Italora Smart 2000 User manual

1
1
User manual
Smart 2000
Smart 2000 CS
Smart 3000 CS
with Electronic EL7B
Rev.1
Rev.0

2
1 Revisions table
Version No.
Date
Revision description
0
03/03/2022
Updated to Electronic EL7B
1
04/07/2023
Graphics updates, internal components updated

3
2 Summary
1REVISIONS TABLE......................................................................................................................2
2SUMMARY .....................................................................................................................................3
3TECHNICAL SPECIFICATIONS................................................................................................4
4PRINTING MEDIA DESCRIPTION ...........................................................................................5
Paper specifications...........................................................................................................................5
Thermal ribbon specifications...........................................................................................................5
5PACKAGE CONTENTS................................................................................................................6
6MAIN FEATURES .........................................................................................................................7
7INITIAL INSPECTION.................................................................................................................8
8LABEL FORMAT SETUP PROCEDURE ..................................................................................9
9EXTERNAL DESCRIPTION......................................................................................................10
10 DESCRIPTION OF THE MAIN COMPARTMENT................................................................11
12 REPLACING THE THERMAL RIBBON ROLL.....................................................................12
13 REPLACING THE LABEL ROLL.............................................................................................13
Dispensing mode.............................................................................................................................13
Strip form mode ..............................................................................................................................14
Rewinding mode.............................................................................................................................15
14 CLEANING...................................................................................................................................16
Printhead .........................................................................................................................................16
Feed roller.......................................................................................................................................16
Photosensor.....................................................................................................................................16
Metallic and plastic parts ................................................................................................................16
Adhesive traces or parts of labels....................................................................................................16
15 MAINTENANCE..........................................................................................................................17
Printhead alignment ........................................................................................................................17
Printhead replacement.....................................................................................................................18
Access the electronics compartment ...............................................................................................19
CPU board and power supply replacement .....................................................................................20
Drive belt replacement....................................................................................................................21
Fuses replacement...........................................................................................................................22
16 TROUBLESHOOTING ...............................................................................................................23
17 CPU BOARD CONNECTORS....................................................................................................26
18 REPLACEMENT PARTS............................................................................................................28

4
3 Technical specifications
Smart 2000
Smart 2000 CS
Smart 3000 CS
Printing method
direct thermal and thermal transfer
Printing mode
dispensing, rewinding and strip
Printing speed
up to 170mm/s
up to 250mm/s
up to 200mm/s
Resolution
8 dot/mm - 200 DPI
12 dot/mm - 300 DPI
Printing area
up to 102x1200mm
up to 108x500mm
Media types
die cut labels, tags and continuous strips
Labels sizes
width 30 to 110mm
spacing 2mm minimum
depth 7mm minimum from inner edge
Labels length
10 to 1200mm
10 to 500mm
Media roll sizes
external diameter up to 150mm - internal diameter 40mm
Thermal ribbon width
35 to 110mm
Thermal ribbon sizes
width 220m maximum
external diameter 58mm maximum
internal diameter 25.4mm
Display
-
Keypad
print button
Sensors
paper end and sync, thermal ribbon end, printhead temperature
CPU
32bit RISC 40MHz
Memory
64MB flash - 32MB RAM
Communication ports
RS232/422/485, USB, Ethernet
Power requirements
90/260 VAC 50/60 Hz
Fuses
mains 2xT2A
Operating temperature and humidity
0/40°C - 10/95% non-condensing
Storage temperature
-20/60°C
Sizes and weight
220x235x440mm (HxWxD) - 15Kg

5
4 Printing media description
Paper specifications
Paper
woodfree pigmented white with glossy finish
weight 65 ÷ 90 g/mq (ISO536)
thickness 0.075 ÷ 0.083 mm (ISO534)
Adhesive
peel adhesion (90°C) 430 N/m
operating temperature -20 ÷ 70 °C
Backing paper
BG 40 brown, supercalendered glassine paper
weight 65 g/mq (ISO536)
thickness 0.057 mm (ISO534)
transparency 45%
Tags and continuous strip
weight 200 g/mq max
Printing media
Materials suitable for direct thermal printing or thermal transfer
(the materials used affect print quality and speed)
Labels and tickets sizes
width 30 to 110 mm
length 10 to 1200 mm (Smart 2000)
10 to 1200 mm (Smart 2000 CS)
10 to 500 mm (Smart 3000 CS)
spacing 2 mm minimum
depth 7mm minimum from inner edge
Thermal ribbon specifications
Film
thickness 4.5 ÷ 6 µm
interna diameter 25.4 mm
external diameter 58 mm max
width 35 ÷ 110 mm
length 220 m = ⌀58 mm
Recommended carbonated ribbons
TOIKO C 250 (for matt paper)
TOIKO CR 150 (for glossy paper and polypropylene)
TOIKO R 300 (for plastic media)
Store labels and ribbons in a dry place at a temperature below 40°C.
Avoid exposure to sunlight.

6
5 Package contents
Check if the content of the package is the following:
-italora printer model Smart 2000 or Smart 2000 CS or Smart 3000 CS
-power cable
-labels roll
-thermal ribbon roll
-RS232 serial cable
-USB cable
-print test

7
6 Main features
These printers offer high print quality, the ability to hold up to 1500 labels (106x70mm) and to save up to 26 formats
in flash memory.
They support printing, through XY positioning, of:
-fixed and variable texts (26+12 preloaded fonts), counters and date/time fields via internal RTC
-barcode
-programmable graphics and rectangles, lines and shaded areas
There is also the possibility to add fonts and update the firmware through PC.
There are some options available such as:
-label taken photosensor
-cutter
-external labels roll holder with 220mm maximum diameter
-Pick & Place interface with optoisolated signals
-WiFi interface
-ETIK graphical label editor for Windows

8
7 Initial inspection
Open the main compartment, check the presence of the label and thermal ribbon rolls and lower the printhead by
moving the lever #25 to work position #25a (see chapter “Description of the main compartment”).
Connect the printer to a computer and to the power and turn on the printer using switch #103 on the rear panel (see
chapter "External description").
The red and green LEDs will light up steadily: this means the printer is ready.
Press the print key #1 (see chapter "External description") to print a test label with the main parameters and
information of the printer.
By sending data from a computer, a label will be printed.
Press the print key #1 to reprint the last label sent.
The printer stores the size and transparency values of the media type in use.
If the type of label is changed, refer to the chapter “Label format setup procedure”.

9
8 Label format setup procedure
The printer stores the format and transparency values of the label.
If the type or size of label is changed, it is necessary to perform the following procedure to update the stored
parameters:
-Turn off the printer and check that the print media is correctly positioned under the photosensor, as
indicated in the chapter “Replacing the label roll”.
-Turn on the printer while holding down the print button #1 (see chapter "External description").
A few blank labels will be output as the printer reads the new transparency values.
At the end of the procedure the printer will return to normal operating conditions, with the red and green LEDs on
steady.
For more information about the print media that can be used on these printer models, refer to the chapter “Printing
media description”.

10
9 External description
1 print button
100 power LED
red → printer on
101 status LED
fixed green → normal operation
blinking green → paper end
fixed yellow → syntax error
blinking yellow → printed overheating
blinking yellow/green → ribbon end
102 label exit
5 2x T2A fuse (main)
8 serial port
89 USB 2.0 type B port
90 RJ45 Ethernet port
103 main switch
104 IEC C14 power plug
106 print intensity trimmer
↻rotation → higher intensity
↺rotation → lower intensity