Insignia NS-UZ17XWH7-C User manual

Before using your new product, please read these instructions to prevent any damage.
USER GUIDE
17 or 21 Cu.Ft. Upright
Freezer
NS-UZ17XWH7/NS-UZ17XWH7-C/NS-UZ17XSS9/
NS-UZ21XWH7

www.insigniaproducts.com
2
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Grounding requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Touch pad controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Setting up your freezer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Before using your freezer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Finding a suitable location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Leveling your freezer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Providing a proper power supply . . . . . . . . . . . . . . . . . . . . . . . . . 10
Installing the door handle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Using your freezer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Using the Lock button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Switching between Freezer and Refrigerator modes . . . . . . . 13
Quick Freezing foods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Switching between Fahrenheit and Celsius . . . . . . . . . . . . . . . . 14
Maintaining your freezer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Storing your freezer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Moving your freezer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Tips on saving energy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Understanding Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
High Temp Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Temp Out of Range Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Door Open Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
How do I reset my freezer to factory defaults? . . . . . . . . . . . . . . . . . . 16
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Fault indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
ONE-YEAR LIMITED WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

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Introduction
Congratulations on your purchase of a high-quality Insignia product. Your
NS-UZ17XWH7, NS-UZ17XWH7-C, NS-UZ17XSS9, or NS-UZ21XWH7
represents the state of the art in upright freezer design and is designed for
reliable and trouble-free performance.
Important Safety Instructions
WARNING
1Read these instructions.
2Keep these instructions.
3Heed all warnings.
4Follow all instructions.
5Do not use this appliance near water.
6Clean only with a damp cloth.
7Do not block any ventilation openings.
8Install in accordance with the manufacturer’s instructions.
9Do not install near any heat sources, such as radiators, heat registers,
stoves, or other apparatus that produce heat.
10 Do not defeat the safety purpose of the polarized or grounding-type
plug. A polarized plug has two blades with one wider than the other. A
grounding type plug has two blades and a third grounding prong. The
wide blade or the third prong are provided for your safety. If the
provided plug does not fit into your outlet, consult an electrician for
replacement of the obsolete outlet.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
This symbol indicates that dangerous voltage
constituting a risk of electric shock is present
within your freezer.
This symbol indicates that there are important
operating and maintenance instructions in the
literature accompanying your freezer.

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11 Protect the power cord from being walked on or pinched, particularly
at plugs, convenience receptacles, and the point where they exit from
the appliance.
12 Do not attempt to modify or extend the power cord of this appliance.
13 Unplug this appliance during lightning storms or when it will not be
used for long periods of time.
14 Make sure that the available AC power matches the voltage
requirements of this appliance.
15 Do not handle the plug with wet hands. This could result in an electric
shock.
16 Unplug the power cord by holding the plug, never by pulling the cord.
17 Do not turn the appliance on or off by plugging or unplugging the
power cord.
18 Refer all servicing to qualified service personnel. Servicing is required
when the appliance has been damaged in any way, such as the
power-supply cord or plug is damaged, liquid has been spilled or
objects have fallen into the appliance, the appliance has been exposed
to rain or moisture, does not operate normally, or has been dropped.
19 To reduce the risk of fire or electric shock, do not expose this appliance
to rain, moisture, dripping, or splashing, and no objects filled with
liquids should be placed on top of it.
20 Do not use extension cords or ungrounded (two prong) adapters.
21 This appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person responsible
for their safety.
22 Children should be supervised to ensure that they do not play with the
appliance.
23 If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent, or similarly qualified person, in order
to avoid a hazard.
24 Take off the doors and leave the shelves in place so that children may
not easily climb inside.

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WARNING
Electric Shock Hazard
Failure to follow these instructions can result in electric shock, fire, or
death.
1WARNING–Keep ventilation openings, in both the freezer and the
built-in structure, clear of obstruction.
2WARNING–Do not touch the interior of the freezer with wet hands.
This could result in frost bite.
3WARNING–Do not use mechanical devices or other means to
accelerate the defrosting process, other than those recommended by
the manufacturer.
4WARNING–Do not damage the refrigerant circuit.
5WARNING–Do not damage the refrigerant tubing when handling,
moving, or using the freezer.
6WARNING–DANGER—Never allow children to play with, operate, or
crawl inside the freezer.
Risk of child entrapment. Before you throw away your old freezer:
1) Take off the doors
2) Leave the shelves in place so that children may not easily climb
inside
7Unplug the freezer before carrying out user maintenance on it.
8This freezer can be used by children age eight years and older and
persons with reduced physical or mental capabilities or lack of
experience and knowledge if they are given supervision or instruction
concerning the use of the freezer in a safe way and understand the
hazards involved. Children should not play with the freezer. Cleaning
and maintenance should not be performed by children without
supervision.
9If a component part is damaged, it must be replaced by the
manufacturer, its service agent, or similar qualified persons in order to
avoid a hazard.
10 Please dispose of the freezer according to local regulations as the
freezer contains flammable gas and refrigerant.
11 Follow local regulations regarding disposal of the freezer due to
flammable refrigerant and gas. All refrigeration products contain
refrigerants, which under the guidelines of federal law must be
removed before disposal. It is the consumer's responsibility to comply
with federal and local regulations when disposing of this product.
12 This freezer is intended to be used in household and similar
environments.

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13 Do not store or use gasoline or any flammable liquids inside or in the
vicinity of this freezer.
14 Do not use extension cords or ungrounded (two-prong) adapters with
this freezer. If the power cord is too short, have a qualified electrician
install an outlet near the freezer. Use of an extension cord can
negatively affect the freezer’s performance.
Grounding requirement
This freezer must be grounded. This freezer is equipped with a cord
having a grounding wire with a grounding plug. The plug must be
inserted into an outlet that is properly installed and grounded.
Improper use of the grounding plug can result in a risk of electric shock.
Consult a qualified electrician or service person if the grounding
instructions are not completely understood, or if doubt exists as to
whether the freezer is properly grounded.
Features
Package contents
• 17 or 21 cubic foot upright freezer
• Door handle, screws, and hex wrench
• Quick Setup Guide

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Interior
Notes
The illustrations shown in this user guide are only for reference.
The actual product may differ slightly.
Door tray
Air flow
outlet
Wire drawer
Air flow
inlet
Wire shelf
Air flow
outlet
Leveling feet (2 - bottom front)
Wheels (2 - Bottom back)
NS-UZ17XWH7
NS-UZ21XWH7

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Touch pad controls
Door tray
Air flow
outlet
Plastic drawer
Air flow
inlet
Glass shelf
Leveling feet (2 - bottom front)
Wheels (2 - Bottom back)
NS-UZ17XSS9
Raise temperature
button
Freezer/Fridge
mode button
Temperature indicator
High temperature
indicator/alert
Door open
indicator/alarm
Lower temperature
button
Quick freeze
button
Control Panel
Lock/Unlock button

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Setting up your freezer
Before using your freezer
• Remove the exterior and interior packing, especially the foam packing
between the outside condenser and the cabinet.
• Let the freezer stand upright for approximately two hours before
connecting it to power. This reduces the possibility of a malfunction in the
cooling system from improper handling during transportation.
• Wash the inside with a damp, warm cloth and a baking soda solution (two
tablespoons in a quart of water), then wipe dry with a dry cloth. Do this
periodically to keep your freezer looking new.
• For proper operation, it’s very important that you level the freezer using
the leveling feet. If this is not done, the door may not close or seal
properly, causing cooling, frost, and moisture problems. Turn the leveling
feet clockwise to raise that side of the freezer or counterclockwise to lower
that side. The leveling feet are easier to adjust if you have someone push
against the top of the freezer to take some weight off.
• When moving your freezer, do not tilt it beyond 45° from upright.
Finding a suitable location
• Place your freezer on a floor that is strong enough to support the freezer
when it is fully loaded.
• This freezer is designed to be free standing only, and should not be
recessed or built-in.
• Allow 7.9 inches (20 cm) of space between the sides of the freezer and the
walls, 3.9 inches (10 cm) between the back of the freezer and the wall, and
11.8 inches (30 cm) between the top of the freezer and the ceiling. This
allows for proper air ventilation. Adjust the feet to keep the freezer level.
• If you locate the freezer next to a fixed wall, allow sufficient space on the
hinge side for the door to swing open.
• Locate the freezer away from direct sunlight and sources of heat, such as a
stove, heater, or radiator. Direct sunlight may affect the acrylic coating and
heat sources may increase electrical consumption. Extremely cold
temperatures may also prevent the freezer from performing properly.
• Avoid locating the freezer in moist areas.
Leveling your freezer
• It is very important for the freezer to be level. If the freezer is not leveled
during installation, the doors may not close or seal properly, causing
cooling, frost, or moisture problems.
• To level your freezer, rotate the leveling feet clockwise (to raise) the freezer
or counter-clockwise (to lower).
Note
Have someone push against the top of the freezer to help take
some weight off the leveling foot, making it easier to adjust.

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Providing a proper power supply
Check your local power source. This freezer requires a 115V, 60Hz power
supply.
Use a receptacle that accepts the grounding prong. The power cord is
equipped with a 3-prong (grounding) plug which mates with a standard
3-prong (grounding) wall outlet to minimize the possibility of electric
shock hazard from this freezer. We recommend that the freezer be
plugged into an electrical circuit serving only this appliance and that the
circuit cannot be turned off with a switch or pull-chain.
3-prong receptacle
Receptacle box cover
3-prong plug
Grounding lead
Grounding adapter Receptacle box cover
Screw
Receptacle
Using a 3-prong plug and outlet Using a grounding adapter

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Installing the door handle
1Unplug the freezer.
2Screw the extended-head screws into the door holes with a Phillips
screwdriver. Do not overtighten. The screw heads should extend
above the surface of the door.
Notes
• The illustrations shown in this user guide are only for
reference.The actual product may differ slightly.
• The screws and wrench are in the plastic bag.

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3Loosen the hex screws on top and bottom of the handle with the hex
wrench (provided) so that you can fit the handle over the extended
head screws in the door.
4Place the door handle over the heads of the screws, then tighten the
hex screws.
Using your freezer
The storage life of frozen foods varies and the recommended storage time
should not be exceeded.
Place frozen food into the freezer as quickly as possible after purchase. If
there are instructions on the packet, carefully follow these instructions
regarding storage times.
Pre-packed, commercially frozen food should be stored in accordance
with the frozen food manufacturer's instructions for a three star frozen
food storage compartment or home freezer.
Hex screws are here.
Extra hex screws are
Provided.

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Shelves are provided for the organization of odd-shaped items.
1Plug in your freezer. Wait for 30 minutes, then open the freezer door to
determine if the freezer is working properly.
2Press and hold Lock for three seconds, then +or -on the control panel
to set the temperature inside the freezer. A beep sounds when the
MAX or MIN temperatures are reached.
The default temperature is 0° F (-18° C). The temperature range of
Freezer mode is 10° F ~-11° F (-12° C~-24° C). The temperature range
for Fridge mode is 35 ~ 46° F (2° C ~ 8° C).
Using the Lock button
To prevent accidental activation, the control panel automatically locks
after 30 seconds of inactivity. To use the control panel, you must unlock it
first.
Press and hold the Lock button on the control panel for three seconds to
lock the control panel. The lock icon turns on and the control panel beeps.
Press again for another three seconds to unlock it. The lock icon turns off
and the panel beeps.
Switching between Freezer and Refrigerator modes
This freezer has an advanced design feature that lets you change it from a
freezer to a refrigerator.
The Freezer/Fridge light on the control panel indicates the current mode.
1Press and hold Lock for three seconds to unlock the control panel.
2Press and hold the Freezer/Fridge button for three seconds to change
modes. The panel beeps and the indicator changes to the new mode.
Notes
• If the freezer is unplugged or loses power, you must wait
three to five minutes before restarting it. The freezer will
not start if you attempt to restart it sooner.
• Large amounts of food lower the cooling efficiency of the
freezer.
• If you choose to change the thermostat setting, adjust the
thermostat control by one increment at a time. Allow
several hours for the temperature to stabilize between
adjustments.
• Do not put bottled food or drinks in the freezer.

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Quick Freezing foods
The quick freeze mode lowers the temperature below the normal
operating temperature to quickly freeze foods.
1Press and hold Lock for three seconds to unlock the control panel.
2Press the Quick Freeze button to enter quick freeze mode. The blue
snowflake turns on.
The quick freeze mode turns off after three hours, if the temperature falls
below -13° F (-25° C). If the temperature does not fall below -13° F (-25° C),
the quick freeze mode turns off after 24 hours. You can press the button a
second time to exit quick freeze mode.
Switching between Fahrenheit and Celsius
1Press and hold Lock for three seconds to unlock the control panel.
2Press and hold +/- for three seconds to switch settings.
Maintaining your freezer
Your freezer is designed for year-round use with only minimal cleaning
and maintenance. We recommend that you do the following every time
you clean it to keep your freezer running odor free and efficiently:
1Unplug your freezer from the wall outlet.
2Remove all food.
3Wash the shelves with a mild detergent solution.
4Wash the inside with a damp warm cloth soaked in a solution of one
quart of lukewarm water to two tablespoons of baking soda solution.
5Dry the interior and exterior with a soft cloth.
6Be sure to keep the door gasket (seal) clean to keep the unit running
efficiently.
Caution
To prevent damage to the finish, do not use gasoline, benzine,
thinner, or other solvents, and do not use abrasive cleaners.

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Storing your freezer
1Unplug your freezer from the wall outlet.
2Remove all food.
3Clean the freezer.
4Leave the door open slightly to avoid possible formation of
condensation, mold, or odor.
Moving your freezer
1Unplug your freezer from the wall outlet.
2Remove all food.
3Securely tape down all loose items inside your freezer.
4Tape the door shut.
Be sure the freezer does not tilt more than 45° from the upright
position during transportation.
Tips on saving energy
• Locate your freezer in the coolest area of the room, away from heat
producing appliances or heating ducts and out of the direct sunlight.
• Let hot foods cool to room temperature before placing them in the
freezer. Overloading the freezer forces the compressor to run longer.
Foods that freeze too slowly may lose quality or spoil.
• Wrap foods properly and wipe containers dry before placing them in the
freezer. This cuts down on frost build-up inside the freezer.
• The freezer storage shelves should not be lined with aluminum foil, wax
paper, or paper toweling. Liners interfere with cold air circulation, making
the freezer less efficient.
• Organize and label food to reduce door openings and extended searches.
Remove as many items as needed at one time, and close the door as soon
as possible.
Caution
Use extreme caution with children. The unit should not be
accessible to child's play.

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Understanding Alerts
High Temp Alert
The freezer is having trouble maintaining a cold temperature. You will get
this alert if:
• FREEZER MODE: the inside temperature is over 18° F (-8° C) for 36
hours.
• FRIDGE MODE: If the inside temperature is over 59° F (15° C) for 36
hours.
The LED on control panel turns on and a beep sounds. If the temperature
returns to a normal range, the alert turns off. You can also press any
button to turn it off. Here are some possible causes:
• The room is too warm. For example, the freezer is in a garage in the
summer next to a car with a hot engine.
• The ventilation openings are blocked or dusty.
• There is too much frost build up.
• There are door seal gaps.
Temp Out of Range Alert
The freezer is having trouble maintaining its temperature. You will get this
alert if internal temperature is at least 44.6° F (7° C) different from the
temperature you set, 42 hours after you shut the door. If the temperature
returns to a normal range, the alert turns off. You can also press any
button to turn it off. Here are some possible causes:
• The room is too warm or cold. Adjust the room’s temperature.
• The ventilation openings are blocked or dusty.
• There is too much frost build up.
• There are door seal gaps.
Door Open Alert
If the door is open for more than five minutes, the door open alert is
activated a buzzer sounds intermittently. Close the door to turn off the
alert and check to make sure that nothing is blocking the door, preventing
it from closing. Also, check to make sure that the freezer is level. An
unlevel freezer may prevent the door from closing properly.
How do I reset my freezer to factory
defaults?
1Press and hold Lock for three seconds to unlock the control panel.
2Press the Lock and +buttons at the same time for three seconds to
reset the freezer to factory defaults. The panel beeps and all of the
indicators turn on for three seconds. If the compressor is running, it
pauses for five minutes, then restarts.

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Troubleshooting
Fault indication
If a fault is detected, the display shows one of the following codes. If a
fault is indicated, call for service:
General
Caution
Do not try to repair your freezer yourself. Doing so invalidates the
warranty.
Fault code E2 E5 E7
Description Temperature sensor fault Defrost sensor fault Ambient Temperature sensor fault
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
E2 appears on the
display
Temperature sensor failure. Call for service.
E5 appears on the
display
Defrost sensor failure. Call for service.
E7 appears on the
display
Ambient temperature sensor
failure.
Call for service.
High Temp and Door
Open alerts
See “Understanding Alerts”on page 16.
The freezer does not
operate
The freezer is unplugged. Make sure that the freezer is plugged in and that the plug is
pushed completely into the outlet.
The fuse on the circuit is blown
or the circuit breaker is tripped.
Check the house fuse/circuit breaker box and replace the fuse or
reset the circuit breaker.
Power failure. If a power failure occurs, the freezer turns off. Wait until the
power is restored.
The freezer door does
not close completely
Food packages are interfering
with the door.
Move the food packages or remove some food.
The door gaskets are dirty. Clean the door gaskets.
The freezer may not be level. Level the freezer.

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Food in the freezer is
not cold
The door has been opened too
often or was not closed properly.
Make sure that the door is closed properly.
You have just added a large
amount of food to the freezer.
Allow time for the new food to cool, then check again.
The door is not closed
completely.
Check the door gasket and food distribution and make sure that
the door closes completely.
The freezer has recently been
disconnected for a period of
time.
Allow time for the freezer to cool before adding food. Four hours
are required for the freezer to cool down completely.
The thermostat is set too warm. Set the thermostat to a colder setting.
The freezer makes
unusual noises or
vibrations
The freezer may not be level on
the floor.
Level the freezer with the leveling feet.
The body of the freezer is
touching a wall.
Move the freezer out from the wall.
Metal parts undergo expansion
and contraction.
This is normal.
Refrigerant is circulating
throughout the system.
This is normal.
Moisture is building up
in the interior of the
freezer
The door has been opened too
often or was not closed properly.
Make sure that the door is closed properly.
The freezer is in a location that is
very humid.
Move the freezer to a dryer location.
The weather is hot and humid. This is normal.
The freezer door does
not close completely
Food packages are interfering
with the door.
Move the food packages or remove some food.
The door gaskets are dirty. Clean the door gaskets.
The freezer is not level. Level the freezer with the leveling feet.
The compressor turns
on and off frequently.
The room temperature is hotter
than normal.
This is normal.
You have just added a large
amount of food to the freezer.
Allow time for the new food to cool, then check again.
The door is not closed
completely or was opened too
often.
Check the door gasket and food distribution and make sure that
the door closes completely.
The freezer has recently been
disconnected for a period of
time.
Allow time for the freezer to cool before adding food. Four hours
are required for the freezer to cool down completely.
The thermostat was not set
correctly.
Set the thermostat to the correct setting.
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION

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Control panel
Specifications
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
The control panel is
unresponsive
The control panel is locked. Press and hold the Lock button for three seconds to unlock the
control panel.
I got an alert that the
door is open
The door is open. Close the door.
Make sure that nothing is blocking the door.
Make sure that the freezer is level.
I got an alert that the
temperature is out of
range
Warm foods may have recently
been added to the freezer.
Wait for the foods to cool.
The temperature is set too high
or too low.
Adjust the temperature.
The room that the freezer is
located in is too warm.
Wait for the room temperature to drop.
Dimensions (WxDxH) 17 cu.ft. - 65 x 32.8 x 28.9 in. (165 x 83.2 x 73.5 cm)
21 cu.ft. - 76.8 x 32.8 x 28.9 in. (195 x 83.2 x 73.5 cm)
Weight 17 cu.ft. - 179.7 lbs. (81.5 kg)
17 cu.ft Stainless Steel - 194.01 lbs (88 kg)
21 cu.ft. - 200.6 lbs. (91 kg)
Power requirements 115 V ~ 60 Hz
Power cord length 65 in. (165 cm)

20
NS-UZ17XWH7/NS-UZ17XWH7-C/NS-UZ17XSS9/NS-UZ21XWH7
www.insigniaproducts.com
ONE-YEAR LIMITED WARRANTY
Definitions:
The Distributor* of Insignia branded products warrants to you, the original purchaser of this new
Insignia-branded product (“Product”), that the Product shall be free of defects in the original
manufacturer of the material or workmanship for a period of one (1) year from the date of your
purchase of the Product (“Warranty Period”).
For this warranty to apply, your Product must be purchased in the United States or Canada from a
Best Buy branded retail store or online at www.bestbuy.com or www.bestbuy.ca,and is packaged
with this warranty statement.
How long does the coverage last?
The Warranty Period lasts for 1 year (365 days) from the date you purchased the Product. Your
purchase date is printed on the receipt you received with the Product.
What does this warranty cover?
During the Warranty Period, if the original manufacture of the material or workmanship of the
Product is determined to be defective by an authorized Insignia repair center or store personnel,
Insignia will (at its sole option): (1) repair the Product with new or rebuilt parts; or (2) replace the
Product at no charge with new or rebuilt comparable products or parts. Products and parts
replaced under this warranty become the property of Insignia and are not returned to you. If
service of Products or parts are required after the Warranty Period expires, you must pay all labor
and parts charges. This warranty lasts as long as you own your Insignia Product during the
Warranty Period. Warranty coverage terminates if you sell or otherwise transfer the Product.
How to obtain warranty service?
If you purchased the Product at a Best Buy retail store location, please take your original receipt
and the Product to any Best Buy store. Make sure that you place the Product in its original
packaging or packaging that provides the same amount of protection as the original packaging.
If you purchased the Product from a Best Buy online web site (www.bestbuy.com or
www.bestbuy.ca), mail your original receipt and the Product to the address listed on the web site.
Make sure that you put the Product in its original packaging or packaging that provides the same
amount of protection as the original packaging.
To obtain warranty service, in the United States and Canada call 1-877-467-4289. Call agents may
diagnose and correct the issue over the phone.
Where is the warranty valid?
This warranty is valid only in the United States and Canada at Best Buy branded retail stores or
websites to the original purchaser of the product in the county where the original purchase was
made.
What does the warranty not cover?
This warranty does not cover:
• Customer instruction/education
• Installation
• Set up adjustments
• Cosmetic damage
• Damage due to weather, lightning, and other acts of God, such as power surges
• Accidental damage
• Misuse
• Abuse
• Negligence