invotel SX2100EZ User manual

Music-On-Hold Adapter Installation
AudioImage™
2LPRO
Model # SX21 EZ Rev 22X
• Plug the included AC adapter. (110V AC to 9V AC)
• Confirm that oth LED lights on this unit are BLINKING
• Connect “WALL” jack to your “Wall” Jack using the provided cord .
• O serve that as you connect the wall jack The Blinking lights turn OFF
(it is OK on non existing lines for the lights to keep linking)
•
• •
• This device monitors up to 16 telephones through the lines. You may use a
splitter (T adapter) at the Wall jack to connect oth this device and a telephone.
If you do not have a splitter use the “PHONE” jack on this device to plug the
telephone (use “L1/L2 PHONE” to plug your phone in). Please note that just
one phone may be optionally connected to this device, other telephones
remain connected to their own wall jacks.
Plug the Audio ca le into Audio IN jack on the AudioImage™ Music On Hold
controller, Plug the other end of audio ca le into the “Headphone” jack of your
audio source such as Digital player (8 ohm or 600 ohm-preferred), Radio, CD
Player, PC CD ROM headphone, PC sound card, speakers output etc. We
recommend to set the volume on your audio source to mid level.
(please note :music titles may e royalty ased , so use the royalty-free music titles to
avoid annual licensing payments to ASCAP and BMI for playing those titles on-hold)
Audio Test: select L1 on your phone and press the Audio Test switch located in
front of the SX2100EZ., you should e a le to hear the audio. Adjust the volume to
proper level or check the audio cord if needed to hear the audio. (Note: you can not
perform audio test on line 2)
L1 Audio Test
RCA L1 &2 L1 & 2
9VAC Audio IN
Wall
jack
Phone
ALT2 Default ALT1
Line2 Line1
110 V
Problems Possible Cause / Solution
Other phones stay plugged in their
existing wall jacks. Audio
source
Innovative Telecommunication Technology
1112 Montana Ave Suite 250 Santa Monica, CA 90403 USA
Toll-Free: 800-747-0708 Tel: [phone] Fax: [phone]
®
10. Hold Music activates in
a conference call or
when two phones pick
up at same time
• If for any reason the hold music is activated
inadvertently, it can always e deactivated y
pressing the FLASH utton in any setting.
• Conference calls can e done a etter way: Press
FLASH, you will get a dial-tone now dial the phone
num er of the 2nd party then press FLASH to join the
two calls together
6. MOH works ut audio
does not stop when call
is picked up in Default
setting
• Wire distance to adapter is too long, Centralize the
location of device to e as close as possi le to all the
phones.
• If you are rewiring “daisy chain” wiring works etter than
” star” or “home run” Independent wiring
• Press FLASH utton to stop the music.
7. Some Phones work,
some do not
• All your phones need to e similar model for
activation in default setting. If you mix different phone
models, you may need to use one of the ALT settings
and follow the operation in ALT settings.
8. Some times audio
starts to play y it self
or does not activate
• The call needs to e on Hold min. 2 sec. efore you
may pick it up.
• When you hang up, wait 2 seconds efore selecting
the same line.
• Check for extra devices sharing that line like Message
indicator, Answering machine, Alarm system, Modem
etc. Use a “privacy module” etween the line and that
extra device to keep them off the line when line is
eing used y your phone.
• Set your Alarm system and/or your DSL line to share
FAX line.
• Excessive wiring- Total wire length per line must e
under 400 feet ( Ex: if you have 9 wall jacks -no matter
spare or a phone plugged in- each connected via a 50
foot wire to a common point then your total wire length
is 9 x 50=450 feet )
• Use FLASH utton to deactivate music.
9. Audio shuts off or
flickers
• Extensive audio volume. Lower the volume to proper
level.
Only one phone may e plugged in here
P1

ii
Important Note: Loud volume may flicker or shut off the on-hold audio.
IMPORTANT NOTE: The audio may activate in the middle of a call due to factors like
excessive wiring (see page 8 item 8), bad or old wiring , existing unstable lines,
sparks, too many wall jacks , other e uipment sharing the lines, other extensions
picking up on same line, Noisy phone lines, bad telephones etc.
If that ever happens, press the FLASH button to stop the audio!
FLASH utton is found on every telephone, it could e la eled as CALL WAIT /
FLASH or LINK
Note: Do not use a Cell phone to setup or test the device. Use Fax, etc.
Switch setting:
There is a 3 position switch in front of the unit that controls the activation method for
the SX2100EZ. you need to select the proper setting ased on your type of phones:
Default: Use the Default setting when all phones are corded and are same model.
(For example all phones are ATT 952)
ALT1: The ALT1 setting utilizes “Flash then Hold” activation method, this setting
supports any phone and any mix of rands with instant activation time
after you press the Flash then Hold. You need to use ALT1 setting if:
• If there is any cordless phone involved (even when the ase station is
corded)
• If you have mixed cordless type phones with corded type phones
• If you have corded type phones that are not all the same model. e.g.
ATT and GE phones are oth used in your office
• If you have non compati le corded phones e.g. ATT 962 , ATT 972
ALT2: The ALT2 setting is just like ALT1, ut it is more sensitive in voice
deactivation. This switch position alternatively is used in voice activation
mode (see page P5)
Please read the operation instructions for each setting carefully.
Trouble Shooting
P2
• Unplug the 9VAC plug from the ack of the Invotel
adapter and unplug the phone lines; Wait 60 seconds
then plug them ack in, make sure the AC adapter is
plugged in securely.
1. Adapter not working
or stopped working
Problems Possible Cause / Solution
3. Red LED links ON
and OFF on L1 or
on L2
• Telephone was changed or Power Failure - do as
a ove, then select L1, L2 making sure that dial tone is
there.
• If Special setting was used, e sure to re-program it
again.
• Phone wire is removed from this device.
• The wall jack only has one co line on it (RJ11)
• This device requires oth co lines 1 & 2 on the same wall
jack (RJ14) to work on oth lines.
• Use a “2 line coupler” to com ine two wall jacks into one
wall jack that has oth co lines on it.
• Un-plug phone lines for 5 seconds and plug them ack in .
If special setting was used, e sure to re-program it again.
4. No Audio
or
Audio not loud
enough
• Select the line 1 on the phone and push the L1 Audio
Test utton located next to LED lights to hear the Audio,
adjust the volume on your audio source if needed to
hear it. Check the audio cord, Unplug -Plug ack.
• Use CD player “head phone” jack - not “line out”
5. Audio Test is OK
ut no audio when
Hold is pressed in
Default setting
.
• This model (SX2100EZ) is not guaranteed to activate a
3 or 4 line capa le phone via Hold utton activation
even with only two lines eing connected. The Proper
adapter model would e SX4400EZ.
• If answering a call allow 1 Seconds efore placing the
call on Hold.
• Make sure you have your “Local service” with the
dominant phone company in your area (not 3rd party
local service providers)
• Is your location within city limits? are all your phone
num ers DSL qualified? your location needs to e
within 3 miles from the phone company central office to
guarantee for Hold utton activation.
• Some telephones work etter in Special setting via Hold
(see page 6).
• Try the unit in ALT2 setting.
2. Adapter does not
activate or stopped
activating
P7

iii
Special settings:
If audio activates suddenly in Default switch setting , your lines may be
“too Hot” try this one time programming:
Confirm switch is in Default , select L1, while dial tone is eing heard, wait a out 8
seconds till you hear a BEEP now press then You will get continues
BEEPS and linking audio as confirmation. Hang up and repeat for L2 if needed.
If your lines are “too weak” the Hold audio may not activate when you press
Hold button in Default setting try this one time programming to make the default
setting more responsive:
Confirm switch is in Default , select L1, while dial tone is eing heard, wait a out 12
seconds till you hear a dou le BEEP now press then You will get
continues BEEPS and linking audio as confirmation. Hang up and repeat for L2 if
needed.
This device can e programmed to activate compati le corded phones via just Hold
utton and cordless phones etc. via Flash then Hold for example: say you have ATT
952 corded phones and Uniden cordless phones, try this:
Set switch to Default , select L1, wait a out 12 seconds till you hear a dou le
BEEP now press then You will get confirmation via continues
BEEPS and linking audio. Hang up and repeat for L2 if applica le; Now set the
switch to ALT1
In each one of a ove cases the device stays in that special setting there after.
Unless you get a long power outage or you remove the phone lines from the device.
To remove special settings: UN-plug the 9VAC power for a minute or remove the
corresponding wires from Wall Jacks for 10 seconds
Warranty
This product is warranted against defects for a period of one (1) year from the date of original
invoice. We will repair/replace the Product with no charge for parts or la or within this time. To
o tain warranty service the Product needs to e returned fright prepaid y the customer with a
copy of original invoice. This warranty does not apply if in the sole opinion of Innovative
Telecommunication Technology, the product has een tampered with or damaged y lightning
or any other acts of nature, misuse, neglect or unauthorized service.
EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT, THERE ARE NO OTHER
WARRANTIES, EXPRESSED OR OTHERWISE,INCLUDING, BUT NOT LIMITED TO ANY
IMPLIED WARRANTIES OR MERCHANTIBILITES OR FITNESS FOR A SPECIAL PURPOSE.
IN NO EVENT SHALL INNOVATIVE TELECOMMUNICATION TECHNOLOGY (INVOTEL) BE
LIABLE FOR LOSS OF PROFITS OR BENEFITS, INDIRECT, SPECIAL, CONSEQUENTIAL
OR OTHERWISE ARRISING FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE.
Operation in Default setting:
To place a call on Music-On-Hold, simply press the utton on your
telephone, the Music will e heard on the line and the red HOLD Light indicator for
that line turns ON , to return to the call just re-select that line.
Be sure to allow 2 seconds efore putting a call on HOLD.
Deactivating hold music manually If for any reason the hold music is activated
inadvertently, it can e deactivated y pressing the utton
The following are examples of phones that work in ALT1 or ALT2 settings: Casio,
American Venture, ATT 962, ATT 972, Panasonic KX-TG 2000B, KX-TG4000B,
KXTG2000, KX-TG2720, KX-TG2730, KX-TG2740, KXTG4000, KX-TGA200, KXTGA400, KX-
TGA420, SBC 410
List of compatible corded phones supported via Default setting:
Please note: This is a partial list, there are other factors relevant to activation via Hold utton in
Default setting-see-the trou le shooting section or special setting, If your phone is not on this
list , although you can try the default setting, use the ALT1 setting. ALT1 works on all phones.
Also note that 4 line capable phones in this list work in ALT1 setting (Flash then Hold)
If you have a 4 line capable phone with only 2 lines being used and still require activation
via just hold button then the proper adapter model is SX44 EZ
AT&T: 21070, 262, 272, 412, 422, 4952, 612, 622, 712, 722, 732, 742, 752, 812, 822, 830,
832, 842, 843, 853, 854, 874, 902, 912,922, 944, 952, 953, 954, 955, 964, 974,
SIGNATURE, FT483
Brother Quatro: 412
Bell: 223, 232, 259, 261, 268, 367, 470, 52905, Sonecor 412, 412CID, 4900, BE5200,
BE5300, Techline 420
GE: 187, 2-9315-A, 2-9318, 2-9435-A -B -C, 2-9436-A, 2-9438-A, 2-9450-A -B -C -D -E -
F, 2-9439-A to -EGL, 2-9451A, 2-9481, 2-9487GE2-A, 2-9488, 2-9638-A, 2-9975, 2-
9488GE2-A RCA 25403 RCA
IBM: 412, 412CID, 4900
Northern Telecom: Unity
Phonemate: PMG-4600
Panasonic: KX-T3110 3120 3122 3135 3145 3155 3160 3165 3170 3175 3280 3980-H
3980-R7 3981, KX-TC930, KX-TS20, KX-TS21, KX-TS25, KX-TS27, KX-TS208, VA-8400
Radio Shack: 206, 208, 209, 210, 212, 411, 412, 612, 43-373D, 43-430, 43-642, ET-180,
43-470, ET-184, ET-192, ET-193, 43-622, 43-469 , 1710, 1753
Sony: IT-M804
SBC: 2105, 4000
Southwestern Bell: FT325, FT360, FT365BL FT383, FT412, FT483, FT484
Sprint/Radio Shack: SP 702 / 43 5702, SP 705
TT Systems: 4012, 412, 412CID, 4900, 4300, 5100, 5200, 5300, 7993
Vtech: 4121
ALT2 Default ALT1
Hang up and set switch to Middle position
FLASH
FLASH
P6
HOLD
Tip: If you have audio flicker pro lem , Reduce the Volume
on your audio source
*
*
FLASH
FLASH
*
P3

iv
Operation in ALT1 setting:
To activate: press then
To deactivate just re-select that line and press
Voice Deactivation: if the call has een on Hold at least a few seconds, it can also
e deactivated y just speaking over the Music for example say : “Hi I am Back” ,
Note: if hold music is too loud you may need to speak louder in order to voice
deactivate. If for some reason you are not a le to voice deactivate properly try
ALT2 setting, you may also adjust the sensitivity level to make it more responsive in
ALT1 as follows:
Adjusting Voice De-activation Level:
To gain more sensitivity: select L1, you get dial tone, wait a out 8 seconds till you
hear a BEEP now press then press , hang up and try the voice
deactivation again. You may repeat a ove for more sensitivity again(up to 4 times) if
needed. Repeat for line L2, if desired.
To reduce the sensitivity level: select L1, you get dial tone, wait a out 12 seconds
till you hear a dou le BEEP now press then press , hang up and
repeat again if needed. Repeat for L2 if desired
Want to use just one button ? Press to activate MOH and when ready to
go ack to caller just speak over the audio!.
Note: this does not hold the line. So the
other party can still hear you .
In ALT1, or ALT2 (if not programmed), the Flash utton is used to activate the audio
so if you have:
Call waiting , 3 way calling, Centrex Call Transfer
then use to access an out side line or to answer a call waiting call
etc.
Example 1 ( ALT1 setting
) to take a call waiting call press
Example 2 ( ALT1 setting) to make a 3 way or conference call press
you will get a dial-tone now dial the desired phone num er then press
to join the two calls together.
NOTE: If you have “Call Waiting” service, only the current call may e placed on
Music-On-Hold, the other call is put on hold in the phone company central office in
silence not in your office.
Operation in ALT2 setting:
This setting is just like ALT1 e.g. Flash then Hold, however the voice deactivation is
more responsive to your voice, use this setting only if you prefer to voice de-activate
instead of Flash utton de-activation and only if ALT1 does not voice deactivate
properly. Remem er the call needs to e ON hold at least 4 seconds so efore you
conclude that ALT1 is not sensitive enough make sure the call has een on hold at
least a few seconds efore you go ack to the call and try to voice -deactivate.
Operation via “Voice activation”
The ALT2 switch position can e used for ”voice activation” method if a one time
programming is done, in this mode any phone can e used y just using the Hold
utton with slightly longer activation time (a out 6 to 9 seconds after hold is pressed)
One time programming: Set switch to Default , select L1, wait a out 12 seconds
till you hear a dou le BEEP now press then
You will get confirmation via continues BEEPS and linking audio. Hang up and
repeat for L2 if applica le; Now set switch ack to ALT2
In “Voice activation” mode, the device needs to hear you well therefore speak as
close as possi le to the microphone, If you are on a speakerphone or using a
headset speak clearly and louder into the microphone.
To activate: after you receive or make a call, you need to speak and say something
efore you may press the utton. Audio activates a out 10 seconds later,
the corresponding L1 or L2 light on this device will then turn ON.
To deactivate hold music Just re-select that line and Speak Over the audio, for
example say : “Hi I am Back” , the moment the device hears it will stop the hold-
music. Note: if hold music is too loud you may need to speak louder in order to
voice deactivate so do not make your Hold music too loud. You may also deactivate
the hold-music y pressing the utton.
NOTE1: If you hear a BEEP BEEP, say something to prevent further Hold music
activation
NOTE2: If for any reason the hold music is playing, do not panic, simply speak over
the audio to stop it or press FLASH to stop it.
If for some reason you are not a le to voice activate or voice -deactivate you may
adjust the sensitivity level to make it more responsive as follows:
Adjusting Voice Activation/ De-activation Level:
Keep the switch In ALT2 an refer to “To gain more sensitivity” in Page 4
P5
ALT2 Default
ALT1
Hang up and set switch to right position
ALT2
Default
ALT1
HOLD
FLASH
FLASH
FLASH
FLASH
HOLD
FLASH
FLASH
FLASH
FLASH
FLASH
FLASH
FLASH
FLASH
*
*
FLASH
FLASH
FLASH
P4
*
Hang up and set switch to left position