Italora Smart 2000 User manual

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1
User manual
Smart 2000
Smart 2000 CS
Smart 3000 CS
with Electronic EL7B
Rev.1
Rev.0

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1 Revisions table
Version No.
Date
Revision description
0
03/03/2022
Updated to Electronic EL7B
1
04/07/2023
Graphics updates, internal components updated

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2 Summary
1REVISIONS TABLE......................................................................................................................2
2SUMMARY .....................................................................................................................................3
3TECHNICAL SPECIFICATIONS................................................................................................4
4PRINTING MEDIA DESCRIPTION ...........................................................................................5
Paper specifications...........................................................................................................................5
Thermal ribbon specifications...........................................................................................................5
5PACKAGE CONTENTS................................................................................................................6
6MAIN FEATURES .........................................................................................................................7
7INITIAL INSPECTION.................................................................................................................8
8LABEL FORMAT SETUP PROCEDURE ..................................................................................9
9EXTERNAL DESCRIPTION......................................................................................................10
10 DESCRIPTION OF THE MAIN COMPARTMENT................................................................11
12 REPLACING THE THERMAL RIBBON ROLL.....................................................................12
13 REPLACING THE LABEL ROLL.............................................................................................13
Dispensing mode.............................................................................................................................13
Strip form mode ..............................................................................................................................14
Rewinding mode.............................................................................................................................15
14 CLEANING...................................................................................................................................16
Printhead .........................................................................................................................................16
Feed roller.......................................................................................................................................16
Photosensor.....................................................................................................................................16
Metallic and plastic parts ................................................................................................................16
Adhesive traces or parts of labels....................................................................................................16
15 MAINTENANCE..........................................................................................................................17
Printhead alignment ........................................................................................................................17
Printhead replacement.....................................................................................................................18
Access the electronics compartment ...............................................................................................19
CPU board and power supply replacement .....................................................................................20
Drive belt replacement....................................................................................................................21
Fuses replacement...........................................................................................................................22
16 TROUBLESHOOTING ...............................................................................................................23
17 CPU BOARD CONNECTORS....................................................................................................26
18 REPLACEMENT PARTS............................................................................................................28

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3 Technical specifications
Smart 2000
Smart 2000 CS
Smart 3000 CS
Printing method
direct thermal and thermal transfer
Printing mode
dispensing, rewinding and strip
Printing speed
up to 170mm/s
up to 250mm/s
up to 200mm/s
Resolution
8 dot/mm - 200 DPI
12 dot/mm - 300 DPI
Printing area
up to 102x1200mm
up to 108x500mm
Media types
die cut labels, tags and continuous strips
Labels sizes
width 30 to 110mm
spacing 2mm minimum
depth 7mm minimum from inner edge
Labels length
10 to 1200mm
10 to 500mm
Media roll sizes
external diameter up to 150mm - internal diameter 40mm
Thermal ribbon width
35 to 110mm
Thermal ribbon sizes
width 220m maximum
external diameter 58mm maximum
internal diameter 25.4mm
Display
-
Keypad
print button
Sensors
paper end and sync, thermal ribbon end, printhead temperature
CPU
32bit RISC 40MHz
Memory
64MB flash - 32MB RAM
Communication ports
RS232/422/485, USB, Ethernet
Power requirements
90/260 VAC 50/60 Hz
Fuses
mains 2xT2A
Operating temperature and humidity
0/40°C - 10/95% non-condensing
Storage temperature
-20/60°C
Sizes and weight
220x235x440mm (HxWxD) - 15Kg

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4 Printing media description
Paper specifications
Paper
woodfree pigmented white with glossy finish
weight 65 ÷ 90 g/mq (ISO536)
thickness 0.075 ÷ 0.083 mm (ISO534)
Adhesive
peel adhesion (90°C) 430 N/m
operating temperature -20 ÷ 70 °C
Backing paper
BG 40 brown, supercalendered glassine paper
weight 65 g/mq (ISO536)
thickness 0.057 mm (ISO534)
transparency 45%
Tags and continuous strip
weight 200 g/mq max
Printing media
Materials suitable for direct thermal printing or thermal transfer
(the materials used affect print quality and speed)
Labels and tickets sizes
width 30 to 110 mm
length 10 to 1200 mm (Smart 2000)
10 to 1200 mm (Smart 2000 CS)
10 to 500 mm (Smart 3000 CS)
spacing 2 mm minimum
depth 7mm minimum from inner edge
Thermal ribbon specifications
Film
thickness 4.5 ÷ 6 µm
interna diameter 25.4 mm
external diameter 58 mm max
width 35 ÷ 110 mm
length 220 m = ⌀58 mm
Recommended carbonated ribbons
TOIKO C 250 (for matt paper)
TOIKO CR 150 (for glossy paper and polypropylene)
TOIKO R 300 (for plastic media)
Store labels and ribbons in a dry place at a temperature below 40°C.
Avoid exposure to sunlight.

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5 Package contents
Check if the content of the package is the following:
-italora printer model Smart 2000 or Smart 2000 CS or Smart 3000 CS
-power cable
-labels roll
-thermal ribbon roll
-RS232 serial cable
-USB cable
-print test

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6 Main features
These printers offer high print quality, the ability to hold up to 1500 labels (106x70mm) and to save up to 26 formats
in flash memory.
They support printing, through XY positioning, of:
-fixed and variable texts (26+12 preloaded fonts), counters and date/time fields via internal RTC
-barcode
-programmable graphics and rectangles, lines and shaded areas
There is also the possibility to add fonts and update the firmware through PC.
There are some options available such as:
-label taken photosensor
-cutter
-external labels roll holder with 220mm maximum diameter
-Pick & Place interface with optoisolated signals
-WiFi interface
-ETIK graphical label editor for Windows

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7 Initial inspection
Open the main compartment, check the presence of the label and thermal ribbon rolls and lower the printhead by
moving the lever #25 to work position #25a (see chapter “Description of the main compartment”).
Connect the printer to a computer and to the power and turn on the printer using switch #103 on the rear panel (see
chapter "External description").
The red and green LEDs will light up steadily: this means the printer is ready.
Press the print key #1 (see chapter "External description") to print a test label with the main parameters and
information of the printer.
By sending data from a computer, a label will be printed.
Press the print key #1 to reprint the last label sent.
The printer stores the size and transparency values of the media type in use.
If the type of label is changed, refer to the chapter “Label format setup procedure”.

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8 Label format setup procedure
The printer stores the format and transparency values of the label.
If the type or size of label is changed, it is necessary to perform the following procedure to update the stored
parameters:
-Turn off the printer and check that the print media is correctly positioned under the photosensor, as
indicated in the chapter “Replacing the label roll”.
-Turn on the printer while holding down the print button #1 (see chapter "External description").
A few blank labels will be output as the printer reads the new transparency values.
At the end of the procedure the printer will return to normal operating conditions, with the red and green LEDs on
steady.
For more information about the print media that can be used on these printer models, refer to the chapter “Printing
media description”.

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9 External description
1 print button
100 power LED
red → printer on
101 status LED
fixed green → normal operation
blinking green → paper end
fixed yellow → syntax error
blinking yellow → printed overheating
blinking yellow/green → ribbon end
102 label exit
5 2x T2A fuse (main)
8 serial port
89 USB 2.0 type B port
90 RJ45 Ethernet port
103 main switch
104 IEC C14 power plug
106 print intensity trimmer
↻rotation → higher intensity
↺rotation → lower intensity

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10 Description of the main compartment
10 paper end and sync fork photosensor
15 rewinding shaft with adjustable clutch
18 printhead position adjustment
21 rubber feed roller
23 printhead pressure spring
25 printhead position lever
25a working position
25b lifted position
25c cleaning position
29 thermal ribbon rewinder
30 thermal ribbon stock
32 label guide arm
33 pressure clip
35 front cover
45 label stock
48 ribbon end reflection photosensor
105 printhead assembly

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12 Replacing the thermal ribbon roll
Open the main compartment and remove the ribbon rewound on the cardboard tube #47 inserted on the ribbon
rewinder #29.
Lift the printhead assembly #105 by turning the lever #25 to position #25b, freeing up access to the feed roller #21.
Insert a new roll of ribbon #43, taking care to slide the ribbon underneath the reflective photosensor #48 and the
transmissions #108, #107 and #37, until reaching the rewinder #29.
Attach the tape to the cardboard tube #47 using an adhesive media.
Lower the printhead assembly by moving lever #25 to working position #25a and close the main compartment.

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13 Replacing the label roll
If the label format or the type of print media is changed, perform the "Label format setup procedure".
Dispensing mode
Open the main compartment and remove the empty roll.
Lift the paper guide arm #32 and insert the new label roll onto roller #45.
Lower the paper guide arm #32, placing it against the side of the roll.
Lift the printhead assembly #105 by turning the lever #25 to position #25b, freeing up access to the
feed roller #21.
Remove clip #28 from the rewinding shaft #15 and remove the backing paper.
Remove the first labels from the new roll leaving about 50cm of backing paper.
While holding up the pressure clip #33, slide the paper up to rewind roller #15, rolling it over and
locking it with clip #28.
Rotate the rewinder to tighten the paper.
Lower the printhead assembly by moving lever #25 to working position #25a.
Check that the paper is positioned correctly under the fork photosensor #10 and that the pressure clip
#33 is placed between the center and the outer edge of the label.
Close the main compartment.

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Strip form mode
Open the main compartment and remove the empty roll.
Lift the paper guide arm #32 and insert the new label roll onto roller #45.
Lower the paper guide arm #32, placing it against the side of the roll.
Lift the printhead assembly #105 by turning the lever #25 to position #25b, freeing up access to the
feed roller #21.
While holding up the pressure clip #33, slide the paper between the feed roller #21 and the printhead
#105.
Lower the printhead assembly by moving lever #25 to working position #25a.
Check that the paper is positioned correctly under the fork photosensor #10 and that the pressure clip
#33 is placed between the center and the outer edge of the label.
Close the main compartment.

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Rewinding mode
To rewind printed labels inside the printer, it is necessary to remove the plate #20 by unscrewing
screws #139 and #140.
Open the main compartment and remove the empty roll.
Lift the paper guide arm #32 and insert the new label roll onto roller #45.
Lower the paper guide arm #32, placing it against the side of the roll.
Lift the printhead assembly #105 by turning the lever #25 to position #25b, freeing up access to the
feed roller #21.
Remove clip #28 from the rewinding shaft #15 and remove the backing paper.
Remove the first labels from the new roll leaving about 50cm of backing paper.
While holding up the pressure clip #33, slide the paper up to rewind roller #15, rolling it over and
locking it with clip #28.
Rotate the rewinder to tighten the paper.
Lower the printhead assembly by moving lever #25 to working position #25a.
Check that the paper is positioned correctly under the fork photosensor #10 and that the pressure clip
#33 is placed between the center and the outer edge of the label.
Close the main compartment.

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14 Cleaning
Printhead
Turn off the printer and wait for the printhead to cool down.
Lift the printhead assembly #105 by turning the lever #25 to position #25c and remove the thermal
ribbon roll.
Wipe the underside of the printhead with a soft cotton cloth moistened with denatured alcohol.
Never use metal or sharp tools, as they could cause irreparable damage to the printhead.
Wait for the cleaned parts to dry before using the printer.
Feed roller
Turn off the printer.
Lift the printhead assembly #105 by turning the lever #25 to position #25c and remove the labels roll.
Clean the feed roller using alcohol-based cleaners.
Photosensor
Turn off the printer.
Lift the printhead assembly #105 by turning the lever #25 to position #25b and remove either the
labels or thermal ribbon roll depending on the photosensor to be cleaned.
Use a soft brush to clean.
Metallic and plastic parts
Use a soft cloth moistened with a detergent.
Do not use solvents or thinners.
Adhesive traces or parts of labels
Use denatured alcohol making sure that drops of liquid do not come into contact with electrical parts.

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15 Maintenance
If the printer is not used for prolonged periods of time, it is recommended to turn it off the and lift the printhead
assembly #105 to avoid damaging the rubber feed roller #21.
Printhead alignment
To have the best print quality, the dots of the printhead must be aligned with the tangency point of the
feed roller.
If this alignment is incorrect, the printout may be faded and the ribbon may crease. The presence of
these creases can cause the thermal ribbon to rewind incorrectly and produce white print areas.
The fine-tuning of this alignment can be done by
rotating the eccentric nut #18 placed in the center
of the printhead assembly, thus adjusting the
position of the printhead with respect to the
tangent point of the feed roller.
A rotation of 360° and multiples will bring the
printhead back to the initial position; adjust the
eccentric nut by turning it a few degrees at a time.
Before proceeding with the adjustment, it is
necessary to loosen the locking screw #130.
In case the thermal ribbon is not rewound with
sufficient tension, loosen screws #128 and #129
and adjust the alignment of plate #37 until correct
rewinding is obtained. Finally lock the screws.
If the label is lighter on one side, it will be
necessary to turn the slotted screw #142 to adjust
the angle of the printhead. By turning this screw
clockwise or counterclockwise it is possible to
increase or decrease the pressure of the printhead
on one side of the label.
By acting on this adjustment it will also be
possible to solve any alignment problems of the
thermal ribbon with the feed roller and eliminate
any crease.
Before proceeding with the adjustment, it is
necessary to loosen the locking screw #141.
This procedure is especially useful when printing
on narrow labels.

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Printhead replacement
Turn off the printer, lift the printhead assembly #105 by turning the lever #25 to position #25c and
remove the thermal ribbon roll.
Disconnect cable #112 (or cables, in case of Smart 2000/3000 CS) on the back of the head and
unscrew screw #138.
The printhead has two holes that match two pins
on the support: remove it by pulling it
downwards.
Replace the printhead by proceeding backwards
with the operations just performed.
Pay close attention to the connection of the printhead: incorrect insertion of cable #112 (or cables, in
case of Smart 2000/3000 CS) could cause irreversible damage to the printhead itself.
In case of print quality problems, refer to the "Printhead alignment" chapter.

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Access the electronics compartment
Before accessing the electronics compartment, disconnect the printer power cable.
Open the main compartment and unscrew screws #114, #115, #116, #119, #120 and #121.
Unscrew the screws #117 and #118 from the rear panel.
Separate the electronics compartment from the base structure and disconnect the following connectors
from the CPU board (see chapter "CPU board connectors"):
Y2 thermal ribbon photosensor
Y3 LEDs and print button
Y4 stepper motor
Y5 labels photosensor
Y9 printhead (Smart 2000)
YGM printhead (Smart 2000/3000 CS)
Y15 printhead power (Smart 2000/3000 CS)
Disconnect the ground cable by unscrewing the nut on the base structure.

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CPU board and power supply replacement
Follow the procedure indicated in the “Access the electronics compartment” chapter to separate the
electronics compartment from the base structure of the printer.
Disconnect the following connectors from the CPU board (see chapter “CPU board connectors”):
Y1 RJ45 Ethernet interface
Y13 DB9 serial interface
Y29 USB 2.0 type B interface
Y30 power supply
Remove screws #122, #123, #124 and #125 from
the rear panel.
Unscrew the side grub screw #113 and then
remove the CPU board #50.
Disconnect the connector of the mains switch.
Unscrew grub screws #126 and #127 then remove
power supply board #13.