invotel SX8800-4LPS User manual

Professional Music-On-Hold system
MP3 USB drive Digital Player plus 4 Line dapter
Model: SX8800-4LPS Rev 30-B
• Plug the USB flash drive/player into USB charger then plug the charger into power outlet. The ED on the
player starts blinking, Flip switch to ON position.
• Now press & release Play/Pause button on the player (the middle circular button) until the ED stops blinking
(paused state)
• Now connect the player to the phone system MOH port via the provided audio cord
• Now press & release the Start / Next button on the player until the ED starts blinking (Playing starts)
•
Plug the AC adapter (110 V AC to 12V DC) into the main unit
• Confirm that all Red ED lights in front of the main unit are double blinking
• Use one of your telephones and unplug the cord for 1/ 2 from it and connect it to 1/ 2 IN jack on SX8800,
now connect 1/ 2 OUT jack to your telephone using the provided phone cord, make sure you have dial tone
on your lines 1 and 2
• If you have the 4 line model now unplug the cord for 3/ 4 from your phone and connect it to 3/ 4 IN jack on
SX8800 and connect 3/ 4 OUT jack on SX8800 to your telephone using the provided phone cord, make sure
you have dial tone on your lines 3 and 4
• Observe that as you connect the lines the blinking lights turn OFF. (on non existing lines the lights keep blinking
and that is OK)
• Alternatively you may use a splitter (T adapter) at the Wall jack to connect both this device and a telephone (in
that case the 1/ 2 OUT and 3/ 4 OUT jacks are not connected)
1/ 2
IN
3/ 4
IN
3/ 4
OUT
1 2
Please note: just one telephone may be connected to
this device, other telephones remain connected to
their own wall jacks and they all work.
1/ 2
OUT
INTPUT
1 2 3
12VDC
1 2 3
3 4
A B C A B C
AUDIO Cord
AUDIO
Back
RECEP
Front
RECEPT
USB flash drive/Player
100-240 V
USB charger
If you want to use your own Audio player such as your
iPOD, CD player, digital player, PC/Mac or any other
mp3 player, simply connect it via the audio cord to the
SX8800 main unit AUDIO INPUT jack.
Volume DN
Play/Pause
Volume UP
ON
+
++
+
-
--
-
1 / 2
3 / 4
Start / Next
>>

ii
IMPORT NT NOTE: The audio may activate in the middle of a call due to factors
like excessive wiring (see page 12 item 8), bad or old wiring , existing unstable lines,
sparks, too many wall jacks , Noisy phone lines, Bad telephones, “Hot ines” (see P6
special cases)
If that ever happens, press the FL SH button to stop the audio! and continue your
conversation. The FL SH button is found on every telephone, it could be labeled as
C LL W IT / FL SH or LINK or ON or T LK button
Connection Test: To confirm that you have connected everything correctly:
set two ABC switches to C position and the two 123 switches to 3 position,
select line 1 on the phone, 1 ED on SX8800 must turn ON and you should hear audio from the phone ine 1
select line 2 on the phone, 2 ED on SX8800 must turn ON and you should hear audio from the phone ine 2
select line 3 on the phone, 3 ED on SX8800 must turn ON and you should hear audio from the phone ine 3
select line 4 on the phone, 4 ED on SX8800 must turn ON and you should hear audio from the phone ine 4
Double check your connections or adjust the volume UP if needed.
This completes the test you should now change the BC and 123 switches to proper setting as follows :
Switch setting: Please Read the Operation instructions for each setting carefully
There are two pair of 3 position switches on the SX8800 that control the activation method, you need to select
the proper setting based on your type of phones:
1, 2, 3: Hold button activation
Use one of these settings when all phones are corded & are same model (for example all are ATT 992) and are
compatible with Hold button activation (see the list in page 3)
B1, B2: These two settings utilize Flash then Hold activation method, this setting
supports any phone and any mix of brands with instant activation
by pressing Flash then Hold
• Use B1 or B2 settings if your phones are Cordless type (including corded base station + portables)
• If you have mixed cordless type phones with corded type phones
• If you have corded type phones that are not all the same model for example ATT brand and
Panasonic brand are both used in your office
• If you have any phone that does not activate by pressing Hold (for example ATT 1040)
B3: Hold button activation or Flash See page P4 for full details.
C1, C2: Voice ctivation Mode These two settings utilize Delayed Hold activation method, most phones
cordless or corded or mixed can be activated for music on hold in less than 15 seconds after you press HO D.
C3: Test mode
Note: Do not use a Cell phone near the device to setup or test the device. Use a fax line, etc.
Note: Do not set the volume too loud it may flicker or shut off the on-hold audio.
P2

iii
Operation in Hold activation:
Start with A1, make or receive a real call, the ED on the SX8800 turns ON solid, then simply press the
button on your telephone, the Music will be heard to the caller and the ED on the SX8800 will start to B INK , to
return to the call just re-select that line. (Be sure to allow 1 or 2 seconds before putting a call on HO D).
The 1
st
time your are setting the device If it did not work hang up and try it again 2 or 3 times.
2: if after 2 -3 times it is not working hang up and change the switch to A2 and try it 2-3 times.
3: this setting works better on smaller offices with just a few phones, it is not as powerful as A1 or A2, if your
phones work fine in A3 just leave it in A3.
Deactivating hold music manually If for any reason the hold music is activated inadvertently, it can be deactivated
by pressing the button
The following are examples of phones that work in B1, B2 or C1,C2 settings: American Venture, ATT 962, ATT 972,
Casio any model , Airway 2 line, Airway 4 line, Panasonic KX-TG 2000B, KX-TG4000B, KXTG2000, KX-TG2720,
KX-TG2730, KX-TG2740, KXTG4000, KX-TGA200, KXTGA400, KX-TGA420, SBC 410,
List of corded phones compatible via Hold Button activation:
Please note: This is just a partial list, there are other factors relevant to activation via Hold button in these settings-
see-the trouble shooting section or special setting, If your phone is not on this list try it any way or use the B1, B2 or
C1, C2 settings. B1, B2 works on all phones (flash then Hold).
T&T: 21070, 262, 272, 412, 422, 4952, 612, 622, 712, 722, 732, 742, 752, 812, 822, 830, 832, 842, 843, 853,
854, 874, 902, 912,922, 944, 945, 952, 953, 954, 955, 964, 982, 992, SIGNATURE, FT483, 974*, 984*
[* only older version prior to 2007 ,newer version works via Flash -Hold]
Brother Quatro: 412
Bell: 223, 232, 259, 261, 268, 367, 470, 52905, Sonecor 412, 412CID, 4900, BE5200, BE5300, Techline 420
GE: 187, 2-9315-A, 2-9318, 2-9435-A -B -C, 2-9436-A, 2-9438-A, 2-9450-A -B -C -D -E -F, 2-9439-A to -EG ,
2-9451A, 2-9481, 2-9487GE2-A, 2-9488, 2-9638-A, 2-9975, 2-9488GE2-A
IBM: 412, 412CID, 4900
Cortelco: all models
Northern Telecom: Unity
Phonemate: PMG-4600
Panasonic: KX-T3110 3120 3122 3135 3145 3155 3160 3165 3170 3175 3280 3980-H 3980-R7 3981, KX-
TC930, KX-TS20, KX-TS21, KX-TS25, KX-TS27, KX-TS208, VA-8400
Radio Shack: 206, 208, 209, 210, 212, 411, 412, 612, 43-373D, 43-430, 43-642, ET-180, 43-470, ET-184, ET-
192, ET-193, 43-622, 43-469 , 1710, 1753
RC 25403 RCA, 25413 RCA-2, and all other models.
Sony: IT-M804
SBC: 2105, 4000, 225, 420
Southwestern Bell: FT325, FT360, FT365B FT383, FT412, FT483, FT484
Sprint/Radio Shack: SP-702 / 43-5702, SP-705
TT Systems: 4012, 412, 412CID, 4900, 4300, 5100, 5200, 5300, 7993
Vtech: 4121
A B C 1 2 3
Hang up and set both switches to A position
and both switches to 1 position
F ASH
HO D
P3

iv
Operation in B1, B2 settings:
To activate: press then
To deactivate just re-select that line and press
Voice Deactivation: if the call has been on Hold at least a few seconds, it can also be deactivated by
just speaking over the Audio for example say : “Hi I am Back” .
If for some reason you are not able to voice -deactivate, try speaking a little louder and more direct
into the microphone, if that does not work hang up and set the switches to B2. Remember you can
always use the Flash button to deactivate the audio as well.
Want to use just one button ? Press to activate MOH and when ready to go back to
caller just speak over the audio!. Or press Flash again. Note: this does not hold the line so the other
party may still hear you, set the volume louder to mask it.
In B1 or B2 or B3 settings the Flash button is used in order to activate the audio so if you have any
service such as: Call waiting , 3 way calling, Centrex Call Transfer
Use to access an out side line or to answer a call waiting call etc.
Example 1 ( B1/B2/B3 settings ) to take a call waiting call press
Example 2 ( B1/B2/B3) to make a 3 way or conference call press you will get a dial-
tone now dial the desired phone number & press to join the two calls together.
Note on “Call Waiting”: If you have “Call Waiting” service, only one call may be placed on Music-
On-Hold, the other call is
held in the phone company central office in silence not in your office.
What does that mean? It means it is impossible with any device to have music on hold during “call waiting”
What can be done about it? contact your phone service provider, remove the call waiting and add “call rotary”
or call hunting service.
B3: In this switch setting to activate the Hold music press
then Hold or just press the hold button (if you have a phone which is compatible to hold button
activation -see page P3). This mode is useful when you have Mix of phones that some are compatible
with Hold only activation and some activate via Flash then Hold.
To deactivate hold music re-select that line and press the button. If it is a compatible phone it will
automatically deactivate hold music. In B3 mode of operation the flash button is being used, so be sure to
read the examples above if you have call waiting service or need to make 3 way callings etc.
F ASH
F ASH
F ASH
HO D
F ASH
F ASH
F ASH
F ASH
F ASH
F ASH
F ASH
F ASH
Tip: If you have audio flicker problem in B2 , Reduce the Volume
P4
A B C 1 2 3
Hang up and set both switches to B
position and both switches to 1 position
F ASH
F ASH

v
Operation in C1, C2 settings:
C1 and C2 use “voice activation” method, this mode of operation supports most phones or brands by
just using the Hold button but with slightly longer activation time (about 10 to 15 seconds after hold is
pressed)
In “Voice activation” mode, the device needs to hear you well therefore speak as close as
possible to the microphone, If you are on a speakerphone or using a headset speak clearly and
louder into the microphone. Be sure to read the NOTES in this section.
To activate: after you receive or make a call, you need to speak and say something before
pressing the button. Audio activates less than 15 seconds later and the corresponding 1
… 4 light on this device will start blinking.
To deactivate hold music just re-select that line and Speak Over the audio, for example say : “Hi I
am Back” , the moment the device hears it will stop the hold-music.
Note: You may also deactivate the hold-music audio by pressing the button.
NOTE1: If you hear the audio during your conversation , say something to stop the audio, this can
happen if you or your party are not talking to each other for about 7 seconds. (after 2 times device will stop
activating audio when non speaking for the rest of the call)
NOTE2: If for any reason the hold music is playing, do not panic, simply speak over the audio to stop
it or press F ASH to stop it.
C2: If for some reason you are not able to voice activate or voice -deactivate, Hang up and set the
switch to C2 then try again using the above instructions.
Back ground Music: SX8800 can be used to provide just a back ground music during all the calls and all
the lines. In this case the device will not provide the Music-on Hold function however the same back
ground music is heard by the callers when the calls are placed on Hold.
To set the device for background music use an audio file in the USB drive with soft music and turn the
volume low (Volume DN), set the switches to C3
During the conversations the music will be heard, make sure volume is low enough to allow talking
HO D
F ASH
P5
A B C 1 2 3
Hang up and set both to C position
and both switches to 1 position

Special Cases:
Some phones like GE 2-9487GE2- , GE 2-9488GE2- and all RC phones beep every few
seconds when the calls are placed on Hold and may not work properly in C2 or B2 settings ( the
beep may turn off the Hold Music in some cases)
in that case use the B1 setting or use the A settings and increase the volume a bit so that the beeps
are less noticeable to the callers.
If audio activates suddenly in A1 or A2 switch settings , your lines may be “too powerful” Try A3
setting.
USB Drive / Player dvanced Features:
USB Mp3 Player /repeater
Single or multi tracks up to 99 tracks
Package Content:
SX8800 unit
Power adapter 110/240v AC to 12V DC 200ma - 1000 ma
1 or 2 RJ-14 phone cords
User’s Manual
USB Drive/Player
USB charger
Connecting audio cord
djusting VOLUME
If the On Hold audio volume is too low do not unplug the player from USB charger or power, press the
Volume UP on the USB player & hold it pressed to increase volume; If it is too loud press the Volume DN to
desired level.
Connecting USB drive to a Computer:
Un-plug the USB drive/player, turn it OFF and insert it into a USB port normally found on most
PC/MAC or laptops.
After you make the connection it will be detected as “Removable Disk” , when you open “My
Computer” or “Windows Explorer”
Transferring files into USB drive:
Select the file you want to transfer to USB drive and drag-and-drop it into the “Removable Disk” that
represents this device (right click on the file, copy, move the mouse to the “Removable Disk” , right
click there and paste)
The player will play all the .mp3 files one by one before it auto repeats from the 1
st
file, You may
silence the .mp3 files you do not want to play by renaming them to “file.ip3” or just keep one .mp3
file in the USB drive i.e. move or delete the extra files you do not want to play from the USB drive.
When the file is being transferred to USB drive allow several seconds for it to finish transferring
before removing the USB drive.
Please refer to file “RE DME.doc” on the USB Flash drive for more information
on file formats, multiple track playbacks and information on how to make your own
custom recording files.
P6
(please note some music titles are not royalty-free and you may want to use the royalty-free music titles
to avoid annual licensing payments to ASCAP and BMI for playing those titles on-hold)

vii
Disconnecting USB drive from Computer:
When you want to remove the USB player from the PC do as follows:
⇒
⇒ ⇒
⇒ Double click on the green arrow in the Taskbar located on the lower -right side of the computer
screen (Safely Remove Hardware)
⇒ Select “USB Mass Storage Device” from the list that appears then click “Stop”
then press “OK”
⇒
⇒ ⇒
⇒ When the “Safe to Remove Hardware” appears click OK and disconnect the USB drive from
your PC and insert it into USB charger. The playback automatically starts.
UDIO INPUT jack:
You may connect other compatible devices to this jack such as a Radio, CD player, other digital
players, etc.
Playback: 1 to 99 tracks, device plays all the tracks one by one and re-loops automatically,
Silence any track by renaming it to filename.ip3 instead of filename.mp3
MODE: files in the USB drive
Single track
Multi track
ST TUS LED lights:
The 1/ 2 and 3/ 4 EDs turn ON solid when corresponding line is in use, and will blink ON/OFF
when Music On Hold is activated for that line and double blinks OFF when line does not exists.
audio1.mp3
audio1.mp3
Audio2.mp3
------
Audio99.mp3
Player Problems Possible Cause / Solution
Player not working or
stopped working
• Unplug the USB charger, re-insert the USB player, then re-connect the
power securely., Make sure switch on the USB player is set to ON,
observe the ED is blinking ON & OFF on the USB player
• Adjust the volume UP on the USB Player.
• Make sure USB player is not in Pause mode ( ED solid ON), press the
Pause button on the USB player to resume playing ( ED blinking ON &
OFF)
Cannot Transfer files to
USB drive /player
• If you use Windows 98 SE, ensure to use USB driver is
installed properly in your system.
• Ensure the USB drive/player is connected securely to your PC
USB port, try another USB port directly.
Audio Volume is too low
• Press the Volume UP
Audio is distorted
• if Volume level is too high, Press the volume DN.
• check the connecting audio cord, make sure it is connected all
the way
P7

viii
dapter Trouble Shooting:
Unplug the 12VDC plug from the back of the SX8800 and
unplug the phone lines; Wait 60 seconds then plug them
back in, make sure the AC adapter is plugged in securely.
1. Adapter not working
or stopped working
Problems
Possible Cause / Solution
3. Red ED double
blinks ON then turns
OFF on some lines
telephone was changed or power failure - do as above,
then select 1, 2, 3, 4 making sure that dial tone is
there.
Some phone ines are removed from MOH adapter or do
not exist.
on non existing lines the lights keep blinking and that is
OK)
UN-plug phone lines for 5 seconds and plug it back in .
4. No Audio
or
Audio not oud
enough
Do the steps in “connection test” in page 2 to hear the
Audio, adjust the volume if needed to hear it. Check the
USB drive /player, Remove Power Unplug USB drive -
Plug back IN. Reconnect Power. Set switch to ON
5. Connection Test is
OK but no audio
when Hold is
pressed in A1 A2
or A3 settings .
• If answering a call allow 1 second before pressing Hold.
•
You may need your “ ocal service” to be with the
dominant phone company in your area (not 3
rd
party local
service)
•
Is your location within city limits? are all your phone
numbers DS qualified? your location may need to be
close enough to your phone company’s central office to
guarantee for Hold button activation. That is why some
discount phone companies service does not work even
though you have compatible phones for Hold activation. If
so you need to use the device in B1 or B2 setting via
Flash then Hold or C1, C2 settings with delayed activation.
•
Some telephones have special cases (see page 6).
•
Try the unit in B1,B2, B3 or C1,C2 settings.
2. Adapter does not
activate or stopped
activating
DSL: If you have DS line, this device needs to be installed after
the DS filter
( otherwise internet may not work properly)
VOIP/Vonage: if you have D- ink VTA-VD phone adapter, you
must use single line phone cords to connect it to SX8800
P8

ix
Warranty
Unless otherwise specified on terms of sale, this product is warranted against defects for a period of three (3) years from
the date of original invoice. We will repair/replace the product with no charge for parts or labor within this time. To obtain
warranty service the product needs to be returned fright prepaid by the customer with a copy of original invoice. This
warranty does not apply if in the sole opinion of Innovative Telecommunication Technology C, the product has been
tampered with or damaged by lightning or any other acts of nature, misuse, neglect or unauthorized service.
EXCEPT AS SPECIFICA Y PROVIDED IN THIS AGREEMENT, THERE ARE NO OTHER WARRANTIES, EXPRESSED
OR OTHERWISE,INC UDING, BUT NOT IMITED TO ANY IMP IED WARRANTIES OR MERCHANTIBI ITES OR
FITNESS FOR A SPECIA PURPOSE. IN NO EVENT SHA INNOVATIVE TE ECOMMUNICATION TECHNO OGY
C BE IAB E FOR OSS OF PROFITS OR BENEFITS, INDIRECT, SPECIA , CONSEQUENTIA OR OTHERWISE
ARRISING FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE.
Problems Possible Cause / Solution
Innovative Telecommunication Technology C
1112 Montana Ave Suite 250 Santa Monica, CA 90403 USA
http://www.invotel.com Phone: [phone]
10. Hold Music activates in
a conference call or
when two phones pick
up at same time
• If for any reason the hold music is activated
inadvertently, it can always be deactivated by pressing
the F ASH button in any setting.
• Conference calls can be done a better way: Press
F ASH, you will get a dial-tone now dial the phone
number of the 2
nd
party then press F ASH to join the
two calls together.
6. MOH works but audio
does not stop when call
is picked up in A1 or A3
settings.
• Wire distance to adapter is too long, Centralize the
location of device to be as close as possible to all the
phones. Try the A2 setting.
• If you are re-wiring “daisy chain” wiring works better than
” star” or “home run” or Independent wiring
• Press F ASH button to stop the music.
7. Some Phones work ,
some do not
• All your phones need to be similar model for activation
in A1...A3 settings. If you mix different phone models,
Use the B1, B2, B3 settings or Voice Activation in C1,
C2, settings. Refer to pages 4 or 5 for more details.
8. Randomly Hold music
starts to play by it self
or does not activate in
A1, A2 or A3 settings
• The call needs to be on Hold min. 2 sec. before you
may pick it up.
• When you hang up, wait 2 seconds before selecting
the same line again.
• Check for extra devices sharing that line like Message
indicator, Answering machine, Alarm system, Modem
etc. Use a “privacy module” between the line and that
extra device to keep them off the line when line is
being used by your phone.
• Set your Alarm system and/or your DS line to share
FAX line.
• Excessive wiring- Total wire length per line must be
under 500 feet ( Ex: if you have 9 wall jacks -no matter
spare or a phone plugged in- each connected via a
100 foot wire to a common point then your total wire
length is 9 x 100=900 feet )
• Use F ASH button to deactivate music.
9. Audio shuts off or
flickers
• Extensive audio volume. ower the volume to proper
level.
P9
udioImage
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