ioSafe 220+ User manual

ioSafe 220+
User Manual

A8-7220-00 Rev. 1.0
©2022 CRU Data Security Group, LLC. ALL RIGHTS RESERVED.
This User Manual contains proprietary content of CRU Data Security Group, LLC (“CDSG”) which is protected by copyright, trademark,
and other intellectual property rights.
Use of this User Manual is governed by a license granted exclusively by CDSG (the “License”). Thus, except as otherwise expressly
permitted by that License, no part of this User Manual may be reproduced (by photocopying or otherwise), transmitted, stored (in a
database, retrieval system, or otherwise), or otherwise used through any means without the prior express written permission of CDSG.
Use of the full ioSafe 220+ product is subject to all of the terms and conditions of this User Manual and the above referenced License.
CRU®, ioSafe®, Protecting Your Data™, and No-Hassle™ (collectively, the “Trademarks”) are trademarks owned by CDSG and are
protected under trademark law. This User Manual does not grant any user of this document any right to use any of the Trademarks.
Kensington®is a registered trademark of Kensington Computer Products Group. Synology®is a registered trademark of Synology, Inc.
This document does not grant any user of this document any right to use any of the Trademarks.
Product Warranty
CDSG warrants this product to be free of significant defects in material and workmanship for a period of two (2) years from the original
date of purchase. CDSG’s warranty is nontransferable and is limited to the original purchaser.
Limitation of Liability
The warranties set forth in this agreement replace all other warranties. CDSG expressly disclaims all other warranties, including but not
limited to, the implied warranties of merchantability and fitness for a particular purpose and non-infringement of third-party rights with
respect to the documentation and hardware. No CDSG dealer, agent, or employee is authorized to make any modification, extension,
or addition to this warranty. In no event will CDSG or its suppliers be liable for any costs of procurement of substitute products or
services, lost profits, loss of information or data, computer malfunction, or any other special, indirect, consequential, or incidental
damages arising in any way out of the sale of, use of, or inability to use any CDSG product or service, even if CDSG has been advised
of the possibility of such damages. In no case shall CDSG’s liability exceed the actual money paid for the products at issue. CDSG
reserves the right to make modifications and additions to this product without notice or taking on additional liability.
FCC Compliance Statement: “This device complies with Part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.”
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be required to correct the interference at this own
expense.
In the event that you experience Radio Frequency Interference, you should take the following steps to resolve the problem:
1. Ensure that the case of your attached drive is grounded.
2. Use a data cable with RFI reducing ferrites on each end.
3. Use a power supply with an RFI reducing ferrite approximately 5 inches from the DC plug.
4. Reorient or relocate the receiving antenna.

Table of Contents
1. Introduction ............................................................................................................................ 4
1.1. Activate Warranty and Data Recovery Service Protection ................................................ 4
2. General Information ................................................................................................................ 5
2.1. Warnings and Notices ................................................................................................... 5
2.2. Package Contents ........................................................................................................ 6
2.3. Identifying Parts ........................................................................................................... 7
2.4. LED Behavior ............................................................................................................... 8
3. Hardware Installation ............................................................................................................... 9
3.1. Tools and Parts for Drive Installation .............................................................................. 9
3.2. SATA Drive Installation .................................................................................................. 9
3.3. Connecting the ioSafe 220+ ......................................................................................... 14
4. Install Synology DiskStation Manager ...................................................................................... 15
5. Connect and Log in to Synology DiskStation Manager .............................................................. 17
6. Product Support and Data Recovery Service ........................................................................... 19
6.1. Activate Data Recovery Service Protection ................................................................... 19
6.2. ioSafe No-Hassle Warranty .......................................................................................... 19
6.3. Data Recovery Procedure ............................................................................................ 19
6.4. Contact ioSafe Support ................................................................................................ 20
ioSafe 220+ User Manual 3

1. INTRODUCTION
This User Manual shows you how to set up and maintain the ioSafe 220+, a fireproof and waterproof
two-bay network-attached storage (NAS) storage device, powered by Synology DSM.
The ioSafe 220+ ensures seamless business continuity with Synology DSM, Synology's prize-winning
operating system. The ioSafe 220+ also protects your data while fully submersed underwater for up to 72
hours and in temperatures up to 1550° F for 30 minutes, ensuring that your data stays protected through
floods and fires.
1.1. ACTIVATE WARRANTY AND DATA RECOVERY SERVICE
PROTECTION
Make sure to register your product to ensure you receive notices of product updates and are fully protected
by our hardware warranty and Data Recovery Service (if applicable).
Register your product to activate your Data Recovery Service protection plan and warranty by visiting
iosafe.com/activate.
ioSafe 220+ User Manual 4

2. GENERAL INFORMATION
2.1. WARNINGS AND NOTICES
Please read the following before handling this product.
IMPORTANT
If a hard drive inside the ioSafe 220+ ever fails, do not replace it without consulting the
complete User Manual first.
We’ve made the drive replacement procedure very easy to follow, but if you don’t follow it
you might accidentally erase your data!
Download the User Manual from iosafe.com/support/product-manuals and consult it to be
safe!
1. Before starting any type of hardware installation, ensure that all power switches have been turned off
and all power cords have been disconnected to prevent personal injury and damage to the hardware.
2. Do not drop the product, submit it to impact, or pierce it.
3. The circuit boards within this product are susceptible to static electricity. Proper grounding is strongly
recommended to prevent electrical damage to the product or other connected devices, including the
computer host.
4. Avoid placing this product close to magnetic devices, high voltage devices, or in an area exposed to
heat, flame, direct sunlight, dampness, moisture, rain, vibration, shock, dust, or sand.
5. To avoid overheating, this product should be operated in a well-ventilated area.
6. Remove the drives before transporting the product to prevent damage to the drive interfaces.
ioSafe 220+ User Manual 5

2.2. PACKAGE CONTENTS
Check the package contents to verify that you have received the items below. Please contact ioSafe if any
items are missing or damaged (see Section 6.4: Contact ioSafe Support, page 20).
ioSafe 220+ Qty. 1
Magnet Qty. 1 Screws Qty. 9
Power Supply Qty. 1 Power Cord Qty. 1
Ethernet Cable Qty. 1 Allen Wrench Qty. 1
ioSafe 220+ User Manual 6

2.3. IDENTIFYING PARTS
Front
Power
Switch
Copy From
USB Button
USB
Type A Port
LED Status
Indicators
Rear
System Fan
Power In
USB
Type A Port
LAN
Port 2
LAN Port 1
ioSafe 220+ User Manual 7

2.4. LED BEHAVIOR
LED Name Color State Description
Power Blue
Static Indicates that the unit is powered on.
Blinking The unit is booting up or shutting down.
Off The unit is powered off.
Status
Green Solid The unit is operating normally.
Orange Blinking
Indicates one of the following states:
• Volume degraded
• Volume crashed
• Volume not created
• Synology DSM is not installed
Off
Indicates one of the following states:
• The drives are in hibernation
• The drives are not installed
Drive Activity LEDs #1-2
Green Static The corresponding drive is ready and idle.
Blinking The corresponding drive is being accessed.
Orange Solid Indicates a drive error for the corresponding drive.
Off No internal drive installed in the corresponding drive bay, or the drive is in
hibernation.
Copy Green Static The attached peripheral device has been detected. Blinking Data is being copied from the peripheral to the unit.
Off No peripheral device detected.
Top Rear LAN LEDs #1-2 Green Solid The network is connected. Blinking Indicates that network activity is happening.
Off There is no network connected or the Ethernet cable is disconnected.
Bottom Rear LAN LEDs #1-2
Green Solid 1 Gbps connection
Orange Solid 100 Mbps connection
Off 10 Mbps connection or no network detected
ioSafe 220+ User Manual 8

3. HARDWARE INSTALLATION
3.1. TOOLS AND PARTS FOR DRIVE INSTALLATION
• A Phillips screwdriver
• 3mm hex tool (included)
• At least one 3.5-inch or 2.5-inch SATA drive (please visit iosafe.com/support/hardware-compatibility for a
list of compatible drive models)
WARNING
If you install a drive that contains data, the system will format the drive and erase all
existing data. Please back up any important data before installation.
3.2. SATA DRIVE INSTALLATION
1. Use the included 3mm hex tool to remove the screws on the top and bottom of the front cover. Then
remove the front cover.
ioSafe 220+ User Manual 9

2. Remove the waterproof drive cover with the 3mm hex tool.
3. Remove the drive trays with the 3mm hex tool.
ioSafe 220+ User Manual 10

4. Install a compatible drive into each drive tray using (4x) drive screws and a Phillips screwdriver. Visit
iosafe.com/support/hardware-compatibility for a list of qualified drive models.
NOTE
When setting up a RAID set, it is recommended that all installed drives should be the
same size in order to make the best use of drive capacity.
5. Insert each loaded drive tray into an empty drive bay, ensuring that each one is pushed in all the way.
Then tighten the screws using the 3mm hex tool.
ioSafe 220+ User Manual 11

6. Replace the waterproof drive cover and securely tighten it using the 3mm hex tool.
CAUTION
Use only the supplied hex tool to secure the waterproof drive cover as when using
other tools you could under-tighten or break the screw. The hex tool has been
designed to flex slightly when the screw is sufficiently tight and the wateproof gasket is
properly compressed.
ioSafe 220+ User Manual 12

7. Install the front cover to finish installation and protect the drives from fire.
8. You may optionally use the round magnet provided to attach and store the hex tool on the back of the
unit.
ioSafe 220+ User Manual 13

3.3. CONNECTING THE IOSAFE 220+
WARNING
Do not place the ioSafe 220+ device on a soft surface, such as carpet, that will obstruct air
flow into the vents on the underside of the product.
1 2 3
NOTE
If you purchased an ioSafe 220+ without drives pre-installed, the fan inside the unit will
spin at full speed until you install Synology DiskStation Manager (see Install Synology
DiskStation Manager) and Synology DiskStation Manager has booted up. This is the
default behavior for the cooling fan and is intended.
ioSafe 220+ User Manual 14

4. INSTALL SYNOLOGY DISKSTATION MANAGER
Synology DiskStation Manager (DSM) is a browser-based operating system which provides tools to access
and manage your ioSafe 220+. When installation is complete, you will be able to log into DSM and start
enjoying all the features of your ioSafe powered by Synology. Before getting started, please check the
following:
IMPORTANT
Your computer and your ioSafe 220+ must be connected to the same local network.
IMPORTANT
To download the latest version of DSM, Internet access must be available during
installation.
NOTE
Any ioSafe 220+ that was shipped with hard drives pre-installed already has Synology
DiskStation Manager installed. If you have drives pre-installed, continue on to Section 5:
Connect and Log in to Synology DiskStation Manager, page 17.
1. Turn on the ioSafe 220+ if it is not already powered on. It will beep once when it is ready to set up.
2. Type in one of the following addresses into a web browser to load the Synology Web Assistant. The
status of your ioSafe 220+ should read Not Installed.
http://iosafe:5000
http://diskstation:5000
PURCHASED WITH HARD DRIVES
PURCHASED WITHOUT DRIVES
http://find.synology.com
CONNECT VIA SYNOLOGY.COM
OR
OR
ioSafe 220+ User Manual 15

3. Click the Connect button to begin the setup process.
ioSafe
Connect
4. Follow the on-screen instructions to install Synology DSM. Your ioSafe 220+ will automatically restart in
the middle of setup.
ioSafe 220+ User Manual 16

5. CONNECT AND LOG IN TO SYNOLOGY
DISKSTATION MANAGER
1. Turn on the ioSafe 220+ if it is not already powered on. It will beep once when it is ready to set up.
2. Type in one of the following addresses into a web browser to load the Synology Web Assistant. The
status of your ioSafe 220+ should read Ready.
http://iosafe:5000
http://<server_name>:5000
PURCHASED WITH HARD DRIVES
PURCHASED WITHOUT DRIVES
http://find.synology.com
CONNECT VIA SYNOLOGY.COM
OR
OR
IMPORTANT
If you do not have an Internet connection and you purchased the ioSafe 220+ without
drives pre-installed, you will need to connect using the second method. Use the server
name you gave your ioSafe 220+ while installing Synology DiskStation Manager (see
Section 4: Install Synology DiskStation Manager, page 15).
3. Click the Connect button.
ioSafe
Connect
ioSafe 220+ User Manual 17

4. The browser will display a login screen. If you purchased the ioSafe 220+ with pre-installed drives, the
default username is admin and the password is left blank.
For those who purchased the ioSafe 220+ without drives, the username and password are the ones
you created while installing Synology DSM (see Section 4: Install Synology DiskStation Manager, page
15).
ioSafe
Sign In
Stay signed in
<username>
<password>
TIP
You can change the username and password with the “User” Control Panel applet in
the Synology DiskStation Manager user interface.
ioSafe 220+ User Manual 18

6. PRODUCT SUPPORT AND DATA RECOVERY
SERVICE
Congratulations! You are now ready to manage and enjoy all the features of your ioSafe 220+ device. For
more information regarding specific features, please check out DSM Help or refer to our online resources
available at iosafe.com or synology.com.
6.1. ACTIVATE DATA RECOVERY SERVICE PROTECTION
Register your product to activate your Data Recovery Service protection plan by visiting
iosafe.com/activate.
6.2. IOSAFE NO-HASSLE WARRANTY
If the ioSafe 220+ breaks during the warranty period, we will repair or replace it.
The standard term for the warranty is two (2) years from the date of purchase. A five (5) year extended term
warranty service is available for purchase upon activation of the Data Recovery Service. See the website
or contact [e-mail] for help. ioSafe reserves the right to have its representative inspect
any product or part to honor any claim, and to receive a purchase receipt or other proof of original purchase
before warranty service is performed.
This warranty is limited to the terms stated herein. All expressed and implied warranties including the
warranties of merchantability and fitness for a particular purpose are excluded, except as stated above.
ioSafe disclaims all liabilities for incidental or consequential damages resulting from the use of this product,
or arising out of any breach of this warranty. Some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation may not apply to you. This warranty gives you
specific legal rights, and you may have other rights as well, which will vary from state to state.
6.3. DATA RECOVERY PROCEDURE
If the ioSafe 220+ faces possible data loss for any reason, you should immediately call the ioSafe Disaster
Response Team at 1-530-820-3090 option 3. You can also send an email to disastersuppor[email protected].
ioSafe can determine the best actions to take to protect your valuable information. In some cases a
self-recovery can be performed and provide you with immediate access to your information. In other cases,
ioSafe may request that the product be returned to the factory for data recovery. In any case, contacting us
is the first step.
The general steps for disaster recovery are:
1. Email [e-mail] with your serial number, product type and date of purchase. If you
cannot email, call the ioSafe Disaster Support Team at 1-530-820-3090 option 3.
2. Report the disaster event and obtain return shipping address/instructions.
3. Follow ioSafe team instructions on proper packaging.
4. ioSafe will recover all data which is recoverable according to the terms of the Data Recovery Service
Terms and Conditions.
ioSafe 220+ User Manual 19

5. ioSafe will then place any recovered data on a replacement ioSafe device.
6. ioSafe will ship the replacement ioSafe device back to the original user.
7. Once the primary server/computer is repaired or replaced, the original user should restore the primary
drive data with the ioSafe backup data.
6.4. CONTACT IOSAFE SUPPORT
Your investment in ioSafe products is backed up by our free technical support for the lifetime of the product.
Use the support resources on our website, iosafe.com/support, email us, or give us a call.
Customer and Technical Support
• Phone: [phone] Option 2
• Email: [e-mail]
Data Recovery Services
• Phone: [phone] Option 3
• Email: [e-mail]
ioSafe 220+ User Manual 20