Iron Bow CLINiC 12 Series User manual

CLINiC-C-12X27-B02
CLINiC™12x
Clinical Care Device
User Guide
Document Version 1.5

Copyright © 2020 Iron Bow Technologies
All Rights Reserved.
Specifications subject to change without notice.
For general inquiries, contact:
Iron Bow Healthcare Solutions
2303 Dulles Station Boulevard, Suite 400
Herndon, VA 20171
Toll: 800.338.8866
Tel: [phone]
www.ironbowhealthcare.com
Forsupport, contact:
Iron Bow Client Service Center
Toll: 833.476.6269 (833.IRONBOW)
Email:[e-mail]

Contents
Introduction ................................................................................................................................................. 5
System Description.....................................................................................................................................6
System Installation................................................................................................................................................ 7
Connections ........................................................................................................................................................ 12
Getting Started ..........................................................................................................................................14
Powering On and Off .......................................................................................................................................... 14
Control Panel Functions...................................................................................................................................... 15
Managing Calls..........................................................................................................................................16
Answering a Call.................................................................................................................................................. 16
Managing Video Settings .........................................................................................................................17
Enabling and Disabling Video Privacy Mode....................................................................................................... 17
System Camera Reset Function .......................................................................................................................... 17
Main Camera Pan/Tilt and Zoom Functions ....................................................................................................... 18
Enabling and Disabling Self-View Mode ............................................................................................................. 18
Self-View Mode Image Location “PIP Location Mode”....................................................................................... 18
Sharing Content from Connected Devices.......................................................................................................... 19
Managing Audio Settings.........................................................................................................................19
Enabling and Disabling Microphone Mute Mode............................................................................................... 19
Adjusting Speaker and Headphone Volume ....................................................................................................... 20
Enabling and Disabling Headphone Operation................................................................................................... 20
Enabling and Disabling Stethoscope Mode ........................................................................................................ 20
CLINiC Administration..............................................................................................................................21
Accessing the Codec Web Interface ................................................................................................................... 21
Change Standby Settings .................................................................................................................................... 22
Change Conference Settings............................................................................................................................... 23
System Auto-Dial ................................................................................................................................................ 24
Adjusting Audio Level ......................................................................................................................................... 25
Enabling WiFi operation...................................................................................................................................... 27
Appendix 1 - Mounting Information ........................................................................................................29
Appendix 2 –Tethered Volume Control..................................................................................................30
Camera Reset Function....................................................................................................................................... 30
Connecting Tethered Volume Remote to CLINiC System................................................................................... 31

Copyright 2020 Iron Bow Technologies 4
Figures
Figure # 1 CLINiC 12x with optional desk stand ………………………………………. 5
Figure # 2 CLINiC 12x System Components ………………………………………. 6
Figure # 3 Camera Mounting Plate ………………………………………. 7
Figure # 4 Camera Plate Assembly ………………………………………. 8
Figure # 5 Mounting Camera to Chassis ………………………………………. 8
Figure # 6 Camera Relative Front and Rear Positions ………………………………………. 9
Figure # 7 Camera Connections ………………………………………. 9
Figure # 8 Attaching Camera Rear Cover ………………………………………. 10
Figure # 9 CLINiC 12x Sound Deflector ………………………………………. 11
Figure # 10 Sound Deflector Screw Location ………………………………………. 11
Figure # 11 Installing Sound Deflector ………………………………………. 11
Figure # 12 CLINiC 12x Left and Right Side Connectors ………………………………………. 12
Figure # 13
CLINiC 12x Audio Ports on the Integrated Control Panel
………………………………………. 13
Figure # 14 Rear Codec Power Indicator ………………………………………. 14
Figure # 15 Control Panel Functions ………………………………………. 15
Figure # 16 CLINiC 12x Rear View Mounting Holes ………………………………………. 26
Figure # 17 Tethered Remote Volume Control ………………………………………. 27
Figure # 18 Connecting Tethered Remote Volume Control ………………………………………. 27

Copyright 2020 Iron Bow Technologies 5
Introduction
The CLINiC from Iron Bow Healthcare Solutions is a purpose-built telehealth video and
consultation device that enables the delivery of clinical healthcare at a distance.
The CLINiC includes a video codec, a high definition video camera, built-in microphone,
27” display, audio speakers and an intuitive touch-control panel. The CLINiC enables
high quality video and audio calls between two or more parties. Examination devices
such as electronic stethoscopes and Horus Scope systems can be connected directly to the
CLINiC.
The CLINiC can be interchangeably mounted on a table top, wall, extensible arm, or on a
medical cart.
This user guide covers the functionality of the CLINiC 12x model.
Figure 1. CLINiC 12x pictured with optional desk stand
You can find additional CLINiC resources and information about support and other
related telehealth services at www.ironbowhealthcare.com.

Copyright 2020 Iron Bow Technologies 6
System Description
The primary components of the CLINiC 12x are shown below:
Description:
1. 12X/12X Optical/Digital Pan/Tilt/Zoom Camera
2. Integrated 27” LED Display with 16:9 Aspect Ratio
3. Integrated Cisco Webex Room Kit Plus (In custom enclosure)
4. Call Status Indicator
5. Integrated Microphone
6. Tactile Membrane control panel with downward-facing speakers
7. Sound Deflector
Description:
8. 12X/12X Optical/Digital Pan/Tilt/Zoom Camera
Figure 2. CLINiC 12x system components

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System Installation
The CLINiC should be mounted on a stable supporting structure (table top, wall,
extensible arm, or medical cart) before you begin using it. Refer to Appendix 1 -
Mounting Information for mounting holes locations and dimensions.
Installing the Camera
Before using the system for the first time, you need to mount and connect the camera to
the mounting panel located on top of the CLINiC 12x display.
To install the camera on the CLINiC 12x:
1. Remove camera assembly from packaging and place carefully on a tabletop.
2. Identify the camera mounting plate as shown below:
3. Line up the four feet of the camera with the large holes in the Camera
Mounting Plate
4. Carefully attach the camera mounting plate to the base of the camera with the
three provided screws, as shown in Figure 4 below.
Figure 3. Camera Mounting Plate

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5. Gently place the camera assembly on top of the support bracket, ensuring the
locating holes on the base plate line up with the holes on the mounting plate.
6. There are two sets of holes available for attaching the mounting plate to the
system (see Figure 3 above). The selection of which holes allows the camera
to overhang more at the front or the rear, depending upon how the system is to
be installed:
oUsing the front mounting holes, the camera will overhang more at the
rear of the system, which is ideal for cart, arm or table-top mounting
oUsing the rear mounting holes the camera will overhang more at the front
of the system, which may be more suitable for direct wall mounting of
the system.
Figure 4. Camera Mounting Plate Assembly
4
Figure 5. Mounting Camera to Chassis

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7. Connect the three cables that come out at the top of the CLINiC to the
corresponding connectors on the rear of the camera as shown in Figure 8
Figure 6 - Camera Relative Front and Rear Positions
4
Figure 7 - Camera Connections
4

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8. Attach the rear camera cable cover using the two screws provided.
9. Gently remove any packaging foam and tape from camera to complete system
assembly.
Figure 8 –Attaching Camera Rear Cover
4

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Sound Deflector
The CLINiC includes a removable sound deflector, installed underneath the control panel
enclosure, as shown in the following figure.
The sound deflector improves the audio quality for CLINiC installations that are either
wall-mounted or mounted on an arm, by deflecting the audio forward.
Installing the Sound Deflector
Figure 10 - Sound Deflector Screw Location Figure 11 - Installing Sound Deflector
1. Locate the three central Phillips head screws on the base section of the sound bar at the rear
of the chassis.
2. Remove the three Phillips head screws and align the deflector, pointing forward, with the three
screw holes and replace screws to secure shield in place.
Figure 9 –CLINiC 12x Sound Deflector
4

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Connections
The 12x CLINiC includes Multiple user ports on either side of the system chassis, plus
audio ports on the front panel. Please note ports designated for engineering usage, future
expansion and for optional accessories should only be used with the appropriate
equipment connected. Refer to accessory user manual for connection details.
Description:
1. AC Input Connector (IEC)
2. DB9 Expansion Control Port (Future use)
3. 10/100/1G Ethernet Port (RJ45)
4. Dual USB 3 Ports (Power only for optional accessories)
5. USB 2 Port (Supplied with blanking cover –Future use)
6. Codec maintenance Port (For qualified engineering usage)
7. Auxiliary HDMI Input (Designated for PC Connection)
8. Auxiliary HDMI Input (Designated for Horus Scope usage)
9. Auxiliary Microphone Input
10. RJ45 Connection for optional Cisco Touch 10 control panel
Figure 12 - CLINiC 12x Left and Right side Connectors.

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Figure 13 - CLINiC 12x Audio Ports on Integrated Control Panel
Description:
1. Headphones Audio Output
2. Electronic Stethoscope Audio Input

Copyright 2020 Iron Bow Technologies 14
Getting Started
Powering On and Off
Powering On the CLINiC
Connect the peripherals to the HDMI port(s) of the CLINiC before connecting the
CLINiC to AC power.
To power on the CLINiC:
Connect the CLINiC to AC power. This will automatically power on the codec,
camera, display and control unit of the CLINiC. A splash screen is displayed
within several seconds.
There is a codec power indicator set inside the rear chassis of the system that can
be used to confirm AC connectivity and codec operation, if needed.
Placing the CLINiC in Standby Mode
The system goes into standby mode after two hours with no activity. This value can be
changed from the web interface to the codec (see Change Standby Settings under CLINiC
Administration).
Waking Up the CLINiC
To wake up the CLINiC:
Press any button on the integrated control panel.
The CLINiC will automatically wake up when an Incoming call is received
Powering Off the CLINiC
Powering off the CLINiC is typically unnecessary. Most video endpoints remain
connected to the network and in stand-by mode until a call is placed or received. If you
need to move the CLINiC to a different location, simply disconnect and re-connect the
AC power, as needed.
Figure 14 –Rear Codec Power Indicator

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Control Panel Functions
The CLINiC control panel buttons and associated functions are described below:
Description:
1. Answer incoming call/place call to defined contact. (See CLINiC Administration)
2. End or reject call
Secondary function; press and hold for 5 seconds then release to temporarily
display codec information on screen
3. Enable video privacy from the CLINiC camera during a call, or revert to normal
video transmission. Video from a connected PC, medical video device, or other
video peripheral will still be shown to local and remote participants.
4. Display and transmit images and data from connected peripheral device connected
to side HDMI port designated with Horus Scope symbol. By default, pressing this
button displays the images and data of peripheral device connected.
5. Display and transmit images and data from connected peripheral device connected
to side HDMI port designated with PC symbol. By default, pressing this button
displays the images and data of peripheral device connected.
6. Zoom camera out.
7. Zoom camera in.
8. Pan and tilt the camera
Secondary function: moves self-view PIP around the screen when PIP
mode is activated.
9. Enable or disable self-view mode
Secondary function: press and hold for 5 seconds then release to enter
PIP location mode –press second time to clear PIP location function
10. Decrease speaker volume.
11. Increase speaker volume
12. Mute or unmute microphone.
13. Enable or disable headphone mode for private listening.
14. Enable or disable stethoscope mode.
15. “On Air” Indicator – Illuminates when system is in an active call
Figure 15 –Control Panel Functions

Copyright 2020 Iron Bow Technologies 16
Managing Calls
This section describes how to manage calls by using the integrated control panel. For instructions on how
to manage calls using the optional Cisco Touch 10 Control Panel, please refer to the Cisco Webex Codec
User Guide:
https://www.cisco.com/c/dam/en/us/td/docs/telepresence/endpoint/ce98/touch10-sx10-sx20-sx80-
mx200g2-mx300g2-mx700-mx800-room-kit-user-guide-ce98.pdf
NOTE: If you are managing the Cisco Webex Room Kit Plus Codec integrated into the CLINiC
using Cisco Unified Communications Manager (CallManager) or TelePresence Management
Suite (TMS), please ensure that the template used for the codec has the Serial Port Login
Required set to Disabled.
Answering a Call
The default behavior of the CLINiC is to answer all incoming calls automatically.
This behavior can be changed from the web interface to the codec (see Change Conference
Settings under CLINiC Administration)
The Connect control is used to make a call and accept an incoming call. You may
place a call to a pre-defined address. Before you can place a call to an address, it
must be added in the codec as a favorite contact, see Manage Favorites
The Hang Up control is used to end a call. If the system is not in auto answer
mode, then the Hang Up control can be used to reject an incoming call from a
remote site.

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Managing Video Settings
This section describes how to manage video settings by using the integrated control
panel. For instructions on how to manage video settings please refer to the Cisco Webex
Codec plus Administrator Guide:
https://www.cisco.com/c/en/us/support/collaboration-endpoints/spark-room-kit-
series/products-maintenance-guides-list.html
Enabling and Disabling Video Privacy Mode
System Camera Reset Function
Video Privacy selection stops the image from the system main camera being
transmitted to the remote site. A second selection resumes the camera
transmission. Video from a connected PC, medical video device, or other
video peripheral will still be shown to local and remote participants. When
Video Privacy is active, the LED associated with this control will illuminate
Manually moving the pan and tilt position of
the camera while under power will cause a
position detection error and a light on the front
of the camera will blink. The camera will
become unresponsive and remain in Standby
mode until reset. This can occur during
cleaning of the camera, jarring a cart during
movement or a user manually attempting to
reposition the camera by hand.
In this event, the camera can be reset by
selecting and Holding the Video Privacy
control for 5 seconds. The camera will then go
through a short reset routine and resume
normal pan/tilt operation.

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Main Camera Pan/Tilt and Zoom Functions
Enabling and Disabling Self-View Mode
Self-View Mode Image Location “PIP Location Mode”
Self -View selection brings up a small window on the main screen showing
the image being transmitted from the main system camera. A second
selection removes the self-view window.
Pressing and holding the Self -View control for 5 seconds, then releasing,
activates the PIP location mode which is indicated by an on screen message:
Use the arrows to move the pip, press the ‘self view’ button to exit
The arrow keys can now be used to move the self-view PIP to the required
location on the screen.
A second selection of the Self-View control will turn off the on-screen
message and the PIP will stay in the selected location every time self-view is
activated
The Arrow keys control the main system camera up/down/left/right movement
The main system camera zoom in and out functions are controlled by the +and
-signs

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Sharing Content from Connected Devices
Managing Audio Settings
This section describes how to manage audio settings by using the integrated control
panel. For instructions on how to manage audio settings, please refer to the Cisco Webex
Codec plus Administrator Guide:
https://www.cisco.com/c/en/us/support/collaboration-endpoints/spark-room-kit-
series/products-maintenance-guides-list.html
Enabling and Disabling Microphone Mute Mode
Transmit PC sends the image from a connected PC or HDMI device to the
remote site as a second image in conjunction with the main system camera.
The image will automatically be shown as a window on the main screen. To
end transmission, select the control again or select the Horus Scope input,
which will replace the PC image with the Horus Scope image. When the PC
transmission is active, the LED associated with this control will illuminate
Transmit Horus Scope sends the image from a connected Horus Scope or
HDMI device to the remote site as a second image in conjunction with the main
system camera. The image will automatically be shown as a window on the main
screen. To end transmission, select the control again or select the transmit PC
input, which will replace the Horus Scope image with the PC image. When the
Horus Scope transmission is active, the LED associated with this control will
illuminate
Microphone Mute selection stops the room audio from being transmitted to
the remote site and the LED indicator illuminates. A second selection
resumes the room audio transmission. This function mutes both the
integrated microphone and optional auxiliary Cisco microphone, if
connected, but does not affect transmission of an electronic stethoscope.

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Adjusting Speaker and Headphone Volume
Enabling and Disabling Headphone Operation
Enabling and Disabling Stethoscope Mode
The volume functions are controlled by the +and –signs. A volume
indicator bar is displayed on the top right hand side of the screen
indicating the volume level
The remote site audio is always available through both the system
speakers and available for listening using connected headphones. By
activation of the Headphone mode, the audio is only available through
connected headphones for private listening. On activation, the
associated LED illuminates above the control button.
Stethoscope Mode optimizes audio transmission of the stethoscope
signal connected to the stethoscope audio input, while automatically
muting the internal system microphone and auxiliary Cisco
microphone, if connected, to minimize room audio interference. If it is
required to transmit the microphone(s) as well as the stethoscope,
select the microphone mute button to “un-mute” the microphones. In
Stethoscope Mode, the stethoscope signal is only sent to the remote
end and will not play through the speakers. On activation, the
associated LED illuminates above the control button.