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Using the Telephone While Wearing your Hearing System
Close proximity to a telephone can sometimes cause hearing
instruments to make a squealing sound, also known as feedback.
To reduce the potential for this problem, your system is equipped
with feedback suppression, which greatly reduces the chance of
feedback. Further measures to avoid feedback include positioning
the phone close to the hearing instrument, but not directly on the
instrument. If there is feedback, it may take a few seconds for the
instrument’s signal processing to adapt. This technique may require practice.
The Telecoil Feature (Optional)
If your hearing system has a built-in telecoil, your hearing healthcare professional can pro-
gram one of your listening programs to take advantage of it. When a telecoil is activated,
the hearing instrument will only detect and process sounds coming from the telephone.
To activate the telecoil you will need to use the memory selector to activate the appro-
priate memory.
To use the telephone while the telecoil is activated, position the telephone near, but not
directly on the instrument. You may need to re-position to find the best reception.
Cellular Phone and Hearing Instrument Compatibility
Hearing instrument performance with cellular phones may vary based on the individual
hearing system or the cell phone being used. If your hearing system and cell phone are
not compatible you may experience a buzzing or clicking noise while using the two in
conjunction. If this is the case with your current hearing system and cell phone, consult
with your hearing healthcare professional to see if there are options to improve the sound
quality.
Measures you can take to prevent this situation:
• When purchasing a hearing system, be sure to test it with your existing phone to de-
termine compatibility.
• When shopping for a new cell phone, be sure to test it with your hearing system be-
fore purchasing.
For additional guidance, please, consult your cell phone provider.