Intellitouch OHP 4500 User manual

User Manual
Before using this unit, please read these operating instructions carefully.
Afterwards, keep them handy for future reference.
Digital On-Hold Audio System
with analog line capability
1/2/3
3/4
POWER
ON
OFF
12V DC AUDIO IN
TRIGGER
AUDIO OUT VOLUME
PHONE LINES
Digital On-Hold Audio System
7
Other Functions
Remote Trigger
Location -- rear panel
Connection -- 2.5 mm mini jack
Operation -- By connecting a momentary switch to this jack, the unit will play
audio content from memory when triggered. Content will play through once
and then reset, ready for next trigger sequence.
AUX In
Location -- rear panel next to "TRIGGER" jack
Connection -- 3.5 mm mini jack
Operation -- Connect audio cable from the "LINE OUT" or "headphone out" jack
of any external audio source to the "AUX IN" jack.
Additional Memory
The system comes standard with 8 minutes of flash memory which can be
expanded to 16, 24 or 32 minutes. Memory modules can be placed into 3
available memory expansion slots located on the circuit board. Memory slots are
accessed by removing the 5 screws on the bottom of the unit.
Settings
Impedance Switch
Location -- right side of unit
Operation -- Most telephone systems prefer an 8 ohm output. If you are working
with an older phone system, the 600 ohm setting may be preferable.
Speaker Button
Location -- left top, located below the "REC" button
Operation -- Push "SPEAKER" button to listen to program playing from digital
memory. Push "SPEAKER" button again to turn off speaker.
Audio being recorded plays through speaker, regardless of speaker switch position.
Speaker switch position has no effect on "AUDIO OUT" playback.
Volume Control
Location -- rear panel
Operation -- controls output level of "AUDIO OUT" jack. To adjust, turn control
knob clockwise to increase volume. Set proper volume level by calling in from a
phone close to the unit (or cell phone) and having your call placed on hold.
Power Switch
Location -- rear panel
Operation -- turns power on or off. When power is on, LCD is illuminated.
Digital On-Hold Audio System User Manual
OEM 4500 User's Manual 3/03

Digital On-Hold Audio System User Manual
6
Player Operation
Playback
Playing Audio Stored in Memory
By default, the unit is always in "playback" mode. When unit is playing, the LCD will
display a running time and the segments on the speaker icon will move.
Playback After Power Loss
If power to the unit is lost, the unit will resume playback as soon as power is reapplied.
The unit retains its recorded content after power loss.
Recording
Auto Recording
Your unit features an auto record function which allows the unit begin and end
recording without having to manually press the unit's record button. With on-hold
audio productions encoded for "auto record" a start tone will be heard and the unit will
begin recording automatically. When finished, a short series of tones will signal the unit
to stop recording. After recording, the unit automatically returns to active play mode.
the tones will not be recorded on the unit.
NOTE: During recording, the LCD will display a moving arrow from the CD icon to the
memory chip icon. You will hear what is being recorded through the built-in preview
speaker. When recording is finished, and playback begins, the counter on the LCD will
display a running playback time.
IMPORTANT: To avoid inadvertent erasure of stored audio program, remove "Connector
Cable" from the system's "AUX IN" jack when recording is finished.
Manual Recording
1. Insert 3.5 mm mini plug into the jack marked "AUX IN".
2. Press the "REC" button to begin recording.
3. Begin playback of your external source.
4. When finished, press "REC" button again to stop recording.
OPERATION -- Once "REC" button is pressed, the unit will begin recording the content of
external audio source into the unit's digital memory. During the recording process, the
audio being recorded to memory will be heard through the speaker.
NOTE: The "REC" button is only active when the 3.5 mm mini plug is connected to the
"AUX IN" jack.
Digital On-Hold Audio System User Manual
1
Analog Line Capability - provides on-hold audio capability to ordinary analog and
KSU-less phones.
Telephone Extension Hold Music Activators - connects to phone extensions for
true "hold button activation" of the on-hold audio function.
Digital flash memory - design retains music/message content even during power
loss...unit ships with preloaded audio.
LCD Control Panel - displays program length, time remaining in unit's memory, and
unit's status.
Trigger switch - unit can be triggered to start program content from the beginning
with an external trigger switch.
External Recording Capability - audio input allows user to record from any
external audio source.
Built-In Monitor Speaker - allows user to monitor sound with the push of a button.
Wall Mountable - unit can play and record while mounted in a vertical position.
3-Year Warranty
Supplied Accessories
OHP 4500 Features
"T" Adapters AC AdapterConnector Cable
Dual 3.5mm mini plugs
6' Phone Line Cords4" handset cords Cordless phone
adapter cable (male)
Cordless phone
adapter cable (female)
Telephone Extension
Hold Music Activators
(TEHMA)

5
2
Player Set-up
TRIGGER
12V DC
AUDIO IN AUDIO OUT
1/2/3
PHONE LINES
3 / 4
VOLUME
POWER
ON
OFF
Plug the supplied "T adapter" into any modular phone jack which services line 1 and 2.
(This will allow you to share the phone jack with any phone extension which you have plugged in to the wall jack.)
Plug the provided phone cord into the jack marked "Line 1/2/3" on the back of the player.
Plug the other end of the phone cord into the "T" adapter which is servicing line 1 and 2.
REPEAT ABOVE IF LINE 3 and/or 4 ARE PRESENT.
NOTE:
One system will provide on-hold audio capability to all phone extensions in your office.
IMPORTANT! - Player volume adjustment
Adjust the player's volume control to the half way point before proceeding to the next step.
Excessive volume will cause the on-hold audio to shut off during playback.
1
2
3
Connection to analog phone lines
Combined Line Connection
Lines 1 & 2 are combined in one wall jack and lines 3 & 4 are combined in another wall jack
step
1
Line 1/2 Line 3/4Line 3/4
REC
SPEAKER
used to initiate manual
recording function
RECORD
turns speaker on/off
SPEAKER
allows selection between 8
or 600 ohm output
IMPEDANCE
displayed when audio is
being recorded to memory
Record Mode Indicator
displayed when unit
is playing
Playback Indicator
displays available
recording time during
programming
Memory Available
displays program length and
running time of program
during playback
Program Length
Player Controls & LCD Display
Controls & Functions
TRIGGER
12V DC
AUDIO IN AUDIO OUT
1/2/3
PHONE LINES
3/4
VOLUME
POWER
ON
OFF
Recording Set-up
Connection to External Source for Recording
Plug provided audio cable into "speaker out" or "audio out" jack of your
computer's sound card or connect to the "headphone" jack of your PC's
speakers (if available).
NOTE: If using CD or tape player for recording audio content, connect to the
headphone jack of the tape or CD player.
Plug other end of audio cable to "AUDIO IN" jack on the unit.
1
2
5
Digital On-Hold Audio System User Manual
Digital On-Hold Audio System User Manual

Digital On-Hold Audio System User Manual Digital On-Hold Audio System User Manual
Cordless Phone Set-up
step
2
corded phones
3
Corded Phone Set-up
step
2
For true "hold button activation" of on-hold audio, each phone extension
requires a "hold music activator". Two activators have been included in your
package. If you require additional activators for other phones, contact your
reseller or visit www.onholdplus.com to purchase them on-line. Most phones
without activators are able to engage the hold music feature by pressing
** (star key twice) on the telephone keypad and then (optionally)
immediately pressing the HOLD button on the phone.
Telephone Extension Hold Music Activators (TEHMA)
Corded telephone connection
Remove coiled handset cord from base of phone.
Plug short phone cord (supplied) into the "hold music activator" (side marked "B")
and other end to phone base.
Plug end of coiled cord (connected to handset) into jack on the hold music activator
(side marked "A").
NOTE: After connecting, if you can not hear the dial tone (handset sounds "dead"),
unplug the TEHMA and reconnect it in the opposite direction.
System test (if test fails, see troubleshooting guide)
From any phone in the office with a "hold music activator" attached, dial an
outside phone number (a cell phone works fine).
Place the call on-hold using the HOLD button on the telephone.
Return to call and confirm that the on-hold audio was present on the line while on-hold.
Using the volume control on the rear of the unit, adjust the volume to proper level.
IMPORTANT: Excessive volume may cause the on-hold audio to shut off during
playback.
Deactivating hold music manually
If, for any reason, the hold music is activated inadvertently, it can be deactivated by
pressing any key on your phone's dial pad.
Phones with "speakerphone" or "mute" functions
Telephones with "speaker phone" or "mute" function can fool the unit into thinking that
the line is on hold. If this occurs press any key on your phone's dial pad to deactivate the
music. Pressing a key will deactivate the feature for the remainder of the call.
4
3
2
1
3
2
1
A B
TEHMA
P4/2
NOTE
The wiring in the handsets of
GE 9450 and GE 9460 phones is
reversed and your TEHMAs will
require a special crossover
cable to work.
Please contact your dealer
for these special cables.
GE 2-9450 & 2-9460 Phones
4
step
2
For true "hold button activation" of on-hold audio, each cordless phone requires the
use of a telephone headset (not included) in conjunction with a "hold music activator".
Two hold music activators and headset adapter cables have been included in your
package. If you require additional activators for other phones, contact your
reseller or visit www.onholdplus.com to purchase them on-line. Most phones
without activators are able to engage the hold music feature by pressing the **
(star key twice) on the telephone keypad and then (optionally) immediately pressing
the HOLD button on the phone.
Telephone Extension Hold Music Activators (TEHMA)
Cordless telephone connection
Using the "cordless phone adapter cable (male)," plug the end of the cable with
the phone connector into the jack on the hold music activator marked “B”.
Connect the headphone jack side of the cable to the cordless phone’s headset jack.
Using the "cordless phone adapter cable (female)" plug the phone connector side of
the cable to the end of the hold music activator marked "A" and then plug the
headset to the other side of the connector cable.
System test (if test fails, see troubleshooting guide)
From any phone in the office with a "hold music activator" and a headset
attached, dial the phone number of another phone (a cell phone works well).
Place the call on-hold using the HOLD button on the telephone.
Return to call and confirm that the on-hold audio was present on the line while
on-hold.
Using the volume control on the rear of the unit, adjust the volume to proper level.
IMPORTANT: Excessive volume will cause the on-hold audio to shut off during playback.
Deactivating hold music manually
If for any reason the hold music is activated inadvertently, it can be deactivated by
pressing any key on your phone's dial pad.
cordless phones
4
3
2
1
3
2
1
A B
TEHMA
P4/2

Digital On-Hold Audio System User Manual Digital On-Hold Audio System User Manual
Cordless Phone Set-up
step
2
corded phones
3
Corded Phone Set-up
step
2
For true "hold button activation" of on-hold audio, each phone extension
requires a "hold music activator". Two activators have been included in your
package. If you require additional activators for other phones, contact your
reseller or visit www.onholdplus.com to purchase them on-line. Most phones
without activators are able to engage the hold music feature by pressing
** (star key twice) on the telephone keypad and then (optionally)
immediately pressing the HOLD button on the phone.
Telephone Extension Hold Music Activators (TEHMA)
Corded telephone connection
Remove coiled handset cord from base of phone.
Plug short phone cord (supplied) into the "hold music activator" (side marked "B")
and other end to phone base.
Plug end of coiled cord (connected to handset) into jack on the hold music activator
(side marked "A").
NOTE: After connecting, if you can not hear the dial tone (handset sounds "dead"),
unplug the TEHMA and reconnect it in the opposite direction.
System test (if test fails, see troubleshooting guide)
From any phone in the office with a "hold music activator" attached, dial an
outside phone number (a cell phone works fine).
Place the call on-hold using the HOLD button on the telephone.
Return to call and confirm that the on-hold audio was present on the line while on-hold.
Using the volume control on the rear of the unit, adjust the volume to proper level.
IMPORTANT: Excessive volume may cause the on-hold audio to shut off during
playback.
Deactivating hold music manually
If, for any reason, the hold music is activated inadvertently, it can be deactivated by
pressing any key on your phone's dial pad.
Phones with "speakerphone" or "mute" functions
Telephones with "speaker phone" or "mute" function can fool the unit into thinking that
the line is on hold. If this occurs press any key on your phone's dial pad to deactivate the
music. Pressing a key will deactivate the feature for the remainder of the call.
4
3
2
1
3
2
1
A B
TEHMA
P4/2
NOTE
The wiring in the handsets of
GE 9450 and GE 9460 phones is
reversed and your TEHMAs will
require a special crossover
cable to work.
Please contact your dealer
for these special cables.
GE 2-9450 & 2-9460 Phones
4
step
2
For true "hold button activation" of on-hold audio, each cordless phone requires the
use of a telephone headset (not included) in conjunction with a "hold music activator".
Two hold music activators and headset adapter cables have been included in your
package. If you require additional activators for other phones, contact your
reseller or visit www.onholdplus.com to purchase them on-line. Most phones
without activators are able to engage the hold music feature by pressing the **
(star key twice) on the telephone keypad and then (optionally) immediately pressing
the HOLD button on the phone.
Telephone Extension Hold Music Activators (TEHMA)
Cordless telephone connection
Using the "cordless phone adapter cable (male)," plug the end of the cable with
the phone connector into the jack on the hold music activator marked “B”.
Connect the headphone jack side of the cable to the cordless phone’s headset jack.
Using the "cordless phone adapter cable (female)" plug the phone connector side of
the cable to the end of the hold music activator marked "A" and then plug the
headset to the other side of the connector cable.
System test (if test fails, see troubleshooting guide)
From any phone in the office with a "hold music activator" and a headset
attached, dial the phone number of another phone (a cell phone works well).
Place the call on-hold using the HOLD button on the telephone.
Return to call and confirm that the on-hold audio was present on the line while
on-hold.
Using the volume control on the rear of the unit, adjust the volume to proper level.
IMPORTANT: Excessive volume will cause the on-hold audio to shut off during playback.
Deactivating hold music manually
If for any reason the hold music is activated inadvertently, it can be deactivated by
pressing any key on your phone's dial pad.
cordless phones
4
3
2
1
3
2
1
A B
TEHMA
P4/2

5
2
Player Set-up
TRIGGER
12V DC
AUDIO IN AUDIO OUT
1/2/3
PHONE LINES
3 / 4
VOLUME
POWER
ON
OFF
Plug the supplied "T adapter" into any modular phone jack which services line 1 and 2.
(This will allow you to share the phone jack with any phone extension which you have plugged in to the wall jack.)
Plug the provided phone cord into the jack marked "Line 1/2/3" on the back of the player.
Plug the other end of the phone cord into the "T" adapter which is servicing line 1 and 2.
REPEAT ABOVE IF LINE 3 and/or 4 ARE PRESENT.
NOTE:
One system will provide on-hold audio capability to all phone extensions in your office.
IMPORTANT! - Player volume adjustment
Adjust the player's volume control to the half way point before proceeding to the next step.
Excessive volume will cause the on-hold audio to shut off during playback.
1
2
3
Connection to analog phone lines
Combined Line Connection
Lines 1 & 2 are combined in one wall jack and lines 3 & 4 are combined in another wall jack
step
1
Line 1/2 Line 3/4Line 3/4
REC
SPEAKER
used to initiate manual
recording function
RECORD
turns speaker on/off
SPEAKER
allows selection between 8
or 600 ohm output
IMPEDANCE
displayed when audio is
being recorded to memory
Record Mode Indicator
displayed when unit
is playing
Playback Indicator
displays available
recording time during
programming
Memory Available
displays program length and
running time of program
during playback
Program Length
Player Controls & LCD Display
Controls & Functions
TRIGGER
12V DC
AUDIO IN AUDIO OUT
1/2/3
PHONE LINES
3/4
VOLUME
POWER
ON
OFF
Recording Set-up
Connection to External Source for Recording
Plug provided audio cable into "speaker out" or "audio out" jack of your
computer's sound card or connect to the "headphone" jack of your PC's
speakers (if available).
NOTE: If using CD or tape player for recording audio content, connect to the
headphone jack of the tape or CD player.
Plug other end of audio cable to "AUDIO IN" jack on the unit.
1
2
5
Digital On-Hold Audio System User Manual
Digital On-Hold Audio System User Manual

Digital On-Hold Audio System User Manual
6
Player Operation
Playback
Playing Audio Stored in Memory
By default, the unit is always in "playback" mode. When unit is playing, the LCD will
display a running time and the segments on the speaker icon will move.
Playback After Power Loss
If power to the unit is lost, the unit will resume playback as soon as power is reapplied.
The unit retains its recorded content after power loss.
Recording
Auto Recording
Your unit features an auto record function which allows the unit begin and end
recording without having to manually press the unit's record button. With on-hold
audio productions encoded for "auto record" a start tone will be heard and the unit will
begin recording automatically. When finished, a short series of tones will signal the unit
to stop recording. After recording, the unit automatically returns to active play mode.
the tones will not be recorded on the unit.
NOTE: During recording, the LCD will display a moving arrow from the CD icon to the
memory chip icon. You will hear what is being recorded through the built-in preview
speaker. When recording is finished, and playback begins, the counter on the LCD will
display a running playback time.
IMPORTANT: To avoid inadvertent erasure of stored audio program, remove "Connector
Cable" from the system's "AUX IN" jack when recording is finished.
Manual Recording
1. Insert 3.5 mm mini plug into the jack marked "AUX IN".
2. Press the "REC" button to begin recording.
3. Begin playback of your external source.
4. When finished, press "REC" button again to stop recording.
OPERATION -- Once "REC" button is pressed, the unit will begin recording the content of
external audio source into the unit's digital memory. During the recording process, the
audio being recorded to memory will be heard through the speaker.
NOTE: The "REC" button is only active when the 3.5 mm mini plug is connected to the
"AUX IN" jack.
Digital On-Hold Audio System User Manual
1
Analog Line Capability - provides on-hold audio capability to ordinary analog and
KSU-less phones.
Telephone Extension Hold Music Activators - connects to phone extensions for
true "hold button activation" of the on-hold audio function.
Digital flash memory - design retains music/message content even during power
loss...unit ships with preloaded audio.
LCD Control Panel - displays program length, time remaining in unit's memory, and
unit's status.
Trigger switch - unit can be triggered to start program content from the beginning
with an external trigger switch.
External Recording Capability - audio input allows user to record from any
external audio source.
Built-In Monitor Speaker - allows user to monitor sound with the push of a button.
Wall Mountable - unit can play and record while mounted in a vertical position.
3-Year Warranty
Supplied Accessories
OHP 4500 Features
"T" Adapters AC AdapterConnector Cable
Dual 3.5mm mini plugs
6' Phone Line Cords4" handset cords Cordless phone
adapter cable (male)
Cordless phone
adapter cable (female)
Telephone Extension
Hold Music Activators
(TEHMA)

User Manual
Before using this unit, please read these operating instructions carefully.
Afterwards, keep them handy for future reference.
Digital On-Hold Audio System
with analog line capability
1/2/3
3/4
POWER
ON
OFF
12V DC AUDIO IN
TRIGGER
AUDIO OUT VOLUME
PHONE LINES
Digital On-Hold Audio System
7
Other Functions
Remote Trigger
Location -- rear panel
Connection -- 2.5 mm mini jack
Operation -- By connecting a momentary switch to this jack, the unit will play
audio content from memory when triggered. Content will play through once
and then reset, ready for next trigger sequence.
AUX In
Location -- rear panel next to "TRIGGER" jack
Connection -- 3.5 mm mini jack
Operation -- Connect audio cable from the "LINE OUT" or "headphone out" jack
of any external audio source to the "AUX IN" jack.
Additional Memory
The system comes standard with 8 minutes of flash memory which can be
expanded to 16, 24 or 32 minutes. Memory modules can be placed into 3
available memory expansion slots located on the circuit board. Memory slots are
accessed by removing the 5 screws on the bottom of the unit.
Settings
Impedance Switch
Location -- right side of unit
Operation -- Most telephone systems prefer an 8 ohm output. If you are working
with an older phone system, the 600 ohm setting may be preferable.
Speaker Button
Location -- left top, located below the "REC" button
Operation -- Push "SPEAKER" button to listen to program playing from digital
memory. Push "SPEAKER" button again to turn off speaker.
Audio being recorded plays through speaker, regardless of speaker switch position.
Speaker switch position has no effect on "AUDIO OUT" playback.
Volume Control
Location -- rear panel
Operation -- controls output level of "AUDIO OUT" jack. To adjust, turn control
knob clockwise to increase volume. Set proper volume level by calling in from a
phone close to the unit (or cell phone) and having your call placed on hold.
Power Switch
Location -- rear panel
Operation -- turns power on or off. When power is on, LCD is illuminated.
Digital On-Hold Audio System User Manual
OEM 4500 User's Manual 3/03