allow Help Desk personnel to change these settings on a remote
projector.
System Architecture
The following illustration (FIGURE 1) represents a basic view of the
ProjectorNet system architecture. It contains:
•Networked projectors
•The ProjectorNet server
•Administrator, Facilities, and Help Desk
FIGURE 1
ProjectorNet system architecture
Function User Category
Monitor Projector Status Help Desk
Update Projector Settings
including Power, Input Source,
etc.
Help Desk

10
About ProjectorNet
ProjectorNet Usage Model
The following diagram (Figure 2) illustrates a usage model for
ProjectorNet. In this example, there is a campus with three build-
ings connected together by a LAN. Each of the three buildings
has three floors with seven projectors in each building.
•The first floor of each building has three projectors connected
to the LAN through a Network Adapter.
•The second floor has one projector connected through a Net-
work Adapter.
•The third floor has three projectors connected to the LAN
through a Network Adapter and a DP8000 with a built-in net-
work interface card (NIC).
A non-dedicated ProjectorNet server controls all of the projectors
in these buildings. Available elsewhere on the network are three
different types of users:
•An Administrator
•A Facilities User
•A Help Desk User
All three users have different projector control and status author-
ities. The Administrator controls the overall ProjectorNet system
including servers, directories, events, and users. The Facilities
user has the authority to view any maintenance related issues
including lamp changes, filter cleaning, and other problems.
Finally, the Help Desk user can control and troubleshoot all pro-
jectors from a remote location, negating a trip to the actual con-
ference room holding the projector. See “User Categories”starting
on page 7 for more specific user category roles.

11
FIGURE 2
ProjectorNet Usage Model
Building 3
Building 2
Local Area Network (LAN)
Building 1
ProjectorNet Server Help Desk User Facilities User Administrator

12
About ProjectorNet

13
PROJECTORNET FOR ADMINISTRATORS
Overview
This chapter explains the processes for installing and setting up
the ProjectorNet server software. It also lists the information that
you, the ProjectorNet Administrator, should have at hand for the
server software installation. Finally, it details standard Windows
2000 maintenance processes that may help you should Projector-
Net need to be stopped, paused, or restarted.
This chapter is written for the
Microsoft Windows 2000 net-
work administrators and IT profes-
sionals who are to install, set up,
and maintain the ProjectorNet
software. To learn about installing
ProjectorNet for Help Desk and
Facilities personnel, please go to
page 50.
The software includes:
•ProjectorNet Server software and MSDE database
•MMC snap-in user interface
•InstallShield installation software
•The InFocus Projector Administration Service
•The InFocus Locator Service
•The InFocus Directory Service
About the ProjectorNet MMC snap-in
The primary administrative tool for the ProjectorNet software is
the MMC snap-in. It provides three user group privilege levels
(see “User Group Overview”on page 30) that allow users access
to specific information depending upon which user group they
are assigned to.
The MMC snap-in is designed for deployment to all ProjectorNet
users involved in the management of network projectors in some
capacity. Multiple users can run the MMC snap-in and connect to
the servers at the same time.
The MMC snap-in interacts with all of the ProjectorNet Services
(see “Services Overview”on page 24). It is responsible for obtain-
ing data from each of the Services and combining this data into
an integrated view of the entire system for the user. Each instance
of the ProjectorNet MMC snap-in running in the system main-
tains an active connection (TCP/IP socket) with each Service.

14
ProjectorNet for Administrators
The ProjectorNet MMC snap-in is shown in FIGURE 3. It contains
the ProjectorNet nodes and subnodes in the Scope Pane on the
left and subnodes in the Results Pane on the right.
Whenever you select a new node
or subnode in the Scope Pane, the
column categories at the top of the
Results Pane will change. For an
explanation of theses categories,
see “Menu Items, Tool Bar Icons,
and Results Pane Options”on
page 74.
FIGURE 3
The ProjectorNet MMC snap-in
System Requirements
The following two topics contain the hardware and software
requirements for installing ProjectorNet.
Hardware System for Administration Server
•Windows 2000 Server, Windows 2000 Advanced Server, or
Windows 2000 Professional for Administration Server and
MSDE database
•SMTP-Compliant E-mail Server (to support e-mail notifica-
tion of projector events)
•Projector devices accessible from ProjectorNet Administra-
tion server
•Pentium®III 350 or higher
•128 MB RAM minimum
•250 MB free disk space
•CD drive