
Chapter: Introduction
1-10 M47-16625-EN
Customer’s responsibilities
It is the customer’s responsibility to ensure that all required support services (i.e. power, air, and/or
water supplies, telephone line, etc.) are available, and that all necessary checks are made prior to
installing the testing system. These services and checks are described below.
Site preparation
Proper site preparation is imperative so that the testing system operates in accordance with its
specifications and provides accurate test results. The customer must ensure that the site
requirements are satisfied prior to scheduling an installation appointment with Instron Service.
These site requirements are described in this manual under Chapter 3 and Chapter 4. Always verify
your equipment’s specific model when referencing any information in this manual; refer “System
identification” on page 1-6.
Handling and transporting
Unless specifically arranged otherwise, it is the customer’s responsibility to arrange the off-loading,
unpacking and moving of the testing system to the final installation location. Refer to “Move system
components to installation area” on page 4-4 for details on handling and transporting your system to
its final location.
Upon special arrangements, an Instron service engineer can supervise the off-loading and
transportation of the frame to its final installation location. Contact Instron’s service department or
your local Instron office for additional information on this service. Refer to “Product support” on
page 1-8 for Instron’s contact information.
Insurance and safety
Under Instron’s standard contract, the shipping terms are Ex-Works (or FOB Factory), meaning
ownership and liability for the testing system transfers to the customer at Instron’s loading dock.
Unless other shipping terms are specified in a purchase order, which Instron does not dispute, the
Ex-Works shipping terms apply. Under these terms, the customer is responsible for securing the
applicable transit insurance on the shipment and arranging safe transport to the final destination.
Arrangements can be made through Instron to secure insurance cover and shipping, at the customer’s
expense.
When transporting a frame within your own premises, you are responsible for its safe transport. As
stated under “Handling and Transporting” above, you can arrange for an Instron service engineer to
supervise the off-loading and transportation of the frame to its final installation location.
Materials disposal
It is the customer’s responsibility to properly dispose of any waste materials generated from the
installation of the system and its accessories, or from the general operation of the system. This
includes packing materials, hydraulic fluid, and waste materials contaminated with hydraulic fluid.
Hydraulic fluid is generally considered a hazardous material so proper disposal of this substance, or
anything contaminated with it, must comply with local, state, and federal regulations.